Reclaimai 장애 기록

1. 2026년 8월 31일 PM 8:10 UTCinvestigating

   Microsoft는 Outlook 및 Exchange를 포함한 Microsoft 365 (Business 및 Enterprise)에 영향을 미치는 서비스 향상을보고합니다. 결과적으로 캘린더 동기화 및 스케줄링은 Microsoft 365 계정을 통해 연결된 Reclaim 고객에 대해 작동하지 않을 수 있습니다. 이것은 Microsoft의 측면에 대한 문제입니다. Microsoft의 진행 상황을 추적 할 수 있습니다. https://status.cloud.microsoft 우리는 상황에 따라이 상태를 업데이트합니다.

2. 2026년 8월 31일 PM 8:11 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 9월 1일 AM 1:58 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 24일 AM 1:03 UTCresolved

   A subset of customers who use Reclaim.ai with Slack received a number of duplicate Slack notifications (event reminders, daily digest, etc.).

1. 2026년 4월 20일 PM 6:53 UTCinvestigating

   We are currently investigating an issue where some users are seeing errors when trying to add Zoom as the video conferencing option to Smart Meetings

2. 2026년 4월 20일 PM 8:11 UTCinvestigating

   The issue was identified and a fix was deployed.

3. 2026년 4월 20일 PM 8:12 UTCresolved

   This incident has been resolved.

1. 2026년 4월 13일 AM 10:34 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 4월 13일 AM 11:02 UTCresolved

   There was no issue with calendar sync. All systems are working correclty.

1. 2026년 4월 2일 PM 5:31 UTCinvestigating

   Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.

2. 2026년 4월 2일 PM 5:36 UTCidentified

   The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.

3. 2026년 4월 2일 PM 5:40 UTCidentified

   A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.

4. 2026년 4월 2일 PM 5:49 UTCmonitoring

   Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding.

5. 2026년 4월 2일 PM 5:54 UTCresolved

   This incident has been resolved.

1. 2026년 3월 9일 PM 12:52 UTCinvestigating

   We’re currently experiencing degraded calendar sync performance. Some calendar updates may be delayed while we investigate and work on a fix.

2. 2026년 3월 9일 PM 12:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 9일 PM 1:07 UTCidentified

   We’ve identified the issue, and service should return to normal shortly.

4. 2026년 3월 9일 PM 1:25 UTCresolved

   The issue has been resolved, and calendar sync performance is back to normal.

1. 2026년 3월 5일 AM 2:22 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 5일 AM 2:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 5일 AM 2:44 UTCresolved

   This incident has been resolved.

1. 2026년 2월 11일 PM 5:18 UTCinvestigating

   Some users may experience a delay on syncs to and from their Google calendars.

2. 2026년 2월 11일 PM 7:48 UTCresolved

   This incident has been resolved.

1. 2026년 2월 9일 PM 6:45 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 9일 PM 7:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 9일 PM 7:37 UTCresolved

   This incident has been resolved.

1. 2026년 2월 6일 PM 11:08 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2026년 2월 7일 AM 2:57 UTCidentified

   Tasks and their associated calendar events are in the process of being restored.

3. 2026년 2월 7일 AM 6:21 UTCresolved

   Tasks and logged time on past events have been restored for most customers.

1. 2026년 2월 4일 PM 11:08 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 4일 PM 11:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 4일 PM 11:32 UTCresolved

   This incident has been resolved.

1. 2025년 11월 18일 PM 2:00 UTCinvestigating

   We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

2. 2025년 11월 18일 PM 4:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 18일 PM 4:41 UTCmonitoring

   Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/

4. 2025년 11월 18일 PM 6:01 UTCresolved

   Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.

1. 2025년 9월 22일 PM 4:12 UTCinvestigating

   We are aware that the web application and the underlying scheduler is inaccessible for some users.

2. 2025년 9월 22일 PM 4:20 UTCmonitoring

   The issue appears to be related to a bad deploy, which has since been rolled back. All systems appear to be fully operational again.

3. 2025년 9월 22일 PM 4:55 UTCresolved

   This incident has been resolved.

1. 2025년 6월 12일 PM 6:29 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 6월 12일 PM 7:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 12일 PM 7:58 UTCresolved

   This incident has been resolved.

1. 2025년 6월 6일 PM 4:28 UTCresolved

   A small number of users weren't able to book meetings via scheduling links.

1. 2025년 6월 2일 PM 8:21 UTCidentified

   We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr

2. 2025년 6월 3일 AM 12:48 UTCresolved

   This incident has been resolved.

1. 2025년 5월 19일 PM 3:54 UTCidentified

   Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/

2. 2025년 5월 19일 PM 3:55 UTCidentified

   We monitoring Linear status and will update when issue is resolved

3. 2025년 5월 19일 PM 4:11 UTCmonitoring

   Linear has updated their status to operational and we are monitoring/verifying

4. 2025년 5월 19일 PM 5:20 UTCresolved

   This incident has been resolved.

1. 2025년 4월 28일 PM 4:40 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 4월 28일 PM 4:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 4월 28일 PM 4:48 UTCresolved

   This incident has been resolved.

1. 2025년 4월 6일 PM 9:44 UTCidentified

   We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

2. 2025년 4월 6일 PM 10:27 UTCidentified

   We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.

3. 2025년 4월 6일 PM 11:10 UTCmonitoring

   The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.

4. 2025년 4월 6일 PM 11:57 UTCresolved

   This incident has been resolved.

1. 2025년 3월 19일 PM 12:52 UTCinvestigating

   We have received reports of delays in syncing in both directions for Microsoft Outlook. We're currently investigating the issue.

2. 2025년 3월 19일 PM 2:15 UTCidentified

   We are seeing the delays on Microsoft sync decrease, but there are still some delays for some users. We are continuing to mitigate the issue.

3. 2025년 3월 19일 PM 5:05 UTCidentified

   We are continuing to investigate and resolve the issue impacting delayed Outlook sync. We believe the issue impacts ~20% of the Outlook beta users. A potential fix is being deployed right now and we will continue to monitor the situation.

4. 2025년 3월 19일 PM 10:32 UTCmonitoring

   A fix has gone out and we are seeing the delayed work is getting processes. We anticipate we will be fully caught up with calendar sync changes in the next 1-2 hours. We will provide another update soon.

5. 2025년 3월 19일 PM 11:29 UTCresolved

   The backlog has fully processed. We have determined that the core cause of today's incident was due to some (unrelated) database maintenance work we initiated yesterday, which began to have compounding impact on the specific Microsoft Outlook subsystem. We halted the maintenance work and will be exploring other ways to do that work in the future without causing a similar incident. Thank you for your patience as we worked through your Outlook calendar changes today.