Plivo 장애 기록

1. 2026년 8월 25일 AM 7:25 UTCidentified

   가치있는 고객, 우리는 현재 음성 통화의 하위 세트가 링, 걸프 및 통화 통계 웹 후크 이벤트를 포함하여 상태 콜백을 트리거하지 않는 간헐적인 문제를 관찰하고 있습니다. 호출 처리 자체는 비공개이며, 통화는 연결 및 정상적으로 완료됩니다. 우리는 우리의 미디어 서버의 하위 설정에 degraded 이벤트 처리 구성 요소로 원인을 확인하고 치료에 적극적으로 작동. 충격은 intermittent이고, 대부분의 전화는 webhooks를 일반적으로 받는 것을 계속합니다.

2. 2026년 8월 25일 AM 7:41 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 8월 25일 PM 2:16 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 31일 PM 5:01 UTCinvestigating

   가치있는 고객, 우리는 인도 지역에서 아웃바운드 통화 실패를 관찰하고 있습니다. 우리의 팀은 문제점을 조사하고 있습니다.

2. 2026년 7월 31일 PM 5:45 UTCidentified

   우리는 우리의 클라우드 서비스 공급자와 문제점을 확인했습니다. 우리의 팀은 문제점을 해결하기 위하여 밀접하게 작동하고, 우리는 더 많은 정보가 유효할 때 또 다른 갱신을 제공할 것입니다.

3. 2026년 7월 31일 PM 6:36 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 8월 1일 AM 3:37 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 20일 AM 6:05 UTCinvestigating

   가치있는 고객, 우리는 현재 인도에 인바운드 및 아웃바운드 통화에 영향을 미치는 간헐적인 통화 실패를 관찰하고 있습니다. 우리의 팀은 가능한 한 빨리 뿌리 원인과 복원 서비스를 확인하기 위해 우리의 캐리어 파트너와 적극적으로 노력하고 있습니다. 우리는 다음 30 분 안에 우리의 다음 업데이트를 제공 할 것입니다.

2. 2026년 7월 20일 AM 6:15 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 20일 AM 9:15 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 11일 AM 7:47 UTCinvestigating

   가치있는 고객, 우리는 수신자 부담 번호 (미국 및 캐나다)에서 보내 아웃바운드 MMS 메시지에 대한 실패를 일으키는 문제를 식별했습니다. 실패는 업스트림 캐리어 파트너와의 연결 문제로 인해 영향을받는 메시지가 전달되지 않습니다. SMS 트래픽 및 MMS는 다른 노선을 통해 전송되지 않습니다. 우리의 팀은 서비스를 복원하기 위해 캐리어 파트너와 적극적으로 협력하고있다. 우리는 곧 더 업데이트를 공유 할 것입니다. 이 사건에 대한 질문이나 우려가 있으시면 Plivo Support에 문의하십시오. 지원 포털: https://support.plivo.com/hc/en-us

2. 2026년 7월 11일 AM 9:32 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 11일 AM 9:57 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 2일 PM 1:40 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. 2026년 7월 2일 PM 1:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 2일 PM 4:29 UTCresolved

   This incident has been resolved.

1. 2026년 6월 30일 AM 8:00 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. 2026년 6월 30일 AM 9:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 30일 AM 9:45 UTCresolved

   This incident has been resolved.

1. 2026년 6월 19일 PM 1:01 UTCinvestigating

   Dear Valued Customer, We are experiencing call failures in the India and US region.

2. 2026년 6월 19일 PM 1:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 19일 PM 1:57 UTCresolved

   This incident has been resolved.

1. 2026년 6월 15일 AM 7:26 UTCresolved

   Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 2026년 6월 12일 PM 4:30 UTCmonitoring

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

2. 2026년 6월 12일 PM 5:21 UTCresolved

   This incident has been resolved.

1. 2026년 6월 12일 AM 5:21 UTCinvestigating

   Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

2. 2026년 6월 12일 AM 9:13 UTCresolved

   This incident has been resolved.

1. 2026년 6월 8일 AM 5:37 UTCresolved

   Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

1. 2026년 5월 12일 AM 11:26 UTCresolved

   Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 2026년 4월 8일 PM 4:36 UTCresolved

   Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

1. 2026년 3월 28일 PM 1:23 UTCinvestigating

   Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

2. 2026년 3월 28일 PM 2:13 UTCidentified

   Issue has been identified. Fix is being implemented.

3. 2026년 3월 28일 PM 2:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 2026년 3월 28일 PM 2:52 UTCresolved

   This incident has been resolved

1. 2026년 2월 9일 PM 2:59 UTCinvestigating

   Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

2. 2026년 2월 9일 PM 3:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 9일 PM 3:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 9일 PM 3:59 UTCresolved

   This incident has been resolved.

1. 2026년 2월 9일 PM 12:25 UTCinvestigating

   Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

2. 2026년 2월 9일 PM 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 9일 PM 12:52 UTCresolved

   This incident has been resolved.

1. 2026년 2월 8일 PM 1:41 UTCinvestigating

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

2. 2026년 2월 8일 PM 2:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 8일 PM 5:11 UTCresolved

   This incident has been resolved.

1. 2026년 2월 5일 AM 8:39 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

2. 2026년 2월 5일 AM 9:31 UTCmonitoring

   The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

3. 2026년 2월 5일 AM 9:46 UTCidentified

   We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

4. 2026년 2월 5일 PM 1:01 UTCresolved

   This incident has been resolved.

1. 2026년 2월 1일 PM 1:53 UTCinvestigating

   One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

2. 2026년 2월 1일 PM 1:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 1일 PM 2:19 UTCresolved

   The carrier has resolved the issue.

1. 2026년 2월 1일 AM 11:04 UTCinvestigating

   We are currently investigating call degradation for the Voice API and Zentrunk services.

2. 2026년 2월 1일 AM 11:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 1일 AM 11:31 UTCresolved

   We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.