Pbs 장애 기록

1. 2026년 7월 31일 PM 3:53 UTCinvestigating

   우리는 현재 MVault 콘솔에서 일부 래깅 및 시간 아웃을 조사하고 있습니다. 관련 다른 플랫폼은 일부 어려움도있을 수 있습니다.

2. 2026년 7월 31일 PM 9:24 UTCinvestigating

   엔지니어링 팀은이 문제에 대해 계속 일하고 있습니다. 우리는 회원이 앱이나 pbs.org에 로그인 할 수 없으므로 최대한 빨리 문제를 해결하기 위해 노력하고 있습니다.

3. 2026년 7월 31일 PM 9:47 UTCmonitoring

   금요일 밤에 (7 월 31, 2026), PBS 앱에 가입하고 비디오를 재생하는 문제의 추가 보고서가 있었다. 엔지니어링 팀은 문제점을 완화하기 위해 추가적인 변경을 시행하고, 그 시간에 PBS 지원에 연락한 대부분의 사용자는 그 기능을 빨리 정상으로 돌려보냈습니다. 우리의 엔지니어링 팀은 계속 모니터링하고 미래 문제를 방지하기 위해 루트 원인을 조사합니다. 어떤 뷰어가 여전히 어떤 오류를보고 있다면, 우리는 뷰어 재부팅 또는 전원주기 장치, i.e를 갖는 것이 좋습니다. 장치를 1 분 동안 폐쇄하고 다시 연결하십시오. 시청자가 여전히 오류를 받으면 시청자가 지원 티켓을 https://help.pbs.org/support/tickets/new listing their device and abre description of the issue they are still experienceding.

4. 2026년 8월 2일 PM 11:53 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

5. 2026년 8월 3일 PM 11:56 UTCresolved

   이 사건은 완전히 해결되었습니다. 우리의 기술설계 팀의 조사 및 해결책은 더 많은 사건을 방지하고 우리의 네트워크/platform 안정성 및 성과 앞으로 이동하는 것을 도울 것입니다. 어떤 구경꾼이 아직도 어떤 문제점든지 보고하는 경우에, 우리는 구경꾼 재부팅 또는 힘 주기가 그들의 장치, i.e를 제안할 것입니다. 분을 위한 장치를 폐쇄하고 그 후에 안으로 그리고 재부트를 폐쇄하십시오. 뷰어가 오류를 받거나 계속 문제가 발생하면, 뷰어가 https://help.pbs.org/support/tickets/new listing their device 및 문제의 간단한 설명에 대한 지원 티켓을 제출하고, 우리는 우리의 PBS 지원 팀은 도움이 될 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 PM 2:22 UTCinvestigating

   우리는 현재 PBS 앱을 열고 로드에서 일부 삼성 TV 모델에 사용자를 방지하는 문제가 있습니다. 사용자는 앱을 열 때 완료하지 않은 견고한 파란색 화면, 어두운 화면 또는 로딩 아이콘을 볼 수 있습니다. 우리는 대다수의 사용자가 2017 삼성 TV 모델에 있다고 믿고, 모델 번호의 'M' 또는 'MU'로 가장 자주 표기. PBS 앱과 삼성 TV를 지원하는 다른 장치가 2017년 이후에 발표된 이후에는 이 문제점에 의해 공개되지 않습니다. 우리는 계속 우리의 조사로이 페이지를 업데이트 할 것입니다.

2. 2026년 6월 23일 PM 6:42 UTCmonitoring

   핫픽스는 이 문제를 해결하기 위해 출시되었습니다. Viewers의 장치는 고정 된 경험을 가진 PBS 앱의 최신 버전으로 자동으로 핫픽스와 업데이트를 받게됩니다. 일부 시청자들을 위해이 즉시 될 것입니다, 하지만 누군가 여전히 문제가 발생, 우리는 그들이 그들의 응용 프로그램을 제공 할 수 있도록 삼성에 대한 더 많은 시간을 허용하기 위해 나중에 그들의 장치에 대한 체크를 권장합니다. 우리는 오늘날과 내일을 통해 더 많은 보고서를 모니터링하고 핫픽스의 성능을 평가합니다.

3. 2026년 6월 24일 PM 2:35 UTCmonitoring

   우리는 여전히 2017 년에 출시 된 삼성 TV에서 PBS 앱을로드하는 문제를 경험하는 사용자로부터 메시지를 수신하는 것을 계속했습니다. 우리는 다시 문제가보고 계속 보고서를 모니터링 할 것입니다.

4. 2026년 6월 24일 PM 8:14 UTCmonitoring

   삼성 2017 모델의 시청자에 영향을 미치는 문제를 해결하기 위해 또 다른 핫픽스에 계속 노력하고 있으며, 두 번째 핫픽스의 출시를 위해 내일을 목표로하고 있습니다. 이 때, 우리는 영향을받는 장치에 대한 모든 운동의 인식이 아니며이 수정은 우리 팀의 높은 우선 순위가 될 것입니다.

5. 2026년 6월 25일 PM 2:50 UTCmonitoring

   두 번째 핫픽이 출시되었습니다. Viewers의 장치는 고정 된 경험을 가진 PBS 앱의 최신 버전으로 자동으로 핫픽스와 업데이트를 받게됩니다. 일부 시청자들을 위해이 즉시 될 것입니다, 하지만 누군가 여전히 문제가 발생, 우리는 그들이 그들의 응용 프로그램을 제공 할 수 있도록 삼성에 대한 더 많은 시간을 허용하기 위해 나중에 그들의 장치에 대한 체크를 권장합니다. 우리는 오늘과 내일을 통해 더 많은 보고서를 모니터링하고 두 번째 핫픽스의 성능을 평가합니다.

6. 2026년 6월 29일 PM 5:01 UTCresolved

   이 사건은 지난 6월 26일 삼성 TV에서 PBS 앱의 롤백에 따라 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 16일 PM 3:26 UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 2026년 6월 16일 PM 8:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 17일 PM 3:36 UTCresolved

   This incident has been resolved.

1. 2026년 6월 4일 PM 10:09 UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 2026년 6월 8일 PM 3:32 UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 2026년 4월 27일 PM 3:05 UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 2026년 4월 27일 PM 3:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. 2026년 4월 27일 PM 6:15 UTCresolved

   This incident has been resolved.

1. 2026년 3월 9일 PM 5:16 UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 2026년 3월 11일 PM 1:21 UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 2026년 3월 12일 PM 12:28 UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 2026년 2월 11일 PM 3:18 UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 2026년 2월 11일 PM 3:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 2026년 2월 11일 PM 4:42 UTCresolved

   This incident has been resolved.

1. 2026년 2월 10일 PM 9:29 UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 2026년 2월 11일 PM 1:26 UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 2026년 1월 30일 PM 1:53 UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 2026년 1월 30일 PM 8:55 UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 2026년 2월 10일 PM 1:52 UTCresolved

   This incident has been resolved.

1. 2025년 12월 15일 PM 5:55 UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 2025년 12월 16일 PM 3:11 UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 2025년 12월 18일 PM 3:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 12월 18일 PM 3:31 UTCresolved

   This incident has been resolved.

1. 2025년 11월 6일 PM 4:17 UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 2025년 11월 6일 PM 9:14 UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 2025년 11월 10일 PM 2:06 UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 2025년 11월 4일 PM 1:05 UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 2025년 11월 4일 PM 5:28 UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 2025년 11월 5일 PM 12:40 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 PM 3:30 UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 2025년 10월 20일 PM 4:36 UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 2025년 10월 20일 PM 4:51 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 10월 20일 PM 11:22 UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 2025년 7월 25일 PM 6:03 UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 2025년 8월 20일 PM 12:32 UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 2025년 7월 22일 PM 1:48 UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 2025년 7월 22일 PM 3:53 UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 2025년 7월 21일 PM 7:47 UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 2025년 7월 21일 PM 7:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 22일 PM 3:53 UTCresolved

   This incident has been resolved.

1. 2025년 7월 15일 PM 1:09 UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 2025년 7월 15일 PM 2:11 UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 2025년 7월 15일 PM 4:42 UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 2025년 4월 28일 PM 5:23 UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 2025년 4월 30일 PM 3:45 UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 2025년 4월 21일 PM 9:55 UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 2025년 3월 14일 PM 4:06 UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 2025년 3월 24일 PM 8:51 UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.