Red Canary 장애 기록

1. 2026년 10월 15일 오전 3:14 UTCinvestigating

   우리는 현재 데이터 처리 지연을 경험하고있다, 일부 고객에게 늦은 감지 알림 결과로. 이 사건은 추가 정보로 업데이트됩니다.

2. 2026년 10월 15일 오전 3:19 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 10월 15일 오전 3:43 UTCidentified

   Telemetry는 지연되고 시스템은 우리가이 문제를 해결하기 위해 계속 노력으로 degraded.

4. 2026년 10월 15일 오전 5:12 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 29일 오후 7:07 UTCidentified

   The issue has been identified and we are currently working on a fix.

2. 2026년 6월 30일 오전 1:46 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 2026년 6월 30일 오전 2:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 6월 30일 오전 2:44 UTCresolved

   This incident has been resolved.

1. 2026년 5월 16일 오후 8:17 UTCidentified

   Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.

2. 2026년 5월 16일 오후 8:49 UTCresolved

   This incident has been resolved.

1. 2026년 5월 8일 오후 10:40 UTCinvestigating

   We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.

2. 2026년 5월 8일 오후 11:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 9일 오전 5:46 UTCresolved

   This incident has been resolved.

1. 2026년 4월 8일 오후 7:50 UTCmonitoring

   We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 2026년 4월 8일 오후 10:16 UTCresolved

   Monitoring has confirmed the system is operating normally and detections are no longer delayed.

1. 2026년 4월 6일 오후 11:26 UTCinvestigating

   We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.

2. 2026년 4월 7일 오전 2:19 UTCmonitoring

   We are monitoring the system to confirm that it is returning to normal operations.

3. 2026년 4월 7일 오전 3:34 UTCresolved

   This incident has been resolved.

1. 2025년 12월 4일 오후 10:33 UTCmonitoring

   We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 2025년 12월 5일 오전 1:56 UTCresolved

   This incident has been resolved.

1. 2025년 11월 11일 오후 12:33 UTCmonitoring

   We are currently experiencing data processing delays, resulting in late detection notification to some customers.

2. 2025년 11월 11일 오후 12:57 UTCresolved

   This incident has been resolved.

1. 2025년 10월 31일 오후 6:17 UTCidentified

   We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.

2. 2025년 10월 31일 오후 9:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 11월 1일 오후 12:28 UTCresolved

   This incident has been resolved.

1. 2025년 10월 29일 오후 5:16 UTCinvestigating

   We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.

2. 2025년 10월 29일 오후 9:43 UTCmonitoring

   Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.

3. 2025년 10월 29일 오후 10:18 UTCresolved

   This incident has been resolved.

1. 2025년 10월 27일 오후 9:06 UTCidentified

   We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.

2. 2025년 10월 27일 오후 10:18 UTCresolved

   This incident has been resolved.

1. 2025년 10월 24일 오후 4:17 UTCmonitoring

   We are processing a large backlog of data and detections may be delayed.

2. 2025년 10월 24일 오후 9:53 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오후 4:38 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 2025년 10월 20일 오후 10:55 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 2025년 10월 20일 오전 10:09 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 2025년 10월 20일 오전 10:31 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 2025년 10월 15일 오후 9:20 UTCinvestigating

   We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.

2. 2025년 10월 15일 오후 9:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 15일 오후 11:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 10월 16일 오전 12:56 UTCresolved

   This incident has been resolved.

1. 2025년 9월 18일 오후 6:18 UTCidentified

   We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.

2. 2025년 9월 18일 오후 6:40 UTCresolved

   This incident has been resolved.

1. 2025년 9월 10일 오후 5:39 UTCidentified

   We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

2. 2025년 9월 10일 오후 6:30 UTCresolved

   Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

1. 2025년 8월 13일 오후 8:49 UTCidentified

   SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

2. 2025년 8월 14일 오후 7:02 UTCresolved

   This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.

1. 2025년 8월 12일 오후 3:35 UTCinvestigating

   We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

2. 2025년 8월 12일 오후 5:38 UTCresolved

   We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

1. 2025년 7월 18일 오후 4:31 UTCinvestigating

   We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.

2. 2025년 7월 18일 오후 4:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 18일 오후 4:53 UTCinvestigating

   A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

4. 2025년 7월 18일 오후 5:02 UTCidentified

   Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

5. 2025년 7월 18일 오후 6:44 UTCmonitoring

   Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

6. 2025년 7월 18일 오후 7:46 UTCresolved

   This incident has been resolved.