Ruvna 장애 기록

1. 2026년 7월 1일 PM 8:48 UTCinvestigating

   우리는 Apple Wallet에 새로운 신뢰할 수있는 방문자가 패스를 추가 할 수없는 사용자의 보고서를 조사하고 있습니다.

2. 2026년 7월 1일 PM 9:20 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 7월 1일 PM 9:30 UTCresolved

   문제는 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 13일 PM 3:43 UTCinvestigating

   We are investigating elevated errors accessing Ruvna.

2. 2026년 5월 13일 PM 3:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 13일 PM 4:37 UTCresolved

   This incident has been resolved.

1. 2025년 11월 26일 PM 4:27 UTCinvestigating

   We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.

2. 2025년 11월 26일 PM 6:22 UTCmonitoring

   Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.

3. 2025년 11월 26일 PM 6:52 UTCresolved

   Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.

1. 2025년 11월 17일 PM 1:55 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 2025년 11월 17일 PM 2:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 11월 17일 PM 2:12 UTCresolved

   This incident has been resolved.

1. 2025년 11월 12일 PM 5:33 UTCidentified

   We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.

2. 2025년 11월 12일 PM 10:32 UTCmonitoring

   We are continuing to monitor Twilio delays.

3. 2025년 11월 13일 PM 2:19 UTCmonitoring

   We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.

4. 2025년 11월 13일 PM 3:23 UTCresolved

   Twilio is continuing to observe messages to ensure a full recovery.

1. 2025년 11월 10일 PM 2:02 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 2025년 11월 10일 PM 2:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 11월 10일 PM 3:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 11월 10일 PM 3:36 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 PM 6:50 UTCidentified

   Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.

2. 2025년 10월 20일 PM 7:56 UTCmonitoring

   All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.

3. 2025년 10월 20일 PM 8:32 UTCresolved

   Data syncing functionality has been fully restored and is stabilized.

1. 2025년 8월 28일 PM 6:08 UTCinvestigating

   We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.

2. 2025년 8월 28일 PM 8:33 UTCidentified

   We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.

3. 2025년 8월 28일 PM 9:38 UTCmonitoring

   SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.

4. 2025년 8월 28일 PM 11:03 UTCresolved

   This incident has been resolved.

1. 2025년 1월 8일 PM 2:11 UTCinvestigating

   We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.

2. 2025년 1월 8일 PM 2:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 1월 8일 PM 2:52 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 1월 8일 PM 2:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 1월 8일 PM 3:18 UTCresolved

   This incident has been resolved.

1. 2024년 9월 10일 PM 1:44 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 2024년 9월 10일 PM 5:12 UTCresolved

   This incident has been resolved.

1. 2024년 8월 27일 PM 7:18 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 2024년 8월 27일 PM 9:23 UTCresolved

   This incident has been resolved.

1. 2024년 8월 9일 PM 3:15 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 2024년 8월 9일 PM 3:35 UTCresolved

   This incident has been resolved.

1. 2024년 4월 12일 PM 1:04 UTCinvestigating

   We're investigating issues accessing rosters and students in Ruvna.

2. 2024년 4월 12일 PM 1:35 UTCinvestigating

   We are continuing to investigate the issue.

3. 2024년 4월 12일 PM 1:43 UTCinvestigating

   A fix has been implemented and we are monitoring the results.

4. 2024년 4월 12일 PM 1:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2024년 4월 12일 PM 3:49 UTCresolved

   The issue has been resolved.

1. 2024년 3월 12일 PM 12:24 UTCinvestigating

   Schools are reporting being unable to access various parts of the Attendance module. We are investigating the issue.

2. 2024년 3월 12일 PM 1:13 UTCinvestigating

   We are continuing to investigate the issue.

3. 2024년 3월 12일 PM 2:08 UTCmonitoring

   A fix has been implemented and schools should now be able to access Attendance again. We are continuing to monitor the situation and will provide further updates as needed.

4. 2024년 3월 12일 PM 2:25 UTCresolved

   This incident has been resolved.

1. 2023년 6월 13일 PM 7:15 UTCinvestigating

   School data syncs are failing at an increased rate. We are investigating the issue.

2. 2023년 6월 13일 PM 7:34 UTCidentified

   One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.

3. 2023년 6월 13일 PM 9:25 UTCresolved

   This incident has been resolved.

1. 2023년 2월 28일 PM 2:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 2023년 2월 28일 PM 4:28 UTCresolved

   This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.

1. 2023년 1월 3일 PM 3:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 2023년 1월 3일 PM 4:06 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 2023년 1월 3일 PM 4:22 UTCresolved

   This incident has been resolved.

1. 2022년 12월 21일 PM 7:31 UTCidentified

   The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail. Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

2. 2022년 12월 21일 PM 7:47 UTCmonitoring

   The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

3. 2022년 12월 21일 PM 7:55 UTCresolved

   This incident has been resolved.

1. 2022년 9월 2일 PM 1:26 UTCinvestigating

   Users are unable to update student attendance records. We are investigating the issue.

2. 2022년 9월 2일 PM 2:04 UTCidentified

   The issue has been identified and a fix is being deployed.

3. 2022년 9월 2일 PM 2:29 UTCmonitoring

   A fix has been implemented and functionality has been restored. We're continuing to closely monitor the platform.

4. 2022년 9월 2일 PM 6:33 UTCresolved

   This incident has been resolved.

1. 2022년 7월 14일 PM 6:54 UTCinvestigating

   We are currently investigating this issue.

2. 2022년 7월 14일 PM 7:02 UTCresolved

   This incident has been resolved and Google SSO is functioning properly. This outage was caused by a mistake in an update to the firewall rules within on of our internal networks. Functionality was restored by correcting the rule. We apologize for the inconvenience.