Pin Payments 장애 기록

1. 2026년 7월 28일 AM 4:17 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 7월 28일 AM 4:43 UTCmonitoring

   Upstream 처리는 Pin에 재시작하고 가공했습니다 재시작했습니다. 우리는 여전히 상황을 모니터링하고 있습니다.

3. 2026년 7월 28일 AM 5:14 UTCresolved

   정상적인 가공은 재개되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 27일 AM 3:31 UTCresolved

   For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

1. 2025년 11월 26일 AM 1:45 UTCinvestigating

   We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

2. 2025년 11월 26일 AM 3:53 UTCresolved

   All systems are now back in operation.

1. 2025년 11월 18일 PM 2:18 UTCidentified

   Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

2. 2025년 11월 18일 PM 2:55 UTCmonitoring

   Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

3. 2025년 11월 18일 PM 3:35 UTCresolved

   All systems are now back in operation.

1. 2025년 4월 3일 AM 4:55 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

2. 2025년 4월 3일 AM 6:02 UTCmonitoring

   Our upstream provider has resolved the issue and we are monitoring transactions.

3. 2025년 4월 3일 AM 7:36 UTCresolved

   This incident has been resolved.

1. 2025년 4월 1일 AM 9:55 UTCmonitoring

   For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

2. 2025년 4월 1일 AM 10:03 UTCresolved

   This incident has been resolved.

1. 2025년 2월 26일 AM 8:53 UTCidentified

   Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

2. 2025년 2월 26일 AM 9:34 UTCmonitoring

   A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

3. 2025년 2월 26일 AM 9:53 UTCresolved

   The Payment Page is now confirmed as functioning normally. This incident is resolved.

1. 2024년 8월 13일 AM 8:21 UTCidentified

   We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

2. 2024년 8월 13일 AM 8:42 UTCmonitoring

   The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

3. 2024년 8월 13일 AM 8:58 UTCresolved

   Charge flow appears to have reverted to normal.

1. 2024년 5월 7일 AM 10:19 UTCresolved

   For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

1. 2024년 3월 7일 AM 11:43 UTCresolved

   For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

1. 2022년 12월 28일 PM 5:33 UTCinvestigating

   We are currently experiencing degraded performance across our systems. We are working to identify the issue.

2. 2022년 12월 28일 PM 6:06 UTCmonitoring

   We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

3. 2022년 12월 28일 PM 7:01 UTCresolved

   This incident has been resolved.

1. 2022년 7월 30일 AM 12:18 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 2022년 7월 30일 AM 12:35 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 2022년 7월 30일 AM 12:46 UTCresolved

   This incident has been resolved.

1. 2022년 6월 21일 AM 7:04 UTCinvestigating

   We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

2. 2022년 6월 21일 AM 7:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 2022년 6월 21일 AM 7:06 UTCidentified

   The issue has been identified and we are waiting on our vendor to fix the issue.

4. 2022년 6월 21일 AM 7:33 UTCmonitoring

   Our vendor has implemented a fix and we are monitoring the results.

5. 2022년 6월 21일 PM 11:15 UTCresolved

   This incident has been resolved.

1. 2022년 4월 19일 AM 2:00 UTCidentified

   We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

2. 2022년 4월 19일 AM 4:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2022년 4월 19일 AM 8:27 UTCresolved

   This incident has been resolved.

1. 2021년 6월 1일 AM 1:45 UTCinvestigating

   Our New Zealand processor is currently experiencing some issues causing transactions to fail.

2. 2021년 6월 1일 AM 1:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2021년 6월 1일 AM 2:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2021년 6월 1일 AM 5:56 UTCresolved

   This incident has been resolved.

1. 2021년 5월 26일 AM 10:38 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 2021년 5월 26일 AM 10:50 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 2021년 5월 26일 PM 1:24 UTCresolved

   This incident has been resolved.

1. 2020년 10월 10일 AM 5:58 UTCidentified

   We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

2. 2020년 10월 10일 PM 12:00 UTCmonitoring

   The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

3. 2020년 10월 10일 PM 10:45 UTCmonitoring

   The issue has been resolved.

4. 2020년 10월 10일 PM 10:46 UTCresolved

   This incident has been resolved.

1. 2020년 5월 30일 AM 11:15 UTCinvestigating

   We've detected a large number of charge failures occurring upstream. We are investigating the issue.

2. 2020년 5월 30일 AM 11:57 UTCidentified

   We have identified the cause of the issue and are implementing a solution.

3. 2020년 5월 30일 PM 12:35 UTCmonitoring

   We have deployed a fix and the majority of charges are now succeeding.

4. 2020년 5월 30일 PM 12:56 UTCresolved

   This incident has been resolved.

1. 2020년 5월 25일 PM 3:15 UTCinvestigating

   There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

2. 2020년 5월 25일 PM 5:14 UTCmonitoring

   We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

3. 2020년 5월 26일 AM 1:20 UTCresolved

   The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

1. 2020년 5월 15일 PM 11:12 UTCidentified

   We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

2. 2020년 5월 16일 AM 12:15 UTCresolved

   Our upstream provider has fixed the issue. We are continuing to monitor the situation.