Rybbon 장애 기록

1. 2026년 7월 2일 AM 11:24 UTCinvestigating

   Amazon Pay 기프트 카드 인디아 보상으로 오류를 경험하고 있습니다. 문제는 현재 조사되고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 27일 AM 8:57 UTCinvestigating

   We are currently experiencing an issue affecting physical reward card orders. Customers may be unable to place orders at this time. Our team is actively investigating and will provide updates as soon as possible.

2. 2026년 4월 28일 PM 4:20 UTCresolved

   This incident has been resolved.

1. 2026년 3월 15일 AM 3:06 UTCresolved

   We experienced a brief service disruption today due to an infrastructure configuration issue. The issue has been fully resolved and all services are operating normally.

1. 2026년 3월 12일 AM 6:15 UTCinvestigating

   We are experiencing an increase in errors with multiple India brand redemptions. The issue is currently being investigated.

2. 2026년 3월 12일 AM 6:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 19일 AM 10:39 UTCidentified

   Redemptions for all India brands are currently available, with the exception of Amazon. We will provide a further update once Amazon redemptions resume.

4. 2026년 4월 1일 AM 5:44 UTCresolved

   This incident has been resolved.

1. 2026년 3월 3일 PM 1:27 UTCinvestigating

   We are currently investigating an issue affecting PayPal rewards redemptions within BHN Rewards. Some recipients may be unable to redeem or process PayPal rewards at this time. Our team is actively working to identify and resolve the issue. Further updates will be posted here as they become available.

2. 2026년 3월 4일 AM 2:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 4일 AM 2:19 UTCresolved

   This incident has been resolved.

1. 2025년 10월 31일 PM 10:01 UTCresolved

   We identified the issue as being related to content security policy conflicts.

2. 2025년 10월 31일 PM 10:02 UTCpostmortem

   **Resolved** – The issue has been successfully resolved. All affected services related to [https://app.rybbon.net/](https://app.rybbon.net/) have been verified and are now functioning as expected. We will continue to monitor the systems to ensure stability. **Identified** – We identified the issue as being related to content security policy conflicts.

1. 2025년 10월 20일 PM 5:03 UTCidentified

   We are currently facing an issue with the BHN Rewards API due to AWS service provider is having issue in network load balancers and are now seeing connectivity and API recovery for AWS services. We will keep you posted the status of the service when the services would get restored.

2. 2025년 10월 21일 AM 1:22 UTCresolved

   The issue has been successfully resolved. All services, including the BHNR API, have been verified and are now functioning as expected. We will continue to monitor the systems to ensure stability.

1. 2025년 10월 20일 PM 1:47 UTCresolved

   We experienced an issue with our email services today due to an unexpected outage in AWS Lambda. The disruption impacted email processing and delivery. AWS has since resolved the underlying issue, and services are now operating normally. We are continuing to monitor the situation to ensure full stability.

1. 2025년 3월 7일 AM 4:17 UTCinvestigating

   BHNR API is experiencing outage .We are investigating the issue .We will keep you posted with the updates

2. 2025년 3월 7일 AM 5:59 UTCresolved

   The issue has been fixed, and the API is now functioning properly.

1. 2024년 9월 26일 PM 6:02 UTCresolved

   Deployments and scaling activities on AWS ECS managed tasks experienced elevated latencies due to delays with load balancer target registration.

1. 2024년 1월 2일 AM 5:51 UTCresolved

   The app.rybbon.net was down for 2 hours and 13 minutes due to AWS Infrastructure IP rotation. We have investigated this issue and fixed the issue on timely manner.

1. 2023년 12월 12일 PM 12:41 UTCresolved

   The app.rybbon.net was down for 15 minutes due to AWS Infrastructure IP rotation. We have investigated this issue and fixed the issue on timely manner

1. 2023년 9월 11일 PM 12:51 UTCmonitoring

   We are experiencing some delays in getting the email notification on all of our BHN Rewards Application. We have already find out the root cause of the issue which is delay in receiving the emails notification from to Spark Post. We have rectified the issue now. You should able to receive all the email notification as of now which was sent by the application earlier. Regards, Application Team BHN Rewards.

2. 2023년 9월 11일 PM 1:05 UTCresolved

   This incident has been resolved.

1. 2023년 6월 13일 PM 8:34 UTCinvestigating

   AWS has reported an increase in error rates and latencies in accessing several AWS services in the US-EAST-1 region where BHN Rewards application is hosted. This has impacted our ability to service API requests and integrations. You may see increased errors while accessing our API or while using our integrations. AWS has identified the root cause as an issue with AWS Lambda service and is working towards a resolution. We will provide an update as soon as we hear from AWS on a resolution

2. 2023년 6월 13일 PM 8:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 6월 13일 PM 9:08 UTCresolved

   This incident has been resolved.

1. 2022년 10월 6일 PM 8:03 UTCinvestigating

   We are currently experiencing issues with our application. Some of the application pages are not loading. This outage has not impacted Rybbon API. We are investigating the issue.

2. 2022년 10월 6일 PM 8:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 2022년 10월 6일 PM 8:24 UTCinvestigating

   We have identified the root cause of the problem, and are working towards a resolution.

4. 2022년 10월 6일 PM 8:24 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 2022년 10월 6일 PM 8:49 UTCmonitoring

   A fix has been implemented and we are currently monitoring the application. All systems are currently up and running.

6. 2022년 10월 7일 AM 2:35 UTCresolved

   This incident has been resolved.

1. 2021년 12월 7일 PM 7:12 UTCmonitoring

   We are experiencing partial outage to our API service because of an outage with AWS in the US-East-1 region. We are actively monitoring this situation, and will post an update when the service is back to normal.

2. 2021년 12월 7일 PM 7:13 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2021년 12월 8일 AM 2:06 UTCresolved

   This incident has been resolved.

1. 2021년 10월 28일 PM 6:19 UTCidentified

   Our email service provider is experiencing email delivery issues at this moment. Emails sent from Rybbon platform are currently being queued at the email service provider. We are monitoring the situation closely with our provider, and is expecting to have a resolution soon. We will post an update once the issue is resolved.

2. 2021년 10월 28일 PM 10:48 UTCmonitoring

   Our email service provider has confirmed that the issue has been resolved. Emails in the backlog are getting cleared. We expect all emails to be delivered in the next few hours.

3. 2021년 10월 29일 AM 5:03 UTCresolved

   This incident has been resolved.

1. 2021년 10월 19일 AM 5:31 UTCresolved

   Conflicting AWS routes added as a part of internal changes resulted in certain Webhook URLs from partner platforms becoming unreachable. This resulted in dropped messages from partners regarding the survey/webhook events.

1. 2021년 9월 14일 PM 3:32 UTCresolved

   We experienced a temporary outage due to a failure of an AWS component. The issue has been resolved, and additional redundancy added to avoid outages in future. Regards, Rybbon Application Team

1. 2021년 9월 7일 PM 2:24 UTCinvestigating

   We are currently experiencing email delivery outages. Delivery of all emails from the system is impacted because of this outage. This affects the reward deliveries and operational emails such as order confirmation emails and one-time password emails. We are working with our email provider to restore the email service as soon as possible. We will be posting an update once we have an update from our email provider. You will still be able to place orders in the system either via the UI or via API. Reward emails will be held and will go out automatically once the issue is resolved. Thank you for your patience.

2. 2021년 9월 7일 PM 3:22 UTCmonitoring

   The email deliverability issues have been resolved. We are monitoring the email deliveries.

3. 2021년 9월 7일 PM 7:20 UTCresolved

   This incident has been resolved.