Pendo 장애 기록

1. 2026년 9월 2일 PM 3:48 UTCinvestigating

   우리는 예상치 못한 Pendo에 서명하고 다시 로그인하는 사용자의 보고서를 조사하고 있습니다. 이것은 미국 환경의 사용자의 하위 설정에 영향을 미치며 현재 유사한 행동에 대한 다른 환경을 조사하고 있습니다. 우리 팀은 적극적으로 원인을 결정하기 위해 노력하고 있습니다. 이 기능을 가지고 있다면 브라우저의 캐시 및 쿠키를 Pendo 도메인(또는 브라우저를 다시 시작)에 정리하여 일부 사용자를 위한 혼란을 해결했습니다. 우리는 우리가 더 많은 것을 배우기 때문에 업데이트를 공유 할 것입니다.

2. 2026년 9월 2일 PM 4:45 UTCresolved

   우리는 문제를 조사하고이 사건을 해결 고려했다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 27일 PM 2:48 UTCidentified

   Pendo의 AI Assistant, Leo에 영향을 미치는 혼란을 조사하고 있습니다. 일부 고객은 첫 번째 메시지 후 레오와 대화를 계속할 수 없습니다. 우리의 팀은 행동을 확인하고 수정을 배포합니다. 더 많은 업데이트가 따릅니다.

2. 2026년 7월 27일 PM 3:06 UTCmonitoring

   Leo의 지속적인 대화와 수정을 테스트하고 배포했습니다. 우리는 문제를 해결하기 전에 시간 동안 수정을 계속 모니터링 할 것입니다.

3. 2026년 7월 27일 PM 3:25 UTCresolved

   이 사건은 해결됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 14일 PM 12:56 UTCinvestigating

   Pendo Web SDK의 베타 버전을 사용하여 Pendo guides display에 영향을 미치는 혼란을 조사하고 있습니다. 안정적인 웹 SDK의 고객은 영향을받지 않습니다. 우리의 팀은 적극적으로 투자하고 더 많은 업데이트가 따릅니다.

2. 2026년 7월 14일 PM 1:19 UTCidentified

   Pendo Web SDK의 베타 버전에서 Pendo Guides에 영향을 미치는 행동을 확인했습니다. 가이드는 언더링 페이지와 상호 작용을 방지할 수 있습니다. 정상적인 행동을 복원하기 위해 변경을 배포하고 있습니다. 안정적인 웹 SDK의 고객은 영향을받지 않습니다. 더 많은 업데이트가 따릅니다.

3. 2026년 7월 14일 PM 2:14 UTCmonitoring

   Pendo Web SDK의 베타 버전에서 정상적인 가이드 동작을 복원하는 변경을 배포했습니다. 안정적인 웹 SDK의 고객은 영향을받지 않습니다. 우리는 가득 차있는 회복을 확인하기 위하여 감시하고 한 번 해결책이 확인됩니다.

4. 2026년 7월 14일 PM 3:53 UTCresolved

   이 붕괴는 완전히 해결되었습니다. 안정적인 웹 SDK는 어떤 시점에 영향을 미치지 않았습니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 10일 AM 10:58 UTCmonitoring

   이 아침 우리는 들어오는 사건의 가공에 있는 지연을 경험했습니다. 이 기간 동안 이벤트가 잃어버린 동안 지연은 페이지와 기능에 의존하는 가이드의 대상에 영향을 미칠 수 있습니다. 이 시간에, 우리는 고객의 90%를 위한 정상적인 가공 latency에 돌려보내고, 나머지를 위해 빨리 붙잡아야 합니다.

2. 2026년 7월 10일 AM 11:08 UTCmonitoring

   세션 재생 이벤트 이외의 모든 이벤트는 정상 처리 대기 시간으로 돌아갑니다. 세션 재생 이벤트 backlog 진행을 계속합니다.

3. 2026년 7월 10일 AM 11:13 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

4. 2026년 7월 10일 PM 12:35 UTCresolved

   모든 이벤트 처리 지연이 잡혔습니다. 이 사건은 해결됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 2일 PM 3:47 UTCidentified

   여러 데이터 동기화 대상에 영향을 미치는 혼란을 발견했습니다. 구성 된 데이터 동기화 대상을 가진 고객은 배달 실패를 경험하고 Pendo의 자동화 된 목적지 실패 알림 이메일을받을 수 있습니다. 우리의 엔지니어링 팀은 영향을받는 목적지에 걸쳐 연결성을 복원하기 위해 적극적으로 노력하고 있습니다. 도착한 경우 도착지 알림 이메일, 이 시간에 아무런 행동이 필요하지 않습니다. 우리는 당신의 끝에 단계가 필요로 하는 경우에 업데이트된 지도를 제공할 것입니다.

2. 2026년 7월 2일 PM 9:40 UTCmonitoring

   우리는 모든 영향을받는 데이터 동기화 목적지에 대한 연결성을 복원했습니다. 더 이상 행동이 필요 없습니다. Recurring 수출은 채우고 처리됩니다. 배송 지연은 주말을 통해 지속될 수 있지만, 자동으로 비활성화된 목적지로 인해 발생할 수 없습니다. 중단 창에서 누락 된 데이터의 백필은 지속적인 처리 및 납품에 어떤 영향을 피하기 위해 초기 다음 주 동안 계획됩니다. 다시 채우면 또 다른 업데이트가 완료됩니다.

3. 2026년 7월 3일 PM 1:08 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 15일 PM 7:56 UTCresolved

   Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.

1. 2026년 5월 29일 PM 12:40 UTCinvestigating

   Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.

2. 2026년 5월 29일 PM 3:32 UTCresolved

   This incident has been resolved and Pendo Academy should be accessible across all regions now.

1. 2026년 5월 28일 PM 9:34 UTCinvestigating

   We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.

2. 2026년 5월 28일 PM 10:21 UTCmonitoring

   We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

3. 2026년 5월 29일 AM 12:16 UTCresolved

   This issue is now formally resolved.

1. 2026년 5월 28일 PM 2:41 UTCinvestigating

   We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. 2026년 5월 28일 PM 5:29 UTCidentified

   We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.

3. 2026년 5월 28일 PM 6:29 UTCmonitoring

   We deployed the fix and will continue to monitor to ensure it resolves the initial issue.

4. 2026년 6월 9일 PM 12:39 UTCresolved

   This incident has been resolved.

1. 2026년 5월 27일 PM 3:56 UTCidentified

   We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. 2026년 5월 27일 PM 5:45 UTCidentified

   We are working currently to roll out a hotfix to mitigate this issue.

3. 2026년 5월 27일 PM 9:55 UTCmonitoring

   We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.

4. 2026년 5월 27일 PM 11:33 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 PM 4:50 UTCinvestigating

   We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.

2. 2026년 5월 19일 PM 5:27 UTCinvestigating

   We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.

3. 2026년 5월 19일 PM 5:33 UTCmonitoring

   Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.

4. 2026년 5월 19일 PM 7:06 UTCresolved

   This incident has now been fully resolved.

1. 2026년 5월 19일 AM 10:24 UTCidentified

   We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.

2. 2026년 5월 19일 PM 1:51 UTCidentified

   We are continuing to work towards a resolution. We will continue to provide updates as they become available.

3. 2026년 5월 19일 PM 2:08 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 5월 26일 AM 6:43 UTCresolved

   This incident has been resolved.

1. 2026년 5월 13일 PM 1:29 UTCinvestigating

   We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

2. 2026년 5월 13일 PM 2:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 13일 PM 4:06 UTCinvestigating

   We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.

4. 2026년 5월 13일 PM 6:37 UTCidentified

   We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.

5. 2026년 5월 13일 PM 7:28 UTCmonitoring

   We have successfully reverted the code causing the issue and are monitoring the issue.

6. 2026년 5월 13일 PM 10:21 UTCresolved

   We consider this issue fully resolved.

1. 2026년 5월 8일 PM 5:05 UTCinvestigating

   We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.

2. 2026년 5월 8일 PM 5:58 UTCidentified

   Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.

3. 2026년 5월 8일 PM 6:24 UTCmonitoring

   We have successfully rolled back and are now monitoring the issue.

4. 2026년 5월 8일 PM 7:09 UTCresolved

   The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.

1. 2026년 4월 13일 PM 9:31 UTCinvestigating

   We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

2. 2026년 4월 13일 PM 11:16 UTCidentified

   The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

3. 2026년 4월 14일 AM 6:39 UTCidentified

   The issue causing delays in event processing has been fully resolved.

4. 2026년 4월 14일 AM 6:39 UTCresolved

   This incident has been resolved.

1. 2026년 3월 18일 PM 12:50 UTCinvestigating

   We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

2. 2026년 3월 18일 PM 1:02 UTCidentified

   We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.

3. 2026년 3월 18일 PM 1:05 UTCresolved

   We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.

1. 2026년 3월 12일 PM 2:49 UTCinvestigating

   We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

2. 2026년 3월 12일 PM 3:28 UTCidentified

   We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.

3. 2026년 3월 12일 PM 6:07 UTCresolved

   Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

1. 2026년 2월 5일 PM 12:21 UTCinvestigating

   We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.

2. 2026년 2월 5일 PM 2:04 UTCinvestigating

   Our teams are in deep-dive mode and still investigating.

3. 2026년 2월 5일 PM 2:43 UTCinvestigating

   We are continuing to investigate this issue.

4. 2026년 2월 5일 PM 4:00 UTCinvestigating

   Our investigation into the root cause of this issue is ongoing.

5. 2026년 2월 5일 PM 5:21 UTCinvestigating

   Our team is still actively investigating and is drawing closer to remediation.

6. 2026년 2월 5일 PM 7:01 UTCinvestigating

   We are continuing to work through resolving and remediating this issue.

7. 2026년 2월 5일 PM 9:42 UTCinvestigating

   Our investigation is still ongoing.

8. 2026년 2월 5일 PM 11:35 UTCmonitoring

   We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed.

9. 2026년 2월 8일 PM 2:57 UTCresolved

   After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.

1. 2026년 2월 4일 PM 9:48 UTCinvestigating

   Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.

2. 2026년 2월 4일 PM 11:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 4일 PM 11:40 UTCidentified

   We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio.

4. 2026년 2월 5일 AM 12:13 UTCidentified

   Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly.

5. 2026년 2월 5일 AM 12:44 UTCidentified

   We are continuing to validate our final testing and will have an update as soon as possible.

6. 2026년 2월 5일 AM 1:20 UTCidentified

   The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made.

7. 2026년 2월 5일 AM 1:54 UTCidentified

   Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made.

8. 2026년 2월 5일 AM 2:17 UTCidentified

   Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made.

9. 2026년 2월 5일 AM 4:45 UTCresolved

   Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.

1. 2026년 1월 9일 PM 8:46 UTCinvestigating

   Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!

2. 2026년 1월 9일 PM 9:18 UTCresolved

   The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.