Pleo 장애 기록

1. 2026년 7월 15일 AM 8:15 UTCinvestigating

   고객은 충격 기간 동안 간헐적인 거래 실패를 경험할 수 있습니다. Mastercard 팀은 적극적으로 이 문제를 투자하고 가능한 한 빨리 업데이트를 제공 할 것입니다.

2. 2026년 7월 15일 AM 9:07 UTCinvestigating

   SCA의 트래픽이 복구 된 것으로 나타났습니다. Mastercard는 아직 해결되지 않은 사건을 확인하지 않았으므로 여전히 간헐적인 거래 실패를 경험할 수 있습니다. 우리는 사건을 밀접하게 감시하고 있습니다.

3. 2026년 7월 15일 AM 9:33 UTCmonitoring

   SCA의 트래픽이 11시 CEST로 회복되었습니다. 우리는 사건이 해결 된 것을 보장하기 위해 계속됩니다.

4. 2026년 7월 15일 AM 10:45 UTCresolved

   SCA 트래픽은 11:00 CEST와 거래가 더 이상 영향을 미쳤습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 7일 AM 8:38 UTCinvestigating

   We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including:  - Viewing cards  - Creating new cards  - Onboarding new users  Our team is actively investigating the root cause. We will provide an update as soon as we have more information.

2. 2026년 5월 7일 AM 9:17 UTCinvestigating

   **Investigating: SMS Delivery Issues** We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.

3. 2026년 5월 8일 AM 8:06 UTCidentified

   We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method")) to change their authentication method to an authenticator app.

4. 2026년 5월 11일 AM 11:25 UTCidentified

   We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method"))

5. 2026년 5월 12일 AM 11:28 UTCidentified

   SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. [Learn how](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "Learn how") (link to article)

6. 2026년 5월 14일 AM 6:48 UTCresolved

   Issues have been resolved

1. 2026년 4월 20일 PM 1:33 UTCinvestigating

   We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.

2. 2026년 4월 20일 PM 1:36 UTCinvestigating

   We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Customers should still be able to access the mobile app.

3. 2026년 4월 20일 PM 1:47 UTCresolved

   The issue has been solved, access to the Pleo web app has been restored.

1. 2026년 3월 27일 AM 9:04 UTCinvestigating

   We are seeing degraded performance related to card management and are investigating the issue.

2. 2026년 3월 27일 AM 9:38 UTCinvestigating

   We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information.

3. 2026년 3월 27일 AM 10:00 UTCmonitoring

   We’ve stabilised our core systems, and we’re continuing to monitor closely.

4. 2026년 3월 27일 AM 11:44 UTCresolved

   The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely.

1. 2026년 3월 6일 AM 8:01 UTCidentified

   An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix.

2. 2026년 3월 6일 AM 9:43 UTCresolved

   We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused.

1. 2026년 2월 24일 AM 10:07 UTCinvestigating

   We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it.

2. 2026년 2월 24일 PM 12:03 UTCresolved

   A fix (v26.9.0) has been released to the Google Play store. We will continue to monitor rollout to ensure affected users are no longer experiencing these issues. We are grateful for your patience during this time and apologise for any inconvenience this may have caused.

1. 2026년 2월 12일 AM 9:32 UTCinvestigating

   We're currently investigating degraded performance in the mobile and web apps.

2. 2026년 2월 12일 AM 10:51 UTCinvestigating

   Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.

3. 2026년 2월 12일 AM 11:18 UTCmonitoring

   We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation.

4. 2026년 2월 12일 AM 11:30 UTCmonitoring

   We continue to monitor.

5. 2026년 2월 12일 PM 2:31 UTCresolved

   We've confirmed that the service degradation is now resolved

1. 2026년 2월 5일 PM 3:10 UTCinvestigating

   We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.

2. 2026년 2월 6일 AM 8:05 UTCmonitoring

   We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.

3. 2026년 2월 12일 AM 9:39 UTCresolved

   We have solved this issue for our customers, please get in contact if you continue to see an issue.

1. 2026년 2월 5일 PM 12:26 UTCinvestigating

   We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.

2. 2026년 2월 5일 PM 12:45 UTCmonitoring

   We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.

3. 2026년 2월 5일 PM 1:05 UTCresolved

   We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.

1. 2026년 1월 30일 AM 10:42 UTCidentified

   Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix.

2. 2026년 1월 30일 AM 11:21 UTCmonitoring

   We believe the issue is resolved, but are continuing to monitor the situation.

3. 2026년 1월 30일 PM 12:38 UTCresolved

   The issue has been resolved

1. 2026년 1월 28일 PM 3:15 UTCinvestigating

   We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected

2. 2026년 1월 29일 AM 7:20 UTCresolved

   Reimbursements and Expense Creation are back online

1. 2026년 1월 27일 AM 7:43 UTCidentified

   We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them

2. 2026년 1월 27일 AM 7:58 UTCidentified

   We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them.

3. 2026년 1월 27일 AM 8:07 UTCidentified

   We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk.

4. 2026년 1월 27일 AM 9:23 UTCmonitoring

   We resolved an issue that impacted login and using cards that should now be functional again

5. 2026년 1월 27일 AM 10:11 UTCresolved

   After monitoring we are seeing authentication flows working as normal again, closing this incident.

1. 2026년 1월 25일 AM 4:29 UTCinvestigating

   We're experiencing slower than normal performance on both our web and mobile applications following scheduled database maintenance. Users may notice delays when loading pages, accessing expense details, or using various app features. Our engineering team is actively working to restore normal performance

2. 2026년 1월 25일 AM 5:04 UTCmonitoring

   We have identified and fixed the issue. The application is back to normal now

3. 2026년 1월 25일 AM 11:38 UTCresolved

   Application is back to normal.

1. 2026년 1월 15일 PM 2:36 UTCidentified

   We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain `[pleo.io](http://pleo.io/)` in this (or similar) privacy plugin.

2. 2026년 1월 15일 PM 2:46 UTCmonitoring

   We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.

3. 2026년 1월 27일 AM 9:26 UTCresolved

   We're working on a long-term solution in the background

1. 2025년 12월 18일 PM 1:03 UTCidentified

   Identified that the executor service was not listening to the Kafka Topic

2. 2025년 12월 18일 PM 1:11 UTCresolved

   This was intended for an internal audience - apologies.

1. 2025년 12월 16일 PM 4:02 UTCinvestigating

   Payment verification (3DS) is temporarily unavailable, which may cause some card payments to fail. We’re investigating.

2. 2025년 12월 16일 PM 5:39 UTCresolved

   Payment verification (3DS) is now fully available.

1. 2025년 12월 5일 AM 9:23 UTCinvestigating

   An upstream provider is having issues this morning and you may not be able to reach us on chat. A fix is in progress and you should be able to chat to us shortly.

2. 2025년 12월 5일 AM 9:32 UTCmonitoring

   An upstream provider is having issues this morning and you may not be able to reach us by chat or phone. A fix is in progress and you should be able to reach us shortly.

3. 2025년 12월 5일 AM 9:41 UTCresolved

   Upstream issues have been fixed and chat and calls should work as normal.

1. 2025년 12월 2일 AM 11:24 UTCinvestigating

   We have identified sporadic error spikes cross the platform related to user management. This has a cascading effect for various areas and could cause problems to validate incoming card-transactions.

2. 2025년 12월 2일 PM 1:17 UTCidentified

   We have identified the source of the problem and working on fixes to mitigate.

3. 2025년 12월 2일 PM 2:18 UTCresolved

   We have deployed the mitigations identified.

1. 2025년 12월 1일 AM 10:39 UTCinvestigating

   We’re investigating an issue causing slower performance in the Pleo web and mobile apps. If you’re affected, please try again in 15 minutes. We’ll post updates on [status.pleo.io](http://status.pleo.io "status.pleo.io").

2. 2025년 12월 1일 AM 10:58 UTCmonitoring

   We have identified the issue and have rolled out a fix

3. 2025년 12월 1일 AM 11:23 UTCresolved

   We fixed a backend service issue that caused some users to have trouble logging in, or experience degraded performance.

4. 2025년 12월 1일 PM 1:09 UTCmonitoring

   We’re recovering from an app performance issue and you may see intermittent performance degradation. If something fails or appears slow, please retry. We’re monitoring closely and will post updates here.

5. 2025년 12월 1일 PM 1:35 UTCmonitoring

   We have no on-going reports of problems

6. 2025년 12월 1일 PM 1:39 UTCresolved

   We have no on-going reports of problems and our internal monitoring is all green

1. 2025년 11월 27일 AM 11:42 UTCmonitoring

   Some customers on mobile are having trouble creating out‑of‑pocket expenses. We’ve released a fix. Please restart the Pleo app or update to the latest version from your app store.

2. 2025년 12월 1일 AM 11:00 UTCresolved

   We believe our customers no longer see this issue and have successfully adopted the new app version