Safenet Trusted Access Euus 장애 기록

1. 2026년 9월 3일 AM 5:52 UTCinvestigating

   SafeNet Trusted Access Monitoring 시스템은 콘솔 액세스, API, Radius 및 SAML 인증에 영향을 미치는 잠재적 이슈를 감지했습니다. Admin 콘솔의 문제점은 토큰, 사용자, 제공, 정책, 응용 프로그램 구성 및 기타 관리 운영에 액세스하고 관리 할 수있는 능력에 영향을 미칠 수 있습니다. SAML 인증 문제는 사용자가 인증 또는 액세스 응용 프로그램에 영향을 미칠 수 있습니다. API 문제는 API 기반 사용자 관리 및 인증의 사용을 방지 할 수 있습니다. Thales Incident Response Team은 적극적으로 이 문제를 조사하고이 사건을 추가 정보로 업데이트합니다

2. 2026년 9월 3일 AM 7:11 UTCinvestigating

   우리는 현재 배경 구성 변경을 수행하고 상황을 개선하고 해결을 위해 작동합니다. 더 많은 업데이트가 제공 될 것입니다.

3. 2026년 9월 3일 AM 7:44 UTCmonitoring

   우리의 핵심 SLA 서비스는 복원되고 명목상 수준에서 실행됩니다. 우리 팀은 적극적으로 참여하고 전체 해결을 위해 노력하고 있습니다. 더 많은 업데이트는 개발 unfold로 제공됩니다

4. 2026년 9월 3일 AM 8:02 UTCmonitoring

   관리자 콘솔 및 인증 서비스는 복원되고 현재 가동되고 있습니다. Active Monitoring은 nominal 수준에서 지속적인 성능을 보장하기 위해 진행됩니다.

5. 2026년 9월 3일 AM 8:18 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 2일 AM 4:34 UTCinvestigating

   SafeNet Trusted Access Monitoring 시스템은 콘솔 액세스, API, Radius 및 SAML 인증에 영향을 미치는 잠재적 이슈를 감지했습니다. Admin 콘솔의 문제점은 토큰, 사용자, 제공, 정책, 응용 프로그램 구성 및 기타 관리 운영에 액세스하고 관리 할 수있는 능력에 영향을 미칠 수 있습니다. SAML 인증 문제는 사용자가 인증 또는 액세스 응용 프로그램에 영향을 미칠 수 있습니다. API 문제는 API 기반 사용자 관리 및 인증의 사용을 방지 할 수 있습니다. Thales Incident Response Team은 적극적으로 이 문제를 조사하고 추가 정보를 사용하여이 사건을 업데이트합니다.

2. 2026년 9월 2일 AM 4:38 UTCidentified

   우리는 정확한 행동을 촬영하고, 서비스는 정상화 될 것으로 나타났습니다. 우리는 더 많은 투자이며 업데이트가 가능합니다.

3. 2026년 9월 2일 AM 5:07 UTCresolved

   우리의 정확한 행동은 긍정적 인 영향을 받았으며 모든 서비스는 예상되는 매개 변수 내에서 작동합니다. 우리는이 사건을 닫습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 26일 AM 4:15 UTCinvestigating

   SafeNet Trusted Access Monitoring System은 Admin Console에 액세스하는 잠재적 문제들을 감지했습니다. Admin 콘솔의 문제점은 토큰, 사용자, 제공, 정책, 응용 프로그램 구성 및 기타 관리 운영에 액세스하고 관리 할 수있는 능력에 영향을 미칠 수 있습니다. Thales Incident Response Team은 적극적으로 이 문제를 조사하고 추가 정보를 사용하여이 사건을 업데이트합니다.

2. 2026년 7월 26일 AM 7:09 UTCinvestigating

   이 문제는 이전에 수행 된 DB 백엔드 인프라 유지 보수와 관련이있었습니다. 우리는 다음 15 분의 변화를 다시 회전 할 것입니다.

3. 2026년 7월 26일 AM 8:03 UTCinvestigating

   롤백은 성공적으로 완료되었습니다. 테스트는 현재 시스템 안정성과 성능을 검증하기 위해 진행 중입니다.

4. 2026년 7월 26일 AM 8:17 UTCmonitoring

   우리는 우리의 테스트를 완료하고 모든 핵심 서비스는 현재 운영되고 명목상 수준에서 실행됩니다.

5. 2026년 7월 26일 AM 8:32 UTCresolved

   이 사건은 해결되었습니다.

6. 2026년 8월 7일 PM 4:10 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 15일 AM 6:40 UTCinvestigating

   SafeNet Trusted Access Monitoring 시스템은 콘솔 액세스, API 및 SAML 인증에 영향을 미치는 잠재적 이슈를 감지했습니다. Admin 콘솔의 문제점은 토큰, 사용자, 제공, 정책, 응용 프로그램 구성 및 기타 관리 운영에 액세스하고 관리 할 수있는 능력에 영향을 미칠 수 있습니다. SAML 인증 문제는 사용자가 인증 또는 액세스 응용 프로그램에 영향을 미칠 수 있습니다. API 문제는 API 기반 사용자 관리 및 인증의 사용을 방지 할 수 있습니다. Thales Incident Response Team은 적극적으로 이 문제를 조사하고 추가 정보를 사용하여이 사건을 업데이트합니다.

2. 2026년 7월 15일 AM 6:42 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 7월 15일 AM 6:46 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 15일 AM 6:51 UTCresolved

   이 사건은 해결되었습니다.

5. 2026년 7월 24일 PM 4:17 UTCpostmortem

   (https://supportportal.thalesgroup.com/csm?id=kb article view&sys kb id=60783cd4dbc704949cea983cca9619b4&sysparm article=KB0021003)

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 6일 PM 4:51 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026년 5월 6일 PM 5:15 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 2026년 5월 6일 PM 5:45 UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. 2026년 5월 12일 PM 2:29 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 2026년 4월 15일 PM 3:24 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026년 4월 15일 PM 3:46 UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. 2026년 4월 15일 PM 4:04 UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. 2026년 4월 15일 PM 5:04 UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. 2026년 4월 15일 PM 6:38 UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2026년 3월 24일 PM 11:21 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026년 3월 24일 PM 11:43 UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. 2026년 3월 24일 PM 11:49 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2026년 3월 2일 PM 8:58 UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. 2026년 3월 10일 PM 10:13 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 2026년 1월 22일 PM 11:00 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2026년 1월 22일 PM 11:03 UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. 2026년 1월 22일 PM 11:07 UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 2026년 2월 18일 PM 9:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 2025년 11월 26일 AM 3:43 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. 2025년 11월 26일 AM 3:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 11월 26일 AM 4:10 UTCresolved

   This incident has been resolved.

4. 2025년 12월 11일 AM 9:41 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 2025년 10월 11일 PM 5:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025년 10월 11일 PM 6:10 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 2025년 10월 11일 PM 6:18 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 2025년 11월 19일 PM 5:11 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. 2025년 9월 18일 PM 2:39 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025년 9월 18일 PM 2:55 UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. 2025년 9월 18일 PM 4:12 UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. 2025년 9월 18일 PM 6:09 UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. 2025년 9월 18일 PM 8:17 UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. 2025년 9월 18일 PM 8:17 UTCresolved

   This incident has been resolved.

1. 2025년 9월 17일 AM 1:40 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025년 9월 17일 AM 1:47 UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. 2025년 9월 17일 AM 1:51 UTCinvestigating

   We are continuing to investigate this issue.

4. 2025년 9월 17일 AM 1:56 UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. 2025년 9월 17일 AM 2:12 UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. 2025년 9월 22일 PM 5:09 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 2025년 8월 24일 AM 4:49 UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. 2025년 8월 24일 AM 4:52 UTCresolved

   This incident has been resolved.

3. 2025년 9월 4일 PM 6:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 2025년 8월 22일 PM 5:04 UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. 2025년 8월 22일 PM 5:25 UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. 2025년 8월 21일 AM 8:23 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. 2025년 8월 21일 PM 12:50 UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. 2025년 8월 21일 PM 4:08 UTCinvestigating

   We are continuing to investigate this issue.

4. 2025년 8월 21일 PM 5:32 UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. 2025년 8월 21일 PM 5:59 UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. 2025년 8월 21일 PM 6:00 UTCresolved

   This incident has been resolved.

1. 2025년 8월 20일 PM 5:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. 2025년 8월 20일 PM 5:48 UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. 2025년 7월 22일 PM 4:32 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025년 7월 22일 PM 4:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 22일 PM 4:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 7월 22일 PM 5:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 7월 22일 PM 5:02 UTCresolved

   This incident has been resolved.

6. 2025년 7월 31일 PM 11:31 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 2025년 7월 18일 PM 3:34 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025년 7월 18일 PM 3:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 7월 18일 PM 3:50 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 7월 18일 PM 3:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 7월 18일 PM 4:24 UTCmonitoring

   The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

6. 2025년 7월 18일 PM 5:07 UTCresolved

   The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.

1. 2025년 7월 7일 PM 4:17 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 2025년 7월 7일 PM 4:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 7월 7일 PM 4:30 UTCmonitoring

   We are continuing to monitor and will close after checking the service.

4. 2025년 7월 7일 PM 4:37 UTCresolved

   This incident has been resolved.

5. 2025년 7월 16일 PM 8:55 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)