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    Perimeterx 장애 기록

    50 Perimeterx incidents · 2020년 4월 — official updates, affected components, duration and resolution details.

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    Partial degradation of detection engine

    시작 2025년 6월 12일 오후 6:51 UTC · 2h 44m

    Pending
    영향을 받은 구성 요소
    Realtime DashboardsRealtime DashboardsCloud DetectorCloud DetectorCloud Detector
    1. 2025년 6월 12일 오후 6:51 UTCinvestigating

      We are experiencing an issue with an upstream cloud provider impacting our detection engine. We are in the process of investigating and deploying mitigations

    2. 2025년 6월 12일 오후 7:13 UTCinvestigating

      Due to the issues encountered and as a precautionary measure, we have switched the system to bypass mode. We are continuing to monitor the situation and are working on further mitigations.

    3. 2025년 6월 12일 오후 8:54 UTCmonitoring

      In line with the recovery of the cloud provider, our systems are also beginning to recover. We are monitoring the results closely and, as a precautionary measure, will remain in bypass mode.

    4. 2025년 6월 12일 오후 9:35 UTCresolved

      The issue has been resolved, and all services have returned to full operational status.

    Possible degradation of the cloud detector

    시작 2025년 3월 12일 오후 4:00 UTC · 6h 38m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Cloud DetectorCloud Detector
    1. 2025년 3월 12일 오후 6:54 UTCinvestigating

      Possible partial degradation of the cloud detector potentially impacting console visibility and detection

    2. 2025년 3월 12일 오후 9:04 UTCmonitoring

      Due to an infrastructure issue the system experienced slowness which impacts console visibility. A fix has been implemented and we are monitoring results. No impact on detection.

    3. 2025년 3월 12일 오후 10:38 UTCresolved

      Resolved - The infrastructure issue has been resolved, and all systems are operating normally.

    Networking issues impacting mobile traffic detection

    시작 2024년 6월 11일 오후 3:17 UTC · 13m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Cloud Detector
    1. 2024년 6월 11일 오후 3:17 UTCinvestigating

      We are experiencing network issues that impacts mobile traffic detection

    2. 2024년 6월 11일 오후 3:23 UTCidentified

      The issue has been identified and a fix was implemented at 15:10 UTC

    3. 2024년 6월 11일 오후 3:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 6월 11일 오후 3:30 UTCresolved

      The incident has been resolved, System is fully recovered

    Possible issue impacting system performance

    시작 2024년 5월 16일 오후 11:41 UTC · 2h 29m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsRealtime DashboardsPortal LoginCloud DetectorCustomer Support Ticketing systemCloud DetectorInvestigation portalDocumentation WebsiteJS SensorData and Logs ExportPublic WebsiteAlerting ServiceJS SensorCloud DetectorCloud Detector
    1. 2024년 5월 16일 오후 11:41 UTCinvestigating

      We're aware of an issue that might be affecting our system and are working on a resolution

    2. 2024년 5월 16일 오후 11:44 UTCinvestigating

      We have identified the issue and we are actively working towards recovering the system.

    3. 2024년 5월 17일 오전 12:08 UTCidentified

      We have identified the issue and we are actively working towards recovering the system.

    4. 2024년 5월 17일 오전 12:35 UTCidentified

      Due to a cloud issue, we've experienced a small data loss between approximately 23:00 and 00:00 UTC. In addition we had a minor impact on detection in that window. Both issues are back to normal and we are continuously monitoring the cloud issue.

    5. 2024년 5월 17일 오전 1:28 UTCmonitoring

      Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

    6. 2024년 5월 17일 오전 2:09 UTCresolved

      This incident has been resolved.

    Retroactive - Impacted detection and console visibility

    시작 2024년 3월 6일 오전 9:51 UTC · 52m

    Issues경미한 인시던트
    1. 2024년 3월 6일 오전 9:51 UTCinvestigating

      We are currently investigating this issue.

    2. 2024년 3월 6일 오전 10:43 UTCresolved

      Due to a faulty backend configuration the system experienced partial data loss from 08:00 to 10:45 UTC along with temporary false negatives from 09:28 to 09:50 UTC Since the incident the system is back to normal and fully stable

    Networking Issues

    시작 2024년 2월 9일 오전 4:25 UTC · 1h 19m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsCloud DetectorCloud DetectorCloud Detector
    1. 2024년 2월 9일 오전 4:25 UTCinvestigating

      We are experiencing network issues in several regions, which are being investigated.

    2. 2024년 2월 9일 오전 4:44 UTCidentified

      We have identified and traced the network issue to our Cloud Vendor's load balancer. We are actively working towards recovering the system. In the meantime, customers should expect an elevated number of 5xx errors, which will cause the detection engine to operate in a fail-open mode

    3. 2024년 2월 9일 오전 4:55 UTCmonitoring

      We have implemented a fix to restore the system and are currently monitoring its performance. The system should be fully operational within a few minutes.

    4. 2024년 2월 9일 오전 5:44 UTCresolved

      The issues have been resolved, and the system is now fully operational

    Data Processing Delays - Reporting Tools Affected

    시작 2024년 1월 10일 오후 1:03 UTC · 57m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsRealtime DashboardsData and Logs Export
    1. 2024년 1월 10일 오후 1:03 UTCinvestigating

      Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools

    2. 2024년 1월 10일 오후 1:59 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024년 1월 10일 오후 2:00 UTCresolved

      This incident has been resolved.

    We're aware of a problem with admin console affecting a subset of customers

    시작 2023년 10월 5일 오후 3:40 UTC · 5h 10m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsRealtime DashboardsInvestigation portal
    1. 2023년 10월 5일 오후 3:40 UTCinvestigating

      We're aware of a problem with admin console affecting a subset of customers

    2. 2023년 10월 5일 오후 5:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 10월 5일 오후 8:51 UTCresolved

      This incident has been resolved.

    We're aware of a problem with admin console affecting a subset of customers

    시작 2023년 8월 16일 오후 1:10 UTC · 3h 7m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Realtime Dashboards
    1. 2023년 8월 16일 오후 1:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2023년 8월 16일 오후 4:17 UTCresolved

      This incident has been resolved.

    PerimeterX external support chat system Is down

    시작 2023년 6월 2일 오전 3:49 UTC · 15h 28m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Customer Support Ticketing system
    1. 2023년 6월 2일 오전 3:49 UTCinvestigating

      The PerimeterX external support chat system (Slack) is currently experiencing performance issues. [email protected] email ticketing system is unaffected, and may still be used for support communications.

    2. 2023년 6월 2일 오후 7:05 UTCmonitoring

      At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to [email protected]. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.

    3. 2023년 6월 2일 오후 7:18 UTCresolved

      At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to [email protected]. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.

    Portal Login Errors - SSO users might not be able to login to the Portal

    시작 2023년 5월 22일 오전 5:40 UTC · 1h 24m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Portal Login
    1. 2023년 5월 22일 오전 5:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2023년 5월 22일 오전 7:04 UTCresolved

      This incident has been resolved.

    Admin console isn't available

    시작 2023년 5월 17일 오전 11:03 UTC · 29m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsInvestigation portal
    1. 2023년 5월 17일 오전 11:03 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 5월 17일 오전 11:31 UTCresolved

      This incident has been resolved.

    Portal login errors; Portal is showing partial results

    시작 2023년 2월 27일 오후 12:48 UTC · 2h 13m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Portal Login
    1. 2023년 2월 27일 오후 12:48 UTCidentified

      There is an issue to login to the portal for customers using Okta OIDC SSO; Portal is showing partial results

    2. 2023년 2월 27일 오후 1:47 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2023년 2월 27일 오후 3:01 UTCresolved

      This incident has been resolved.

    Data lag in the bot-defender portal

    시작 2023년 1월 9일 오후 4:42 UTC · 4h 51m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsCloud Detector
    1. 2023년 1월 9일 오후 4:42 UTCidentified

      We are aware of an issue which started at 15:15 UTC that affected detection accuracy and resulted in an increase in false negatives. The issue was identified and we are actively working on remediating the situation.

    2. 2023년 1월 9일 오후 6:17 UTCidentified

      The issue that affected detection accuracy and resulted in an increase in false negatives was resolved. There is a data lag in bot-defender portal. The team is currently working to reduce the data lag currently affecting the delayed or missing data in our console dashboards.

    3. 2023년 1월 9일 오후 9:10 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2023년 1월 9일 오후 9:34 UTCresolved

      This incident has been resolved.

    Data lag in the bot-defender portal

    시작 2022년 8월 23일 오후 1:31 UTC · 1h 58m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Cloud Detector
    1. 2022년 8월 23일 오후 1:31 UTCinvestigating

      We are currently investigating this issue.

    2. 2022년 8월 23일 오후 3:30 UTCresolved

      This incident has been resolved.

    Backend configuration issue

    시작 2022년 8월 16일 오전 10:01 UTC · 0m

    Pending
    영향을 받은 구성 요소
    Realtime DashboardsCloud DetectorData and Logs ExportAlerting ServiceCloud Detector
    1. 2022년 8월 16일 오전 10:01 UTCresolved

      We are aware of a backend configuration issue started 08:07 UTC, that affected detection accuracy and resulted in an increase in false positive and false negative cases. The issue was identified and fully remediated on 09:35 UTC (partial remediation to allow exoneration already achieved on 08:30 UTC).

    Admin console isn't available

    시작 2022년 6월 21일 오후 1:57 UTC · 2h 33m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Realtime DashboardsPortal LoginInvestigation portal
    1. 2022년 6월 21일 오후 1:57 UTCinvestigating

      We are currently investigating this issue.

    2. 2022년 6월 21일 오후 3:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022년 6월 21일 오후 4:31 UTCresolved

      This incident has been resolved.

    Network outage

    시작 2022년 4월 13일 오후 1:33 UTC · 2h 14m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Cloud DetectorData and Logs ExportJS SensorCloud Detector
    1. 2022년 4월 13일 오후 1:33 UTCinvestigating

      We are currently investigating this issue.

    2. 2022년 4월 13일 오후 1:36 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2022년 4월 13일 오후 1:49 UTCinvestigating

      Network outage. Customers should expect elevated amounts of 5xx responses from our backend and 502 errors in JS sensor requests

    4. 2022년 4월 13일 오후 2:10 UTCidentified

      The issue has been identified and a fix is being implemented. The rate of 5xx is expected to start decreasing

    5. 2022년 4월 13일 오후 2:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 2022년 4월 13일 오후 2:42 UTCmonitoring

      We are continuing to monitor for any further issues.

    7. 2022년 4월 13일 오후 2:44 UTCmonitoring

      Customers should expect to receive 200 responses as usual on all systems.

    8. 2022년 4월 13일 오후 3:12 UTCmonitoring

      Cloud detection is fully operational. Data is missing for reporting causing inaccurate data to be presented in the console.

    9. 2022년 4월 13일 오후 3:38 UTCmonitoring

      All systems are fully operational

    10. 2022년 4월 13일 오후 3:47 UTCresolved

      This incident has been resolved.

    Disabling portal login access

    시작 2022년 3월 22일 오전 8:55 UTC · 4h 25m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Portal Login
    1. 2022년 3월 22일 오전 8:55 UTCidentified

      We have identified a security incident with one of our authentication vendors. As we analyze the impact, we have disabled the authentication with the portal. You can reach out to our support if needed in the meantime.

    2. 2022년 3월 22일 오전 8:55 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2022년 3월 22일 오전 10:43 UTCidentified

      Our analysis so far shows no compromise or risk to any of our users. We will issue any update on return to service plan within the hour.

    4. 2022년 3월 22일 오후 1:19 UTCresolved

      We have completed the review. No risk was found. Everything was restored.

    Retroactive - Elevated Challenge Solve Rates

    시작 2022년 3월 1일 오전 7:30 UTC · 0m

    Pending
    1. 2022년 3월 1일 오후 1:20 UTCresolved

      Earlier today (2022-03-01) our system experienced elevated challenge solve rates from 9:40 to 10:40 UTC The issue has been fully mitigated