Robly 장애 기록

1. 2026년 10월 1일 오후 1:50 UTCinvestigating

   우리의 제 3 자 라이브 채팅 제공 업체는 정전을 경험하고있다, 그래서 Robly의 라이브 채팅은 현재 사용할 수 없습니다. 우리의 지원 팀은 이메일 ([email protected])에 의해 아직도 유효합니다. 우리는 문제가 모니터링하고 라이브 채팅이 복원 될 때 업데이트를 제공 할 것입니다. 우리는 불편을 끼쳐 드려요.

2. 2026년 10월 2일 오후 4:50 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 17일 오전 10:42 UTCinvestigating

   We are currently experiencing an issue with one of our servers that is causing delays in email delivery for a subset of users. Some emails may take longer than expected to be sent. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available

2. 2026년 4월 17일 오전 11:38 UTCidentified

   Our team has identified the issue and is actively working on a fix. We will provide updates as soon as more information becomes available.

3. 2026년 4월 17일 오후 1:41 UTCmonitoring

   Our team implemented a fix a few minutes ago and is currently monitoring the system to ensure deliveries are returning to normal. We will continue to provide updates as needed.

4. 2026년 4월 17일 오후 4:41 UTCresolved

   All services have returned to expected performance levels. Thank you for your patience.

1. 2026년 1월 9일 오후 9:00 UTCinvestigating

   We’re currently experiencing issues with a third-party in-app messaging platform, which may impact chat and support communications. Our team is aware of the issue and is actively working with the provider to resolve it. We’ll share updates as more information becomes available. Thank you for your patience.

2. 2026년 1월 9일 오후 9:20 UTCresolved

   Our third party partner has identified and resolved the issue. All systems are back to operational.

1. 2025년 12월 8일 오후 9:54 UTCinvestigating

   We’re currently experiencing a system outage that is preventing message delivery. Incoming messages are still being accepted and queued, and they will be sent as soon as the system is back online. Our team is working to restore service as quickly as possible.

2. 2025년 12월 8일 오후 9:55 UTCidentified

   The issue has been identified and a fix is being implemented. We will continue to update as we have more information.

3. 2025년 12월 9일 오전 3:17 UTCidentified

   Our engineering team is actively working on implementing a fix for the outage. Message delivery remains paused, but all incoming messages continue to be safely queued. We’ll share another update as soon as we have more progress.

4. 2025년 12월 9일 오전 11:42 UTCmonitoring

   Our engineering team implemented a fix overnight, and the issue has been resolved. All queued emails have been successfully delivered, and the service has been back online and sending normally since early this morning. We are monitoring performance to ensure everything remains stable and will provide another update soon.

5. 2025년 12월 10일 오후 5:40 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오후 12:22 UTCidentified

   We are still seeing issues with one of our third-party vendors and continue to monitor the recovery process. Email delivery may be partially affected, and some customers could experience delays or errors when sending campaigns or viewing stats. We’ll provide another update within the next hour or as soon as more information becomes available.

2. 2025년 10월 20일 오후 1:20 UTCmonitoring

   Our third-party vendor has implemented a mitigation and is currently in the process of recovery. We continue to closely monitor the situation to ensure full restoration of service. Some customers may still experience intermittent delays or errors while sending campaigns or accessing related features. We’ll share another update once the recovery is complete or as soon as more information becomes available.

3. 2025년 10월 20일 오후 10:04 UTCmonitoring

   Our third-party vendor has confirmed that the outage has been fully resolved. All systems are now operating normally, and services have been fully restored. We’ll continue to monitor performance to ensure stability.

4. 2025년 10월 20일 오후 10:28 UTCresolved

   All systems are now operating normally, and services have been fully restored. Thank you for your patience and understanding while this issue was being addressed.

1. 2025년 9월 24일 오후 4:55 UTCidentified

   We are currently experiencing a temporary disruption affecting access to the email editor. We expect normal service to resume shortly and will provide updates if the situation changes.

2. 2025년 9월 24일 오후 5:02 UTCresolved

   The temporary issue affecting editor access has been resolved. Service is now operating normally. Thank you for your patience during the disruption.

1. 2025년 7월 16일 오후 11:32 UTCinvestigating

   Our engineering team is currently investigating an issue that is partially affecting email sends for some customers. The issue may cause delays or incomplete delivery for a subset of campaigns. We are working to identify the root cause and will provide updates as we learn more. Thank you for your patience, and we apologize for any inconvenience this may cause.

2. 2025년 7월 16일 오후 11:59 UTCidentified

   We’ve identified the root cause of the issue affecting email sends for a subset of customers. The problem is related to a backend service that is intermittently impacting delivery performance. Our engineering team is actively working on a fix and implementing mitigation steps to restore full sending functionality. We’ll continue to provide updates as we make progress. Thank you for your continued patience.

3. 2025년 7월 17일 오전 12:51 UTCmonitoring

   A fix has been implemented, and email sending functionality has been restored. Our team is currently monitoring the system closely to ensure that everything remains stable and fully operational. We’ll continue to observe performance and will provide a final update once we’ve confirmed that the issue is fully resolved. Thank you for your patience and understanding.

4. 2025년 7월 17일 오전 2:03 UTCresolved

   The issue affecting email sends for some customers has been fully resolved. Our systems are now operating normally, and no further impact is expected. We appreciate your patience while we worked through this, and we remain committed to providing a reliable and seamless experience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.

1. 2025년 3월 10일 오후 3:27 UTCinvestigating

   We’re currently experiencing an issue with our Email editor. Our Engineering team is actively investigating the cause. They are working to resolve it as quickly as possible. We’ll provide updates as soon as we have more information. Thanks for your patience!

2. 2025년 3월 10일 오후 3:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 3월 10일 오후 4:30 UTCmonitoring

   We have identified the issue and implemented a solution—things are returning to normal. We are closely monitoring the situation to ensure the system remains stable.

4. 2025년 3월 10일 오후 5:12 UTCresolved

   This incident has been resolved.

1. 2025년 1월 14일 오후 4:22 UTCinvestigating

   We are currently investigating an issue with our sign-up forms where users may encounter an error code displayed in the bottom right corner of their browser screen. Our team is actively working to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2025년 1월 14일 오후 9:21 UTCidentified

   Our engineers have identified the issue and are actively working on a resolution. While existing signup forms are still being addressed, new signup forms are now functioning properly. We will share another update as soon as we have more information

3. 2025년 1월 15일 오후 7:01 UTCresolved

   Thank you for your patience as we’ve worked through the issue impacting your signup form. This issue was caused by an external change affecting multiple providers, including Robly. We’re pleased to inform you that the issue has been resolved. While we’re closing this incident for now, we will keep you updated if there are any further developments. If you have any additional questions or need assistance, please don’t hesitate to reach out to our Support team. Thank you again for your understanding.

1. 2024년 2월 29일 오후 6:42 UTCidentified

   Our engineers are currently working to resolve the issue of being unable to upload images within the editor. As a temporary workaround, you can upload image files by clicking "My Files" on the left and then clicking "Upload Files" on the top right of the page you are directed to. We will provide additional updates as we continue our investigation.

2. 2024년 3월 4일 오후 3:27 UTCmonitoring

   Our team has implemented a fix for the issue preventing image uploads within the editor. You can now upload images directly within the editor as usual. We're closely monitoring the situation to ensure stability. If you encounter any further issues, please let us know at [email protected]. Thank you for your patience! 🚀

3. 2024년 3월 5일 오후 8:07 UTCresolved

   This incident has been resolved.

1. 2024년 2월 2일 오후 3:48 UTCidentified

   Certain customers may experience a delay in campaign sends. The issue has been identified, and our Engineers are working to resolve it. We'll update our status page as they become available.

2. 2024년 2월 2일 오후 7:02 UTCmonitoring

   A fix has been implemented, and all pending campaigns have resumed without any error. We will continue to monitor the situation for the next hour.

3. 2024년 2월 2일 오후 10:25 UTCresolved

   This incident has been resolved.

1. 2023년 10월 25일 오전 12:04 UTCinvestigating

   Our team is currently investigating an issue affecting some accounts using Branding. We will follow up promptly with another update as information becomes available to us.

2. 2023년 10월 25일 오후 2:35 UTCidentified

   Our Engineers have identified the issue affecting some accounts using Branding and are working on a fix.

3. 2023년 10월 26일 오전 12:16 UTCmonitoring

   Our Engineers have implemented a fix and are currently monitoring the results.

4. 2023년 10월 26일 오후 8:05 UTCresolved

   This incident has been resolved.

1. 2023년 6월 13일 오후 8:08 UTCidentified

   Certain customers may experience a delay in campaign sends and reporting due to an outage from one of our providers. The issue has been identified and their team is working to resolve the issue. Campaigns will continue to send once the issue is resolved. We'll update our status page as they become available.

2. 2023년 6월 13일 오후 9:14 UTCmonitoring

   A fix has been implemented and all pending campaigns have resumed without any error. We will continue to monitor the situation for the next hour.

3. 2023년 6월 14일 오전 12:53 UTCresolved

   The incident has been resolved.

1. 2022년 8월 26일 오후 5:14 UTCidentified

   The third party that hosts our editor is experiencing issues that is leaving our editor completely unavailable. They've identified the issue and are working on full resolution. Some features may be limited at this time. We appreciate your patience and understanding while they dig into this issue. Any questions or concerns should be directed to [email protected]. Thank you, The Robly Team

2. 2022년 8월 26일 오후 6:21 UTCresolved

   This incident has been resolved.

1. 2022년 8월 26일 오후 3:57 UTCinvestigating

   The third party that hosts our editor is experiencing issues that is leaving our editor completely unavailable. They are investigating and working to restore the editor as soon as possible. We appreciate your patience and understanding while they dig into this issue. Any questions or concerns should be directed to [email protected]. Thank you, The Robly Team

2. 2022년 8월 26일 오후 4:26 UTCresolved

   This incident has been resolved.

1. 2022년 5월 12일 오후 4:08 UTCinvestigating

   We're currently investigating an issue that is leaving our editor unavailable. Our team is working diligently to bring things back online. We appreciate your patience and understanding while we dig into this issue. Any questions or concerns should be directed to [email protected]. Thank you, The Robly Team

2. 2022년 5월 12일 오후 6:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you're still having issues please reach out to [email protected].

3. 2022년 5월 12일 오후 7:36 UTCresolved

   The third party team who hosts the editor has resolved the incident. There was an issue with authorization following a deployment they did early this morning that affected Robly. The editor is back up and running. If you run into any further issues please email [email protected]. Thank you, The Robly Team

1. 2022년 3월 16일 오후 11:30 UTCidentified

   Robly is aware of intermittent delays in the sending process affecting some customers. Our team has already identified the root cause. We will follow up promptly with another update as information becomes available.

2. 2022년 3월 17일 오전 1:54 UTCresolved

   This incident has been resolved.

1. 2022년 3월 11일 오후 8:43 UTCinvestigating

   Robly is aware of intermittent delays in the sending process affecting some customers. Our team is currently investigating the root cause. We will follow up promptly with another update as information becomes available to us.

2. 2022년 3월 11일 오후 8:54 UTCidentified

   The issue has been identified and a fix is being implemented. We appreciate your patience while we work on this issue.

3. 2022년 3월 11일 오후 9:52 UTCmonitoring

   A fix has been implemented and we're monitoring the results. If you continue to encounter issues with your test sends reach out to us [email protected]

4. 2022년 3월 11일 오후 11:04 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 2021년 12월 20일 오후 6:15 UTCinvestigating

   Robly is aware of intermittent delays in the sending process affecting some customers. Our team is currently investigating the root cause. We will follow up promptly with another update as information becomes available to us.

2. 2021년 12월 20일 오후 9:13 UTCidentified

   Our team has identified the root cause, but the site may be down intermittently for all users while we work on the fix. We will provide another update in the next 30 minutes or less.

3. 2021년 12월 20일 오후 9:21 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2021년 12월 20일 오후 10:25 UTCmonitoring

   A fix has been implemented and our team is noticing improvements in the sending process. We will continue monitoring the situation until it's fully operational.

5. 2021년 12월 21일 오후 1:13 UTCresolved

   Our engineers have monitored and confirmed that this incident has been resolved. All our systems are operational.

1. 2021년 12월 15일 오후 3:57 UTCinvestigating

   Robly is aware of potential issues with our cloud service provider. Our team is currently investigating for any immediate impact this has on our platform. At this time, we are aware that some users are intermittently impacted. We will follow up promptly with another update as we have one.

2. 2021년 12월 15일 오후 4:14 UTCidentified

   Our cloud service provider has identified the root cause of the issue and has taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes while they continue to work towards full recovery.

3. 2021년 12월 15일 오후 4:21 UTCmonitoring

   Our cloud service provider has resolved the issue affecting Internet connectivity. Our team will continue to monitor the performance of our system for the next hour.

4. 2021년 12월 15일 오후 6:34 UTCresolved

   Our team has confirmed that the incident has been resolved. All our systems are operational without any delays. Thank you for your patience.