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50 Practice Better incidents · 2022년 4월 — official updates, affected components, duration and resolution details.
일부 AI Charting Assistant summaries는 처리 지연을 경험할 수 있습니다.
AI Charting Assistant의 처리 시간은 정상으로 돌아 왔습니다. 모든 summaries는 이제 지연없이 생성해야합니다. 이 문제를 통해 일하면서 인내심과 이해에 감사드립니다.
공식 인시던트 업데이트를 자동 번역했습니다.
일부 AI Charting Assistant summaries는 처리 지연을 경험할 수 있습니다.
AI Charting Assistant의 처리 시간은 정상으로 돌아 왔습니다. 모든 summaries는 이제 지연없이 생성해야합니다. 이 문제를 통해 일하면서 인내심과 이해에 감사드립니다.
공식 인시던트 업데이트를 자동 번역했습니다.
현재 포털의 문서 섹션에 문제가 있습니다. 우리는 다음 30 분에서 해결을 기대합니다.
이 사건은 해결되었습니다. 포털의 재로드가 필요할 수 있습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 현재 PB 결제에 영향을 미치는 문제점을 투자하고 있습니다. 일부 고객은 균형과 지불금 정보를 볼 수 없습니다. 지불 처리는 영향을 미치지 않습니다 - 모든 지불은 일반적으로 작동합니다. 우리는 더 많은 정보가 있기 때문에 업데이트를 제공 할 것입니다.
이 사건은 해결되었습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
Natural Dispensary는 현재 제품 검색을 포함한 부분적인 결과를 경험하고 있습니다. 우리는 감시하고 그것을 사용할 때 갱신을 제공할 것입니다.
이 사건은 해결되었습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.
The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
Service Restored - Monitoring Performance
This incident has been resolved.
We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.
This incident has been resolved.
The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.
This incident has been resolved.
We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.
This incident has been resolved.
Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.
The issue with our Zoom integration has been resolved. Thank you for your patience!
As a result of maintenance being performed by Natural Dispensary, the integration is currently down.
This incident has been resolved.
We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.
A fix has been implemented and we are monitoring results.
The issue with our Claim.MD integration has been resolved. Thank you for your patience!
Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.
This incident has been resolved.
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
A fix has been implemented and we are monitoring the results.
This issue is now resolved.