Retrium 장애 기록

1. 2026년 7월 27일 오전 11:27 UTCinvestigating

   현재 이메일 배송 시스템에 대한 정전이 있습니다. 이것은 사용자가 Retrium에서 보낸 이메일의 사용을 필요로하는 이메일, 재설정 암호 또는 기타 시스템을 검증하려고합니다.

2. 2026년 7월 27일 오후 8:26 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 4일 오후 10:06 UTCinvestigating

   There is an issue currently affecting some of our users that is preventing them from inviting new members to Team Rooms or Orgs. We are investigating the issue and will update this page as we work to resolve it.

2. 2026년 2월 4일 오후 10:22 UTCmonitoring

   We've deployed a fix and are monitoring. If you are still encountering issues, please reach out to [email protected].

3. 2026년 2월 5일 오후 1:45 UTCresolved

   The incident appears to be resolved. If there are any issues please contact us at [email protected].

1. 2025년 10월 20일 오후 7:50 UTCmonitoring

   We're experiencing intermittent disruptions due to an ongoing AWS infrastructure outage affecting database connectivity. Users may see delays or timeouts in real-time data. Our team is monitoring closely, but full resolution depends on AWS restoring services. Updates to follow.

2. 2025년 10월 21일 오전 11:30 UTCresolved

   The issue appears to be resolved at this time.

1. 2025년 6월 24일 오후 1:47 UTCinvestigating

   The Retrium application is currently experiencing degraded performance, we are investigating the issue and will update this incident as we work to resolve it.

2. 2025년 6월 24일 오후 2:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 6월 24일 오후 5:00 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 6월 25일 오전 12:24 UTCresolved

   This incident has been resolved.

1. 2025년 2월 12일 오후 9:19 UTCresolved

   At 3:28PM ET app.retrium.com experienced an outage for 3 minutes.

1. 2024년 7월 23일 오후 4:15 UTCinvestigating

   We are currently investigating a reported issue where Org Admins and Org Managers are unable to access Team Room Members and Settings pages.

2. 2024년 7월 23일 오후 4:16 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 7월 23일 오후 5:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 7월 23일 오후 7:34 UTCresolved

   This incident has been resolved.

1. 2024년 6월 17일 오후 6:43 UTCidentified

   The issue has been identified and we are monitoring the services status.

2. 2024년 6월 17일 오후 10:31 UTCresolved

   This incident has been resolved.

1. 2024년 2월 20일 오후 3:05 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2024년 2월 20일 오후 3:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 2월 20일 오후 5:34 UTCresolved

   This incident has been resolved.

1. 2023년 8월 6일 오후 9:01 UTCidentified

   There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.

2. 2023년 8월 6일 오후 9:29 UTCresolved

   The fix has been tested and deployed. We apologize for any inconvenience this might have caused.

1. 2023년 7월 25일 오후 3:22 UTCinvestigating

   Some users are unable to use Retrium, and are experiencing the error page on all app endpoints. We are investigating the issue currently and will update when more information is available.

2. 2023년 7월 25일 오후 6:04 UTCinvestigating

   We are continuing to investigate the log-in issue impacting some Retrium users. Retrospectives are only affected for those unable to log in to Retrium.

3. 2023년 7월 25일 오후 8:32 UTCidentified

   Retrium has identified the cause of the authentication issue and is working to release a fix. Retrospectives are only affected for those unable to log in to Retrium.

4. 2023년 7월 25일 오후 10:12 UTCresolved

   The login issues have been resolved, allowing users to load the login page to access Retrium.

1. 2023년 3월 22일 오후 12:06 UTCinvestigating

   There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.

2. 2023년 3월 22일 오후 12:13 UTCidentified

   We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.

3. 2023년 3월 22일 오후 12:37 UTCmonitoring

   We have rolled the application back to a previous version and are confirming that SSO logins are working now.

4. 2023년 3월 22일 오후 12:47 UTCresolved

   We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to [email protected].

1. 2022년 12월 5일 오후 2:28 UTCinvestigating

   We are investigating reports of users being unable to access their team rooms.

2. 2022년 12월 5일 오후 2:41 UTCidentified

   We have found the error and are testing the fix.

3. 2022년 12월 5일 오후 2:52 UTCidentified

   The fix has been tested, and we are currently deploying the update to production.

4. 2022년 12월 5일 오후 3:13 UTCresolved

   The fix has been deployed to production and users should now be able to access their team rooms after a browser refresh.

1. 2021년 1월 19일 오후 8:13 UTCidentified

   There is an issue affecting all users' ability to type in notes during the Think phase.

2. 2021년 1월 19일 오후 8:15 UTCresolved

   The issue is now resolved, Users will be able to type in notes after a page refresh.

1. 2020년 10월 14일 오후 1:39 UTCinvestigating

   Some users are experiencing a blank screen or difficulty loading the application. We are investigating this issue and will post updates as we get more information.

2. 2020년 10월 14일 오후 1:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2020년 10월 14일 오후 2:45 UTCresolved

   This incident has been resolved.

1. 2020년 10월 8일 오후 3:33 UTCinvestigating

   There is a SAML outage that is affecting some of our customers' ability to log in.

2. 2020년 10월 8일 오후 4:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2020년 10월 8일 오후 5:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2020년 10월 8일 오후 7:04 UTCresolved

   This incident has been resolved.

1. 2020년 1월 21일 오후 2:07 UTCidentified

   Retrium may show that you are disconnected to the system. Please refresh to reconnect to Retrium. We are investigating if there are any other issues at this time.

2. 2020년 1월 21일 오후 4:32 UTCresolved

   The app version has been updated and all instances of Retrium have been reloaded. This will resolve any notifications that users are disconnected from the system.

1. 2019년 8월 8일 오후 3:07 UTCinvestigating

   The Retrium app is slow to respond for some users (or not responding at all). We are currently investigating the issue and will provide updates regularly.

2. 2019년 8월 8일 오후 3:17 UTCidentified

   We've identified the issue and are working on a fix now.

3. 2019년 8월 8일 오후 3:29 UTCresolved

   This incident has been resolved.

1. 2018년 12월 13일 오후 6:37 UTCinvestigating

   Users are unable to login to Retrium. We are currently investigating the reason.

2. 2018년 12월 13일 오후 6:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2018년 12월 13일 오후 6:42 UTCresolved

   This incident has been resolved.

1. 2018년 7월 26일 오후 3:18 UTCinvestigating

   Resetting your password is currently broken. If you try to reset your password, you will get locked out of your account. We are investigating and will keep you updated here.

2. 2018년 7월 27일 오후 7:21 UTCinvestigating

   We've identified and fixed resetting your password.

3. 2018년 7월 27일 오후 7:21 UTCresolved

   This incident has been resolved.

1. 2018년 5월 15일 오후 6:39 UTCidentified

   Our transactional email platform is experiencing delays in sending outbound email messages. Emails such as verifying your account and inviting new users are delayed as a result.

2. 2018년 5월 15일 오후 7:22 UTCresolved

   This incident has been resolved and all emails are sending as normal.