Olark 장애 기록

1. 2026년 10월 22일 오후 6:51 UTCinvestigating

   우리는 현재 메시지 배달 지연의 보고서를 조사하고 있습니다. 우리는 우리가 더 알고 있기 때문에 여기에서 새롭게 할 것입니다.

2. 2026년 10월 22일 오후 6:59 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 10월 22일 오후 7:52 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 5일 오후 9:02 UTCinvestigating

   We've detected an issue with bot responses and are investigating. We'll update here as we know more.

2. 2026년 8월 5일 오후 9:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 8월 5일 오후 9:57 UTCidentified

   We've identified the cause of the issue and are implementing a fix now.

4. 2026년 8월 5일 오후 10:03 UTCmonitoring

   System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

5. 2026년 8월 5일 오후 11:00 UTCresolved

   This incident has been resolved.

1. 2026년 5월 16일 오전 11:31 UTCinvestigating

   We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

2. 2026년 5월 16일 오전 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 16일 오후 3:43 UTCmonitoring

   An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

4. 2026년 5월 16일 오후 4:09 UTCresolved

   The issue regarding users being unable to login to https://chat.olark.com has been resolved.

1. 2026년 4월 22일 오후 1:57 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2026년 4월 22일 오후 2:25 UTCinvestigating

   We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.

3. 2026년 4월 22일 오후 4:31 UTCinvestigating

   We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.

4. 2026년 4월 22일 오후 4:45 UTCmonitoring

   We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.

5. 2026년 4월 22일 오후 5:47 UTCresolved

   This incident has been resolved.

1. 2026년 3월 26일 오후 6:23 UTCinvestigating

   We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

2. 2026년 3월 26일 오후 7:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 26일 오후 7:47 UTCresolved

   This incident has been resolved.

1. 2026년 3월 9일 오후 2:02 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2026년 3월 9일 오후 2:16 UTCinvestigating

   We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.

3. 2026년 3월 9일 오후 3:26 UTCidentified

   We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.

4. 2026년 3월 9일 오후 4:44 UTCmonitoring

   Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.

5. 2026년 3월 9일 오후 5:10 UTCresolved

   This incident has been resolved.

1. 2026년 2월 25일 오후 10:23 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2026년 2월 25일 오후 10:28 UTCidentified

   We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.

3. 2026년 2월 25일 오후 10:33 UTCresolved

   We've recovered from the incident and app.olark.com is now loading as normal.

1. 2026년 2월 19일 오후 6:24 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2026년 2월 19일 오후 6:26 UTCinvestigating

   We're investigating reports that visitor messages are not appearing the agent console.

3. 2026년 2월 19일 오후 6:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 2월 19일 오후 8:24 UTCidentified

   Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.

5. 2026년 2월 19일 오후 8:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 2월 19일 오후 10:09 UTCresolved

   This incident has been resolved.

1. 2026년 2월 19일 오후 3:23 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2026년 2월 19일 오후 4:00 UTCidentified

   We've identified the cause of messages but appearing in the agent console and are implementing a fix now.

3. 2026년 2월 19일 오후 4:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 19일 오후 5:16 UTCresolved

   This incident has been resolved.

1. 2026년 2월 12일 오후 3:29 UTCidentified

   Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

2. 2026년 2월 12일 오후 6:03 UTCresolved

   This incident has been resolved.

1. 2026년 2월 9일 오후 4:18 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2026년 2월 9일 오후 4:19 UTCinvestigating

   We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

3. 2026년 2월 9일 오후 4:31 UTCmonitoring

   Message delivery is stable. We're monitoring closely.

4. 2026년 2월 9일 오후 5:19 UTCidentified

   We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

5. 2026년 2월 9일 오후 6:19 UTCmonitoring

   A fix has been implemented and we're monitoring closely.

6. 2026년 2월 9일 오후 7:47 UTCresolved

   This incident has been resolved.

1. 2025년 11월 12일 오후 7:35 UTCresolved

   At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

1. 2025년 10월 30일 오전 12:53 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 10월 30일 오전 1:13 UTCinvestigating

   We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.

3. 2025년 10월 30일 오전 1:28 UTCmonitoring

   We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.

4. 2025년 10월 30일 오전 4:01 UTCresolved

   This incident has been resolved.

1. 2025년 10월 27일 오후 6:38 UTCidentified

   We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

2. 2025년 10월 27일 오후 6:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 27일 오후 6:49 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 10월 27일 오후 8:30 UTCresolved

   This incident has been resolved.

1. 2025년 10월 16일 오후 7:27 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 10월 16일 오후 7:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 10월 16일 오후 8:15 UTCmonitoring

   Systems are recovering and we're continuing to monitor closely.

4. 2025년 10월 16일 오후 8:57 UTCresolved

   This incident has been resolved.

1. 2025년 10월 10일 오후 10:26 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 10월 10일 오후 10:28 UTCinvestigating

   We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.

3. 2025년 10월 10일 오후 11:06 UTCidentified

   We've identified the cause of the issue and are working on resolution.

4. 2025년 10월 10일 오후 11:16 UTCmonitoring

   Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.

5. 2025년 10월 10일 오후 11:27 UTCresolved

   This incident has been resolved.

1. 2025년 9월 19일 오전 5:12 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 9월 19일 오전 5:33 UTCinvestigating

   We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

3. 2025년 9월 19일 오전 6:00 UTCidentified

   We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

4. 2025년 9월 19일 오전 6:01 UTCidentified

   We are continuing to work on a fix for this issue.

5. 2025년 9월 19일 오전 7:18 UTCmonitoring

   Systems have returned to normal but we're continuing to monitor closely.

6. 2025년 9월 19일 오후 2:36 UTCresolved

   This incident has been resolved.

1. 2025년 7월 17일 오후 6:50 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 7월 17일 오후 6:55 UTCinvestigating

   We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

3. 2025년 7월 17일 오후 7:00 UTCmonitoring

   Systems have recovered and we're monitoring closely.

4. 2025년 7월 17일 오후 8:53 UTCresolved

   This incident has been resolved.

1. 2025년 7월 8일 오후 4:28 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 7월 8일 오후 5:04 UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

3. 2025년 7월 8일 오후 7:35 UTCresolved

   This incident has been resolved.

1. 2025년 7월 2일 오후 4:10 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2025년 7월 2일 오후 4:12 UTCidentified

   We've detected and are working on a fix for slow message delivery.

3. 2025년 7월 2일 오후 4:36 UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

4. 2025년 7월 2일 오후 6:51 UTCresolved

   This incident has been resolved.