Podio 장애 기록

1. 2026년 8월 17일 PM 7:50 UTCinvestigating

   Podio 워크플로우 자동화를 통해 구성된 워크플로우 성능에 영향을 미치는 문제의 고객 보고서를 조사하고 있습니다. 사용자는 워크플로우의 지연 및/또는 오류율을 볼 수 있습니다. 우리는 가능한 한 빨리 더 많은 세부 사항을 업데이트 할 것입니다.

2. 2026년 8월 17일 PM 9:26 UTCidentified

   문제는 확인되고 우리는 해결책에 적극적으로 일하고 있습니다. 우리는 정상적인 짧게 일하는 경험을 기대합니다.

3. 2026년 8월 17일 PM 9:30 UTCmonitoring

   우리는 팀의 노력에 따라 PWA의 더 나은 성능을보고 적극적으로 모니터링합니다.

4. 2026년 8월 17일 PM 9:45 UTCresolved

   Podio 워크플로우 자동화를 통해 고객 경험에 대한 안정성을 복원하기 위한 단계가 완료되었습니다. 더 이상 영향이 관찰되지 않았고 우리는이 문제를 해결하기 위해 고려하고 있습니다. 문제가 발생하면 Help Center (https://support.sharefile.com/s/)에서 지원을 통해 알려주십시오

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 8일 PM 2:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 2026년 6월 8일 PM 3:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2026년 6월 8일 PM 4:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 8일 PM 5:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 2026년 3월 15일 AM 6:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 2026년 3월 15일 AM 6:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 2026년 3월 15일 AM 6:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 2026년 3월 15일 AM 7:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2026년 2월 13일 PM 6:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 2026년 2월 13일 PM 6:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2026년 2월 13일 PM 7:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 2026년 2월 13일 PM 10:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 2025년 11월 11일 PM 7:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 2025년 11월 11일 PM 8:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025년 11월 11일 PM 8:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 2025년 11월 11일 PM 8:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 2025년 10월 23일 PM 9:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 2025년 10월 23일 PM 10:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025년 10월 24일 AM 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 2025년 10월 24일 AM 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025년 10월 22일 PM 2:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 2025년 10월 22일 PM 5:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 2025년 10월 22일 PM 6:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025년 10월 7일 PM 4:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 2025년 10월 7일 PM 5:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025년 10월 7일 PM 5:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 10월 7일 PM 5:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 2025년 9월 1일 AM 7:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 2025년 9월 1일 AM 7:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 9월 1일 AM 7:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 2025년 8월 21일 AM 8:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 2025년 8월 21일 AM 8:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025년 8월 21일 AM 8:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 2025년 8월 21일 AM 9:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 2025년 7월 21일 PM 3:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 2025년 7월 21일 PM 6:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 2025년 7월 22일 AM 4:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 2025년 7월 22일 AM 9:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 2025년 7월 22일 PM 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 2025년 7월 22일 PM 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 2025년 7월 23일 AM 5:55 UTCresolved

   This incident has been resolved.

1. 2025년 7월 16일 PM 7:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 2025년 7월 17일 PM 2:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 2025년 7월 18일 AM 6:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 2025년 7월 21일 PM 1:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025년 7월 11일 PM 4:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 2025년 7월 15일 AM 7:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 16일 PM 7:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 7월 18일 PM 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025년 7월 10일 PM 7:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 2025년 7월 10일 PM 7:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 2025년 7월 10일 PM 11:07 UTCresolved

   This incident has been resolved.

1. 2025년 7월 2일 PM 5:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2025년 7월 2일 PM 10:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 2025년 7월 3일 PM 3:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 2025년 7월 3일 PM 3:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 2025년 7월 7일 AM 6:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 2025년 7월 7일 PM 1:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 2025년 8월 6일 PM 3:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 2025년 6월 19일 PM 6:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 2025년 6월 19일 PM 6:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 6월 19일 PM 7:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 2025년 6월 16일 PM 5:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 2025년 6월 16일 PM 6:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 16일 PM 7:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2025년 6월 16일 PM 7:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 2025년 6월 16일 PM 8:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2025년 6월 2일 PM 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2025년 6월 2일 PM 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 2일 PM 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2025년 6월 2일 PM 2:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 6월 2일 PM 4:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.

1. 2025년 5월 9일 PM 3:47 UTCinvestigating

   We are seeing delays in certain background operations like excel export, excel import, bulk calculations and cloning of apps. Our team is currently investigating the issue and we will update this page as soon as we know more.

2. 2025년 5월 9일 PM 3:52 UTCidentified

   We have identified the issue and are in the process of mitigating the cause for these delays.

3. 2025년 5월 9일 PM 4:51 UTCidentified

   We have applied a fix but it is taking a little longer to show effect. We continue monitoring the system and investigating more mitigation steps.

4. 2025년 5월 9일 PM 7:56 UTCidentified

   We have performed a couple more optimizations. The background and bulk operations are picking up speed again. We believe the delay should soon be over.

5. 2025년 5월 9일 PM 8:31 UTCmonitoring

   Our fix has started working and delays are reducing. We will continue monitoring the system to ensure the delays are completely resolved.

6. 2025년 5월 9일 PM 10:41 UTCmonitoring

   Delays have reduced significantly. However, we will continue monitoring the system for a couple more hours to ensure all operations are back to normal.

7. 2025년 5월 10일 AM 7:46 UTCresolved

   This incident has been resolved.

1. 2025년 3월 14일 PM 5:39 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 3월 14일 PM 5:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 3월 14일 PM 5:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 3월 14일 PM 5:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 3월 14일 PM 6:08 UTCresolved

   This incident has been resolved.