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    Quavered 장애 기록

    41 Quavered incidents · 2018년 10월 — official updates, affected components, duration and resolution details.

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    Curriculum Access Issues

    시작 2025년 10월 9일 오후 3:00 UTC · 20m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    QuaverEd Products
    1. 2025년 10월 9일 오후 3:06 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 2025년 10월 9일 오후 3:08 UTCmonitoring

      Access to QuaverEd products is being restored, and services are becoming available. We are continuing to monitor closely.

    3. 2025년 10월 9일 오후 3:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2025년 10월 9일 오후 3:21 UTCresolved

      Access to QuaverEd products has been restored.

    Curriculum Access Issues

    시작 2025년 10월 9일 오후 1:00 UTC · 37m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    QuaverEd Products
    1. 2025년 10월 9일 오후 1:08 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 2025년 10월 9일 오후 1:13 UTCmonitoring

      Access to QuaverEd products is being restored, and services are becoming available. We are continuing to monitor closely.

    3. 2025년 10월 9일 오후 1:37 UTCresolved

      Access to QuaverEd products has been restored.

    Curriculum Access Issues

    시작 2025년 10월 8일 오후 5:01 UTC · 3h 24m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    QuaverEd Products
    1. 2025년 10월 8일 오후 5:19 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 2025년 10월 8일 오후 5:40 UTCmonitoring

      Product services are now available. We’re monitoring while we continue investigating the cause.

    3. 2025년 10월 8일 오후 8:25 UTCresolved

      The incident has been resolved. An unusual spike in web server load temporarily prevented access to QuaverEd products.

    QuaverEd Service Outage

    시작 2025년 8월 12일 오후 2:41 UTC · 54m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    QuaverEd ProductsSingle Sign-On into QuaverEdQuaverEd.com
    1. 2025년 8월 12일 오후 2:41 UTCinvestigating

      We are aware of a site slowdown and are investigating the issue.

    2. 2025년 8월 12일 오후 2:45 UTCinvestigating

      We are back online and monitoring for slowness.

    3. 2025년 8월 12일 오후 3:09 UTCinvestigating

      The site came back online at 9:49 a.m. and is performing normally again.

    4. 2025년 8월 12일 오후 3:35 UTCresolved

      This issue has been resolved, and all sites are operational.

    QuaverEd Outage

    시작 2024년 11월 4일 오후 4:23 UTC · 1h 48m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    QuaverEd Products
    1. 2024년 11월 4일 오후 4:23 UTCinvestigating

      We are experiencing technical issues affecting our product’s usability. Our team is working swiftly to resolve the issue. We apologize for the disruption and appreciate your patience. Please check back for updates.

    2. 2024년 11월 4일 오후 4:25 UTCidentified

      The issue has been identified, and we are implementing a fix.

    3. 2024년 11월 4일 오후 4:39 UTCmonitoring

      A fix has been implemented, and the products are stable. We will continue to monitor the issue.

    4. 2024년 11월 4일 오후 6:12 UTCresolved

      This incident has been resolved.

    5. 2024년 11월 4일 오후 6:12 UTCpostmortem

      There was a disruptive slowdown on the QuaverEd site. Our estimates show we had approximately an 80% drop in functionality/usability between the times of 9:43am and 10:14am

    Major Service Outage

    시작 2024년 7월 1일 오후 3:17 UTC · 1h 52m

    Pending
    영향을 받은 구성 요소
    QuaverEd.com
    1. 2024년 7월 1일 오후 3:17 UTCinvestigating

      We are aware of a problem accessing the site and are looking into it.

    2. 2024년 7월 1일 오후 5:09 UTCresolved

      This incident has been resolved.

    Database Server Connection Issues

    시작 2024년 2월 12일 오후 7:35 UTC · 5m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Single Sign-On into QuaverEd
    1. 2024년 2월 12일 오후 7:35 UTCinvestigating

      QuaverEd is tracking issues with connections to our database servers. Assignments and Google SSO are two areas of the QuaverEd platform that are currently affected.

    2. 2024년 2월 12일 오후 7:40 UTCresolved

      This issue has been resolved.

    Site Outage

    시작 2023년 9월 14일 오후 3:00 UTC · 0m

    Outage중대한 인시던트
    1. 2023년 9월 14일 오후 3:53 UTCresolved

      System outage due to database cluster unreachable. A system restart was required to correct issue. Outage from 10:05 - 10:35 CDT.

    Partial Degradation of Service

    시작 2023년 9월 7일 오후 12:00 UTC · 0m

    Outage중대한 인시던트
    1. 2023년 9월 7일 오후 1:29 UTCresolved

      One of our quavered.com servers went offline this morning resulting in partial degradation of service until that server could be removed from our network.

    SSO down for all users

    시작 2023년 5월 15일 오후 2:02 UTC · 35m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Single Sign-On into QuaverEd
    1. 2023년 5월 15일 오후 2:02 UTCinvestigating

      We are investigating this issue.

    2. 2023년 5월 15일 오후 2:38 UTCresolved

      This incident has been resolved.

    Server Outage

    시작 2023년 2월 1일 오후 5:07 UTC · 6h 16m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    QuaverEd.com
    1. 2023년 2월 1일 오후 5:07 UTCinvestigating

      We are currently investigating the issue.

    2. 2023년 2월 1일 오후 5:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 2월 1일 오후 10:25 UTCinvestigating

      We've identified the issue and are working to resolve it though we're still seeing partial outages. We appreciate your patience in the interim.

    4. 2023년 2월 1일 오후 11:23 UTCresolved

      This incident has been resolved.

    Temporary Network Outage

    시작 2023년 1월 12일 오후 5:00 UTC · 0m

    Pending
    1. 2023년 1월 12일 오후 5:58 UTCresolved

      Due to a mis-applied network configuration there was a period of approximately 12 minutes of downtime between 11:14 CST and 11:26 CST. During this period all services and resources were unavailable. This issue has been corrected. We will continue to monitor the situation to ensure no additional issues occur.

    Site Slowdowns

    시작 2022년 1월 4일 오후 9:16 UTC · 1d 18h

    Pending
    영향을 받은 구성 요소
    QuaverEd.com
    1. 2022년 1월 4일 오후 9:16 UTCmonitoring

      Two site slowdowns occurred today, January 4th, 2022. - 9:00am to 9:30 CST - 1:30pm to 1:46pm CST We are currently monitoring the situation.

    2. 2022년 1월 6일 오후 4:01 UTCresolved

      This incident has been resolved. The site is stable for all Users at this time.

    Error on Login

    시작 2021년 8월 3일 오전 1:05 UTC · 45m

    Pending
    1. 2021년 8월 3일 오전 1:05 UTCinvestigating

      We are aware of an issue logging into our sites right now. We are investigating the cause.

    2. 2021년 8월 3일 오전 1:07 UTCinvestigating

      This login issue appears to be intermittent... We are continuing to investigate.

    3. 2021년 8월 3일 오전 1:50 UTCresolved

      This incident has been resolved

    Error on login

    시작 2021년 8월 3일 오전 12:19 UTC · 39m

    Pending
    영향을 받은 구성 요소
    Help.QuaverEd.comSingle Sign-On into QuaverEdQuaverEd.com
    1. 2021년 8월 3일 오전 12:19 UTCidentified

      We are aware of an issue logging into our sites right now. The cause has been identified and we are working to correct the situation.

    2. 2021년 8월 3일 오전 12:58 UTCresolved

      This incident has been resolved. A required restart to a set of servers resulted in a misconfiguration. That has been corrected and measures have been taken to ensure the correct configuration is applied after future restarts.

    Student Site Login Issue

    시작 2021년 5월 21일 오후 3:12 UTC · 25m

    Issues경미한 인시던트
    1. 2021년 5월 21일 오후 3:12 UTCinvestigating

      At this time, there is an issue with our student site that affects some students from being able to login to their account. QuaverEd's Development Team is currently investigating the issue, and will resolve it as quickly as possible.

    2. 2021년 5월 21일 오후 3:37 UTCresolved

      This issue has been resolved.

    Student Site Internal Server Error

    시작 2021년 3월 11일 오후 2:00 UTC · 39m

    Outage중대한 인시던트
    1. 2021년 3월 11일 오후 2:00 UTCidentified

      This morning at approximately 6:49am, there was an issue where students, after logging in to student.QuaverEd.com, were unable to access resources in their account.

    2. 2021년 3월 11일 오후 2:39 UTCresolved

      Our team resolved this issue at approximately 7:59am

    Student SSO Login Outage (Chrome Users Only)

    시작 2021년 3월 3일 오후 6:19 UTC · 0m

    Pending
    영향을 받은 구성 요소
    Single Sign-On into QuaverEd
    1. 2021년 3월 3일 오후 6:19 UTCresolved

      This morning at approximately 10:49am (central), we experienced an issue that kept student users, whose accounts are provisioned through Single Sign On (SSO), from logging in to QuaverMusic.com. This issue only occurred in Google Chrome. This issue was resolved at 11:25am (central)

    Server Outage

    시작 2021년 3월 3일 오후 4:10 UTC · 0m

    Pending
    영향을 받은 구성 요소
    Help.QuaverEd.comSingle Sign-On into QuaverEdQuaverEd.com
    1. 2021년 3월 3일 오후 4:10 UTCresolved

      This morning, our site experienced an issue that was causing QuaverMusic.com to be slow to the point of unresponsive and fixed said issue. This issue outage began at approximately 8:58am, and our team resolved the issue at 9:31am.

    Isolated Login Incident

    시작 2021년 2월 11일 오후 4:59 UTC · 0m

    Pending
    영향을 받은 구성 요소
    Single Sign-On into QuaverEd
    1. 2021년 2월 11일 오후 4:59 UTCresolved

      An internal change to a database on Thursday 2/11 led to an occasional issue with users logging in. We were made aware of this issue at around 9:35AM on Thursday 2/11 and found that the issue only impacted Single Sign-On users. Once identified, the issue and resolved by 9:43AM. No action is needed by users and all systems are back to normal.