Platform9 장애 기록

1. 2026년 7월 24일 오후 12:50 UTCinvestigating

   이 사건은 확인되고 CRUD 가동에 영향을 미칠지도 모릅니다

2. 2026년 7월 24일 오후 12:51 UTCidentified

   이 사건은 확인되고 CRUD 가동에 영향을 미칠지도 모릅니다

3. 2026년 7월 24일 오후 1:06 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 23일 오전 5:56 UTCidentified

   An issue has been identified affecting all the PMK Control Planes, and some PMK customers are experiencing service degradation. Our team has identified the issue and is working to implement the fix.

2. 2026년 4월 23일 오후 12:14 UTCresolved

   This incident has been resolved.

1. 2025년 9월 29일 오전 8:31 UTCidentified

   We are experiencing a major incident for PCD Kubernetes products. Our Engineering team is working on restoring. PCD Virtualization products remain unaffected.

2. 2025년 9월 29일 오전 8:32 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 9월 30일 오전 5:14 UTCresolved

   This incident has been resolved.

1. 2024년 6월 11일 오전 7:50 UTCinvestigating

   Management Plane is unreachable, our team is actively working on identifying and fixing the issue.

2. 2024년 6월 11일 오전 7:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 6월 11일 오전 7:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 6월 11일 오전 8:02 UTCresolved

   This incident has been resolved.

1. 2024년 4월 13일 오후 3:41 UTCinvestigating

   We're currently investigating an issue related to intermittent management plane instability which may manifest as being unable to login via the UI, API failures, and/or nodes being disconnected.

2. 2024년 4월 13일 오후 6:06 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the environments

3. 2024년 4월 18일 오후 2:33 UTCresolved

   This incident has been resolved.

1. 2024년 3월 22일 오후 6:30 UTCmonitoring

   Container image pulls may fail for images hosted by Red Hat Quay image registry due to an ongoing incident. For more information, see: https://status.redhat.com/incidents/qh68rjfg6xs6 Nodes where the images are already cached should continue to function for newly-created containers.

2. 2024년 3월 22일 오후 6:45 UTCresolved

   Red Hat has marked the incident as resolved.

1. 2023년 9월 5일 오후 5:31 UTCinvestigating

   We are currently investigating an issue impacting multiple customers' ability to access their management plane instances. Attempts will sometimes result in 502 errors. We will continue to update this post as more details become available.

2. 2023년 9월 5일 오후 5:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 9월 5일 오후 8:48 UTCidentified

   We've identified a related bottleneck where we're observing network congestion on the backend and we've formulated a plan to attempt to mitigate it. The management plane may still be unstable at this time until we've taken these full mitigation steps.

4. 2023년 9월 6일 오전 6:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2023년 9월 6일 오전 11:59 UTCresolved

   This incident has been resolved.

1. 2023년 7월 27일 오후 7:57 UTCinvestigating

   We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.

2. 2023년 7월 27일 오후 8:22 UTCidentified

   We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore.

3. 2023년 7월 27일 오후 8:24 UTCmonitoring

   Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments.

4. 2023년 7월 27일 오후 9:04 UTCresolved

   The incident may be considered resolved. No further interruptions have been observed nor reported.

1. 2022년 3월 14일 오전 12:53 UTCinvestigating

   We are currently investigating the issue

2. 2022년 3월 14일 오전 2:23 UTCmonitoring

   A fix has been implemented and environments should start recovering soon

3. 2022년 3월 14일 오전 4:26 UTCresolved

   This incident has been resolved.

1. 2022년 2월 16일 오전 2:46 UTCinvestigating

   We are investigating issues with our infrastructure provider.

2. 2022년 2월 16일 오후 3:01 UTCresolved

   This incident has been resolved.

1. 2021년 12월 15일 오후 4:17 UTCresolved

   There were intermittent issues reaching management planes between 2021-12-15 15:22 - 2021-12-15 16:02 UTC. This resulted from an Internet connectivity outage at our hosting provider (Amazon Web Services). Connectivity has now been restored.

1. 2021년 5월 10일 오전 5:34 UTCinvestigating

   Certain customers cannot reach their management plane deployments. We are currently investigating the issue.

2. 2021년 5월 10일 오전 6:00 UTCidentified

   The issue has been identifed to be a network issue with our Data Center service provider. They are working to resolve it.

3. 2021년 5월 10일 오전 7:50 UTCresolved

   The network issue has been resolved.

1. 2020년 10월 13일 오전 9:35 UTCidentified

   Certain customers cannot reach their management plane deployments. It has been identifed to be a network issue with our Data Center service provider. They are working to resolve it

2. 2020년 10월 13일 오전 10:01 UTCmonitoring

   Our vendor has identified and implemented a fix. Affected customers are now able to access their management plane.

3. 2020년 10월 13일 오후 1:43 UTCmonitoring

   The situation is still being monitored. So far, no issues have been reported.

4. 2020년 10월 13일 오후 3:55 UTCresolved

   No issues reported after monitoring the fix for 5 hours. With customers able to access their management plane, the issue stands resolved.

1. 2020년 9월 13일 오전 1:24 UTCinvestigating

   We have detected that the majority of our customers cannot reach their management plane deployments. We are investigating the issue.

2. 2020년 9월 13일 오전 2:19 UTCinvestigating

   Connectivity has been restored

3. 2020년 9월 13일 오전 2:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2020년 9월 13일 오전 5:52 UTCresolved

   All Customer Management Planes are Available.

1. 2020년 8월 20일 오전 2:48 UTCidentified

   Management plane is unreachable for some customers. We have identified the issue and are implementing fix.

2. 2020년 8월 20일 오전 2:48 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2020년 8월 20일 오전 3:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2020년 8월 20일 오전 4:16 UTCresolved

   This incident has been resolved.

1. 2020년 8월 20일 오전 1:00 UTCinvestigating

   We are currently investigating the issue

2. 2020년 8월 20일 오전 1:26 UTCmonitoring

   Customer Management Planes should be available again. We will continue to monitor the situation

3. 2020년 8월 20일 오전 2:49 UTCresolved

   This incident has been resolved.

1. 2020년 2월 26일 오후 7:30 UTCinvestigating

   We are seeing increased error rates for certain customers and are currently investigating to identify the root cause.

2. 2020년 2월 26일 오후 7:57 UTCinvestigating

   We are continuing to investigate this issue.

3. 2020년 2월 26일 오후 8:20 UTCmonitoring

   An issue was resolved by network provider. We are monitoring for issues

4. 2020년 2월 26일 오후 8:23 UTCmonitoring

   A fiber optic issue was identified at our upstream datacenter provider and has been fixed. We are continuing to monitor the situation.

5. 2020년 2월 26일 오후 8:49 UTCresolved

   This incident has been resolved.

1. 2020년 2월 11일 오전 1:03 UTCidentified

   We have identified a hardware failure that is impacting a small number of customers management planes. We are replacing the hardware and restoring access shortly.

2. 2020년 2월 11일 오전 1:10 UTCresolved

   Connectivity to management planes has been restored

1. 2019년 12월 12일 오전 1:03 UTCinvestigating

   We are currently investigating this issue.

2. 2019년 12월 12일 오전 1:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2019년 12월 12일 오전 3:37 UTCidentified

   The storage outage is resolved and customer management planes will be recovering shortly

4. 2019년 12월 12일 오전 4:50 UTCmonitoring

   The issue should be resolved and we are monitoring the health of the environment

5. 2019년 12월 12일 오전 5:32 UTCresolved

   This incident has been resolved.

1. 2019년 11월 11일 오전 3:30 UTCinvestigating

   We are currently investigating this issue.

2. 2019년 11월 11일 오전 4:47 UTCmonitoring

   We have identified the root cause and addressed the issue. We are monitoring the situation. We apologize for the inconvenience

3. 2019년 11월 11일 오전 4:47 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2019년 11월 11일 오전 6:36 UTCresolved

   This incident has been resolved.