Myfitapp 장애 기록

1. 2026년 10월 14일 오전 8:46 UTCinvestigating

   현재 Legend 온라인 티켓 옵션은 앱을 통해 끌어 들지 않습니다. 견적 요청.

2. 2026년 10월 14일 오전 11:12 UTCinvestigating

   우리는 우리의 파트너와 함께이 문제를 조사하고 있습니다. 우리는 당신의 인내를 평가합니다.

3. 2026년 10월 14일 오전 11:58 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

4. 2026년 10월 14일 오후 3:36 UTCidentified

   Legend는 수정에서 작동합니다. 현재 이것은 밤새 배포 될 계획입니다.

5. 2026년 10월 14일 오후 4:00 UTCidentified

   테스트가 잘 진행되면 수정이 진행되고 밤새 배포되어야 합니다. 우리는 우리가 더 많은 것을 듣는 때 새롭게 할 것입니다

6. 2026년 10월 15일 오전 7:38 UTCidentified

   우리는 출시 될 수정을 기다리고 있습니다. 우리는 당신의 인내를 평가합니다.

7. 2026년 10월 15일 오전 8:39 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

8. 2026년 10월 15일 오전 9:32 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 17일 오후 12:24 UTCinvestigating

   We are currently investigating an issue with Marketing Automation where: 1) Conversations are not showing 2) Push messages are being sent but do not appear in a conversation 3) Push messages are being accessed from the phone but no message appears when pressed

2. 2026년 3월 17일 오후 12:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 17일 오후 1:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 17일 오후 1:22 UTCresolved

   This incident has been resolved.

1. 2026년 2월 4일 오전 7:27 UTCinvestigating

   We are currently investigating and working with Legend.

2. 2026년 2월 4일 오전 7:36 UTCidentified

   We have identified an issue with the Legend strikes feature. This has been raised with Legend. Until this issue is resolved the Legend strikes feature will be disabled for all accounts. This will be happening in the next 5 mins.

3. 2026년 2월 4일 오전 8:53 UTCidentified

   Further reports suggest this is not affect all Legend customers however a fix has been identified by Legend and is being worked on. This is planned to be released by 10:00UTC.

4. 2026년 2월 4일 오전 10:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 2월 4일 오전 10:31 UTCresolved

   This incident has been resolved.

1. 2026년 1월 29일 오후 12:22 UTCinvestigating

   We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]

2. 2026년 1월 29일 오후 12:29 UTCidentified

   We have idenfitied the issue and we are working on a resolution

3. 2026년 1월 29일 오후 12:49 UTCidentified

   We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.

4. 2026년 1월 29일 오후 1:20 UTCmonitoring

   Third party issue has been resolved and we are monitoring. Normal service should start to resume

5. 2026년 1월 29일 오후 1:56 UTCresolved

   This issue has now been resolved. We thank you for your patience.

1. 2025년 12월 15일 오전 9:29 UTCinvestigating

   We are aware of two issues with Marketing Automation: 1) There is an issue where you can see other customers messages inside your cockpit. These messages have not been sent to your members. We are working on a resolution. 2) It is not currently possible to send a Marketing Automation message. We are working on a resolution

2. 2025년 12월 15일 오전 9:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 15일 오전 9:41 UTCresolved

   This incident has been resolved.

1. 2025년 11월 20일 오전 8:18 UTCinvestigating

   There are currently issues reported with the Legend platform. This is unrelated to myFitApp. We’re working to assist Legend where we can.

2. 2025년 11월 20일 오전 9:46 UTCresolved

   Legend has resolved the issue.

1. 2025년 10월 6일 오후 4:21 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 10월 6일 오후 4:46 UTCmonitoring

   An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.

3. 2025년 10월 6일 오후 8:48 UTCresolved

   This incident has been resolved.

1. 2025년 8월 7일 오전 8:24 UTCinvestigating

   We have had reports of users not being able to cancel classes. At this stage this appears to be a Legend wide issue. Legend are aware.

2. 2025년 8월 7일 오후 12:56 UTCresolved

   Legend have applied a fix for the issue noted earlier where users were not able to cancel a class in the app when it was booked through the app. They are monitoring going forward but the issue now seems to be resolved.

1. 2025년 7월 3일 오전 10:04 UTCidentified

   We have Identified some further issues that relate to https://status.myfitapp.com/incidents/03xx33khgs7f. We can continuing to work on fixing the issues and will keep this incident update with progress.

2. 2025년 7월 3일 오전 10:05 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 7월 3일 오후 1:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 7월 3일 오후 3:48 UTCresolved

   This incident has been resolved. New campaigns should be operating fine now. Campaigns that were active during the incident period may still be affected.

1. 2025년 7월 2일 오후 12:19 UTCinvestigating

   We're aware that some users may be receiving multiple Marketing automation messages and push messages from certain campaigns. Our team is currently investigating the cause and working to resolve the issue.

2. 2025년 7월 2일 오후 3:17 UTCmonitoring

   We’ve deployed a potential fix and are now in monitoring mode. We’ll keep a close eye on the same and provide further updates.

3. 2025년 7월 2일 오후 4:38 UTCresolved

   This incident has been resolved.

1. 2025년 7월 2일 오전 7:22 UTCidentified

   We’re currently seeing issues with event bookings and related features (like attendance and guest check-in) for some customers using a specific MFA provider. Our team is working to fix this and expects it to be resolved within the next 30–60 minutes. All other services are working as expected.

2. 2025년 7월 2일 오전 9:10 UTCresolved

   This incident has been resolved.

1. 2025년 4월 9일 오전 8:11 UTCinvestigating

   We're receiving reports that Legend Online Services is experiencing an outage affecting most customers. As such the identity and booking features for Legend customers within the app are not functioning.

2. 2025년 4월 9일 오전 11:06 UTCinvestigating

   We are continuing to coordinate with Legend to obtain the latest updates on the situation.

3. 2025년 4월 9일 오전 11:47 UTCmonitoring

   Legend has reported that the solution should be back up and working. We're monitoring to check.

4. 2025년 4월 9일 오후 12:22 UTCresolved

   This incident has been resolved.

1. 2025년 1월 31일 오후 3:41 UTCinvestigating

   Wir untersuchen derzeit ein gemeldetes Problem mit der Integration von Magicline (MySports). We are currently investigating a reported issue with the integration with Magicline (MySports).

2. 2025년 1월 31일 오후 4:56 UTCidentified

   Wir haben festgestellt, dass das Problem anscheinend mit einer möglichen Änderung in der MySports-Umgebung zusammenhängt. Wir haben Magicline kontaktiert, um die Ursache und mögliche Lösungen weiter zu untersuchen. Wir werden hier Updates posten, sobald sie verfügbar sind. ------------------------------------------------------------ We have identified the issue appears to be related to a potential change in the MySports environment. We have contacted Magicline to investigate further the cause and possible resolutions. We will post updates here when they are available.

3. 2025년 1월 31일 오후 5:20 UTCmonitoring

   Nach der Zusammenarbeit mit Magicline hat Magicline Änderungen in der MySports-Umgebung vorgenommen und Teile der Integration sind wieder verfügbar und funktionsfähig. Wir überprüfen das weiterhin, um sicherzustellen, dass alle Teile der Plattform funktionieren. --------------------------------------------------------------- Further to working with Magicline, Magicline have made changes within the MySports environment and parts of the integration are back up and working. We're still checking to ensure all parts of the platform are working.

4. 2025년 1월 31일 오후 5:55 UTCmonitoring

   Unsere Untersuchungen haben ergeben, dass die Auflistung der Kurse jetzt korrekt funktioniert, aber das Einloggen, die Anzeige meiner Buchungen und das Vornehmen/Stornieren von Buchungen ist immer noch nicht möglich. Wir stehen weiterhin in Kontakt mit MagicLine, um zu sehen, ob weitere Änderungen in der MySports-Umgebung erforderlich sind, um diese Funktionen wieder zu aktivieren. ------------------------------------------------ Further to our investigations listing of classes is now functioning correctly however logging in, viewing my bookings and making/cancelling bookings is still not operational. We continue to communicate with MagicLine to see if there is further changes needed in the MySports environment to bring these features back up.

5. 2025년 2월 1일 오전 9:51 UTCmonitoring

   We’re continuing to try and resolve the issues outstanding with the MySports integration. Please rest assured this is a high priority. - Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass das eine hohe Priorität hat.

6. 2025년 2월 3일 오전 10:04 UTCmonitoring

   Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass dass das hohe Priorität hat. ------------------------------------------------- We are actively working with MagicLine to help them resolve the remaining issues with the MySports integration. Please be assured that this is a top priority for us.

7. 2025년 2월 25일 오전 9:46 UTCresolved

   This incident has been resolved.

1. 2024년 11월 14일 오후 12:50 UTCidentified

   We’re currently experiencing a small issue in the Cockpit component -Lead Generation module. This however does not affect the functionality of the lead generation module within the app. Our team is on it and working to resolve the issue smoothly. We apologize for the inconvenience and appreciate your patience.

2. 2024년 11월 14일 오후 2:47 UTCresolved

   This incident has been resolved.

1. 2024년 8월 13일 오전 7:44 UTCidentified

   We have identified an issue with the SSL certificate for the Gladstone Cockpit. The cause has been identified and we're working with Gladstone to resolve the issue.

2. 2024년 8월 13일 오전 8:50 UTCresolved

   The certificates have been updated and the Cockpit is now operational again.

1. 2024년 6월 12일 오후 2:16 UTCresolved

   New downloaded app initial opens were affected whilst there was a partial outage of the AWS Frankfurt Region. Normal service resumed at 16:50 GMT.

1. 2024년 6월 3일 오후 2:44 UTCresolved

   Planned maintenance to upgrade our database infrastructure. This upgrade aims to enhance performance and reliability, with no expected downtime during the process.

1. 2024년 3월 15일 오전 8:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 2024년 3월 15일 오전 8:38 UTCmonitoring

   Services are back but we're continuing to monitor the system.

3. 2024년 3월 15일 오전 8:48 UTCresolved

   This incident is now resolved. Investigation is on going as to the cause of the issue.

1. 2024년 3월 12일 오후 4:13 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 3월 12일 오후 4:21 UTCmonitoring

   A third party has resolved the problem and we are monitoring the situation.

3. 2024년 3월 12일 오후 4:32 UTCresolved

   This incident has been resolved.

1. 2023년 3월 23일 오전 4:20 UTCinvestigating

   We are currently experiencing issues with cockpit and mobile app services for some customers. We are investigating the issue with high priority.

2. 2023년 3월 23일 오전 4:28 UTCidentified

   The issue has been identified and we are in the process of rolling out a fix for the same.

3. 2023년 3월 23일 오전 4:47 UTCresolved

   We have successfully fixed this issue. The platform should be working again. We are taking all measures to avoid such incidents in the future. We apologize for any inconvenience caused.