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    Pairsoft 장애 기록

    50 Pairsoft incidents · 2022년 2월 — official updates, affected components, duration and resolution details.

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    Docupeak Service Interruption Alert

    시작 2025년 11월 17일 오후 3:46 UTC · 5h 18m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    DocuPeak Database Service (EUSSQL01)
    1. 2025년 11월 17일 오후 3:46 UTCinvestigating

      We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025년 11월 17일 오후 4:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 11월 17일 오후 9:04 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    시작 2025년 10월 29일 오후 4:50 UTC · 20h 13m

    Pending
    영향을 받은 구성 요소
    PaperSave Web Client (AWS)
    1. 2025년 10월 29일 오후 4:50 UTCinvestigating

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing PaperSave 7x Home page. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025년 10월 29일 오후 9:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 10월 30일 오후 1:03 UTCresolved

      This incident has been resolved.

    Docupeak Cloud Service - Interruption Alert

    시작 2025년 9월 29일 오후 4:04 UTC · 52m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    DocuPeak Database Service (EUSSQL02)
    1. 2025년 9월 29일 오후 4:04 UTCinvestigating

      We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025년 9월 29일 오후 4:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 9월 29일 오후 4:56 UTCresolved

      This incident has been resolved.

    PaperSaveCloud OCR Service Alert

    시작 2025년 4월 22일 오전 10:07 UTC · 5h 31m

    Pending
    영향을 받은 구성 요소
    OCR Service (PSNATIVEOCR)OCR Service (PSEPHSTVMCA01P)OCR Service (PSEPHSTVM01P)OCR Service (PSAAVMAUS01P)OCR Service (PSEPHSTVM02P)
    1. 2025년 4월 22일 오전 10:07 UTCinvestigating

      We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2025년 4월 22일 오후 3:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 4월 22일 오후 3:39 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    시작 2025년 2월 3일 오후 6:04 UTC · 36m

    Pending
    1. 2025년 2월 3일 오후 6:04 UTCinvestigating

      Blackbaud has reported an incident regarding Financial Edge where users are unable to see the PaperSave plug-in icon. They have engineers actively working to resolve this issue. Please use the link below for updates on the status of this issue. https://status.blackbaud.com/ (Blackbaud Status)

    2. 2025년 2월 3일 오후 6:40 UTCresolved

      This incident has been resolved.

    WorkPlaceCloud™ Outage Issue

    시작 2025년 1월 13일 오전 5:38 UTC · 0m

    Pending
    영향을 받은 구성 요소
    WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
    1. 2025년 1월 13일 오전 5:38 UTCresolved

      Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

    PaperSaveCloud™ Outage Issue

    시작 2025년 1월 13일 오전 5:37 UTC · 0m

    Pending
    영향을 받은 구성 요소
    Operations Service (PSLAAS01P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)Operations Service (PSLAAS10P)Workflow Service (PSWFAS01P-BHSN)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)PaperSave Web Client (AWS)Operations Service (PSLAAS02P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Authentication Service (PSIDAS02P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)
    1. 2025년 1월 13일 오전 5:37 UTCresolved

      Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

    PaperSaveCloud™ Outage Issue

    시작 2025년 1월 9일 오전 8:03 UTC · 2d 5h

    Pending
    영향을 받은 구성 요소
    Operations Service (PSLAAS01P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)Operations Service (PSLAAS10P)Workflow Service (PSWFAS01P-BHSN)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)PaperSave Web Client (AWS)Operations Service (PSLAAS02P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Authentication Service (PSIDAS02P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)
    1. 2025년 1월 9일 오전 8:03 UTCinvestigating

      There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the PaperSave Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

    2. 2025년 1월 9일 오전 10:54 UTCinvestigating

      We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

    3. 2025년 1월 9일 오후 7:19 UTCinvestigating

      We are continuing to investigate this issue.

    4. 2025년 1월 9일 오후 9:21 UTCinvestigating

      Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. Initial migration will allow access into the system but some features will not function as expected. We are working diligently to make the entire application fully functional as soon as possible.

    5. 2025년 1월 10일 오전 9:00 UTCinvestigating

      Microsoft has shown some improvements on their datacenter which allowed us to bring your Papersave environment back online. However, the infrastructure at Microsoft remains unstable. In order to safeguard our service, we continue migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. All functionalities should be available again after migration, but we stay cautious.

    6. 2025년 1월 10일 오후 1:13 UTCmonitoring

      We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

    7. 2025년 1월 10일 오후 2:55 UTCmonitoring

      We are currently experiencing intermittent issues related to Microsoft outage. Our team is actively working to restore optimal performance as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

    8. 2025년 1월 10일 오후 6:26 UTCmonitoring

      While the stability of the Microsoft Datacenter is slowly improving, and our mitigating actions are taking effect. We do still see intermittent issues related to the Microsoft outage. Our team is committed in getting these issues resolved as soon as possible (together with Microsoft) and will continue throughout the weekend to ensure maximum stability as soon as possible. We again apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

    9. 2025년 1월 11일 오후 1:16 UTCresolved

      Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

    WorkPlaceCloud Outage Issue

    시작 2025년 1월 9일 오전 7:41 UTC · 2d 5h

    Pending
    영향을 받은 구성 요소
    WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPADVM01P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
    1. 2025년 1월 9일 오전 7:41 UTCinvestigating

      There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

    2. 2025년 1월 9일 오전 10:55 UTCinvestigating

      We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

    3. 2025년 1월 9일 오후 7:19 UTCinvestigating

      We are continuing to investigate this issue.

    4. 2025년 1월 9일 오후 9:20 UTCinvestigating

      Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning

    5. 2025년 1월 10일 오전 9:02 UTCinvestigating

      Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning

    6. 2025년 1월 10일 오후 1:12 UTCmonitoring

      We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

    7. 2025년 1월 11일 오후 1:17 UTCresolved

      Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

    PaperSaveCloud Service Interruption Alert

    시작 2024년 12월 12일 오후 4:53 UTC · 1h 7m

    Pending
    1. 2024년 12월 12일 오후 4:53 UTCidentified

      We are currently experiencing minor disruptions with the PaperSaveCloud services, which may temporarily affect access to certain features of your PaperSave application. Our team is actively working to resolve the issue. We appreciate your patience and recommend checking here for updates. We apologize for any inconvenience caused.

    2. 2024년 12월 12일 오후 5:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 12월 12일 오후 6:00 UTCresolved

      This incident has been resolved.

    DocupeakCloud Service - Interruption Alert

    시작 2024년 12월 4일 오후 2:03 UTC · 7h 6m

    Pending
    1. 2024년 12월 4일 오후 2:03 UTCinvestigating

      We are currently experiencing minor performance issues with the Docupeak Cloud Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 12월 4일 오후 2:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 12월 4일 오후 9:09 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    시작 2024년 12월 3일 오후 5:42 UTC · 39m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    PaperSave 6 and 7 Service (PSAAVM15P)
    1. 2024년 12월 3일 오후 5:42 UTCidentified

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 12월 3일 오후 6:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 12월 3일 오후 6:21 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    시작 2024년 11월 7일 오후 5:57 UTC · 17h 20m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    PaperSave 6 and 7 Service (PSAAVM01P)
    1. 2024년 11월 7일 오후 5:57 UTCidentified

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 11월 7일 오후 6:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 11월 8일 오전 11:17 UTCresolved

      This incident has been resolved.

    PaperSaveCloud OCR Service Alert

    시작 2024년 10월 22일 오후 7:36 UTC · 18h 56m

    Pending
    1. 2024년 10월 22일 오후 7:36 UTCinvestigating

      We are experiencing minor issues with the PaperSave OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 10월 22일 오후 9:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 10월 23일 오후 2:32 UTCresolved

      This incident has been resolved.

    WorkPlace Service Interruption Alert

    시작 2024년 8월 21일 오후 10:06 UTC · 1h 5m

    Pending
    1. 2024년 8월 21일 오후 10:06 UTCinvestigating

      We are experiencing minor issues with the WorkPlaceCloud services. These issues may prevent you from accessing or using parts of your WorkPlace application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 8월 21일 오후 10:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 8월 21일 오후 10:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 8월 21일 오후 11:11 UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    시작 2024년 8월 19일 오후 5:46 UTC · 1h 47m

    Pending
    1. 2024년 8월 19일 오후 5:46 UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 8월 19일 오후 6:16 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 8월 19일 오후 7:33 UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    시작 2024년 8월 6일 오후 7:11 UTC · 1d 23h

    Pending
    1. 2024년 8월 6일 오후 7:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2024년 8월 7일 오후 4:15 UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    3. 2024년 8월 7일 오후 4:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 8월 8일 오후 6:38 UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    시작 2024년 8월 6일 오후 4:32 UTC · 29m

    Pending
    1. 2024년 8월 6일 오후 4:32 UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 8월 6일 오후 4:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 8월 6일 오후 4:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 8월 6일 오후 5:01 UTCresolved

      This incident has been resolved.

    PaperSave operations Service with BB hosted FE Databaseview - Interruption Alert

    시작 2024년 6월 17일 오후 3:12 UTC · 1h 37m

    Pending
    1. 2024년 6월 17일 오후 3:12 UTCinvestigating

      We are currently experiencing issues with the PaperSaveCloud Operations Service with BB hosted FE Databaseview. These may prevent you from using your PaperSave account within BB FE Databaseview. Our Teams are actively working with BB Support on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 6월 17일 오후 4:49 UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    시작 2024년 5월 6일 오후 2:20 UTC · 1h 50m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Operations Service (PSLAAS01P)Content Service (PSCAAS07P)PaperSave DB Service (PSSQLVM03P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)PaperSave DB Service (PSSQLVM01P)Content Service (PSCAAS02P)Operations Service (PSLAAS10P)Content Service (PSCAAS01P-SHARE)Workflow Service (PSWFAS01P-BHSN)Content Service (PSCAAS08P)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)PaperSave DB Service (PSAAVMAUS01P)Content Service (PSCAAS01P-ATSTEST)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)Content Service (PSCAAS01P)PaperSave Web Client (AWS)Content Service (PSCAAS05P)PaperSave DB Service (PSSQLVM02P)Operations Service (PSLAASAUS01P)Operations Service (PSLAAS02P)Authentication Service (PSIDASAUS01P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Workflow Service (PSWFASAUS01P)Content Service (PSCAASAUS01P)Authentication Service (PSIDAS02P)Content Service (PSCAAS01P-BHSN)Content Service (PSCAAS06P)PaperSave DB Service (PSSQLVM05P)Content Service (PSCAAS04P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Content Service (PSCAAS10P)Content Service (PSCAAS03P)Content Service (PSCAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)PaperSave DB Service (PSSQLVM04P)
    1. 2024년 5월 6일 오후 2:20 UTCinvestigating

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 2024년 5월 6일 오후 3:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 5월 6일 오후 4:10 UTCresolved

      This incident has been resolved.