Paytrace 장애 기록

1. 2026년 9월 8일 AM 5:38 UTCinvestigating

   우리는 현재 TSYS 처리 플랫폼에 연결하는 문제점을 조사하고 있습니다. TSYS 플랫폼을 사용하는 상인은 현재 거래 요청에 응답을받지 않습니다.

2. 2026년 9월 8일 AM 5:41 UTCresolved

   TSYS 거래 처리는 가득 차있는 속도로 위로 그리고 달리고 있습니다. 우리는 뿌리 원인의 주위에 모든 정보를 수집 한 후 포스터를 제공 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 3일 PM 10:06 UTCinvestigating

   Multiple PayTrace 서비스는 현재 클라우드 제공업체, Amazon Web Services(AWS)와 광범위한 아웃리지로 인해 중단을 경험하고 있습니다. 우리의 엔지니어링 팀은 상황에 적극적으로 모니터링하고 AWS의 진행 상황을 해결합니다. 우리는 더 많은 정보를 사용할 수 있기 때문에 또 다른 업데이트를 제공 할 것입니다.

2. 2026년 9월 3일 PM 10:52 UTCresolved

   우리의 기술설계 팀은 모든 서비스가 지금 완전히 가동된다는 것을 확인했습니다. AWS는 아직 복구를 반영하기 위해 공공 상태 페이지를 업데이트하지 않았지만 내부 모니터링은 아래의 문제점이 완전히 해결된다는 것을 나타냅니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 13일 PM 5:20 UTCinvestigating

   Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026년 8월 13일 PM 6:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 8월 13일 PM 8:51 UTCresolved

   This incident has been resolved.

1. 2026년 6월 4일 PM 11:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 2026년 6월 5일 AM 12:27 UTCresolved

   This incident has been resolved.

1. 2026년 6월 3일 PM 7:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026년 6월 3일 PM 8:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026년 6월 3일 PM 6:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026년 6월 3일 PM 6:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026년 5월 1일 PM 7:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 2026년 5월 1일 PM 8:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 2026년 5월 1일 PM 9:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026년 4월 30일 PM 7:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 2026년 4월 30일 PM 8:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 2026년 4월 30일 PM 9:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 2026년 3월 19일 PM 8:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 2026년 3월 19일 PM 8:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 2025년 12월 5일 AM 8:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2025년 12월 5일 AM 9:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 2025년 9월 14일 PM 3:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 2025년 9월 14일 PM 5:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 2025년 7월 16일 PM 2:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 2025년 7월 16일 PM 3:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2025년 7월 2일 PM 2:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2025년 7월 2일 PM 10:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 2025년 6월 13일 AM 1:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2025년 6월 13일 AM 1:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 2025년 4월 8일 PM 2:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 2025년 4월 8일 PM 4:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 2025년 2월 20일 PM 4:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 2025년 2월 20일 PM 5:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 2025년 1월 6일 PM 3:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 2025년 1월 6일 PM 3:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 2024년 9월 25일 PM 6:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2024년 9월 25일 PM 6:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 2024년 9월 12일 PM 6:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 2024년 9월 12일 PM 7:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.

1. 2024년 8월 27일 AM 3:25 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 2024년 8월 27일 AM 3:29 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.