Propay 장애 기록

1. 2026년 10월 22일 오후 4:28 UTCresolved

   우리는 10/7/26을 시작으로 몇 가지 환불을 처리하는 데 문제가 있었다는 사실을 알게되었습니다. 우리는 성공적으로 환불하지 않은 모든 거래를 확인하고 재조정하고 있으며 SPM 팀은 특정 거래 정보와 함께 영향을받는 상인과 파트너와 접촉 할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 5일 오후 5:37 UTCinvestigating

   10월 7일(수), 2026일(금), 데이터베이스 시스템은 유지보수를 진행합니다. 보고는 불행하게도 정비 때문에 연기될 것입니다. 몇 시간 이상 지연을 기대하지 않습니다.

2. 2026년 10월 7일 오후 1:12 UTCresolved

   정비가 완료되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 17일 오후 9:22 UTCinvestigating

   우리는 일부 상인을위한 지연 된 자금의 문제의 인식입니다. 가능한 한 빨리 문제를 식별하고 해결하기 위해 노력하고 있습니다.

2. 2026년 9월 17일 오후 9:35 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 9월 17일 오후 9:50 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 14일 오후 4:18 UTCinvestigating

   3:00 a.m. (MT) 목요일, 7 월 16 일, 데이터베이스 시스템은 월별 유지 보수를받습니다. 우리는 이 시간 구조 도중 서비스 중단의 5 분 이상 기대합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 10일 오후 8:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 2026년 7월 13일 오후 2:41 UTCresolved

   This incident has been resolved.

1. 2026년 6월 12일 오후 8:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 2026년 6월 13일 오전 1:39 UTCresolved

   This incident has been resolved.

1. 2026년 5월 29일 오후 7:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 2026년 5월 30일 오후 2:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 1일 오후 7:16 UTCresolved

   This incident has been resolved.

1. 2026년 5월 29일 오후 2:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 2026년 5월 29일 오후 3:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 29일 오후 5:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 2026년 5월 12일 오후 9:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 2026년 5월 13일 오후 1:52 UTCresolved

   This incident has been resolved.

1. 2026년 4월 30일 오후 5:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 2026년 5월 1일 오후 4:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 2026년 4월 22일 오후 1:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026년 4월 22일 오후 9:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 22일 오후 9:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 22일 오후 9:10 UTCresolved

   This incident has been resolved.

1. 2026년 4월 15일 오후 9:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026년 4월 16일 오후 2:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 16일 오후 7:00 UTCresolved

   This incident has been resolved.

1. 2026년 4월 21일 오후 5:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 2026년 3월 30일 오후 4:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 2026년 3월 30일 오후 9:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 2026년 3월 31일 오후 3:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 2026년 3월 12일 오후 8:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 2026년 2월 13일 오전 1:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 2026년 2월 13일 오전 2:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 2026년 2월 13일 오전 4:02 UTCmonitoring

   Delayed reports are now delivering.

4. 2026년 2월 13일 오전 4:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 2026년 2월 11일 오후 4:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 2026년 2월 10일 오후 3:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 2026년 2월 10일 오후 5:41 UTCresolved

   This incident has been resolved.

1. 2026년 1월 6일 오후 9:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 2026년 1월 7일 오전 12:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 2026년 1월 7일 오후 4:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 2025년 12월 27일 오후 5:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 2025년 12월 28일 오전 12:52 UTCresolved

   This incident has been resolved.