Nylas 장애 기록

1. 2026년 8월 19일 PM 4:11 UTCinvestigating

   우리는 미국 지역의 Microsoft 및 Google 보조금에 대한 누락되거나 지연 된 웹훅을 가진 문제를 조사하고 있습니다. EU 지역 및 모든 IMAP 및 EWS 보조금은 모두 올바르게 작동하고 있습니다.

2. 2026년 8월 19일 PM 5:00 UTCinvestigating

   웹훅을 읽거나 지연시키는 것을 계속합니다. 우리의 조사에 근거하여, 우리는 미국과 EU 지구 둘 다에 있는 모든 공급자를 포함하기 위하여 문제점의 범위를 확장했습니다. 우리는 우리의 조사 진도로 다른 갱신을 제공할 것입니다.

3. 2026년 8월 19일 PM 5:26 UTCidentified

   우리는 미국과 EU 지역의 공급자를 통해 누락되거나 지연 된 웹훅을 일으키는 문제를 해결하기 위해 노력하고 있습니다. 우리는 이 일 진도로 다른 갱신을 제공할 것입니다.

4. 2026년 8월 19일 PM 6:01 UTCidentified

   우리는 영향을받는 보조금을위한 restoring webhook 배달에 계속됩니다. 우리는 복구 진행으로 다른 업데이트를 제공 할 것입니다.

5. 2026년 8월 19일 PM 8:20 UTCmonitoring

   기타 - 우리는 모든 영향을받은 보조금을 복구하고, webhook 배달은 정상적인 수준으로 돌아 왔습니다. 일부 이전에 지연 된 메시지는 여전히 처리되고, 우리는 전달을 성공적으로 완료하기 위해 남아있는 백로를 모니터링합니다.

6. 2026년 8월 19일 PM 11:28 UTCresolved

   모든 서비스는 정상적인 가동에 돌려주고, webhook 대기시간 및 납품 양은 예상한 수준으로 돌려주었습니다. 모든 영향을받은 webhooks는 성공적으로 회복되고 전달되었습니다. 우리는이 문제를 해결하기 위해 노력하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 14일 PM 2:15 UTCinvestigating

   We are experiencing elevated error rates for the /attachment API endpoint affecting EWS grants for on-premises and hosted Microsoft Exchange providers in both the US and EU regions. Other grant types, including Microsoft Graph, Google, and IMAP, are not affected.

2. 2026년 8월 14일 PM 2:39 UTCmonitoring

   Mitigated - We have implemented changes to address the elevated error rates affecting /attachment API requests for Microsoft Exchange (EWS) grants and are seeing recovery. We are continuing to monitor performance to confirm full recovery across both the US and EU regions.

3. 2026년 8월 14일 PM 3:02 UTCmonitoring

   Error rates have returned to normal levels for /attachment API requests affecting Microsoft Exchange (EWS) grants in both the US and EU regions. We are continuing to monitor performance to confirm the issue remains fully resolved.

4. 2026년 8월 14일 PM 5:13 UTCmonitoring

   Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants remain at normal levels across both the US and EU regions. We are continuing to monitor closely to confirm the issue remains fully resolved.

5. 2026년 8월 14일 PM 5:21 UTCresolved

   Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants have remained at normal levels across both the US and EU regions, and our monitoring confirms that the issue is no longer affecting customers. Thank you for your patience while we worked to address this issue. If you require additional assistance, please contact [email protected].

1. 2026년 8월 11일 PM 7:53 UTCmonitoring

   We have observed a large increase in notification traffic from Microsoft Graph today, which resulted in higher latencies for new and updated messages across providers in the US region. We have made changes to our infrastructure to better handle the increased traffic, and latencies have reduced. We are continuing to monitor performance and investigate the source of the unusually high notification traffic. The EU region is not affected.

2. 2026년 8월 11일 PM 8:12 UTCmonitoring

   Mitigated - Sync latencies for new and updated messages in the US region have returned to normal operating levels following the infrastructure changes implemented earlier. We have mitigated the customer impact and are continuing to monitor performance while we investigate the unusually high notification traffic that contributed to the incident. The EU region remains unaffected.

3. 2026년 8월 11일 PM 10:16 UTCresolved

   Sync latencies for new and updated messages in the US region have remained at normal operating levels, and our systems are stable. The changes implemented during the incident have mitigated the impact of the unusually high notification traffic. We will continue to monitor and address that traffic as part of our normal operations, but it is no longer affecting broader message synchronization performance. The EU region was not affected. This incident is now resolved. Thank you for your patience while we worked to address this issue.

1. 2026년 8월 6일 PM 2:37 UTCinvestigating

   We are investigating elevated rates of HTTP 500 responses for the /messages API endpoint affecting IMAP grants in the US region. Some requests may fail as a result. The issue is not affecting grants for other providers, other API endpoints, or the EU region. The overall error rate remains low. We will provide another update as our investigation progresses.

2. 2026년 8월 6일 PM 4:36 UTCmonitoring

   Error rates and request latency for the /messages API endpoint have returned to normal operating levels. We will continue to monitor performance to confirm the mitigation remains effective.

3. 2026년 8월 6일 PM 6:30 UTCresolved

   Error rates and request latency for the /messages API endpoint have remained at normal operating levels, and our monitoring confirms that the issue is no longer affecting customers. This incident is now resolved. Thank you for your patience while we worked to address it. If you require additional assistance, please contact [email protected].

1. 2026년 7월 24일 PM 9:25 UTCresolved

   Webhook 트래픽은 정상으로 돌아와 모든 시스템은 올바르게 운영됩니다. 문제가 발생하면 웹훅을 다시 재생할 수있는 추가 요청을 수락 할 수 없습니다. 이 시점에서 여전히 누락 될 수있는 지원 검색 항목에 대한 Nylas Support에 도달하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 PM 4:59 UTCmonitoring

   우리는 EU 지역의 일부 Nylas 응용 프로그램에 대한 메시지 webhooks의 작은 비율의 배달에 영향을 미치는 문제를 발견했습니다. 문제는 주로 7 월 24, 2026에 06:00 및 11:00 UTC 사이에 발생했습니다. Webhook 배송은 복구 및 새로운 webhooks가 성공적으로 전송됩니다. 미국 지역의 Nylas 응용 프로그램은 영향을받지 않았습니다. 메시지를 재생하려는 고객은 [email protected]에 연락해야하며 사용할 때 Nylas 애플리케이션 ID를 포함해야합니다. 성공적으로 전달되지 않은 webhooks만 재생할 수 없습니다. 재생은 재플레이가 수행되고 중복을 생성합니다. 재생을 요청하기 전에 고객은 시스템을 안전하게 식별하고 중복 웹훅 이벤트를 처리 할 수 있도록해야합니다. 우리는 underlying 원인과 밀접한 감시자 webhook 납품을 조사하기 위하여 계속됩니다.

2. 2026년 7월 24일 PM 9:30 UTCresolved

   Webhook 트래픽은 정상적으로 작동하고 모든 시스템이 올바르게 작동하도록 계속되었습니다. 문제가 발생하면 웹훅을 재생하기 위해 추가 요청을 수락 할 수 없습니다. 이 기간에 여전히 누락 될 수 있는 지원 검색 항목에 대한 Nylas Support에 도달하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 17일 PM 2:32 UTCinvestigating

   우리는 현재 Zoom 회의 (다른 회의 제공 업체는 영향을받지 않습니다)에 Notetaker의 참여율을 조사하고있다. 우리는 우리가 더 많은 정보가 있는 것처럼 업데이트 공유할 것입니다.

2. 2026년 7월 17일 PM 5:21 UTCinvestigating

   우리는 우리의 서비스 제공 업체 및 내부 엔지니어링 팀과 협력하여 문제를 조사하고 잠재적 인 완화를 평가합니다. 우리는 우리의 조사 진도로 추가 업데이트를 제공 할 것입니다.

3. 2026년 7월 17일 PM 8:32 UTCinvestigating

   우리의 엔지니어링 팀은 적극적으로 문제를 조사하고 병렬에 여러 가지 치료 경로를 추구합니다. 지금까지 시행된 조치는 지속적인 개선으로 인해 발생하지 않고 효과적인 완화를 식별하는 데 중점을 둡니다. 우리는 우리가 공유하는 의미있는 진전이 있기 때문에 또 다른 업데이트를 제공 할 것입니다.

4. 2026년 7월 23일 PM 4:09 UTCmonitoring

   기타 - 우리는 재료로 개선 된 회의가 성공률에 기여한 변경을 배포했습니다. 우리는 성능이 밀접하게 모니터링하고 추가 개선을 평가하면서 완화를 점차 확장하고 있습니다. 우리는 이 일 진도로 다른 갱신을 제공할 것입니다.

5. 2026년 7월 23일 PM 8:54 UTCresolved

   배포된 변화는 Zoom에서 정상적인 운영 수준에 대한 성능에 참여하고, 우리의 모니터링은 문제가 더 이상 영향을 미치지 않다는 것을 확인합니다. 우리는 성과를 감시하고 우리의 정상적인 가동의 부분으로 더 개선을 추구할 것입니다. 이 사건은 이제 해결되었습니다. 우리는이 문제를 해결하기 위해 노력하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 7일 PM 3:03 UTCinvestigating

   We are investigating reports of some event API calls failing for Google grants. The error messages report issues with the Nylas migration API endpoints. These errors are incorrect and our migration system was shut down long ago. We are investigating why it is triggering. The errors appear limited to Google grants that were migrated from v2 accounts. Deleting and recreating the grant has been identified as a work around to prevent further errors.

2. 2026년 7월 7일 PM 4:58 UTCmonitoring

   We have deployed a fix and the errors are no longer occurring. We are monitoring our API traffic to ensure the errors do not appear.

3. 2026년 7월 7일 PM 5:17 UTCresolved

   There have been no further reports of this error and we are closing this incident. Please reach out to support if you have questions or issues.

1. 2026년 7월 3일 PM 1:29 UTCinvestigating

   We are investigating errors affecting retrieval of previously scheduled messages via our API in the US region. Creating and sending scheduled messages is not affected. We will provide updates as we have more information.

2. 2026년 7월 3일 PM 1:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 7월 3일 PM 2:17 UTCresolved

   This incident has been resolved. Retrieval of previously scheduled messages via our API in the US region is now working normally. We apologize for any disruption this may have caused. Please reach out to our support team if you continue to experience any issues.

1. 2026년 6월 25일 PM 5:34 UTCidentified

   We are currently experiencing elevated error rates affecting our v3 API and authentication endpoints across the US and EU regions. Some requests may be failing with 500 errors. We have identified the root cause and our engineering team is actively working on a fix. We will provide updates as we make progress.

2. 2026년 6월 25일 PM 5:36 UTCmonitoring

   A fix has been deployed and error rates are returning to normal. We are monitoring the situation closely and will provide a final update once we have confirmed full recovery.

3. 2026년 6월 25일 PM 5:36 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 6월 25일 PM 5:45 UTCresolved

   This incident has been resolved. Error rates have returned to normal across all v3 API and authentication endpoints in the US and EU regions. We apologize for any disruption caused. Please reach out to our support team if you continue to experience any issues.

1. 2026년 6월 24일 PM 9:21 UTCinvestigating

   We are currently investigating reports that the Nylas dashboard is not displaying any logs. We have confirmed that our system is recording the logs. They are just not shown on the Nylas dashboard.

2. 2026년 6월 24일 PM 9:50 UTCresolved

   We identified the cause of the issue affecting log visibility in the Nylas Dashboard and have deployed a mitigation. Dashboard logs are now loading normally for customers. We will continue to monitor the service closely while we work with a third-party provider to fully resolve the underlying issue.

1. 2026년 6월 4일 PM 11:27 UTCidentified

   We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU). Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix. We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.

2. 2026년 6월 4일 PM 11:52 UTCresolved

   The issue has been resolved, and grant creation and authorization requests are operating normally. Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability. Thank you for your patience during this incident. If you have any questions or concerns, please contact [email protected].

1. 2026년 5월 20일 PM 6:50 UTCidentified

   Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now

2. 2026년 5월 20일 PM 6:52 UTCmonitoring

   We have deployed mitigation steps while we wait on Oxylabs, and join rates are improving once again. We will continue to monitor and post updates as available.

3. 2026년 5월 20일 PM 6:56 UTCresolved

   Oxylabs has fully restored their services, and we are seeing join rates returning to normal levels. We will continue to monitor closely, and working with Oxylabs to ensure this does not happen in the future. Thank you for your patience during this incident. If you have any further questions or concerns, please contact [email protected].

1. 2026년 5월 14일 PM 6:09 UTCinvestigating

   We are investigating sending failures with our Transactional Send (Beta) and Agent Account (Beta) features. The Nylas API is not affected and is still running correctly. This issue is strictly limited to those two beta features.

2. 2026년 5월 15일 PM 12:57 UTCresolved

   The incident has been resolved by our third party subprocessor. We will continue to monitor closely.

1. 2026년 5월 6일 PM 3:28 UTCmonitoring

   We are currently investigating elevated latency affecting Gmail realtime (Pub/Sub) event delivery in the US region. Customers may experience delayed webhooks notifications. The issue was initially caused by an expired SSL certificate, which has since been addressed. However, the system has not fully recovered and latency remains elevated. We will provide an update soon.

2. 2026년 5월 6일 PM 4:39 UTCresolved

   We have updated our systems and webhooks have returned to normal

1. 2026년 5월 4일 PM 2:03 UTCinvestigating

   We are currently investigating an increase in 504 API errors for EWS (Exchange on-premise) grants. Grants connected to other providers are not affected.

2. 2026년 5월 4일 PM 3:25 UTCresolved

   We have deployed fixes to reduce the excessive 504 errors. They have returned to normal errors.

1. 2026년 4월 30일 PM 12:30 UTCinvestigating

   We are currently investigating an issue in our US & EU environments affecting Notetaker services. Some Notetaker instances are experiencing delays in joining meetings, which may result in extended join latency or a failure to connect. Our engineering team is currently investigating the issue and working toward a resolution. We will provide more information as it becomes available.

2. 2026년 4월 30일 PM 12:39 UTCmonitoring

   We have mitigated an issue in our US & EU environments that briefly affected Notetaker services. Some instances experienced delays when joining meetings, but performance has now returned to normal. We are continuing to monitor the environment closely to ensure ongoing stability.

3. 2026년 4월 30일 PM 3:45 UTCresolved

   Notetaker performance in the US & EU regions has fully returned to normal levels. The issue was caused by a temporary disruption with a Nylas subprocessor that impacted autoscaling behavior, leading to delays in some Notetaker instances joining meetings. The subprocessor has implemented a fix and confirmed stability, and we have validated sustained recovery across our environment. We will continue to monitor closely and are working with the subprocessor on additional safeguards to reduce the likelihood of similar issues in the future.

1. 2026년 4월 15일 PM 5:10 UTCinvestigating

   We are investigating timeouts to the following API endpoints related to Notetaker: GET /v3/grants/:grant_id/notetakers GET /v3/notetakers

2. 2026년 4월 15일 PM 5:30 UTCresolved

   We have deployed a fix and the Notetaker endpoints are communicating correctly now.

1. 2026년 4월 14일 PM 3:19 UTCinvestigating

   We are currently investigating an issue where some Nylas Notetakers are not correctly joining Google Meet events. This does not appear to affect other meeting providers or any other parts of the API.

2. 2026년 4월 14일 PM 6:28 UTCmonitoring

   We have made improvements and Notetakers are joining correctly. We are continuing to monitor the Notetakers to ensure they continue to operate correctly.

3. 2026년 4월 15일 AM 2:39 UTCresolved

   Notetaker join rates for Google Meet events have returned to normal levels following deployed remediations in response to recent Google changes in production (US and EU). We have confirmed stability with sustained recovery of join rates and are no longer observing elevated failures.

1. 2026년 2월 24일 PM 7:30 UTCinvestigating

   We are currently experiencing elevated API error rates and increased latency in the US v3 production environment, affecting a subset of customers. This may result in intermittent 500 errors and delayed webhooks. Our engineering team has identified the issue and is actively working on mitigation. We will continue to share updates here.

2. 2026년 2월 24일 PM 8:08 UTCidentified

   We have identified the underlying issue contributing to elevated API error rates and increased latency in the US v3 production environment. Our engineering team is actively working on mitigation. Customers may continue to experience intermittent 500 errors and delayed webhooks while mitigation efforts are underway. We will continue to provide updates as progress is made.

3. 2026년 2월 24일 PM 9:16 UTCmonitoring

   Mitigation steps have been successfully implemented, and API error rates and latency in the US v3 production environment have returned to normal levels. We are continuing to closely monitor the environment to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

4. 2026년 2월 24일 PM 9:25 UTCresolved

   API error rates and latency in the US v3 production environment have returned to normal levels. The mitigation steps implemented earlier have stabilized the system. We will continue to monitor closely and are implementing additional preventative measures to increase capacity and reduce the risk of recurrence during peak traffic. Thank you for your patience.