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    Restaurant365 장애 기록

    50 Restaurant365 incidents · 2025년 5월 — official updates, affected components, duration and resolution details.

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    Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records

    시작 2026년 7월 10일 오후 4:11 UTC · 4h 5m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    R365Customer DatabasesClassic
    1. 2026년 7월 10일 오후 4:11 UTCinvestigating

      We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

    2. 2026년 7월 10일 오후 4:31 UTCmonitoring

      The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team.

    3. 2026년 7월 10일 오후 8:16 UTCresolved

      This incident has been resolved.

    System Slowness

    시작 2026년 7월 1일 오후 4:23 UTC · 1h 22m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Customer Databases
    1. 2026년 7월 1일 오후 4:23 UTCinvestigating

      We're investigating system-wide slowness for certain customers.

    2. 2026년 7월 1일 오후 4:31 UTCmonitoring

      We've identified the root cause of slowness, and a fix has been pushed. We're seeing recovery and will monitor until resolved.

    3. 2026년 7월 1일 오후 5:45 UTCresolved

      This incident has been resolved.

    Radar Login Slowness

    시작 2026년 6월 25일 오후 5:45 UTC · 39m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Radar Services
    1. 2026년 6월 25일 오후 5:45 UTCinvestigating

      We are investigating reports of slowness for certain customers while logging into Radar.

    2. 2026년 6월 25일 오후 6:09 UTCmonitoring

      A fix has been pushed, and we're seeing recovery. We'll continue to monitor for slow performance.

    3. 2026년 6월 25일 오후 6:24 UTCresolved

      This incident has been resolved.

    R365 Payroll Processing Unavailable

    시작 2026년 6월 15일 오후 10:25 UTC · 50m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    R365 Payroll
    1. 2026년 6월 15일 오후 10:25 UTCinvestigating

      We’re currently experiencing an issue affecting Payroll Processing, which is temporarily unavailable. Our team is actively working to restore functionality as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.

    2. 2026년 6월 15일 오후 11:16 UTCresolved

      This incident has been resolved, and Payroll Processing has resumed.

    R365 Payroll Degradation

    시작 2026년 6월 15일 오후 3:45 UTC · 1h 19m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    R365 Payroll
    1. 2026년 6월 15일 오후 3:45 UTCinvestigating

      We are investigating reports that Payroll Overview is unavailable for certain customers.

    2. 2026년 6월 15일 오후 4:20 UTCidentified

      A solution has been prepared and is being implemented now.

    3. 2026년 6월 15일 오후 4:29 UTCmonitoring

      A fix has been deployed, and we're monitoring for further reports.

    4. 2026년 6월 15일 오후 5:04 UTCresolved

      This incident has been resolved.

    AI Dashboards

    시작 2026년 6월 2일 오후 3:00 UTC · 1d 6h

    Outage심각한 인시던트
    영향을 받은 구성 요소
    AI Dashboards
    1. 2026년 6월 2일 오후 3:00 UTCinvestigating

      We are investigating reports that AI Dashboards are returning errors for certain users.

    2. 2026년 6월 2일 오후 3:17 UTCidentified

      We have identified the root cause of this issue and a fix is being prepared.

    3. 2026년 6월 2일 오후 6:23 UTCidentified

      We are continuing to work towards a fix for this issue.

    4. 2026년 6월 2일 오후 6:34 UTCmonitoring

      A fix has been implemented and reports can be viewed as expected.

    5. 2026년 6월 2일 오후 8:09 UTCmonitoring

      We are continuing to monitor intermittent troubles.

    6. 2026년 6월 3일 오후 2:13 UTCidentified

      Our teams continue to work on this issue.

    7. 2026년 6월 3일 오후 5:59 UTCidentified

      Our teams continue to pursue a solution.

    8. 2026년 6월 3일 오후 7:36 UTCmonitoring

      A fix has been implemented and AI Dashboards are coming back online. We'll continue to monitor.

    9. 2026년 6월 3일 오후 9:00 UTCresolved

      This incident has been resolved, and AI Dashboards are now fully operational.

    Reports of Slowness

    시작 2026년 6월 1일 오후 3:48 UTC · 5h 17m

    Pending
    영향을 받은 구성 요소
    Ad HocMy ReportsCustomer DatabasesAI DashboardsCustom Financials Reporter
    1. 2026년 6월 1일 오후 3:48 UTCinvestigating

      We are currently investigating reports of slowness

    2. 2026년 6월 1일 오후 6:08 UTCmonitoring

      A fix has been implemented, and we are continuing to see signs of recovery across affected services. We will continue to monitor system performance closely and provide updates as needed.

    3. 2026년 6월 1일 오후 9:05 UTCresolved

      With continued reports of full recovery, will mark this incident as resolved.

    Multi-Factor Authentication

    시작 2026년 5월 28일 오후 1:32 UTC · 22m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Customer Databases
    1. 2026년 5월 28일 오후 1:32 UTCinvestigating

      We are investigating reports that MFA is not working as expected for certain users.

    2. 2026년 5월 28일 오후 1:37 UTCmonitoring

      A fix has been implemented and MFA challenges are being sent. We'll continue to monitor.

    3. 2026년 5월 28일 오후 1:55 UTCresolved

      This incident has been resolved, and MFA challenges are being sent as expected.

    Reports of Users Experiencing Slowness and Login Issues

    시작 2026년 5월 21일 오후 7:02 UTC · 1h 35m

    Pending
    영향을 받은 구성 요소
    My ReportsCustomer DatabasesAI DashboardsCustom Financials Reporter
    1. 2026년 5월 21일 오후 7:02 UTCinvestigating

      We are currently investigating reports of users experiencing slowness and login issues

    2. 2026년 5월 21일 오후 8:27 UTCidentified

      Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix.

    3. 2026년 5월 21일 오후 8:37 UTCresolved

      Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved.

    Reports of Slowness

    시작 2026년 5월 18일 오후 4:18 UTC · 5h 16m

    Pending
    영향을 받은 구성 요소
    My ReportsCustomer Databases
    1. 2026년 5월 18일 오후 4:18 UTCinvestigating

      We are investigating multiple reports of slowness. We will provide updates as our research continues.

    2. 2026년 5월 18일 오후 6:18 UTCmonitoring

      A fix was implemented, and we are seeing signs of recovery. We will continue to monitor the results.

    3. 2026년 5월 18일 오후 9:34 UTCresolved

      With reports indicating full recovery, we are marking this incident as resolved.

    US Foods EDI Purchase Orders

    시작 2026년 5월 17일 오후 7:57 UTC · 2h 1m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    FTP File Watcher (Vendor Integration)
    1. 2026년 5월 17일 오후 7:57 UTCinvestigating

      We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.

    2. 2026년 5월 17일 오후 8:51 UTCidentified

      We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.

    3. 2026년 5월 17일 오후 9:58 UTCresolved

      This incident has been resolved, and all order were resubmitted.

    R365 App Push Notifications currently unavailable for Android Users (only)

    시작 2026년 4월 21일 오후 4:27 UTC · 22d 20h

    Pending
    영향을 받은 구성 요소
    R365Classic
    1. 2026년 4월 21일 오후 4:27 UTCmonitoring

      Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.

    2. 2026년 4월 24일 오후 4:02 UTCmonitoring

      Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval

    3. 2026년 5월 14일 오후 12:58 UTCresolved

      This incident has been resolved.

    Reports of Slowness

    시작 2026년 4월 20일 오후 4:02 UTC · 20h 8m

    Pending
    영향을 받은 구성 요소
    Customer Databases
    1. 2026년 4월 20일 오후 4:02 UTCinvestigating

      We are currently investigating reports of system slowness

    2. 2026년 4월 20일 오후 5:32 UTCidentified

      The root cause of the issue has been identified, and we are currently implementing a fix.

    3. 2026년 4월 20일 오후 6:05 UTCmonitoring

      A fix has been implemented and we will continue to monitor the results.

    4. 2026년 4월 21일 오전 1:58 UTCmonitoring

      We are continuing to actively monitor the results of the implemented fix.

    5. 2026년 4월 21일 오후 12:10 UTCresolved

      We are now marking this incident resolved with continued reports of recovery

    R365 Payroll Degradation

    시작 2026년 4월 8일 오후 2:33 UTC · 6h 31m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    R365 Payroll
    1. 2026년 4월 8일 오후 2:33 UTCinvestigating

      We are investigating reports of site slowness within the R365 Payroll module.

    2. 2026년 4월 8일 오후 2:44 UTCidentified

      The root cause has been identified, and a fix is being prepared.

    3. 2026년 4월 8일 오후 3:56 UTCmonitoring

      A fix has been implemented, and we're monitoring the situation.

    4. 2026년 4월 8일 오후 3:56 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2026년 4월 8일 오후 9:04 UTCresolved

      This incident has been resolved.

    Reports of slowness for payments to be calculated

    시작 2026년 4월 7일 오후 5:57 UTC · 6h 7m

    Pending
    영향을 받은 구성 요소
    R365 Payroll
    1. 2026년 4월 7일 오후 5:57 UTCidentified

      The root cause has been identified, and a fix is currently being implemented.

    2. 2026년 4월 7일 오후 7:28 UTCmonitoring

      A fix has been implemented and we are now monitoring the results

    3. 2026년 4월 7일 오후 9:44 UTCmonitoring

      We are continuing to monitor the fix implemented to ensure full recovery

    4. 2026년 4월 8일 오전 12:04 UTCresolved

      We are continuing to see recovery and now consider this incident resolved.

    Custom Financial Reports - Blank Reports

    시작 2026년 3월 12일 오후 8:53 UTC · 4h 44m

    Pending
    영향을 받은 구성 요소
    Custom Financials Reporter
    1. 2026년 3월 12일 오후 8:53 UTCinvestigating

      We are investigating reports that certain Custom Financial Reports appear blank.

    2. 2026년 3월 12일 오후 10:24 UTCidentified

      Our team has identified the root cause of this issue, and a fix is being prepared.

    3. 2026년 3월 13일 오전 12:14 UTCmonitoring

      A fix has been deployed, and we're monitoring for outliers.

    4. 2026년 3월 13일 오전 1:38 UTCresolved

      This incident has been resolved.

    Tip Rules are not Generating

    시작 2026년 3월 11일 오후 3:49 UTC · 2h 19m

    Pending
    영향을 받은 구성 요소
    My ReportsCustomer Databases
    1. 2026년 3월 11일 오후 3:49 UTCidentified

      We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

    2. 2026년 3월 11일 오후 4:25 UTCmonitoring

      The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved

    3. 2026년 3월 11일 오후 6:09 UTCresolved

      The incident has been resolved and we continue to see reports of full recovery.

    Labor not importing

    시작 2026년 3월 8일 오후 4:11 UTC · 8h 0m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    FTP File Watcher (Vendor Integration)APIPOS Integrations (DSS Polling)
    1. 2026년 3월 8일 오후 4:11 UTCinvestigating

      We are currently investigating reports of issues with Labor data imports.

    2. 2026년 3월 8일 오후 8:22 UTCidentified

      A fix is being implemented, and we're seeing recovery.

    3. 2026년 3월 8일 오후 10:04 UTCmonitoring

      Missing labor data is now available for review, and we're monitoring for outliers.

    4. 2026년 3월 9일 오전 12:11 UTCresolved

      This incident has been resolved.

    Radar Polling

    시작 2026년 2월 19일 오후 5:32 UTC · 2h 31m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Client Polling
    1. 2026년 2월 19일 오후 5:32 UTCinvestigating

      We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

    2. 2026년 2월 19일 오후 5:44 UTCmonitoring

      We've implemented a fix for this polling outage, and we're monitoring recovery.

    3. 2026년 2월 19일 오후 8:03 UTCresolved

      Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home

    R365 Payroll Degradation

    시작 2026년 2월 17일 오후 3:20 UTC · 1h 31m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    R365 Payroll
    1. 2026년 2월 17일 오후 3:20 UTCinvestigating

      We are investigating reports that certain customers are unable to process payments through R365 Payroll.

    2. 2026년 2월 17일 오후 3:48 UTCidentified

      Our team has identified the root cause of this interruption, and a fix is being prepared.

    3. 2026년 2월 17일 오후 4:02 UTCmonitoring

      We're seeing payments process as expected, and will continue to monitor for any outliers.

    4. 2026년 2월 17일 오후 4:50 UTCresolved

      This incident has been resolved.