Propay 장애 기록

1. 2026년 7월 14일 PM 4:18 UTCinvestigating

   3:00 a.m. (MT) 목요일, 7 월 16 일, 데이터베이스 시스템은 월별 유지 보수를받습니다. 우리는 이 시간 구조 도중 서비스 중단의 5 분 이상 기대합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 10일 PM 8:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 2026년 7월 13일 PM 2:41 UTCresolved

   This incident has been resolved.

1. 2026년 6월 12일 PM 8:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 2026년 6월 13일 AM 1:39 UTCresolved

   This incident has been resolved.

1. 2026년 5월 29일 PM 7:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 2026년 5월 30일 PM 2:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 1일 PM 7:16 UTCresolved

   This incident has been resolved.

1. 2026년 5월 29일 PM 2:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 2026년 5월 29일 PM 3:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 29일 PM 5:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 2026년 5월 12일 PM 9:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 2026년 5월 13일 PM 1:52 UTCresolved

   This incident has been resolved.

1. 2026년 4월 30일 PM 5:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 2026년 5월 1일 PM 4:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 2026년 4월 22일 PM 1:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026년 4월 22일 PM 9:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 22일 PM 9:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 22일 PM 9:10 UTCresolved

   This incident has been resolved.

1. 2026년 4월 15일 PM 9:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026년 4월 16일 PM 2:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 16일 PM 7:00 UTCresolved

   This incident has been resolved.

1. 2026년 4월 21일 PM 5:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 2026년 3월 30일 PM 4:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 2026년 3월 30일 PM 9:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 2026년 3월 31일 PM 3:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 2026년 3월 12일 PM 8:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 2026년 2월 13일 AM 1:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 2026년 2월 13일 AM 2:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 2026년 2월 13일 AM 4:02 UTCmonitoring

   Delayed reports are now delivering.

4. 2026년 2월 13일 AM 4:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 2026년 2월 11일 PM 4:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 2026년 2월 10일 PM 3:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026년 2월 10일 PM 5:41 UTCresolved

   This incident has been resolved.

1. 2026년 1월 6일 PM 9:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 2026년 1월 7일 AM 12:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 2026년 1월 7일 PM 4:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 2025년 12월 27일 PM 5:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 2025년 12월 28일 AM 12:52 UTCresolved

   This incident has been resolved.

1. 2025년 12월 5일 PM 3:53 UTCinvestigating

   We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution. Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.

2. 2025년 12월 5일 PM 5:53 UTCidentified

   We have identified the issue and are implementing a fix. For partners who initiate their own bank transfers, they will need to re-initiate those bank transfer requests. Global teams will work on re-running sweep bank transfer jobs for other affected partners.

3. 2025년 12월 5일 PM 6:54 UTCresolved

   This issue is resolved. Bank transfers have been or will be initiated for partners whose bank transfers are initiated by Global Payments (ProPay). Partners whose solutions initiate bank transfers will need to re-run those processes prior to 7pm ET to ensure they are included in today's bank transfer files.

1. 2025년 12월 1일 PM 5:10 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 2025년 12월 1일 PM 6:16 UTCresolved

   This incident has been resolved.

1. 2025년 11월 28일 PM 10:54 UTCinvestigating

   We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution. Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.

2. 2025년 11월 29일 AM 12:27 UTCmonitoring

   Our teams have implemented a fix and are continuing to monitor the outcomes.

3. 2025년 11월 29일 AM 12:59 UTCresolved

   This issue is now resolved. Due to communication issues between systems, transaction statuses were not properly updating, resulting in them not being funded and sent to merchant bank accounts. The issue was corrected and transactions were funded. Affected merchants should expect to see funds deposited in their bank accounts Monday if bank transfers are automatically initiated by Global Payments/ProPay and Tuesday if they are initiated by partner systems. Technical teams are continuing to investigate the root cause and implement follow up action items to improve monitoring and remediation plans in the future.