Questline 장애 기록

1. 2026년 7월 13일 PM 1:17 UTCinvestigating

   우리는 현재 504 게이트웨이 타임 아웃을 일으키는 문제를 조사하고 있습니다.

2. 2026년 7월 13일 PM 2:13 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 13일 PM 2:49 UTCresolved

   이 사건은 해결되었습니다. 감사합니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 7일 PM 7:21 UTCinvestigating

   Email campaigns are taking inordinate amounts of time to dispatch. We are investigating this issue.

2. 2026년 5월 7일 PM 8:19 UTCmonitoring

   We have identified the issue and are actively monitoring the situation. I patch release will be issued as soon as possible to resolve the slowness. Thank you for your patience.

3. 2026년 5월 8일 AM 12:38 UTCresolved

   The issue has been resolved. We apologize for any inconvenience.

1. 2025년 3월 13일 PM 2:10 UTCidentified

   Content Searching in Engage is currently down. We have identified the issue and will be implementing a fix shortly.

2. 2025년 3월 13일 PM 2:38 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 3월 13일 PM 2:39 UTCresolved

   This incident has been resolved.

1. 2025년 1월 8일 PM 3:35 UTCinvestigating

   SMS messaging is currently down. We are actively investigating this issue.

2. 2025년 1월 10일 AM 1:40 UTCresolved

   This incident has been resolved.

1. 2024년 11월 18일 PM 3:16 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 11월 18일 PM 8:05 UTCresolved

   This incident has been resolved.

1. 2024년 7월 19일 AM 10:44 UTCinvestigating

   We are currently investigating a system outage due to a technology issue with a vendor.

2. 2024년 7월 19일 AM 11:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 7월 19일 PM 3:48 UTCresolved

   This incident has been resolved.

1. 2024년 3월 19일 PM 8:22 UTCidentified

   We have identified an issue with reporting that is causing duplicative events to be displayed. We are working on a fix. Engage remains up and business critical systems are functioning normally.

2. 2024년 3월 19일 PM 8:22 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2024년 3월 21일 PM 11:18 UTCresolved

   Reporting numbers have been restored and are now functioning normally. We apologize for any inconvenience.

1. 2024년 2월 22일 PM 7:35 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 2월 22일 PM 7:52 UTCresolved

   This incident has been resolved.

1. 2024년 1월 30일 PM 1:24 UTCinvestigating

   We are currently experiencing difficulties dispatching sends at this time. We are currently investigating and will update when we know more details.

2. 2024년 1월 30일 PM 5:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 1월 30일 PM 5:11 UTCresolved

   This incident has been resolved.

1. 2023년 12월 9일 AM 2:09 UTCinvestigating

   We are aware of this issue and should have a fix shortly.

2. 2023년 12월 9일 AM 2:20 UTCresolved

   View as Web Page links are now working properly. We apologize for any inconvenience.

1. 2023년 11월 7일 PM 3:45 UTCinvestigating

   We are aware of an issue impacting searching in Engage Content. We expect this to be resolved within the day.

2. 2023년 11월 7일 PM 4:24 UTCresolved

   This incident has been resolved.

1. 2023년 8월 4일 PM 5:10 UTCmonitoring

   We are aware of a current issue where some campaigns are showing 0's for their campaign level stats. We expect stats to continue to roll in over the next 24 hours. Campaign send, event details, and exports are not impacted. Thank you for your patience as we work to resolve this issue.

2. 2023년 8월 5일 PM 3:48 UTCresolved

   This incident has been resolved.

1. 2022년 8월 22일 PM 8:57 UTCinvestigating

   We are currently investigating this issue.

2. 2022년 8월 22일 PM 11:59 UTCresolved

   This incident has been resolved.

1. 2022년 4월 22일 PM 5:38 UTCinvestigating

   We are currently investigating this issue.

2. 2022년 4월 22일 PM 5:52 UTCresolved

   This incident has been resolved.

1. 2022년 1월 20일 PM 4:08 UTCidentified

   We have identified an issue with serving images on the Engage platform. Some requests for images are failing due do a networking issue. We are actively working to fix the problem.

2. 2022년 1월 20일 PM 4:31 UTCresolved

   Network capacity has been increased and CDN is now serving email images normally. We apologize for this inconvenience.

1. 2022년 1월 19일 PM 8:48 UTCinvestigating

   NL approval pages for some customers that use segmentation for their newsletters have been timing out, first reported at 1:25pm EST. We are actively working on a fix for this issue.

2. 2022년 1월 19일 PM 9:47 UTCresolved

   A performance patch has been released in order to mitigate the page load timeouts for NL approvals that use segmentation in some cases. Further optimization to reduce page load timing is ongoing, but absent an ideal experience, we will be closing this incident for the time being.

1. 2021년 7월 14일 PM 6:15 UTCinvestigating

   Engage is currently unavailable. Our engineers are investigating the issue and updates will be posted here shortly.

2. 2021년 7월 14일 PM 6:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 2021년 7월 14일 PM 7:42 UTCidentified

   An issue has been identified and engineers are actively working to correct the issue. Updates will be posted here as they become available.

4. 2021년 7월 14일 PM 8:23 UTCmonitoring

   A fix has been implemented and we are currently monitoring results.

5. 2021년 7월 14일 PM 8:45 UTCresolved

   This incident has been resolved.

1. 2019년 12월 9일 PM 6:59 UTCinvestigating

   We are currently investigating reports of Errors during the Newsletter editing process. We will update this incident when the problem has been identified.

2. 2019년 12월 9일 PM 10:23 UTCresolved

   This incident has been resolved.

1. 2019년 11월 13일 PM 6:44 UTCidentified

   Engage is currently unavailable. The issue has been identified and our team is working to put a fix in place.

2. 2019년 11월 13일 PM 9:07 UTCidentified

   We are continuing to work on a fix for this issue. Engage is expected to remain unavailable until approximately 5:30pm EST. We apologize for the inconvenience.

3. 2019년 11월 13일 PM 10:56 UTCresolved

   Engage functionality is now fully restored. There is a possiblity that data loss may have occurred for some actions taken in the system between 1:25 and 2:09pm EST. Please review any updates you may have made during that time carefully. We apologize for any inconvenience.

1. 2019년 7월 4일 PM 2:42 UTCinvestigating

   Engage systems are currently experiencing intermittent errors affecting all components. We are investigating the issue.

2. 2019년 7월 4일 PM 3:02 UTCresolved

   Errors affecting various components of Engage have been resolved. All systems are now functioning properly.