Revel Systems 장애 기록

1. 2026년 10월 23일 오전 2:42 UTCinvestigating

   POS 주문 동기화 실패가 관리 콘솔에 발생하고 영향을받는 위치에 걸쳐 데이터베이스 업로드를 차단하는 데 적극적으로 투자하고 있습니다. 우리의 엔지니어링 팀은 가능한 한 빨리 뿌리 원인과 전체 기능을 복원하는 데 중점을 둡니다.

2. 2026년 10월 23일 오전 3:05 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 10월 23일 오전 9:37 UTCresolved

   원인은 식별하고 해결되었습니다. 더 많은 모니터링 후, 이후 문제가 발견되지 않았습니다. 모든 통신 및 동기화는 정상에 복원되었습니다. POS에서 동기화되지 않은 주문이 있다면 POS 설정에서 POS를 재생하고 다시 동기화 (필요한 경우)를 강제하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 19일 오후 6:26 UTCmonitoring

   우리는 미국에서 Revel Advantage를 통해 일부 상인 처리 지불에 영향을 미치는 문제를 확인했습니다. 10 월 17, 2026에서 기금의 디버먼트 지연으로 인해 발생합니다. 뿌리 원인은 확인되고 해결되었습니다. 영향을받는 자금은 10 월 19, 2026의 월요일, 10 월 19, 2026의 날에 의해 입금 될 것으로 예상됩니다. 우리는 진심으로이 지연이 발생하고 문제가 해결 된 동안 인접에 대해 사과합니다.

2. 2026년 10월 20일 오후 5:30 UTCresolved

   이 사건은 해결되었습니다, 더 이상 문제가 발견되지 않았습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 19일 오후 3:19 UTCidentified

   Currently, the Revel Data connector is experiencing a partial outage. The functionality is limited, and the data present is not complete. The underlying issue has been identified, and a fix is being implemented.

2. 2026년 6월 19일 오후 10:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 22일 오후 6:31 UTCresolved

   This incident has been resolved.

1. 2026년 6월 5일 오후 3:08 UTCinvestigating

   We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file. This does not affect Payment processing, Fee allocation or Deposits by this issue.

2. 2026년 6월 8일 오후 7:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please allow up to 12 hours to have May statement to re-appear.

3. 2026년 6월 16일 오후 4:09 UTCresolved

   This incident has been resolved.

1. 2026년 6월 2일 오후 3:54 UTCidentified

   Revel is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

2. 2026년 6월 2일 오후 9:45 UTCmonitoring

   Currently, the telephony is operational, but we are continuing to monitor the situation.

3. 2026년 6월 2일 오후 10:03 UTCresolved

   The incident has been resolved and all systems are operational.

1. 2026년 5월 7일 오후 3:08 UTCinvestigating

   We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation. The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information becomes available.

1. 2025년 11월 18일 오후 2:09 UTCinvestigating

   Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.

2. 2025년 11월 18일 오후 2:48 UTCresolved

   The outage has been resolved and functionality restored.

1. 2025년 11월 7일 오후 2:40 UTCinvestigating

   Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.

2. 2025년 11월 7일 오후 2:50 UTCresolved

   Root cause has been identified and functionality has been restored. Monitoring for any changes.

1. 2025년 10월 20일 오전 9:47 UTCidentified

   Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

2. 2025년 10월 20일 오전 9:58 UTCmonitoring

   We are observing recovery to most Revel services, most attempts to login to management console or refresh POS apps are successful. We will continue to monitor our service recovery and will post further updates. Thank you for your patience while working through this disruption.

3. 2025년 10월 20일 오후 12:24 UTCmonitoring

   Our teams are working to restore services for a small portion of merchants still affected by the AWS outage. If you are unable to refresh the POS app or login to the management console, please continue to use your POS in Always On Mode - see more information here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

4. 2025년 10월 20일 오후 1:50 UTCmonitoring

   Some merchants may still see errors trying to access their management console, online ordering pages or using POS application. Our teams continue to recover our infrastructure from the ongoing AWS disruption: https://health.aws.amazon.com/health/status. Please use the Always On Mode to use the POS during this disruption: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418. We will provide updates on our recovery process as we get additional information to share.

5. 2025년 10월 20일 오후 3:12 UTCmonitoring

   Our team continues to restore core services for remaining small number of merchants as the AWS disruption still affects our infrastructure: https://health.aws.amazon.com/health/status. In addition, we have identified degraded Delivery XT performance due to AWS disruption affecting our partners. We will provide more information as it becomes available.

6. 2025년 10월 20일 오후 3:38 UTCmonitoring

   As of 11:03am EST, Delivery XT service has mostly been restored - any user that was already logged in to any application (Driver App, Dispatch App) is able to use the system as usual. For users that were not logged into the applications or have subsequently logged out of the applications, they will be unable to log in. Management console access and online ordering are still disrupted for some merchants, our teams continue to work on restoring services. Will will provide more information as it becomes available.

7. 2025년 10월 20일 오후 4:20 UTCmonitoring

   Amazon AWS disruption continues to affect multiple Revel systems and a small number of merchants may continue to experience issues with accessing management console, online ordering and some third-party features, such as loyalty and Delivery XT logins. You may experience limited disruptions until the issue is fully resolved. We apologize for any inconvenience and appreciate your patience.

8. 2025년 10월 20일 오후 5:51 UTCmonitoring

   We are seeing significant improvements to server performance of the last small merchant group still affected by the AWS disruption. We will continue to monitor the situation until AWS announces resolution and will provide an update.

9. 2025년 10월 20일 오후 11:46 UTCmonitoring

   AWS has resolved the issue on their infrastructure. Please note that you may still experience some lingering effects over the next few hours as changes propagate through all systems. Our team is actively monitoring performance, and we expect full service restoration shortly. We appreciate your understanding.

10. 2025년 10월 21일 오전 8:57 UTCresolved

    This incident has been resolved.

1. 2025년 10월 14일 오후 1:39 UTCidentified

   There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.

2. 2025년 10월 14일 오후 5:14 UTCresolved

   This incident has been resolved.

1. 2025년 10월 1일 오전 2:56 UTCinvestigating

   We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]

2. 2025년 10월 1일 오후 9:27 UTCidentified

   We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at [email protected] Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433

3. 2025년 11월 5일 오후 8:43 UTCidentified

   The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344)

4. 2025년 11월 25일 오후 9:02 UTCresolved

   The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.

1. 2025년 9월 5일 오후 1:38 UTCinvestigating

   We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.

2. 2025년 9월 5일 오후 4:30 UTCidentified

   We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.

3. 2025년 9월 7일 오후 3:35 UTCresolved

   This incident has been resolved. Funds were processed and were sent on Friday afternoon.

1. 2025년 8월 31일 오후 2:08 UTCinvestigating

   Hello, Currently, WorldPay is experiencing an outage; therefore, payment operations will be affected.

2. 2025년 8월 31일 오후 2:28 UTCresolved

   This incident has been resolved.

1. 2025년 8월 18일 오후 11:27 UTCinvestigating

   We are currently experiencing telephony issues, and we are not reachable via our standard phone number. For support, please use: +1 (833) 437-3835 or send us an email at [email protected]

2. 2025년 8월 19일 오전 12:19 UTCresolved

   The issue has been resolved.

1. 2025년 8월 7일 오후 8:35 UTCinvestigating

   We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.

2. 2025년 8월 24일 오후 4:38 UTCmonitoring

   A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results.

3. 2025년 8월 26일 오후 5:54 UTCresolved

   The incident has been resolved. Merchant statements are available to be downloaded again.

1. 2025년 7월 2일 오후 9:02 UTCinvestigating

   We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.

2. 2025년 7월 2일 오후 9:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 7월 3일 오전 12:25 UTCresolved

   This incident has been resolved.

1. 2025년 6월 26일 오후 2:06 UTCinvestigating

   Currently, our telephony system is experiencing issues, and the phone lines are not available. Please reach out via email: [email protected] in the meantime. Or chat via: https://support.revelsystems.com/s/ We will update you once it is fixed.

2. 2025년 6월 26일 오후 2:17 UTCidentified

   The cause of the issue has been identified, and we are working on a solution. In the meantime, please use this phone number to reach out to our customer service teams: +1 (484) 960-3416

3. 2025년 6월 26일 오후 4:15 UTCresolved

   The incident has been resolved, and all functionality has been restored.

1. 2025년 6월 12일 오후 7:41 UTCinvestigating

   Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved

2. 2025년 6월 12일 오후 9:33 UTCresolved

   Cloudflare outage has been resolved. Systems are fully operational

1. 2025년 6월 10일 오후 6:32 UTCidentified

   We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.

2. 2025년 6월 11일 오후 3:16 UTCresolved

   The issue has been resolved

1. 2025년 4월 24일 오후 1:42 UTCinvestigating

   Currently, the Revel support phone numbers are experiencing an issue. We are investigating and will have an update soon. In the meantime, if your request is with the Customer support departments of Revel please reach out via email and we will respond as soon as possible. You can submit a ticket here: https://support.revelsystems.com/s/contactsupport

2. 2025년 4월 24일 오후 2:28 UTCidentified

   We have identified the issue and are working on a fix. In the meantime, please use this number to reach out: +1 415 744 1433 Otherwise, you can also reach out using the chat functionality: https://support.revelsystems.com/s/contactsupport

3. 2025년 4월 24일 오후 2:40 UTCmonitoring

   The issues have been resolved. We are actively monitoring the situation, and all phone numbers are operational.

4. 2025년 4월 24일 오후 3:12 UTCresolved

   The incident has been resolved.