Polly 장애 기록

1. 2026년 9월 25일 오전 4:00 UTCresolved

   사이 04:47 과 05:30 UTC, 대부분의 Polly 기능 Slack 과 웹 대시보드에 사용할 수 없습니다, 인덱스 생성을 포함 하 여, 투표 및 보기 결과. 투표를 포함하여이 창에서 촬영 한 일부 작업은 기록되지 않을 수 있습니다. 영향을받는 사용자는 다시 투표 할 수 있습니다. 서비스는 05:30 UTC에 완전히 복원되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 25일 오전 3:56 UTCresolved

   몇몇 사용자는 느린 응답 시간, 대답하지 않는 단추를 경험하고, Slack에 있는 오염 결과 갱신을 연기했습니다. 문제는 예외적으로 높은 부하에 의해 발생하고 해결되었습니다. 24 Sep 2026, 06:16 UTC에 완전히 해결된 문제

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 13일 오후 7:36 UTCinvestigating

   Polly MS Teams app is experiencing a loading issue on the personal tab for specific MS Teams desktop clients.

2. 2026년 2월 13일 오후 9:16 UTCinvestigating

   We are still investigating the issue.

3. 2026년 2월 13일 오후 11:28 UTCresolved

   Polly MS Teams app is back to normal

1. 2025년 10월 20일 오전 9:58 UTCmonitoring

   We are currently experiencing partial service degradation due to an ongoing AWS outage affecting some of our services. Our engineering team is actively monitoring the situation and working to mitigate any impact. We’ll continue to provide updates on this page as more information becomes available.

2. 2025년 10월 20일 오전 10:21 UTCmonitoring

   Based on the latest update from AWS, the underlying issue has been resolved. AWS is now in the process of monitoring and verifying full recovery across their affected services. All Polly services are now fully operational. Our engineering team is closely monitoring the health of the system to ensure continued stability and performance.

3. 2025년 10월 20일 오전 11:28 UTCmonitoring

   AWS has continued to report steady recovery across all affected services. Our monitoring confirms that Polly services are operational. We’ll continue to monitor AWS’s final recovery steps and will mark this incident as resolved once AWS confirms full restoration across their infrastructure.

4. 2025년 10월 20일 오후 1:06 UTCmonitoring

   We’re closely observing system performance. AWS has continued to report steady recovery across all affected services.

5. 2025년 10월 20일 오후 3:51 UTCmonitoring

   AWS is again experiencing a recurrence of service issues, which may cause partial degradation for Polly services. Our engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.

6. 2025년 10월 21일 오전 1:43 UTCresolved

   AWS services have returned to normal operations, and all Polly services remain fully operational. Our engineering team continues to monitor system health closely to ensure ongoing stability.

1. 2025년 2월 26일 오후 5:27 UTCinvestigating

   We’re currently experiencing an issue where Polly features are unavailable due to an ongoing Slack outage. Since Polly relies on Slack to function, this outage is impacting our ability to process pollys and responses. We’re closely monitoring the situation and will update you as soon as Slack resolves the issue. In the meantime, you can check Slack’s status page (https://slack-status.com) for real-time updates.

2. 2025년 2월 26일 오후 5:28 UTCinvestigating

   We are actively monitoring the situation and will provide further updates as needed.

3. 2025년 2월 26일 오후 7:25 UTCinvestigating

   We are still monitoring the situation and will provide further updates as needed.

4. 2025년 2월 27일 오전 4:12 UTCresolved

   Issue is resolved, Polly Slack app is back to normal

1. 2024년 9월 9일 오후 3:25 UTCinvestigating

   We are investigating the issue

2. 2024년 9월 9일 오후 6:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 9월 9일 오후 6:25 UTCresolved

   Issue is resolved, Polly slack app is back to normal

1. 2024년 7월 1일 오전 8:30 UTCinvestigating

   Slack web voting and QnA are not accessible.

2. 2024년 7월 1일 오전 8:40 UTCresolved

   This issue has been resolved. DNS propagation took little longer to effect.

1. 2024년 6월 7일 오후 7:44 UTCinvestigating

   Starting at 12:20pm PDT Polly for Slack services began to experience an outage. We are currently investigating.

2. 2024년 6월 7일 오후 7:57 UTCresolved

   Services began to restore at 12:30pm PDT and were completely recovered by 12:48. We identified the issue during an infrastructure update. During this time any interaction from within Slack would not have been registered (sending or responding to pollys). Web app interactions were not impacted at all. Any scheduled pollys during this period were delayed but are now being sent.

1. 2024년 4월 12일 오후 5:16 UTCresolved

   Polly for Slack was unavailable from 5:00pm till 5:56pm on Thursday April 11, 2024 due to an expired certificate. This was resolved by renewing the certificate. This blocked access to the web app, authoring and responding to pollys.

1. 2023년 12월 12일 오후 2:15 UTCinvestigating

   The Polly Slack web app and Polly Slack app are having an outage, investigation is in progress.

2. 2023년 12월 12일 오후 3:12 UTCinvestigating

   Investigating the issue

3. 2023년 12월 12일 오후 3:44 UTCresolved

   Issue resolved, Polly Slack is back to normal

1. 2023년 11월 27일 오후 3:21 UTCinvestigating

   Some Polly for Slack users are experiencing intermittent access to the Slack web app. We are currently investigating this issue.

2. 2023년 11월 27일 오후 3:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 11월 27일 오후 3:27 UTCresolved

   Slack Polly is back to normal. Issue was resolved.

1. 2023년 11월 6일 오후 3:08 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 11월 6일 오후 3:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 11월 6일 오후 4:13 UTCmonitoring

   The issue was identified and we are monitoring services.

4. 2023년 11월 6일 오후 4:25 UTCresolved

   Issue resolved. Slack services are back to normal.

1. 2023년 10월 4일 오후 9:26 UTCinvestigating

   Pollly on Microsoft Teams web voting is currently experiencing a problem loading the page. After users are being asked to login, they are seeing a 'loading...' message that does not bring up the survey or poll. We are investing the cause of this issue and working to resolve it as soon as possible. We will provide updates as soon as we have them.

2. 2023년 10월 5일 오전 5:01 UTCresolved

   This incident has been resolved.

1. 2023년 9월 27일 오후 4:46 UTCinvestigating

   We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.

2. 2023년 9월 27일 오후 6:16 UTCinvestigating

   We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard.

3. 2023년 9월 27일 오후 8:04 UTCidentified

   On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST.

4. 2023년 9월 27일 오후 8:38 UTCmonitoring

   Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug.

5. 2023년 9월 27일 오후 8:42 UTCresolved

   This incident has been resolved.

1. 2023년 8월 2일 오후 4:40 UTCinvestigating

   Slack is currently having some issues with messaging, workflows, and general connection issues. This will impact Polly for Slack. You can view Slack's service status page here: https://status.slack.com/

2. 2023년 8월 2일 오후 4:41 UTCmonitoring

   We are monitoring Slack for updates.

3. 2023년 8월 2일 오후 4:41 UTCidentified

   Currently known impacted areas for Polly for Slack users: any area where Polly uses Slack authentication (ie: Logging into the web application, or using a web link for pollys) having channels and channel members be up to date updating the response count for pollys

4. 2023년 8월 2일 오후 8:07 UTCresolved

   Slack resolved their issues around 11:32am PDT, and Polly operations also resolved.

1. 2023년 5월 11일 오후 8:57 UTCinvestigating

   Between 1:08pm-1:23pm PDT, and between 1:34pm-1:51pm customers experience issue sending, receiving, and responding to Pollys for both Slack and Zoom. We are investigating the cause of the issue.

2. 2023년 5월 11일 오후 9:04 UTCidentified

   The cause appears to be in one our dependent services that was performing an update. This is causing intermittent issues in sending, receiving, and responding to pollys.

3. 2023년 5월 11일 오후 9:46 UTCresolved

   Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action.

1. 2023년 4월 14일 오후 8:25 UTCresolved

   Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.

1. 2023년 4월 12일 오후 6:04 UTCinvestigating

   Teams Polly app is experiencing Degradation, which might impact Polly delivery to some users

2. 2023년 4월 12일 오후 6:25 UTCmonitoring

   Servers are under load, balancing the load and monitoring

3. 2023년 4월 12일 오후 6:32 UTCresolved

   Issue resolved

1. 2023년 4월 11일 오후 9:11 UTCresolved

   We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.

1. 2022년 10월 25일 오후 9:43 UTCresolved

   Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.