Project44 장애 기록

1. 2026년 9월 1일 PM 4:53 UTCinvestigating

   가치있는 고객, 우리는 현재 NA Production의 모든 LTL 서비스와 문제가 발생하고 있으며, 여러 고객을 위해 실패했습니다. 이것은 사건으로 분류되었습니다. 롤백은 현재 이슈를 해결하기 위해 진행 중이며 엔지니어링 팀은 우선 순위로 취급하고 있습니다. 업데이트는 계속됩니다. 이름 *,

2. 2026년 9월 1일 PM 5:03 UTCmonitoring

   가치있는 고객, 수정이 구현되어 결과를 모니터링하고 있습니다. 우리는 NA 생산에 있는 모든 LTL 서비스 문제점을 위한 롤백을 배치하고 그 요청이 모든 고객을 위해 일반적으로 처리된다는 것을 확인하기 위하여 체계를 밀접하게 감시합니다. 우리는 일단 우리가 풀 해결책을 확인할 수 있는 추가 갱신을 제공할 것입니다. 이름 * 고객 지원

3. 2026년 9월 1일 PM 5:23 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

4. 2026년 9월 1일 PM 6:20 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 1일 PM 4:45 UTCinvestigating

   가치있는 고객, 우리는 현재 캐리어 사용자가 공유 할 수없는 이동 플랫폼과 문제가 있습니다. 가시적 목적으로 캐리어 테넌트와 공유 된 선적으로 인해. 우리의 엔지니어링 팀은 우선 순위로이 문제를 투자하고 있으며, 우리는 여기에서 업데이트 할 수 있습니다. 이름 * 고객 지원

2. 2026년 9월 1일 PM 5:21 UTCinvestigating

   귀중한 소중한 고객, 엔지니어링 팀은 문제점을 확인하고 해결에 적극적으로 노력하고 있습니다. 우리는 더 진행이 이루어지기 때문에 업데이트를 계속 제공 할 것입니다. 이름 * 고객 지원

3. 2026년 9월 1일 PM 5:21 UTCidentified

   가치있는 고객, 엔지니어링 팀은 문제점을 확인하고 해결에 적극적으로 노력하고 있습니다. 우리는 더 진행이 이루어지기 때문에 업데이트를 계속 제공 할 것입니다. 이름 * 고객 지원

4. 2026년 9월 1일 PM 6:27 UTCmonitoring

   귀중한 소중한 고객, 우리의 엔지니어링 팀은 수정을 구현하고 이제 공유 가시성을 위해 재처리가 필요한 선적을 재 처리하고 있습니다. 우리는이 해결 된 한 번 여기에 업데이트됩니다. 이름 * 고객 지원

5. 2026년 9월 1일 PM 9:51 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 26일 AM 11:41 UTCinvestigating

   가치있는 고객, 우리는 현재 CTT 서비스를 사용하여 고객에게 영향을 미칠 수있는 컨테이너 트랙 및 추적 (CTT) 시스템에 영향을 미치는 혼란을 경험하고 있습니다. 우리는 진심으로 불편을 끼쳐 드려 죄송합니다. 우리의 엔지니어링 팀은 신속하게 해결하기 위해 문제 및 일을 적극적으로 투자하고 있습니다. 조직으로, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 도움이 필요하시면 [email protected]으로 연락 주시기 바랍니다. 당신의 지속적인 신뢰를 주셔서 감사합니다. 가장 좋은 관계, 고객 지원

2. 2026년 8월 26일 PM 4:59 UTCmonitoring

   가치있는 고객, 우리의 엔지니어링 팀은 컨테이너 트랙 및 추적 (CTT) 시스템에 영향을 미치는 붕괴의 원인을 확인했으며 해결이 구현되었습니다. 당사는 시스템의 긴밀한 모니터링을 통해 그 서비스를 계속 운영할 수 있습니다. 우리는 진심으로 당신의 인내력을 평가하고 우리가 정상적인 서비스를 복원하기 위해 노력으로 이해합니다. 더 많은 정보를 제공하고 업데이트할 수 있도록 계속하겠습니다. 조직으로, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 도움이 필요하시면 [email protected]으로 연락 주시기 바랍니다. 가장 좋은 관계, 고객 지원

3. 2026년 8월 27일 AM 9:25 UTCresolved

   가치있는 고객, 컨테이너 트랙 및 추적 (CTT) 시스템에 영향을 미치는 파괴는 해결되었습니다. 우리의 엔지니어링 팀은 영향을받는 서비스가 정상으로 돌아 왔고 컨테이너 트랙 및 추적 (CTT) 시스템이 예상대로 운영된다는 것을 확인했습니다. 우리는 진심으로이 문제에 대해 불편을 끼쳐 드려 죄송합니다. 우리는 우리가 그것을 해결하는 동안 인내심과 이해를 크게 평가 할 수 있습니다. 조직으로, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 도움이 필요하시면 [email protected]으로 연락 주시기 바랍니다. 당신의 지속적인 신뢰를 주셔서 감사합니다. 가장 좋은 관계, 고객 지원

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 27일 AM 11:51 UTCinvestigating

   가치있는 고객, 우리는 현재 해양 운송 데이터의 처리 지연을 경험하고 있습니다. 결과적으로 운동의 선적 업데이트가 지연 될 수 있습니다. 이 시간 동안 최신 배송 데이터는 CTT에서 계속 사용할 수 있습니다. 그러나 운동에 표시된 배송 업데이트는 지연 될 수 있습니다. 우리의 기술설계 팀은 적극적으로 정상적인 서비스를 복원하기 위하여 문제점 및 일을 투자하고 있습니다. 조직으로, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 도움이 필요하시면 [email protected]으로 연락 주시기 바랍니다. 당신의 인내와 지속적인 신뢰에 감사드립니다. 이름 * 고객 지원

2. 2026년 7월 27일 PM 5:29 UTCmonitoring

   가치있는 고객, 우리의 엔지니어링 팀은 해양 선적 데이터에 영향을 미치는 지연의 원인을 확인했으며, 해결은 구현되었습니다. 당사는 시스템의 긴밀한 모니터링을 통해 그 서비스를 계속 운영할 수 있습니다. 우리는 진심으로 당신의 인내와 이해 우리가이 문제를 해결하기 위해 노력하고 있습니다. 더 많은 정보를 제공하고 업데이트할 수 있도록 계속하겠습니다. 조직으로, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 도움이 필요하시면 [email protected]으로 연락 주시기 바랍니다. 가장 좋은 관계, 고객 지원

3. 2026년 7월 28일 AM 10:06 UTCresolved

   가치있는 고객, 해상 운송 데이터의 처리 지연이 해결되었습니다. 우리의 기술설계 팀은 가공이 정상에 돌려보내지고, 선적 갱신은 지금 운동과 CTT 둘 다에서 예상대로 흐르는 것을 확인했습니다. 우리는 영향을받는 서비스가 정상적으로 작동한다는 것을 확인했습니다. 우리는 진심으로이 문제가 발생하고 우리가 그것을 해결하는 동안 당신의 인내심과 이해에 감사 할 수 있습니다 불편에 대해 사과합니다. 조직으로, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 도움이 필요하시면 [email protected]으로 연락 주시기 바랍니다. 당신의 지속적인 신뢰를 주셔서 감사합니다. 가장 좋은 관계, 고객 지원

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 6:12 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 2026년 7월 8일 PM 8:01 UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. 2026년 7월 9일 PM 3:22 UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. 2026년 6월 30일 PM 7:53 UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 2026년 7월 1일 PM 12:28 UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. 2026년 7월 2일 AM 3:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. 2026년 6월 25일 PM 5:19 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 2026년 6월 25일 PM 5:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 25일 PM 5:45 UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 2026년 6월 17일 PM 7:52 UTCidentified

   가치있는 고객, 최근 FedEx-mandated migration to webhook-based event delivery, project44는 Last Mile 배송의 하위 세트에 영향을 미치는 여러 문제를 식별했습니다. 우리는 우리가 추적하고있는 것들이 서있는 것에 전체 가시성을 보장하기 위해 적극적인 공유입니다. 작업 필수 이 시간에 고객에서 아무 활동도 요구되지 않습니다. 알려진 문제- • Missing Tracking Events - 일부 배송은 웹훅에 가입 한 후 이벤트를받지 않고 일정 또는 전환 상태에 갇혀있는 것으로 나타났습니다. • Missing Event 위치 및 / 또는 UTC 오프셋 - 몇몇 선적에, 사건은 위치 및/또는 UTC 상쇄 자료 없이 받았습니다. 이것은 전달된 사건에 가장 통용되고 이 정보에 의존하는 배달 타임스탬프 정확도 및 다운스트림 보고 또는 워크플로에 영향을 미칠 수 있습니다. • 상태 매핑 수정 — 웹훅은 아직 우리의 시스템에서 매핑되지 않은 새로운 예외 코드를 도입하고, 제대로 파쇄되지 않는 대신 교통 이벤트에서 표준으로 표면에 대한 일부 선적 예외를 유발합니다. • 전달된 상태 후 EDD 업데이트 — 사건의 작은 수에서, 예상된 납품일 (EDD)는 전달된 사건이 이미 받은 후에 새롭게 합니다. project44는 FedEx 기술 지원 및 내부 엔지니어링 팀과 협력하여 이러한 품목을 조사하고 해결합니다. 우리는 의미있는 개발과 함께 업데이트를 제공 할 것입니다. 우리는 이 기간 동안 당신의 이해와 인내를 평가합니다. project44에서, 우리는 우리의 고객에게 믿을 수 있는, 높은 가용성 서비스를 전달하기 위하여 투입됩니다. 질문이 있거나 우려 사항이 있으시면 [email protected]으로 문의하십시오. 가장 좋은 것, 고객 지원 팀 프로젝트44

2. 2026년 7월 23일 PM 12:26 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 18일 AM 9:32 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 2026년 5월 18일 PM 5:00 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. 2026년 5월 19일 AM 4:47 UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. 2026년 5월 19일 AM 11:23 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 2026년 5월 8일 AM 10:55 UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 2026년 5월 8일 PM 12:14 UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 2026년 5월 8일 AM 8:43 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. 2026년 5월 8일 AM 9:16 UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. 2026년 5월 8일 AM 9:42 UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. 2026년 5월 5일 PM 5:06 UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. 2026년 5월 6일 AM 7:15 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. 2026년 5월 6일 PM 1:40 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. 2026년 5월 6일 PM 10:25 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. 2026년 5월 7일 AM 7:32 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. 2026년 5월 7일 PM 5:49 UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. 2026년 5월 8일 AM 6:30 UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. 2026년 5월 8일 PM 3:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. 2026년 5월 4일 PM 3:26 UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. 2026년 5월 4일 PM 8:06 UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. 2026년 4월 30일 PM 10:00 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. 2026년 4월 30일 PM 10:59 UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2026년 5월 1일 AM 12:32 UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. 2026년 4월 29일 PM 3:48 UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2026년 4월 29일 PM 4:20 UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. 2026년 4월 29일 AM 9:46 UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 2026년 4월 29일 PM 1:38 UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. 2026년 4월 29일 PM 8:26 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. 2026년 4월 30일 AM 4:53 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. 2026년 4월 30일 AM 8:11 UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. 2026년 4월 30일 PM 2:15 UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. 2026년 4월 30일 PM 8:09 UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. 2026년 4월 16일 PM 8:01 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. 2026년 4월 16일 PM 9:46 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 2026년 4월 16일 PM 11:27 UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2026년 4월 6일 PM 6:36 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2026년 4월 6일 PM 8:45 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 2026년 4월 7일 AM 10:29 UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2026년 4월 2일 PM 8:30 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2026년 4월 2일 PM 9:27 UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2026년 4월 2일 PM 9:28 UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2026년 4월 2일 PM 6:58 UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2026년 4월 2일 PM 7:39 UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.