Netdocuments Us 장애 기록

1. 2026년 9월 23일 오후 12:43 UTCinvestigating

   우리는 현재 미국 서비스에 영향을 미치는 문제점을 조사하고 있습니다. 고객은 서비스 내의 느린 탐색을 경험할 수 있으며 문서의 오류를 확인할 수 있습니다. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

2. 2026년 9월 23일 오후 1:34 UTCinvestigating

   우리는 미국 서비스에 영향을 미치는 문제점을 계속 투자하고 있습니다. 고객은 서비스에서 간헐적 인 느린 탐색을 경험할 수 있습니다. - 지연 로딩 작업 공간 요약 및 홈페이지 항목을 포함하여 - 오류를 확인하거나, 잠금으로 표시된 문서를 포함하여 오류를 볼 수 있습니다. 문제가 발생하면 지원 사례를 제출하고 싶다면 포털을 통해 지원하십시오. https://support.netdocuments.com/

3. 2026년 9월 23일 오후 3:11 UTCinvestigating

   우리는 미국 서비스에 영향을 미치는 문제점을 계속 투자하고 있습니다. 고객은 서비스에서 간헐적인 느린 항법을 경험했습니다 — 지연 선적 업무 공간 summaries 및 홈페이지 품목을 포함하여 — 그리고 잠그기 것과 같이 문서 전시를 포함하여 문서 검사 문서를 검사하는 과실을 볼지도 모릅니다. 문제가 발생하면 지원 사례를 제출하고 싶다면 포털을 통해 지원하십시오. https://support.netdocuments.com/

4. 2026년 9월 23일 오후 4:24 UTCinvestigating

   우리는 미국 서비스에 영향을 미치는 문제점을 계속 투자하고 있습니다. 우리는 문제에 책임있는 서비스의 영역을 식별했지만 아직 뿌리 원인에 도달하지 않았습니다. 우리는 간헐적 인 실패로드 작업 공간 및 홈페이지 항목과 함께 서비스의 지속 느린 탐색을 계속합니다. 문서가 잠겨있는 문서와 같은 오류 검사를 볼 수 있습니다. 문제가 발생하면 지원 사례를 제출하고 싶다면 포털을 통해 지원하십시오. https://support.netdocuments.com/

5. 2026년 9월 23일 오후 5:38 UTCidentified

   우리는 미국 서비스에 영향을 미치는 문제를 완화하기 위해 조치를 취했습니다. 우리는 복구하기 위해 성능 시작을보고 있지만 문제는 여전히 계속됩니다. 시스템은 계속 복구 할 수 있지만 여전히 현재 오류와 함께 간헐적 인 실패로드 워크스페이스 및 홈페이지 항목을 서비스에서 느린 탐색이 될 수 있습니다. 회복은 점차적으로 일어나고, 우리는 대부분의 기능을 기대합니다. 우리는 추가 복구 진행 상황을 가진 다음 몇 시간 내에이 게시물을 다시 업데이트합니다. ndOffice를 사용하여 문서와 상호 작용하는 것은 웹을 직접 사용하는 것보다 더 나은 성능과 succuss 비율을 보였습니다. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

6. 2026년 9월 23일 오후 10:06 UTCidentified

   미국 서비스에 대한 응답 시간 및 성능은 안정화되었습니다. 우리는 상황을 밀접하고 추가 작업을 수행하여 전체 기능을 복원합니다. 이 노력의 일부는 영향을받는 데이터베이스에 재분배 작업을 포함합니다. 재분배 작업이 완료된 동안 문서나 워크스페이스 ID와 관련된 문서의 하위 집합에 가능한 문서 접근성 문제가 있습니다. 문서나 워크스페이스 ID가 저장되는 경우, 유지 보수 작업이 일시적으로 접근할 수 있는 것처럼 보일 수 있습니다. 그러나, 그것은 정상적인 accessibility 및 상호 작용으로 재분배 일 결론을 내릴 것입니다. 우리는 더 회복 진도 또는 새로운 정보로 다음 몇 시간 내에이 게시물을 다시 업데이트합니다. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

7. 2026년 9월 24일 오전 4:38 UTCmonitoring

   미국 서비스의 응답 시간 및 성능은 안정적으로 유지되었습니다. 우리는 상황을 밀접하게 모니터링하고 전체 기능을 복원하는 나머지 작업은 선언 된 유지 보수 창이 필요없는 하룻밤 시간에 완료됩니다. 우리는이 게시물을 다시 목요일에 미국 비즈니스의 시작에 해결 정보. 추가 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. HTTPS://support.netdocuments.com

8. 2026년 9월 24일 오후 12:12 UTCmonitoring

   미국 서비스의 응답 시간 및 성능은 안정적으로 유지되도록 계속되었습니다. 시스템 잔액을 완료하고 문서 ID를 동기화하는 과정에서 있습니다. 우리는 우리가 전체 기능을 복원하기 위해 나머지 작업을 수행하면서 상황을 모니터링하는 것을 계속합니다. 이 게시물을 추가 진행으로 업데이트합니다. 추가 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. HTTPS://support.netdocuments.com

9. 2026년 9월 24일 오후 3:09 UTCmonitoring

   우리는 데이터베이스 재분배 작업을 완료했습니다. 나머지 단계는 문서 ID를 동기화합니다. 대부분의 문서 및 작업 공간은 이미 예상대로 사용할 수 있으며, 이러한 동기화 작업의 작은 비율이 남아 있습니다. 우리는 적극적으로 시간을 추정하고 가능한 진행을 가속화하기 위해 노력하고 있습니다. 현재 우리는 다음 1-2 시간에 완료 할 것으로 기대합니다. 동기화가 완료되면, 우리는 배경 처리 및 API 연결 통합을 포함하여 복구를 지원하기 위해 throttled 된 나머지 서비스 구성 요소를 복원하기 시작합니다. 브라우저 캐시를 정리하고 페이지를 다시로드하는 것이 좋습니다. 이 게시물을 더 진행하는 시간 내에 다시 업데이트합니다. 추가 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. HTTPS://support.netdocuments.com

10. 2026년 9월 24일 오후 4:14 UTCmonitoring

    문서 및 워크스페이스 ID의 동기화가 완료되었습니다. 브라우저 캐시를 정리하고 페이지를 다시로드하는 것이 좋습니다. 우리는 이제 백그라운드 처리 및 API 연결 통합을 포함하여 복구를 지원하기 위해 throttled 된 서비스 구성 요소를 활성화하고 있습니다. 배경 처리 큐는 지난 24 시간 동안 제출 한 항목으로 작업하는 작업의 백로가있을 것입니다. 또한 동기화 작업이 완료되면 고객이 불완전하거나 중복 작업 공간을 볼 수 있습니다. 우리는 그 workspaces를 proactively 식별하고 스크립트를 통해 주소 할 수 있습니다. 이 게시물을 다시 업데이트하는 것을 계속하겠습니다. 추가 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. HTTPS://support.netdocuments.com

11. 2026년 9월 24일 오후 5:27 UTCmonitoring

    모든 배경 처리 큐 및 API 연결 통합은 재 활성화되었습니다. 이 서비스는 예상 수준에서 계속됩니다. 배경 처리 큐는 신속 하 고 다음 몇 시간 이내에 모든 항목에 대 한 일반적인 처리 시간에 반환 예상 된다. 우리는 브라우저 캐시를 정리하고 페이지를 다시로드하는 것이 좋습니다. 서비스에서 가장 현재 데이터를 볼 수 있기 때문에 당신이 기대하는 무언가를 볼 수 없습니다. incomplete 또는 duplicate workspaces의 구제는 진행 중입니다. 우리는 그 일을 다음 몇 시간 만에 완료합니다. 이 게시물을 다시 업데이트하는 것을 계속하겠습니다. 추가 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. HTTPS://support.netdocuments.com

12. 2026년 9월 24일 오후 10:02 UTCmonitoring

    이 시간에, 사건에서 거의 모든 회복 활동은 완료됩니다. 우리는 브라우저 캐시를 정리하고 페이지를 다시로드하는 것이 좋습니다. 서비스에서 가장 현재 데이터를 볼 수 있기 때문에 당신이 기대하는 무언가를 볼 수 없습니다. - 모든 배경 처리 queues 및 API 연결 통합은 재 활성화되고 pre-incident 수준에서 운영됩니다. - incomplete 또는 duplicate workspaces의 구제가 완료되었습니다. - 백그라운드 프로세싱 작업의 백그라운드는 대부분의 큐를 차지했습니다. 나머지는 밤새 완료 될 것으로 예상됩니다. 추가 문제가 발생하거나 기대하는 무언가를 본 적이 없다면 포털을 통해 지원에 문의하십시오. HTTPS://support.netdocuments.com

13. 2026년 9월 28일 오후 9:19 UTCresolved

    미국 서비스에 영향을 미치는 사건은 해결되었습니다. 우리는 모든 작업 공간 문제를 완전히 제거하기 위해 고객의 제한된 세트와 함께 노력합니다. 고객 지원에 적극적으로 참여하지 않는 경우, 당신은 여전히 어떤 문제를 경험하고 있습니다, 더 많은 조사에 대해 문의하시기 바랍니다: HTTPS://support.netdocuments.com 감사합니다. NetDocuments 지원

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 18일 오후 3:56 UTCinvestigating

   Smartview 문서 미리보기 및 파일 세부 사항이 미국 서비스에로드되지 않는 문제가 있습니다. 서비스의 다른 모든 기능은 일반적으로 작용하고 있습니다. 웹을 통해 직접 문서를 열거나 ndOffice를 통해 문제가 해결 될 때까지 문서를 볼 수있는 권장된 작업입니다. 이 게시물을 더 많은 정보로 업데이트합니다. 어려움을 겪고 있다면 포털을 통해 지원 사례를 로그인하십시오. https://support.netdocuments.com/

2. 2026년 9월 19일 오전 3:27 UTCmonitoring

   SmartView 문서 미리보기에 영향을 미치는 문제를 해결하고 우리의 타사 파트너와 Azure 연결을 해결하는 데 계속됩니다. 우리는 상황을 밀접하게 모니터링하고이 게시물에 더 많은 업데이트를 제공 할 것입니다 어떤 변경 사항. 문제가 있거나 더 궁금한 점이 있으시면 포털을 통해 지원하십시오. https://support.netdocuments.com/

3. 2026년 9월 21일 오후 4:30 UTCresolved

   SmartView 문서 미리보기에 영향을 미치는 문제는 미국 서비스에서 해결되었습니다. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 16일 오전 10:45 UTCidentified

   우리는 M365 Outlook 및 Co-Author 로그인에 영향을 미치는 이슈를 세 번째 파티 공급자와 글로벌 사고로 식별했습니다. 우리는 해결책에 제 3 자로 일하고 있습니다. 작업으로, 저장 및 편집 문서를 위해 ndOffice를 사용하시기 바랍니다, 이 문제에 영향을 미치지 않는. 이 게시물에 대한 업데이트를 더 많은 정보를 사용할 수 있습니다. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

2. 2026년 7월 16일 오전 11:38 UTCmonitoring

   M365 Outlook 및 Co-Author 로그인에 영향을 미치는 문제는 해결되었습니다. 우리는 밀접하게 모니터링 할 것입니다. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

3. 2026년 7월 16일 오후 12:32 UTCresolved

   M365 Outlook 및 Co-Author 로그인에 영향을 미치는 문제 해결. 문제가 발생하면 지원 사례를 제출하고 싶습니다. 포털을 통해 지원하십시오. https://support.netdocuments.com/

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 30일 오후 7:58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 6월 30일 오후 8:12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 6월 30일 오후 8:33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 2026년 5월 19일 오후 12:59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 5월 19일 오후 1:29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 5월 19일 오후 4:28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2026년 5월 19일 오후 5:36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2026년 5월 19일 오후 6:14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 2026년 5월 18일 오후 9:42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 5월 18일 오후 10:06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 5월 18일 오후 10:43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2026년 5월 18일 오후 11:12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2026년 5월 8일 오후 11:10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 5월 8일 오후 11:39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 5월 9일 오전 12:06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 2026년 5월 9일 오전 1:12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 2026년 4월 27일 오후 2:04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 4월 27일 오후 2:08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 4월 27일 오후 2:19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2026년 4월 27일 오후 2:51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 2026년 4월 27일 오후 2:52 UTCresolved

   This incident has been resolved.

1. 2026년 2월 25일 오후 2:50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 2026년 2월 27일 오후 3:35 UTCresolved

   This incident has been resolved.

1. 2026년 2월 18일 오후 8:57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 2월 18일 오후 9:37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 2월 19일 오전 4:21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2026년 2월 17일 오후 2:54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 2026년 2월 20일 오후 3:42 UTCresolved

   This incident has been resolved.

1. 2026년 2월 2일 오후 10:20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 2026년 2월 13일 오후 2:26 UTCresolved

   This incident has been resolved.

1. 2026년 1월 2일 오전 10:40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026년 1월 2일 오전 11:15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026년 1월 2일 오전 11:51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2026년 1월 2일 오후 12:17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2026년 1월 2일 오후 12:56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2026년 1월 2일 오후 1:54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2025년 12월 15일 오후 1:10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2025년 12월 15일 오후 2:29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2025년 12월 15일 오후 3:16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2025년 12월 15일 오후 5:03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2025년 12월 15일 오후 6:21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 2025년 12월 15일 오후 8:05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 2025년 12월 15일 오후 11:12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 2025년 12월 16일 오전 1:20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 2025년 12월 16일 오전 5:23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 2025년 12월 17일 오전 12:46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2025년 11월 10일 오후 8:06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 2025년 11월 10일 오후 8:35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 2025년 11월 10일 오후 9:28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 2025년 11월 10일 오후 10:30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 2025년 10월 29일 오후 6:11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 2025년 10월 29일 오후 9:55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 2025년 10월 30일 오후 4:19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 2025년 10월 27일 오후 8:25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2025년 10월 27일 오후 9:09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2025년 10월 30일 오후 4:24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 2025년 10월 19일 오후 8:29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 2025년 10월 15일 오후 3:45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 2025년 10월 15일 오후 6:11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2025년 10월 15일 오후 7:09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2025년 10월 15일 오후 7:51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2025년 10월 15일 오후 9:18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 2025년 10월 15일 오후 11:55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 2025년 10월 16일 오후 11:10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 2025년 10월 17일 오후 11:52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2025년 10월 14일 오후 4:11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 2025년 10월 14일 오후 4:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 10월 14일 오후 4:47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 2025년 10월 14일 오후 5:46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 2025년 10월 14일 오후 8:28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 2025년 10월 14일 오후 9:19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 2025년 10월 14일 오후 10:08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/