Prisma Cloud 장애 기록

1. 2026년 8월 18일 PM 12:41 UTCinvestigating

   현재 prisma CLOUD에 로그인 문제가 있습니다. 2단계 인증(2FA)은 인증업체와의 문제로 인해 작동하지 않습니다. 우리는 가능한 한 빨리 정상적인 로그인 기능을 복원하기 위해 문제 및 작업에 투자하고 있습니다.

2. 2026년 8월 18일 PM 1:56 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 8월 18일 PM 2:19 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 8월 18일 PM 6:10 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 21일 AM 9:21 UTCresolved

   prisma APP는 임시 성과 degradation를 경험했습니다. 문제는 조사되었다, 루트 원인은 식별되었다, 그리고 올바른 행동은 구현되었다. 등급은 일부 사용자에 대한 서비스의 간략한 기간을 초래할 수 있습니다. 성능은 복원되어 응용 프로그램은 일반적으로 작동합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 AM 8:25 UTCresolved

   prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.

1. 2026년 4월 14일 AM 6:36 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 4월 14일 AM 6:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 14일 AM 6:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 14일 AM 7:17 UTCresolved

   The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

1. 2026년 1월 28일 PM 4:44 UTCinvestigating

   We are aware of an availability issue with our API and are working on a fix.

2. 2026년 1월 28일 PM 4:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 1월 28일 PM 5:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 1월 28일 PM 5:46 UTCresolved

   This incident has been resolved.

1. 2025년 4월 14일 AM 6:39 UTCinvestigating

   We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.

2. 2025년 4월 14일 AM 8:54 UTCinvestigating

   We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.

3. 2025년 4월 14일 AM 9:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 4월 14일 AM 11:32 UTCidentified

   We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.

5. 2025년 4월 14일 PM 2:16 UTCmonitoring

   prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!

6. 2025년 4월 14일 PM 4:46 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2025년 4월 14일 PM 4:46 UTCresolved

   This incident has been resolved.

1. 2025년 4월 8일 PM 3:24 UTCidentified

   We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.

2. 2025년 4월 8일 PM 6:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 4월 8일 PM 6:36 UTCresolved

   This incident has been resolved.

1. 2025년 4월 7일 AM 10:05 UTCresolved

   On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

1. 2024년 11월 16일 PM 12:27 UTCresolved

   There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.

1. 2024년 11월 15일 AM 11:43 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 11월 15일 AM 11:49 UTCresolved

   This incident has been resolved.

3. 2024년 11월 15일 AM 11:50 UTCpostmortem

   The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.

1. 2024년 10월 11일 AM 10:45 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 10월 11일 AM 11:28 UTCresolved

   One of our server experienced software problem and needed an attention of our hosting provider. prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.

1. 2024년 10월 8일 AM 11:10 UTCresolved

   Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.

1. 2024년 6월 18일 AM 8:16 UTCinvestigating

   Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

2. 2024년 6월 18일 AM 8:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 6월 18일 AM 9:12 UTCmonitoring

   Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

4. 2024년 6월 18일 AM 11:14 UTCresolved

   This incident has been resolved.

1. 2024년 1월 10일 PM 3:28 UTCresolved

   We updated our auth component and kept the old API tokens valid until the end of Mar 2024. Some very old tokens may have failed the auth. It was fully resolved.

1. 2024년 1월 10일 PM 3:20 UTCresolved

   A temporary slow-down since the prisma CLOUD service now provides the device configuration via external API. For this reason, we had to make the full re-calculation of our config records (just once). We increased the number of calculators to keep the normal speed. Fully resolved by now.

1. 2023년 10월 10일 AM 6:35 UTCidentified

   Starting 5:15 UTC our infrastructure provider has reported problems with services. We have identified the issue and are on it.

2. 2023년 10월 10일 AM 7:31 UTCresolved

   This incident has been resolved.

1. 2023년 9월 16일 AM 7:54 UTCresolved

   It was temporary impossible to create reports. The issue was fixed 15.09.2023 at 05:02 UTC.

1. 2023년 8월 29일 PM 12:02 UTCresolved

   From 22:09, Aug 28 to 06:51, Aug 29 UTC, the data was being processed with a delay, which resulted as temporary inability to create reports. The problem was caught and fixed first thing in the UTC morning. Please accept our apologies for any inconvenience it might have caused.

1. 2022년 12월 21일 PM 1:06 UTCinvestigating

   Due to connectivity issues from our GSM provider, some devices fail to communicate. We are investigating the cause

2. 2022년 12월 21일 PM 1:45 UTCresolved

   This incident has been resolved.

1. 2022년 7월 19일 PM 1:07 UTCidentified

   Our Infrastructure provider is facing system issues. We are working on it

2. 2022년 7월 19일 PM 3:50 UTCmonitoring

   A fix has been implemented, We are monitoring the results

3. 2022년 7월 19일 PM 3:51 UTCmonitoring

   Our infrastructure provider informed us, that the issue is resolved. We are continuing to monitor the system for any further issues.

4. 2022년 7월 19일 PM 5:12 UTCresolved

   This incidence has been resolved