59 Payments Hub incidents · 2023년 2월 — official updates, affected components, duration and resolution details.
고객은 intermittent 서비스 문제를 보고하고 있습니다. 우리의 시스템 및 볼륨은 건강하지만, 우리는 미국에서 몇 가지 주요 ISP의 인터넷 트래픽 문제의 높은 보고서를보고 있습니다. 우리는 상황을 조사하고 감시하기 위하여 계속됩니다.
서비스 문제에 대한 보고서는 양면을 가지고 있으며 모든 지역의 연결은 더 이상 방해가되지 않습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 현재 은행 계좌 검증과 기술적인 어려움을 경험하고 있습니다. 이용자는 은행 정보를 입력한 후 비즈니스 정보 페이지를 미리 확인할 수 없습니다. 우리의 엔지니어링 팀은 적극적으로 이 문제를 투자하고, 우리는 해결이 도달 한 즉시 업데이트 제공 할 것입니다.
이 문제는 해결되었습니다. 새로운 응용 프로그램은 예상대로 작동합니다. 사용자가 앱을 저장하고 재시작 할 수 있다면 - 데이터가 손실되지 않았습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.
We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates. You may begin re-attempting transactions. Thank you for your patience.
Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.
Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.
The issue was identified and resolved. Thank you for your patience.
우리는 일괄 보고서를 인쇄 할 수있는 Payanywhere 앱의 문제점을 조사하여 의도적 배치 번호를보고 할 수 있습니다. 우리의 팀은 해결에 적극적으로 일하고 그들이 유효한 한 빨리 업데이트 제공 할 것입니다.
상인이 배치 보고서를 인쇄하고 문제가있는 경우, 거래로 이동, Summaries를 선택하고, 확장 된 폐쇄 보고서에 인쇄를 탭합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
Virtual Terminal을 사용하는 경우 고객의 물리적 주소를 추가하는 Payments Hub에 대한 문제점을 조사하고 고객이 저장되는 것을 방지합니다. Workaround : 거래 중에 주소 필드 공백을 남겨 고객이 저장하고 판매를 완료하십시오. 고객 디렉토리를 통해 물리적 주소를 직접 추가 할 수 있습니다. 우리의 팀은 해결에 적극적으로 일하고 그들이 유효한 한 빨리 업데이트 제공 할 것입니다.
수정은 Virtual Terminal 거래에서 고객의 물리적 주소를 추가하기 위해 배포되었습니다. 운동은 더 이상 필요하지 않습니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
급여 갱신: 당신의 지불 체계와 주인 사이 커뮤니케이션 문제점은 몇몇 cardholders를 위한 중복 pending 허가를 일으키는 원인이 될지도 모릅니다. 우리의 거래 감사관은 적극적으로 카드 홀더의 잔액이 영향을받지 않도록 이러한 중복을 반전합니다. 행동은 당신의 부분에 필요합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 처리와 허가를 가진 임시 지연을 경험하고 있습니다. 우리의 팀은 적극적으로 투자하고 있습니다.
처리와 허가는 지금 일반적으로 일하고 있습니다. 이 문제를 해결하면서 당신의 인내심을 주셔서 감사합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 처리와 허가를 가진 임시 지연을 경험하고 있습니다. 우리의 팀은 적극적으로 투자하고 있습니다.
이 문제를 조사하고 있습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.
The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.
We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
This incident has been resolved.
We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.
We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.
This incident has been resolved.
Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.
Issue has been resolved and all funds have been released.
We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.
All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.
Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.
This incident has been resolved.
We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy
This incident has been resolved.
If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.
Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.
The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.
We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.
Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.
We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .
As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.
We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.
We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.
We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.