Pexip 장애 기록

1. 2026년 8월 20일 AM 2:43 UTCinvestigating

   Pexip는 현재 서비스 (help.pexip.com) 및 Infinity (docs.pexip.com) 문서 페이지에 대한 간헐적 인 정전을 경험하고 있습니다. 페이지는 일부 사용자에 대한 로드 또는 응답으로 느립니다.

2. 2026년 8월 21일 AM 7:35 UTCidentified

   우리의 서비스 공급자는 이 문제점을 해결하기 위하여 계속됩니다. 서비스 도움말 페이지 (help.pexip.com)는 복구하고 이제 액세스 할 수 있습니다. Infinity Documentation 페이지(docs.pexip.com)는 사용할 수 없습니다.

3. 2026년 8월 21일 AM 9:39 UTCmonitoring

   문제는 해결되었습니다. 문서 페이지는 다시 접근 할 수 있습니다.

4. 2026년 8월 24일 PM 2:57 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 14일 PM 4:35 UTCinvestigating

   We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.

2. 2026년 8월 21일 AM 7:41 UTCidentified

   Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.

3. 2026년 8월 24일 PM 2:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

1. 2026년 6월 30일 PM 1:24 UTCinvestigating

   파트너 포털 및 Control Center에서 이메일이 전송되지 않는 문제가 있습니다.

2. 2026년 6월 30일 PM 9:10 UTCmonitoring

   문제가 식별되고 해결되었습니다.

3. 2026년 7월 1일 AM 6:54 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 10일 AM 11:23 UTCresolved

   Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected. The issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.

1. 2026년 5월 29일 AM 9:41 UTCinvestigating

   We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.

2. 2026년 5월 29일 AM 10:05 UTCinvestigating

   As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.

3. 2026년 5월 29일 AM 11:25 UTCidentified

   We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue.

4. 2026년 5월 29일 AM 11:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 5월 29일 PM 12:52 UTCresolved

   This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.

1. 2026년 5월 20일 AM 8:24 UTCinvestigating

   We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

2. 2026년 5월 20일 AM 8:38 UTCmonitoring

   We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.

3. 2026년 5월 20일 PM 1:27 UTCmonitoring

   Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.

4. 2026년 5월 20일 PM 1:29 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 5월 20일 PM 3:09 UTCmonitoring

   The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.

6. 2026년 5월 21일 AM 7:53 UTCresolved

   This incident has been resolved.

1. 2026년 4월 30일 PM 12:23 UTCidentified

   The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.

2. 2026년 5월 4일 AM 10:16 UTCidentified

   Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.

3. 2026년 5월 6일 AM 11:03 UTCidentified

   We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.

4. 2026년 6월 15일 AM 8:05 UTCresolved

   This incident has been resolved.

1. 2026년 4월 28일 PM 4:13 UTCinvestigating

   We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

2. 2026년 4월 30일 AM 9:05 UTCidentified

   The issue has been identified and a mitigation is being deployed within the service.

3. 2026년 4월 30일 PM 2:54 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 4월 30일 PM 4:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 5월 6일 AM 11:11 UTCresolved

   The issue is now resolved.

1. 2026년 4월 22일 AM 8:06 UTCinvestigating

   We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.

2. 2026년 4월 22일 AM 8:22 UTCidentified

   Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.

3. 2026년 4월 22일 AM 11:27 UTCmonitoring

   We have not observed any errors for the past few hours. We will continue to monitor the situation closely.

4. 2026년 4월 23일 AM 8:30 UTCresolved

   No further issues have been observed or reported. This incident has been resolved.

1. 2026년 4월 20일 AM 12:29 UTCinvestigating

   Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

2. 2026년 4월 20일 AM 8:09 UTCmonitoring

   Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.

3. 2026년 4월 20일 PM 12:38 UTCresolved

   This incident has been resolved.

1. 2026년 4월 17일 PM 12:32 UTCinvestigating

   The team is currently investigating the issue.

2. 2026년 4월 17일 PM 12:38 UTCmonitoring

   A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.

3. 2026년 4월 17일 PM 12:45 UTCresolved

   This incident is resolved.

1. 2026년 4월 14일 PM 3:18 UTCinvestigating

   We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

2. 2026년 4월 15일 AM 9:05 UTCmonitoring

   The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.

3. 2026년 4월 16일 AM 7:43 UTCresolved

   This incident has been resolved.

1. 2026년 4월 14일 PM 3:06 UTCinvestigating

   We are investigating an issue where some CVI calls in the US region are failing.

2. 2026년 4월 14일 PM 4:27 UTCmonitoring

   A fix has been applied and we are monitoring the results.

3. 2026년 4월 14일 PM 10:22 UTCresolved

   This incident has been resolved.

1. 2026년 4월 8일 AM 11:11 UTCidentified

   We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.

2. 2026년 4월 13일 AM 7:14 UTCidentified

   The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.

3. 2026년 4월 13일 AM 10:20 UTCmonitoring

   IOS app version 1.1.4 is now available and includes changes that address this issue.

4. 2026년 4월 14일 AM 6:56 UTCresolved

   This incident has been resolved.

1. 2026년 3월 30일 PM 12:47 UTCinvestigating

   We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

2. 2026년 3월 30일 PM 1:05 UTCmonitoring

   A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.

3. 2026년 3월 30일 PM 2:12 UTCresolved

   This incident has been resolved.

1. 2026년 3월 20일 AM 7:49 UTCinvestigating

   We have observed an issue where some Zoom Rooms might fail to bypass the Teams lobby. Out Team is looking into it.

2. 2026년 3월 20일 AM 8:23 UTCresolved

   We have found the issue and resolved it.

1. 2026년 3월 17일 PM 12:54 UTCresolved

   Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

1. 2026년 2월 28일 AM 9:00 UTCinvestigating

   We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

2. 2026년 2월 28일 AM 9:03 UTCinvestigating

   We have contacted Microsoft to investigate this issue together with them.

3. 2026년 2월 28일 PM 4:41 UTCmonitoring

   We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.

4. 2026년 3월 2일 AM 9:51 UTCresolved

   We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.

1. 2026년 1월 30일 AM 8:54 UTCinvestigating

   We are investigating an issue where packet loss statistics are not available on the Pexip Control Center Diagnostic page.

2. 2026년 1월 30일 AM 9:17 UTCidentified

   The issue has been identified, and we are working on deploying a fix.

3. 2026년 1월 30일 AM 10:27 UTCmonitoring

   The fix has been deployed. Packet loss statistics are now available for newly finished calls, and we are monitoring the results.

4. 2026년 1월 30일 PM 3:06 UTCresolved

   This incident has been resolved.

1. 2026년 1월 21일 AM 7:52 UTCresolved

   On 20 January 2026, between 09:55 and 20:25 UTC, HP/Poly endpoints registered to the Pexip Service may have experienced issues accessing the LDAP phonebook directory. The issue was identified as being related to a recent planned service update. The change was subsequently reverted, and normal functionality was restored.