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    Prontoforms 장애 기록

    50 Prontoforms incidents · 2022년 3월 — official updates, affected components, duration and resolution details.

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    TrueContext Salesforce Integration Disruption

    시작 2026년 5월 8일 오후 12:48 UTC · 6h 14m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Scheduled JobsSubmission Processing
    1. 2026년 5월 8일 오후 12:48 UTCinvestigating

      We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.

    2. 2026년 5월 8일 오후 1:09 UTCidentified

      We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support.

    3. 2026년 5월 8일 오후 7:01 UTCresolved

      Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support.

    Document generation failures

    시작 2026년 4월 30일 오후 1:11 UTC · 5h 22m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Document Generation
    1. 2026년 4월 30일 오후 5:21 UTCinvestigating

      We are experiencing an elevated level of errors generating documents, and are looking into the issue.

    2. 2026년 4월 30일 오후 6:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026년 4월 30일 오후 6:33 UTCresolved

      This incident has been resolved.

    Issue with our upstream provider

    시작 2025년 10월 20일 오전 7:15 UTC · 3h 14m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Document GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsMobile App CommunicationsAdmin ConsoleSubmission ProcessingPublic REST APIForm Builder
    1. 2025년 10월 20일 오전 9:44 UTCidentified

      An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.

    2. 2025년 10월 20일 오전 10:06 UTCmonitoring

      The TrueContext service is fully recovered and operational again. We will continue to monitor in case of any changes.

    3. 2025년 10월 20일 오전 10:29 UTCresolved

      This incident has been resolved.

    Slow System Response Times

    시작 2025년 10월 2일 오후 1:30 UTC · 4h 51m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Document GenerationCustomer Feedback FormsMobile App CommunicationsAdmin ConsoleSubmission ProcessingPublic REST APIForm Builder
    1. 2025년 10월 2일 오후 2:37 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 10월 2일 오후 2:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 10월 2일 오후 2:38 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2025년 10월 2일 오후 5:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025년 10월 2일 오후 6:20 UTCresolved

      This incident has been resolved.

    6. 2025년 10월 2일 오후 7:26 UTCpostmortem

      **Service Degradation Update - October 1-2, 2025** Given the service degradation over the past two days, we wanted to provide detail on what happened and our path forward. **Incident 1 - October 1** At 11:30am EDT, we detected excessive pressure on our persistence store. We immediately rolled back a change released earlier that morning and performed manual actions to reduce system pressure. Service incrementally recovered to normal operation within one hour. We removed all changes from the prior 24 hours to investigate further, and those changes currently remain removed. **Incident 2 - October 2** At 10:00am EDT, approximately 30 minutes after deploying a new changeset, we noticed degraded response times, though not as severe as the prior day. We immediately initiated a rollback, which did not resolve the issue. A second, more extensive rollback also had no effect. Further analysis indicated the issue was likely triggered by increased activity volume during weekday morning hours rather than our code deployments. Given the reduced severity of this incident, we were able to investigate more thoroughly while maintaining acceptable service levels. We manually restored full system operation by early afternoon. **Current Status and Next Steps** * We have identified potential root causes and are actively investigating * Out of an abundance of caution, all code deployments are paused until we conclusively identify the root cause * We are implementing additional monitoring to detect similar issues earlier * We have created an additional response playbook with mitigation measures to resolve this type of incident more quickly We apologize for the disruption this has caused. We are committed to identifying and safely resolving the underlying root causes to prevent recurrence.

    Slow System Response Times

    시작 2025년 10월 1일 오후 3:59 UTC · 1h 47m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Document GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsMobile App CommunicationsAdmin ConsoleSubmission ProcessingPublic REST APIForm Builder
    1. 2025년 10월 1일 오후 3:59 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 10월 1일 오후 4:30 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 10월 1일 오후 4:46 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2025년 10월 1일 오후 5:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025년 10월 1일 오후 5:46 UTCresolved

      This incident has been resolved.

    Increased Errors

    시작 2025년 9월 17일 오후 2:35 UTC · 30m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Admin ConsoleSubmission ProcessingPublic REST API
    1. 2025년 9월 17일 오후 2:35 UTCidentified

      Our team has identified an increase in errors and have applied a fix that is rolling out across our servers.

    2. 2025년 9월 17일 오후 2:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 9월 17일 오후 3:05 UTCresolved

      This incident has been resolved.

    Submission Processing Issue identified

    시작 2025년 8월 27일 오후 6:24 UTC · 1h 30m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Submission Processing
    1. 2025년 8월 27일 오후 6:24 UTCidentified

      We've identified the cause of a submission processing issue and are now working to return the service to normal operation.

    2. 2025년 8월 27일 오후 7:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 8월 27일 오후 7:53 UTCresolved

      This incident has been resolved.

    Page loading may be delayed

    시작 2025년 7월 2일 오후 3:40 UTC · 27m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Admin ConsoleForm Builder
    1. 2025년 7월 2일 오후 3:40 UTCinvestigating

      The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

    2. 2025년 7월 2일 오후 4:07 UTCresolved

      This incident has been resolved.

    SSO Login Service Disruption

    시작 2025년 5월 19일 오후 3:32 UTC · 1h 28m

    Pending
    영향을 받은 구성 요소
    Mobile App CommunicationsAdmin Console
    1. 2025년 5월 19일 오후 3:32 UTCinvestigating

      A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

    2. 2025년 5월 19일 오후 3:32 UTCidentified

      A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

    3. 2025년 5월 19일 오후 3:42 UTCmonitoring

      Our systems are reporting SSO login functionality has been restored. We will continue monitoring.

    4. 2025년 5월 19일 오후 5:00 UTCresolved

      This incident has been resolved.

    Microsoft Connection Issues Resolved - Click below

    시작 2025년 4월 9일 오후 9:11 UTC · 1d 18h

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Scheduled JobsSubmission Processing
    1. 2025년 4월 9일 오후 9:11 UTCidentified

      We are aware of and investigating an issue with establishing connections to Microsoft services. Our engineering team is actively working to resolve the issue.

    2. 2025년 4월 9일 오후 9:22 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2025년 4월 9일 오후 10:12 UTCmonitoring

      We have deployed a fix that restores connectivity to Microsoft services and are monitoring activity. You may need to reconnect Microsoft connections configured for your team. Instructions on reconnecting can be found in our documentation here: https://support.truecontext.com/hc/en-us/articles/4406637825300-How-to-Re-Connect-an-Expired-Connection

    4. 2025년 4월 11일 오후 3:36 UTCresolved

      This incident has been resolved.

    Document generation failures

    시작 2025년 3월 12일 오후 8:15 UTC · 4h 38m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Document Generation
    1. 2025년 3월 12일 오후 8:15 UTCinvestigating

      We are experiencing an increased number of errors when generating documents. The issue has been identified, and we are actively applying a fix

    2. 2025년 3월 12일 오후 8:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 3월 12일 오후 9:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 3월 13일 오전 12:53 UTCresolved

      This incident has been resolved.

    Processing Delays

    시작 2025년 3월 5일 오후 2:52 UTC · 1h 12m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Scheduled JobsAdvanced Analytics
    1. 2025년 3월 5일 오후 2:52 UTCinvestigating

      We have identified delays in processing scheduled exports, and are actively investigating. Messages are currently queued and will process once we resolve the issue.

    2. 2025년 3월 5일 오후 2:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 3월 5일 오후 4:03 UTCresolved

      Delays in processing have been resolved and all scheduled jobs impacted by the incident have been processed successfully.

    TrueContext Service Disruption

    시작 2024년 12월 10일 오전 7:37 UTC · 46m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Admin ConsoleForm Builder
    1. 2024년 12월 10일 오전 7:37 UTCinvestigating

      We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

    2. 2024년 12월 10일 오전 7:57 UTCidentified

      We have identified the root cause of the issue and are actively working to restore the service.

    3. 2024년 12월 10일 오전 8:15 UTCmonitoring

      Services look to be recovered. We will monitor for a short time before marking the incident completely resolved.

    4. 2024년 12월 10일 오전 8:22 UTCresolved

      Services are completely operational and the issue is now resolved.

    Document generation failures

    시작 2024년 11월 8일 오후 6:05 UTC · 0m

    Pending
    1. 2024년 11월 12일 오후 4:37 UTCresolved

      Between 1:05 PM EST and 8:35 PM EST we experienced an elevated level of intermittent errors generating documents. The issue has been identified and fixed.

    Document generation failures

    시작 2024년 9월 17일 오후 8:04 UTC · 43m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Document Generation
    1. 2024년 9월 17일 오후 8:15 UTCidentified

      We are experiencing an elevated level of errors generating documents. Our team is actively investigating the issue and working to restore services as quickly as possible.

    2. 2024년 9월 17일 오후 8:30 UTCidentified

      We have identified the root cause and are in the process of recovery. Some rendering is working again and we will update again when we are fully operational.

    3. 2024년 9월 17일 오후 8:48 UTCresolved

      We have implemented a fix and services are fully operational. We apologize for the inconvenience this may have caused.

    TrueContext Service Disruption

    시작 2024년 7월 10일 오후 3:59 UTC · 5m

    Outage중대한 인시던트
    1. 2024년 7월 10일 오후 4:21 UTCresolved

      This incident has been resolved. We experienced a service disruption beginning July 10, 11:59 AM EDT. During this period, users were unable to log into the web portal and processing submissions may have been delayed. A fix was implemented and the incident was resolved at 12:04 PM EDT.

    Submission Processing Delays

    시작 2024년 4월 9일 오후 3:04 UTC · 6h 32m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Submission Processing
    1. 2024년 4월 9일 오후 3:04 UTCidentified

      We are aware of ongoing processing delays and errors with some submissions that were sent during our processing delay incident on Apr 8, 2024 between 12:51 PM and 7:13 PM EST. We are actively working on a resolution to process these items, and continue to investigate any other issues resulting from the processing delays.

    2. 2024년 4월 9일 오후 4:11 UTCmonitoring

      We have implemented a fix for submissions sent during the processing delay incident that remained in a failed state. These submissions are now being processed. We will provide an update when this operation completes.

    3. 2024년 4월 9일 오후 9:36 UTCresolved

      Delays in submission processing have been resolved and all submissions impacted by the incident have been processed successfully.

    Processing Delays

    시작 2024년 4월 8일 오후 5:35 UTC · 7h 4m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Scheduled JobsAdvanced AnalyticsSubmission Processing
    1. 2024년 4월 8일 오후 5:35 UTCinvestigating

      We have identified delays in data source fetches, destination processing, and scheduled jobs and are actively investigating. Messages are currently queued and will process once we resolve the issue.

    2. 2024년 4월 8일 오후 5:52 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 4월 8일 오후 9:15 UTCidentified

      We are continuing to work on a resolution for processing delays. Thank you for your patience.

    4. 2024년 4월 8일 오후 11:33 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 2024년 4월 9일 오전 12:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 2024년 4월 9일 오전 12:39 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    시작 2024년 4월 8일 오후 4:00 UTC · 39m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Public REST API
    1. 2024년 4월 8일 오후 4:00 UTCidentified

      We are experiencing an elevated level of API errors and are currently looking into the issue.

    2. 2024년 4월 8일 오후 4:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 4월 8일 오후 4:39 UTCresolved

      This incident has been resolved.

    TrueContext Service Disruption

    시작 2024년 3월 22일 오후 5:19 UTC · 2h 43m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Customer Feedback Forms
    1. 2024년 3월 22일 오후 5:19 UTCinvestigating

      We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We are observing issues when accessing newly created customer feedback forms.

    2. 2024년 3월 22일 오후 6:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 3월 22일 오후 6:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 3월 22일 오후 8:02 UTCresolved

      This incident has been resolved.