Phonecheck 장애 기록

1. 2026년 9월 1일 PM 2:32 UTCinvestigating

   현재 Phonecheck에 문제가 있습니다

2. 2026년 9월 1일 PM 3:02 UTCidentified

   문제가 확인되었으며 해결되었습니다. Phonecheck는이 시간에 작동해야합니다.

3. 2026년 9월 1일 PM 3:10 UTCmonitoring

   우리는 그들이 안정되어 있는 지키는 모든 서비스를 감시하고 있습니다

4. 2026년 9월 1일 PM 6:05 UTCresolved

   모든 서비스는 마지막 3 시간 동안 안정적으로 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 17일 PM 9:18 UTCinvestigating

   우리는 현재 문제점을 조사하고, 우리가 해결책을 제공하는 대로 서 있습니다

2. 2026년 8월 17일 PM 9:40 UTCmonitoring

   Phonecheck 서비스는 다시 운영되어야 합니다. 그러나, 우리는 체계가 밀접하게 감시하는 것을 계속하고, 그것을 완전히 안정시키는 모든 서비스를 위한 몇몇 시간을 가지고 갈지도 모릅니다.

3. 2026년 8월 17일 PM 10:14 UTCresolved

   이 사건은 해결되었습니다, 우리는 이 문제점을 고려하고 다시 일어나서 이 사건을 막는 해결책을 제공할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 22일 PM 4:02 UTCidentified

   우리는 Verizon의 재무 검사가 현재 아래임을 확인했습니다. Verizon에서 ETA로 돌아가기를 기다리고 있습니다.

2. 2026년 7월 22일 PM 4:46 UTCmonitoring

   Verizon은 금융 검사가 온라인으로 돌아야한다는 것을 확인했습니다. 우리는 현재 작동을 보장하기 위해 모니터링하고 있습니다.

3. 2026년 7월 22일 PM 6:01 UTCresolved

   Verizon Finance ESN 서버가 다시 온라인입니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 21일 PM 8:45 UTCidentified

   CarrierLock 및 SimLock에 대한 API가 데스크톱의 간헐적인 문제를 경험하고 Single/Bulk IMEI 검수원에서 사용할 수 없습니다.

2. 2026년 7월 29일 PM 7:13 UTCresolved

   이 사건은 해결되었습니다; SIM 자물쇠 및 운반대 자물쇠 서버는 다시 일해야 합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 11일 PM 8:22 UTCidentified

   Our dev team is working on resolving the issue with the Remote App

2. 2026년 3월 11일 PM 8:49 UTCmonitoring

   This should be fixed. Please confirm and provide feedback.

3. 2026년 3월 11일 PM 8:59 UTCresolved

   This incident is being reported as resolved by all clients.

1. 2025년 11월 20일 PM 12:17 UTCidentified

   We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.

2. 2025년 11월 20일 PM 2:50 UTCidentified

   Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.

3. 2025년 11월 20일 PM 5:58 UTCidentified

   Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs.

4. 2025년 11월 24일 PM 2:29 UTCresolved

   This incident has been resolved.

1. 2025년 11월 11일 PM 9:53 UTCinvestigating

   We are currently investigating the issue

2. 2025년 11월 12일 AM 2:33 UTCresolved

   This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database.

1. 2025년 8월 15일 PM 7:53 UTCmonitoring

   We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.

2. 2025년 8월 15일 PM 7:54 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2025년 8월 18일 PM 5:25 UTCresolved

   Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation.

1. 2025년 8월 13일 PM 8:41 UTCinvestigating

   We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.

2. 2025년 8월 13일 PM 10:07 UTCidentified

   We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.

3. 2025년 8월 14일 PM 5:56 UTCresolved

   Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.

1. 2025년 7월 20일 PM 4:27 UTCinvestigating

   Our development team is working to resolve an issue affecting the cloud portal and mobile processing.

2. 2025년 7월 20일 PM 5:19 UTCresolved

   The issue should be resolved at this time

1. 2025년 7월 15일 PM 8:05 UTCinvestigating

   We are currently investigating the issue

2. 2025년 7월 15일 PM 8:52 UTCmonitoring

   The issue should be resolved. Please restart Phonecheck if needed.

3. 2025년 7월 15일 PM 9:05 UTCresolved

   Issue has been confirmed to be resolved

1. 2025년 5월 29일 PM 12:20 UTCinvestigating

   We are currently investigating an outage that is causing issues with device processing on Phonecheck.

2. 2025년 5월 29일 PM 12:55 UTCresolved

   This incident has been resolved.

1. 2025년 4월 15일 PM 7:02 UTCinvestigating

   Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.

2. 2025년 4월 15일 PM 9:26 UTCmonitoring

   Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.

3. 2025년 4월 15일 PM 9:43 UTCresolved

   The iOS app is fully operational

1. 2025년 4월 3일 PM 4:56 UTCinvestigating

   We are currently investigating an issue with performance degraded reported on Phonecheck

2. 2025년 4월 3일 PM 5:42 UTCmonitoring

   Phonecheck performance has improved and should be operational; some users may still experience random device delays.

3. 2025년 4월 3일 PM 6:05 UTCresolved

   Phonecheck performance issue has been resolved

1. 2025년 4월 3일 PM 3:13 UTCinvestigating

   We are currently investigating an issue with performance reported on Phonecheck

2. 2025년 4월 3일 PM 3:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 4월 3일 PM 3:34 UTCmonitoring

   Please restart Phonecheck; performance should be back to normal. We are currently monitoring the situation.

4. 2025년 4월 3일 PM 3:50 UTCresolved

   Phonecheck performance issue has been resolved

1. 2025년 2월 27일 AM 10:27 UTCinvestigating

   Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.

2. 2025년 2월 27일 PM 2:22 UTCinvestigating

   Important Notice: Apple Server Issues Affecting Device Processing: We're experiencing intermittent problems processing Apple devices due to ongoing Apple server issues. While Apple's status page indicates this issue has been resolved, we're continuing to see inconsistent connectivity affecting the ability to process some Apple devices. What you need to know: This is an Apple server-side issue, not a problem with our systems Android devices can be processed without any issues For Apple devices: Some devices will process normally For devices that won't open/process, please close the app, wait a few minutes, and try again You may need to retry several times for successful processing We're actively working with Apple to ensure complete resolution of this issue. We apologize for any inconvenience and appreciate your patience while Apple addresses these server problems. https://www.apple.com/support/systemstatus/

3. 2025년 2월 27일 PM 4:44 UTCinvestigating

   We've escalated this to Apple Senior Tech Support, who have reported the issue to Apple Engineering for investigation. Apple's status page has confirmed this outage, noting "some users are affected" and "users may be experiencing intermittent issues with this service." https://www.apple.com/support/systemstatus/ Impact: Apple device processing may fail or be delayed to open the app. Android devices remain unaffected. Workaround: If experiencing issues with Apple devices, please close the application, wait a few minutes, and try processing again. We're monitoring the situation closely and will update you as Apple resolves the server issue. Thank you for your patience.

4. 2025년 2월 28일 PM 1:32 UTCmonitoring

   Service Status Update: Apple Server Performance Issues We have an important update regarding the Apple server issue. Apple's status page has now changed this to a performance issue rather than an outage, indicating: "Performance: Yesterday, 10:00 AM - ongoing. Some users are affected. This service may be slow or unavailable." https://www.apple.com/support/systemstatus/ Our team confirms that Apple devices are processing, but server slowness is causing delays. This is an improvement from the previous complete outage situation. Impact: Apple device processing is working but may be slower than normal. You might experience longer wait times when processing Apple devices. Android devices continue to function normally. Recommendation: Please allow extra time for Apple device processing. If a device seems stuck, the previous workaround of closing the application, waiting a few minutes, and trying again may still help. We continue to monitor the situation and are in contact with Apple regarding the full resolution of these performance issues. We appreciate your patience.

5. 2025년 3월 3일 PM 2:51 UTCresolved

   We're pleased to inform you that the Apple server performance issues have been resolved. According to Apple's status page, the issue that affected some users from February 27th at 10:00 AM until March 1st at 3:00 PM has been addressed. https://www.apple.com/support/systemstatus/ Our support team has been monitoring the situation overnight and confirms that the iOS app is now performing well with normal processing speeds for all Apple devices. You should now be able to process all devices, both Apple and Android, without experiencing any delays or connectivity issues. Thank you for your patience and understanding during this service disruption. As always, if you encounter any issues with our service, please contact our support team.

1. 2025년 2월 26일 PM 10:52 UTCinvestigating

   Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.

2. 2025년 2월 27일 AM 2:03 UTCresolved

   Apple resolved their server issue - https://www.apple.com/support/systemstatus/

1. 2025년 1월 31일 PM 4:20 UTCinvestigating

   We are currently receiving reports of users unable to sign in or process devices.

2. 2025년 1월 31일 PM 4:27 UTCmonitoring

   We are receiving reports that Phonecheck is operational at this time

3. 2025년 1월 31일 PM 9:31 UTCresolved

   This incident has been resolved.

1. 2025년 1월 21일 PM 9:39 UTCmonitoring

   We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.

2. 2025년 1월 21일 PM 10:29 UTCresolved

   Degraded Performance has been resolved; Cloud should be operating at full speed.

1. 2024년 10월 24일 PM 9:39 UTCinvestigating

   We are currently investigating an outage that is causing issues with device processing on Phonecheck.

2. 2024년 10월 24일 PM 10:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 10월 24일 PM 10:03 UTCresolved

   This incident has been resolved.