Productboard 장애 기록

1. 2026년 9월 26일 오후 1:47 UTCinvestigating

   우리는 현재 이사회에서 촬영하거나 시스템을 통해 propagate를 편집 할 수있는 작업 사이에 눈에 띄는 지연을 경험하고 있습니다.

2. 2026년 9월 26일 오후 1:55 UTCidentified

   루트 원인 확인: 단일 서비스 데이터의 큰 파열을 생성하여 시스템의 일부를 과부하.

3. 2026년 9월 26일 오후 2:05 UTCmonitoring

   시스템은 주로 안정화되었습니다. 몇몇 고객은 아직도 간헐적인 지연을 경험할지도 모릅니다. 우리는 상황을 감시하고 있습니다.

4. 2026년 9월 26일 오후 3:18 UTCresolved

   문제는 해결되었습니다. 시스템은 정상 작동으로 돌아갑니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 14일 오후 2:14 UTCinvestigating

   Productboard Spark는 현재 고객의 일부에 사용할 수 없습니다. 우리의 팀은 제3자 공급자와 문제점을 조사하고 가능한 빨리 회복하기 위하여 일합니다. 우리는 곧 업데이트를 게시합니다. 우리는 붕괴를 위해 사과합니다.

2. 2026년 9월 14일 오후 2:17 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 5일 오후 3:24 UTCinvestigating

   We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.

2. 2026년 8월 5일 오후 3:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 8월 5일 오후 6:11 UTCresolved

   The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.

1. 2026년 6월 22일 오후 7:34 UTCinvestigating

   Productboard is experiencing elevated error rate across the application. Our team is investigating and working to restore service as quickly as possible. We will post an update shortly. We apologize for the disruption.

2. 2026년 6월 22일 오후 8:05 UTCidentified

   We have identified the cause of this issue and are working on a fix. We will post another update shortly.

3. 2026년 6월 22일 오후 8:36 UTCmonitoring

   A fix has been deployed and we are monitoring recovery. We will post a final update once full functionality is confirmed.

4. 2026년 6월 22일 오후 8:53 UTCresolved

   This incident has been resolved. We apologize for the disruption and thank you for your patience.

1. 2026년 6월 7일 오후 2:07 UTCinvestigating

   We are currently investigating an issue where newly created boards are not immediately accessible after creation. Users may encounter an error when attempting to open a board they just created. Affected boards do eventually become accessible. We will provide further updates as our investigation progresses.

2. 2026년 6월 7일 오후 4:25 UTCidentified

   We have identified the cause of the issue and are working to resolve it.

3. 2026년 6월 7일 오후 4:29 UTCmonitoring

   A fix has been applied and newly created boards are now accessible. We are monitoring the situation to ensure full stability.

4. 2026년 6월 7일 오후 5:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 2026년 6월 7일 오후 5:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 6월 7일 오후 5:22 UTCresolved

   This incident has been resolved. Newly created boards are now fully accessible and operating as expected. We apologize for any disruption this may have caused.

1. 2026년 4월 22일 오후 7:19 UTCinvestigating

   Filtering on Boards is currently unavailable. Users are unable to add new filters or adjust existing ones. We are aware of the issue and are actively investigating. We will provide updates as more information becomes available. We apologize for the inconvenience.

2. 2026년 4월 22일 오후 7:52 UTCinvestigating

   We are continuing to investigate the issue affecting board filtering. Our team is actively working on a resolution and will share further updates as soon as they are available.

3. 2026년 4월 22일 오후 8:07 UTCmonitoring

   A fix has been applied, and we are currently monitoring the results. Filtering on Boards should now be available.

4. 2026년 4월 22일 오후 8:15 UTCresolved

   This incident has been resolved. Filtering on Boards is now fully available and functioning as expected. Thank you for your patience while we worked to resolve this issue.

1. 2026년 4월 14일 오후 12:32 UTCinvestigating

   Productboard may not load any page or show errors on some elements. We're currently investigating it and we'll be updating you as we have further details.

2. 2026년 4월 14일 오후 12:54 UTCinvestigating

   Productboard currently may take longer to load. We're investigating it and will update you here as we have further details.

3. 2026년 4월 14일 오후 1:28 UTCresolved

   Productboard is fully operational now.

1. 2026년 3월 3일 오후 5:43 UTCinvestigating

   We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in Productboard may not appear immediately or be very slow. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

2. 2026년 3월 3일 오후 6:01 UTCidentified

   We’ve identified the cause of the performance degradation in the Productboard web app, resulting in delayed board actions and slower load times. Our team is working to restore normal performance. We appreciate your patience and apologize for the inconvenience. Further updates will be posted here as they become available.

3. 2026년 3월 3일 오후 6:17 UTCidentified

   We’ve identified the root cause of the performance degradation in the Productboard web app and our team is working on a fix to restore normal performance.

4. 2026년 3월 3일 오후 6:54 UTCmonitoring

   Our team has released a fix that mitigates the issue and we are seeing performance recover over time. We’ll continue to monitor the situation as a small subset of customers may still experience delays in the platform during the recovery period.

5. 2026년 3월 3일 오후 7:50 UTCresolved

   The incident has been fully resolved. Please contact [email protected] if you continue to have any issues.

1. 2026년 3월 3일 오후 4:23 UTCinvestigating

   We are experiencing issues with loading documents. You may experience slow loading times or it might not load at all. We're investigating the issue.

2. 2026년 3월 3일 오후 4:39 UTCmonitoring

   The issue has been mitigated and Documents can be loaded again. We're currently monitoring it.

3. 2026년 3월 3일 오후 5:42 UTCresolved

   This incident has been resolved.

1. 2026년 3월 2일 오후 12:37 UTCinvestigating

   We're currently experiencing issues that may result in some components not loading for you such as new boards or sidebars. It's currently being investigated.

2. 2026년 3월 2일 오후 12:43 UTCmonitoring

   The issue has been identified and mitigated. We're monitoring it now.

3. 2026년 3월 2일 오후 1:53 UTCresolved

   The incident has been fully resolved

1. 2026년 3월 2일 오전 10:38 UTCinvestigating

   We're aware of an issue affecting subscription purchases and updates. This is caused by an ongoing incident at our payment provider. We are monitoring the situation and services will be restored once the upstream issue is resolved.

2. 2026년 3월 2일 오후 1:21 UTCresolved

   This incident has been resolved.

1. 2026년 2월 23일 오후 5:29 UTCinvestigating

   We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in the system may not appear immediately and could show up after a delay. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

2. 2026년 2월 23일 오후 6:32 UTCresolved

   This incident has been resolved.

1. 2026년 2월 13일 오후 1:30 UTCinvestigating

   Productboard is unavailable at the moment. You're likely to see an "Oops, something has gone wrong!" upon opening any page. We're investigating it.

2. 2026년 2월 13일 오후 1:41 UTCmonitoring

   Productboard is online again. The issue is being monitored by our team

3. 2026년 2월 13일 오후 2:55 UTCresolved

   This incident has been resolved.

1. 2026년 2월 12일 오후 3:23 UTCinvestigating

   We are currently investigating an issue where some Spark insights analyses may use outdated note content due to an upstream problem with our AI provider. Impact is limited to the quality of insights analysis; all other Productboard functionality remains available, and we will share further updates here as our provider implements a fix.

2. 2026년 2월 12일 오후 4:48 UTCmonitoring

   The issue has been mitigated and we're currently monitoring it.

3. 2026년 2월 12일 오후 11:53 UTCresolved

   This incident has been resolved.

1. 2026년 2월 5일 오후 10:04 UTCmonitoring

   We are currently experiencing an issue that prevents the following actions from saving: entity conversion, archiving, and description updates. We’ve identified the root cause and our team has implemented a fix. We're monitoring the situation and will share another status update soon. We’re sorry for the inconvenience.

2. 2026년 2월 5일 오후 10:25 UTCmonitoring

   The service is recovering and we are now processing the backlog of these actions. Some customers may experience delays with the mentioned actions. We will continue to monitor the service to ensure it remains stable.

3. 2026년 2월 5일 오후 10:30 UTCresolved

   The backlog has now been fully processed and new actions will process normally. We appreciate your patience and apologize for any inconvenience this caused.

1. 2026년 2월 2일 오후 6:54 UTCinvestigating

   We are experiencing an issue with the Jira Integration. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

2. 2026년 2월 2일 오후 7:25 UTCinvestigating

   Some customers are currently experiencing issues when using the Jira integration. Affected actions include pushing new issues, syncing updates, and running authorization health checks. We’re investigating this with high priority and will share another update as soon as we know more. We’re sorry for the disruption.

3. 2026년 2월 2일 오후 7:46 UTCmonitoring

   We have identified the issue and deployed a fix. We’re seeing the Jira integration recover. We’ll continue to monitor the Jira integration service closely to ensure it remains stable.

4. 2026년 2월 2일 오후 8:17 UTCmonitoring

   Users may experience delays when using the Jira integration. The service is currently processing a backlog of requests that failed earlier. We’re continuing to monitor performance closely. We appreciate your patience while the backlog clears.

5. 2026년 2월 2일 오후 8:55 UTCmonitoring

   We’re still processing the backlog of Jira integration requests. The integration is functioning, but performance may remain degraded until the backlog is cleared. We’ll continue to monitor closely and will share further updates as progress is made.

6. 2026년 2월 2일 오후 9:22 UTCresolved

   Performance of the Jira integration continues to improve as the backlog shrinks and the service is currently stable. If you continue to encounter issues, please reach out to [email protected]. Thank you for your patience.

1. 2026년 1월 29일 오후 4:11 UTCinvestigating

   We are currently investigating this issue and will inform you here on our status page on our progress.

2. 2026년 1월 29일 오후 4:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 1월 29일 오후 4:14 UTCresolved

   This incident has now been resolved.

1. 2026년 1월 26일 오후 5:08 UTCinvestigating

   We are investigating an issue where emails from our platform may not be delivered to Outlook addresses. We will provide another update here as soon as we have more information.

2. 2026년 1월 26일 오후 5:25 UTCinvestigating

   Some emails to Microsoft Outlook and Hotmail addresses may be delayed or blocked due to an ongoing issue with our email delivery provider. We are monitoring the situation and will update this status when resolved.

3. 2026년 1월 26일 오후 9:37 UTCinvestigating

   We are continuing to monitor the issue on our end and will provide any updates we receive here as soon as we can. Thanks for your patience!

4. 2026년 1월 27일 오후 9:01 UTCinvestigating

   Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.

5. 2026년 1월 28일 오후 12:34 UTCresolved

   This incident has been resolved.

1. 2026년 1월 21일 오후 4:06 UTCinvestigating

   Some customers are experiencing a serious delay when taking actions. We are investigating the issue and shall keep you updated here.

2. 2026년 1월 21일 오후 4:32 UTCresolved

   This incident has now been mitigated.

1. 2025년 12월 5일 오전 9:14 UTCinvestigating

   Application is experiencing loading errors due to an upstream outage of Cloudflare.

2. 2025년 12월 5일 오전 9:16 UTCresolved

   This incident has been resolved.