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    Perimeter 81 장애 기록

    36 Perimeter 81 incidents · 2022년 1월 — official updates, affected components, duration and resolution details.

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    Some users may fail to login with SMS-based MFA

    시작 2024년 7월 2일 오후 5:22 UTC · 31m

    Issues경미한 인시던트
    1. 2024년 7월 2일 오후 5:22 UTCinvestigating

      Some users reported failure to receive SMS messages during Multi-factor authentication phase. This result in an ability to complete the login process The issue affects SMS MFA. Other MFA methods does not experience any issues We are investigating the issue with the utmost priority and will update as soon as possible

    2. 2024년 7월 2일 오후 5:53 UTCresolved

      This incident has been resolved

    London Data Center Degraded Performance

    시작 2024년 4월 26일 오전 9:14 UTC · 4h 44m

    Issues경미한 인시던트
    1. 2024년 4월 26일 오전 9:14 UTCinvestigating

      We are currently investigating this issue.

    2. 2024년 4월 26일 오전 11:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 4월 26일 오후 1:58 UTCresolved

      This incident has been resolved.

    London Data Center Degraded Performance

    시작 2024년 4월 25일 오후 5:09 UTC · 1h 46m

    Outage중대한 인시던트
    1. 2024년 4월 25일 오후 5:09 UTCinvestigating

      We are currently investigating this issue.

    2. 2024년 4월 25일 오후 5:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 4월 25일 오후 6:55 UTCresolved

      This incident has been resolved.

    Dubai Data Center Degraded Performance

    시작 2024년 3월 28일 오후 9:23 UTC · 1h 2m

    Issues경미한 인시던트
    1. 2024년 3월 28일 오후 9:23 UTCinvestigating

      We have identified errors with our Dubai data center that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

    2. 2024년 3월 28일 오후 10:25 UTCresolved

      The incident has been resolved.

    Intermittent Connectivity issues in London-2, Frankfurt-2, Paris & Amsterdam

    시작 2023년 6월 21일 오후 2:04 UTC · 38m

    Issues경미한 인시던트
    1. 2023년 6월 21일 오후 2:04 UTCinvestigating

      We have identified issues originated by our 3rd party vendor in London-2, Paris & Amsterdam. As a result, intermittent connectivity issues may be witnessed with gateways in those regions.

    2. 2023년 6월 21일 오후 2:09 UTCinvestigating

      Frankfurt-2 is also affected

    3. 2023년 6월 21일 오후 2:32 UTCmonitoring

      Error counts are dropping, and gateways are staying operational We keep monitoring the status with our provider

    4. 2023년 6월 21일 오후 2:42 UTCresolved

      This incident has been resolved.

    Connection Initiation May Fail

    시작 2023년 6월 13일 오후 7:45 UTC · 3h 5m

    Outage중대한 인시던트
    1. 2023년 6월 13일 오후 7:45 UTCidentified

      Due to a global issue in AWS, we are getting reports that some users may witness issues initiating a connection with the network. We are monitoring the platform and working to resolve further impact

    2. 2023년 6월 13일 오후 8:19 UTCidentified

      We are continuously monitoring the platform and working to address further impact.

    3. 2023년 6월 13일 오후 8:58 UTCmonitoring

      The affected AWS services are now showing consistent signs of recovery. We are diligently monitoring the situation as we strive towards complete recovery of all services.

    4. 2023년 6월 13일 오후 9:36 UTCmonitoring

      AWS services are now operational. We will continue to closely monitor the situation to ensure system services remain uninterrupted.

    5. 2023년 6월 13일 오후 10:49 UTCresolved

      This incident has been resolved.

    Some users may experience connectivity issues with third party provider gateways

    시작 2023년 5월 25일 오후 6:13 UTC · 2h 7m

    Outage중대한 인시던트
    1. 2023년 5월 25일 오후 6:13 UTCinvestigating

      We have identified an issue with our 3rd party gateway provider that affects the ability to connect, create, and modify gateways hosted in 3rd party regions. We are working with the service provider to resolve the issue ASAP.

    2. 2023년 5월 25일 오후 6:27 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 5월 25일 오후 7:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2023년 5월 25일 오후 7:51 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 2023년 5월 25일 오후 8:20 UTCresolved

      This incident has been resolved.

    Chicago - Networking issues were identified

    시작 2023년 5월 21일 오후 2:38 UTC · 33m

    Pending
    1. 2023년 5월 21일 오후 2:38 UTCidentified

      We have identified a networking issue in the Chicago region. Our team is working to resolve it ASAP. As a result, intermittent connectivity issues may be witnessed in Chicago gateways

    2. 2023년 5월 21일 오후 3:11 UTCresolved

      Issue is resolved

    London-1 Data Center Degraded Performance

    시작 2023년 5월 15일 오전 9:23 UTC · 3h 35m

    Pending
    1. 2023년 5월 15일 오전 9:23 UTCinvestigating

      We have identified errors with our London-1 data center that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

    2. 2023년 5월 15일 오후 12:57 UTCresolved

      Due to a routing issue with one subnet in the datacenter, some gateways experienced intermittent connectivity issue. Issue is resolved.

    Some users may experience intermittent issues signing in to the platform

    시작 2023년 5월 10일 오전 7:49 UTC · 1h 20m

    Issues경미한 인시던트
    1. 2023년 5월 10일 오전 7:49 UTCidentified

      We have identified an issue with our 3rd party authentication service that affects the ability for some users to sign-in into the platform. We are working with the service provider to resolve the issue ASAP.

    2. 2023년 5월 10일 오전 8:27 UTCidentified

      Issue is affecting users using Multi Factor Authentication, reported intermittently by our service provider Investigation on the service provider side continues

    3. 2023년 5월 10일 오전 9:09 UTCresolved

      This incident has been resolved.

    Global connectivity issue has been resolved

    시작 2023년 3월 27일 오전 6:58 UTC · 5h 8m

    Pending
    1. 2023년 3월 27일 오전 6:58 UTCinvestigating

      We are witnessing connectivity issues reported from several users. New connections may fail to establish. We are investigating the issue further and will provide an update shortly.

    2. 2023년 3월 27일 오전 7:18 UTCinvestigating

      We have identified the connectivity issues source and continue investigation for the root cause.

    3. 2023년 3월 27일 오전 7:46 UTCinvestigating

      We are continuing to investigate this issue.

    4. 2023년 3월 27일 오전 8:14 UTCinvestigating

      Root cause analysis is on going.

    5. 2023년 3월 27일 오전 8:39 UTCidentified

      We have identified the root cause and working towards resolving it.

    6. 2023년 3월 27일 오전 9:15 UTCidentified

      We have reseted our main control component (SDP) and are working on remediating all components.

    7. 2023년 3월 27일 오전 9:50 UTCidentified

      We are still working on remediation of some of the control components

    8. 2023년 3월 27일 오전 10:03 UTCmonitoring

      Some users are able to connect, we are monitoring the system.

    9. 2023년 3월 27일 오전 10:37 UTCmonitoring

      Users are able to connect, we are monitoring the system.

    10. 2023년 3월 27일 오후 12:06 UTCresolved

      The Global connectivity issue has been resolved

    Some users may experience connectivity issues within Israel

    시작 2023년 3월 1일 오후 1:06 UTC · 59m

    Pending
    1. 2023년 3월 1일 오후 1:06 UTCinvestigating

      We are witnessing connectivity issues for users based in Israel. We are investigating the issue further and will provide an update shortly

    2. 2023년 3월 1일 오후 1:30 UTCmonitoring

      Connectivity issues are no longer present. Issue seems to originate from a general routing issue in Israel. We continue investigating the issue with several ISPs for the root cause

    3. 2023년 3월 1일 오후 2:06 UTCresolved

      This incident has been resolved.

    4. 2023년 3월 2일 오후 6:43 UTCpostmortem

      On March 1st 12:45 UTC we identified high latency between multiple Israeli ISPs towards AWS US regions, which impacted users and Gateways located in Israel from establishing a connection. At 13:25 UTC the latency witnessed began improving gradually and the system started slowly recovering, allowing agents to complete an end-to-end connection. At 14:00 UTC the Israeli ISPs were fully up and all connectivity to Perimeter 81 resources was restored. The root cause of the outage originated in several Israeli Internet Service Providers, with specific details pending from the providers.

    Dubai Data Center - Degraded performance

    시작 2022년 11월 2일 오후 5:51 UTC · 3h 28m

    Issues경미한 인시던트
    1. 2022년 11월 2일 오후 5:51 UTCinvestigating

      We have identified errors with our Dubai data center originated by our 3rd party hosting provider that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

    2. 2022년 11월 2일 오후 9:19 UTCresolved

      Our hosting provider in the region had confirmed that the affected circuits have been restored.

    Some users may experience disruptions with the Silicon Valley Data Center

    시작 2022년 10월 11일 오후 5:08 UTC · 4h 16m

    Outage중대한 인시던트
    1. 2022년 10월 11일 오후 5:08 UTCidentified

      We have identified an issue with our switches in the San Jose region that may cause degraded performance with Gateways in the area. We are aware of the problem and are working to repair it.

    2. 2022년 10월 11일 오후 5:09 UTCidentified

      There was a failover and the connectivity should have been restored. However, some of the gateways didn’t recover, the team is investigating and working on a fix.

    3. 2022년 10월 11일 오후 5:33 UTCidentified

      We have identified a faulty switch in the San Jose area, and connectivity should be restored for some users in the region. We are working to restore full connectivity ASAP.

    4. 2022년 10월 11일 오후 5:52 UTCidentified

      Our Engineering team has restored partial connectivity. We are now working to restore full connectivity in the region

    5. 2022년 10월 11일 오후 6:11 UTCidentified

      The connectivity in the region is partly restored, and we are continuing our work on restoring full connectivity in the region.

    6. 2022년 10월 11일 오후 6:43 UTCidentified

      We are still working on restoring full connectivity for the Silicon Valley Data Center.

    7. 2022년 10월 11일 오후 7:13 UTCidentified

      We have identified the problematic component and are still working on restoring full connectivity for the Silicon Valley Data Center.

    8. 2022년 10월 11일 오후 8:14 UTCmonitoring

      We have applied a fix, and the connectivity to the Silicon Valley Data Center should now return. Our Engineering team is still monitoring the connection.

    9. 2022년 10월 11일 오후 9:24 UTCresolved

      This incident has been resolved. We continue to monitor the connection.

    London-2 Data Center Degraded Performance

    시작 2022년 9월 6일 오후 2:16 UTC · 2h 44m

    Issues경미한 인시던트
    1. 2022년 9월 6일 오후 2:16 UTCidentified

      We have identified errors with our London-2 data center originated by our 3rd party hosting provider that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

    2. 2022년 9월 6일 오후 5:01 UTCresolved

      This incident has been resolved.

    Some users may experience issues logging in to the platform

    시작 2022년 7월 13일 오후 4:00 UTC · 2h 47m

    Outage중대한 인시던트
    1. 2022년 7월 13일 오후 4:00 UTCinvestigating

      We are seeing elevated issues that may affect some users with logging in to the agent or connecting to networks. The team is investigating the issue

    2. 2022년 7월 13일 오후 4:05 UTCmonitoring

      We have implemented a fix and system is now operational. We keep monitoring the overall health and the implemented fix.

    3. 2022년 7월 13일 오후 6:47 UTCresolved

      This incident has been resolved.

    Some users may experience issues logging in or connecting to the platform

    시작 2022년 7월 10일 오전 8:25 UTC · 28m

    Outage중대한 인시던트
    1. 2022년 7월 10일 오전 8:28 UTCinvestigating

      We have identified an issue with an internal service that affects the ability for some users to sign-in or connect to networks. We are working to resolve the issue ASAP.

    2. 2022년 7월 10일 오전 8:32 UTCidentified

      We have identified the issue and implementing a fix. ETA: 10 minutes

    3. 2022년 7월 10일 오전 8:45 UTCmonitoring

      a fix has been implemented and we are monitoring the results

    4. 2022년 7월 10일 오전 8:53 UTCresolved

      This incident has been resolved.

    Users may experience issues logging in or connect to network

    시작 2022년 7월 7일 오후 6:59 UTC · 5h 21m

    Outage중대한 인시던트
    1. 2022년 7월 7일 오후 6:59 UTCinvestigating

      Some users have reported intermittent issues with signing in to the Perimeter81 platform. The team is working to identify the root cause and resolve the issue ASAP.

    2. 2022년 7월 7일 오후 7:37 UTCinvestigating

      The team is currently working to identify the root cause. The issue may affect customers attempting to create a new connection to networks.

    3. 2022년 7월 7일 오후 8:07 UTCinvestigating

      Our team continues to investigate this issue.

    4. 2022년 7월 7일 오후 8:40 UTCinvestigating

      We are continuing to investigate this issue.

    5. 2022년 7월 7일 오후 9:41 UTCinvestigating

      Investigation is ongoing

    6. 2022년 7월 7일 오후 10:25 UTCinvestigating

      Investigation is ongoing, no root cause at the moment We've added new logs in our backend in the relevant flows and isolating the failure sequence

    7. 2022년 7월 7일 오후 10:50 UTCmonitoring

      We have implemented a fix and the service should be back up. We are monitoring the situation and may apply additional fixes.

    8. 2022년 7월 7일 오후 11:00 UTCinvestigating

      1. Login issue has been resolved - signing into the platform is now operational 2. We are continuing to investigate connectivity issues that affects some networks to accept new user connections

    9. 2022년 7월 7일 오후 11:23 UTCinvestigating

      First issue is resolved, however certain login and connectivity symptoms still applies. We are investigating the current status

    10. 2022년 7월 8일 오전 12:00 UTCmonitoring

      We have implemented a fix and the service should be back up. We are monitoring the situation and may apply additional fixes

    11. 2022년 7월 8일 오전 12:20 UTCresolved

      This incident has been resolved. Login and connectivity should now be fully operational.

    Some Zero Trust Applications may fail to load

    시작 2022년 6월 30일 오전 9:40 UTC · 27m

    Outage중대한 인시던트
    1. 2022년 6월 30일 오전 9:57 UTCinvestigating

      We have identified intermittent issues where some Zero Trust Applications may fail to load. Our engineers are investigating the root cause and impact.

    2. 2022년 6월 30일 오전 10:08 UTCresolved

      This incident has been resolved.

    Some users may experience issues logging-in to the platform

    시작 2022년 6월 21일 오전 7:00 UTC · 20m

    Outage중대한 인시던트
    1. 2022년 6월 21일 오전 7:00 UTCidentified

      We have identified an issue with our 3rd party authentication service that affects the ability for some users to sign-in into the platform. We are working with the service provider to resolve the issue ASAP. Users already logged-in are not affected.

    2. 2022년 6월 21일 오전 7:07 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2022년 6월 21일 오전 7:20 UTCresolved

      This incident has been resolved