Natterbox 장애 기록

1. 2026년 10월 6일 오후 2:23 UTCresolved

   10월 5, 2026 3:33오후 BST Identified - 우리는 현재 SMS 전송 및 수신에 영향을 미치는 문제를 적극적으로 투자하고 있습니다. 우리의 기술 팀은 원인을 확인하고 전체 기능을 복원하기 위해 노력하고 있습니다. 우리는 우리의 조사 진도로 더 세부사항을 가진 우리의 상태 페이지를 새롭게 할 것입니다. 10월 5, 2026 3:50오후 BST Identified - 서비스 등급은 현재 SMS, WhatsApp 및 웹 채팅을 포함하여 더 넓은 디지털 채널에 영향을 미칩니다. 우리의 기술적인 팀은 정상적인 서비스를 복원하기 위하여 적극적으로 일하고 있습니다. 우리는 우리의 조사 진도로 더 세부사항을 가진 우리의 상태 페이지를 새롭게 할 것입니다. 10월 5, 2026 5:27오후 BST 모니터링 - 완화가 적용되고 모든 디지털 메시징 서비스는 현재 운영됩니다. 우리는 우리의 기술설계 팀이 영원한 해결책을 완성하는 동안 플랫폼 성과를 감시하는 것을 계속하고 있습니다. 10월 6, 2026 3:23오후 BST 해결 - 가까운 모니터링의 기간에 따라, 우리는 문제가 발생하지 않았고, 사건은 이제 닫힙니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다. 더 궁금한 점이 있으시면 고객 지원 팀에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 4일 오전 11:08 UTCresolved

   10월 3, 2026 7:08오후 BST Investigating - Salesforce 업데이트에 따라 일부 고객은 AI 구성 요소를 사용하여 routing 정책이 실패한 통화를 경험할 수 있습니다. 우리는 현재 투자하고 가능한 한 더 업데이트 할 것입니다. 10월 4, 2026 12:08오후 BST 해결 - 문제는 이제 해결되어야한다. 아직 문제가 발생하면 지원팀에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 16일 오후 2:42 UTCresolved

   9월 16, 2026 10:07오전 BST Identified - Salesforce가 현재 서비스 사건을 경험하는 것이 좋습니다. 이것은 Natterbox 플랫폼에 문제가 없지만 영업 인력과 통합되어 있기 때문에 Natterbox CTI (Computer Telephony Integration)은 일시적으로 영향을 미칠 수 있습니다. 당신이해야 할 일 : 우리는 고객이 직접 자신의 플랫폼의 복구에 대한 가장 즉각적인 업데이트를 위해 Salesforce Status Page (https://status.salesforce.com)을 모니터링하는 것이 좋습니다. 다음 업데이트: 우리는 Salesforce에서 직접 더 많은 업데이트를 기다리고 있으며이 Natterbox 상태 페이지를 최신 상태로 업데이트합니다. 9월 16, 2026 10:51오전 BST Identified - Natterbox 고객 지원 팀은 또한 이 Salesforce 서비스 사건에 의해 간헐적으로 영향을 받습니다. 내부 팀은 현재 Salesforce 및 고객 계정 레코드에 의존 할 수 없기 때문에 응답 시간에 약간의 지연을 기대하십시오. 우리는 모든 작업을 수행 할 수 있습니다. fallback 워크플로우를 사용하여 지원할 수 있으며 Salesforce가이 문제를 해결하기 위해 patience 및 이해에 감사드립니다. 9월 16, 2026 3:42오후 BST Resolved - Salesforce는 나머지 영향을받은 인스턴스에 대한 완화의 롤아웃을 완료했다고보고했습니다. 그들은 현재 자동 복구하지 않은 나머지 인스턴스에 수동 재시작을 수행하고있다. 대다수의 서비스가 완전히 복원되었지만 Salesforce는 특정 인스턴스의 일부 고객이 잔여 지연 또는 간헐적 오류를 경험할 수 있음을 나타냅니다. Salesforce Status 페이지를 계속 모니터링하십시오. 지속적인 Natterbox CTI 문제점을 경험하는 것을 계속하면, 지원 지원을 위한 우리의 표준 수로를 통해서 우리의 고객 지원 팀을 접촉하는 것을 망설이지 마십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 1일 오전 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 6월 25일 오후 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 6월 22일 오전 8:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 6월 11일 오전 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 5월 26일 오후 1:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 4월 29일 오전 8:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 3월 18일 오후 5:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 2026년 3월 11일 오후 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.