Papercut 장애 기록

1. 2026년 8월 26일 오전 3:40 UTCinvestigating

   PaperCut Document Processing Cloud 서비스 - 일부 사용자는 PaperCut MF 또는 PaperCut Hive를 사용하여 스캔 작업을 지연 할 수 있습니다. 인쇄, 복사 및 기타 서비스는이 시간에 영향을 미치지 않습니다. 클라우드 문서 처리를 포함하지 않는 모든 스캔 작업도 영향을 미치지 않습니다.

2. 2026년 8월 26일 오전 3:41 UTCresolved

   이 사건은 클라우드 문서 처리 활성화와 함께 스캔 작업을 영향을 미칠 수 있습니다, 호스팅 지역 당 작은 창에 대한 03:40 - 05:10 에 25 8월 2026. 우리는이 혼란스럽고 당신의 인내를 평가 할 수 있다는 것을 알고 있습니다. 우리는 긴밀히 모니터링하고 사건의 전체 리뷰를 완료 할 것입니다. 다른 문제를 경험하면 https://www.papercut.com/support/를 통해 이것을 보고하십시오

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 24일 오후 5:46 UTCinvestigating

   PaperCut Partner Portal - 로그인 중 인증 오류를 수신하는 일부 사용자 로그인 중에 인증 오류를 수신하는 일부 사용자의 조사 보고서입니다. 이 영향은 모든 지역에서 관찰됩니다. 업데이트는 여기에서 제공하겠습니다.

2. 2026년 8월 24일 오후 10:11 UTCinvestigating

   이 문제는 PaperCut NG/MF의 새로운 라이센스를 활성화하는 일부 사용자의 능력에 영향을 미칩니다. 관리자 인터페이스에서 표시된 오류는 "Unable to contact PaperCut Gateway Service to register license file. 서버가 온라인이며 다시 시도합니다." 또는 "제공된 CRN은 무효"입니다. 우리는이 문제를 조사하고 있습니다.

3. 2026년 8월 24일 오후 11:57 UTCinvestigating

   이 문제를 조사하고 있습니다.

4. 2026년 8월 25일 오전 12:51 UTCresolved

   이 사건은 이제 해결되었습니다. 우리는이 혼란스럽고 당신의 인내를 평가 할 수 있다는 것을 알고 있습니다. 우리는 긴밀히 모니터링하고 사건의 전체 리뷰를 완료 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 10일 오후 2:46 UTCinvestigating

   PaperCut Hive/Pocket - some users intermittently unable to release print jobs. We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region. We are not currently aware of impact to other regions. We are working with our cloud service provider to investigate and we will provide updates here as they become available.

2. 2026년 6월 10일 오후 2:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 10일 오후 5:28 UTCidentified

   We have identified the cause of the issue and our product development teams are currently implementing a fix. While core services have recovered, some affected customers may still experience intermittent print job release issues.

4. 2026년 6월 10일 오후 7:37 UTCmonitoring

   Services are back up and running, and the ability to release print jobs is now restored. We are continuing to monitor this. If you're still experiencing problems please report them via https://www.papercut.com/support/

5. 2026년 6월 11일 오전 5:28 UTCresolved

   This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

1. 2026년 4월 13일 오전 9:04 UTCinvestigating

   We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.

2. 2026년 4월 13일 오전 9:51 UTCmonitoring

   The issue is now resolved and the teams will continue to monitor the cloud services.

3. 2026년 4월 13일 오전 11:52 UTCresolved

   This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other issues please report this via https://www.papercut.com/support/.

1. 2026년 4월 2일 오전 9:20 UTCinvestigating

   PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.

2. 2026년 4월 2일 오전 9:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 4월 2일 오후 1:42 UTCmonitoring

   We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

4. 2026년 4월 2일 오후 3:29 UTCresolved

   This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via https://www.papercut.com/support/.

1. 2026년 3월 20일 오후 2:41 UTCinvestigating

   PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

2. 2026년 3월 20일 오후 4:06 UTCinvestigating

   We are continuing to investigate this incident.

3. 2026년 3월 20일 오후 7:11 UTCinvestigating

   We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

4. 2026년 3월 20일 오후 9:19 UTCinvestigating

   We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

5. 2026년 3월 20일 오후 10:07 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 2026년 3월 20일 오후 11:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2026년 3월 20일 오후 11:45 UTCresolved

   This incident has been resolved.

1. 2026년 3월 13일 오후 2:34 UTCinvestigating

   We are currently investigating an issue affecting print job release for customers hosted in the US data region. Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs. Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.

2. 2026년 3월 13일 오후 5:11 UTCidentified

   Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues. We will continue to provide updates as they become available.

3. 2026년 3월 13일 오후 6:36 UTCmonitoring

   Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

4. 2026년 3월 13일 오후 8:05 UTCresolved

   This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers. Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/.

1. 2026년 3월 3일 오후 3:41 UTCinvestigating

   PaperCut Hive - users may receive errors when attempting to log into devices We’re actively working to resolve the issues and will provide updates as they become available.

2. 2026년 3월 3일 오후 3:46 UTCinvestigating

   Users may experience successful logins and subsequent print release issues. We are continuing to investigate.

3. 2026년 3월 3일 오후 4:11 UTCinvestigating

   We are continuing to investigate this issue. We will provide an update as soon as we have more information

4. 2026년 3월 3일 오후 7:11 UTCinvestigating

   We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation. While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.

5. 2026년 3월 3일 오후 8:07 UTCidentified

   We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device. Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device. Interim Workarounds: - Use the PaperCut Hive mobile app (iOS and Android) for print release. - Manually reinstalling the Hive embedded application will immediately restore MFD functionality. We will provide a further update as soon as we have confirmation of the deployment timeline.

6. 2026년 3월 4일 오전 4:54 UTCmonitoring

   We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

7. 2026년 3월 4일 오후 8:45 UTCresolved

   Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.

1. 2026년 2월 24일 오후 2:30 UTCinvestigating

   We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.

2. 2026년 2월 24일 오후 2:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 24일 오후 2:40 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 2월 24일 오후 2:42 UTCmonitoring

   Our services have returned to normal and we will continue to monitor the incident closely.

5. 2026년 2월 24일 오후 3:00 UTCresolved

   We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.

1. 2026년 1월 14일 오후 3:53 UTCinvestigating

   We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.

2. 2026년 1월 14일 오후 4:50 UTCidentified

   Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.

3. 2026년 1월 14일 오후 6:13 UTCresolved

   A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.

1. 2026년 1월 12일 오후 12:31 UTCinvestigating

   We are currently investigating reports of Cloud Pull Delivery Failures within the UK hosting region. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

2. 2026년 1월 12일 오후 1:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 1월 12일 오후 3:57 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 1월 12일 오후 5:56 UTCresolved

   Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.

1. 2025년 12월 11일 오전 3:13 UTCinvestigating

   We are currently experiencing an active outage affecting PaperCut Global Entitlements Service (GES), which is causing login and access failures for administrators. There are various errors shown, you may see the following errors when you log into the PaperCut Admin console: - “Sorry, you can't log in - the PaperCut subscription expired. Your system administrator can help." - “The current license has expired”

2. 2025년 12월 11일 오전 3:35 UTCidentified

   We have now applied a fix to PaperCut Global Entitlements Service (GES). - If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button. - If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license. - If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service.

3. 2025년 12월 11일 오전 4:46 UTCmonitoring

   We have confirmed that the fix released earlier has worked successfully for a number of customers. If you are still experiencing issues where the license is showing as expired, please try: - If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button. - If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license. - If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service. - Try to upload your license file via the command prompt by doing the following: server-command.exe install-license "path". Reference: https://www.papercut.com/help/manuals/ng-mf/common/tools-server-command/

4. 2025년 12월 11일 오전 5:23 UTCresolved

   This incident has now been fully resolved. See Known issue PO-3872 for more information. If you are still experiencing issues (after you have applied the workarounds listed here), and the license is still showing as expired, or you cannot successfully start the Application Server service, please reach out to us through https://www.papercut.com/support/ Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.

1. 2025년 12월 1일 오후 3:07 UTCinvestigating

   Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.

2. 2025년 12월 1일 오후 4:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 1일 오후 5:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 12월 1일 오후 7:36 UTCresolved

   The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.

1. 2025년 11월 18일 오후 12:54 UTCinvestigating

   We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

2. 2025년 11월 18일 오후 12:58 UTCmonitoring

   Cloudfare continues to investigate and they are seeing services recover. They state customers may continue to observe higher-than-normal error rates as they continue remediation efforts. We have seen papercut.com intermittently available during this time and are monitoring this incident.

3. 2025년 11월 18일 오후 3:31 UTCresolved

   Cloudflare confirmed that a fix has been implemented and believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. The PaperCut website is now functioning as expected.

1. 2025년 11월 18일 오후 12:05 UTCinvestigating

   We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

2. 2025년 11월 18일 오후 12:23 UTCresolved

   This incident has been resolved.

1. 2025년 11월 13일 오전 10:23 UTCinvestigating

   We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

2. 2025년 11월 13일 오전 11:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 13일 오후 12:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 11월 13일 오후 1:58 UTCmonitoring

   A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.

5. 2025년 11월 14일 오전 9:51 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오전 11:09 UTCinvestigating

   We are currently investigating reports that Mobility print cloud is experiencing the issue 'Unable to reach the mobility print server: error creating client session: 503 Service Unavailable' We are aware of an AWS outage which may be affecting the Mobility Print Client's ability to connect to the Mobility print server via the cloud link. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

2. 2025년 10월 20일 오후 12:35 UTCresolved

   AWS services have been restored. PaperCut can confirm Mobility Print Cloud services are restored having been impacted by the AWS outage.

1. 2025년 8월 13일 오전 5:07 UTCinvestigating

   We’re currently investigating a login issue affecting a limited number of customers in all PaperCut regions. We first became aware of this incident at approximately 10:00 PM AEST on August 12, 2025. Impacted feature: Login functionality: Admins and Users may be unable to log in to PaperCut Hive Admin Console and User Portal. The following error is displayed: “Please check you have entered your email address correctly and your organization uses PaperCut Hive.” Some PaperCut Pocket may also be impacted We are actively evaluating the situation and will provide updates as they become available.

2. 2025년 8월 13일 오전 11:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 8월 13일 오후 10:01 UTCresolved

   This incident has now been fully resolved. Impacted organizations can now successfully log into the admin and user interfaces. Our apologies for any downtime experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/

1. 2025년 7월 14일 오후 4:22 UTCinvestigating

   PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.

2. 2025년 7월 14일 오후 4:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 14일 오후 5:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 7월 14일 오후 6:44 UTCresolved

   This incident has been resolved.

1. 2025년 6월 27일 오전 9:10 UTCmonitoring

   PaperCut has detected intermittent issues logging into the PaperCut Hive and PaperCut Pocket administrator portal in EU region. We believe the issue has been resolved and are actively monitoring the situation. We apologise for any inconvenience to customers. Customers still experiencing issues may need to clear their browser cache in order to restore access.

2. 2025년 6월 27일 오전 11:20 UTCresolved

   This incident has been resolved.