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    Samsung Smartthings 장애 기록

    49 Samsung Smartthings incidents · 2021년 12월 — official updates, affected components, duration and resolution details.

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    SmartThings Platform Degraded Performance

    시작 2025년 10월 20일 오후 10:48 UTC · 22h 47m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Mobile AppPlatform APIsHubs, Devices, and AutomationsDeveloper ToolsMobile AppPlatform APIsDeveloper ToolsHubs, Devices, and AutomationsMobile AppPlatform APIsHubs, Devices, and AutomationsDeveloper Tools
    1. 2025년 10월 20일 오후 10:48 UTCidentified

      We are actively working to resolve ongoing impact to SmartThings services due to a third-party service disruption. While we do not have a definitive ETA at this time, our teams are fully engaged and remain committed to restoring full service. We deeply appreciate your patience as we work through this situation. We will continue to provide updates as new information becomes available.

    2. 2025년 10월 20일 오후 10:55 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2025년 10월 21일 오전 3:05 UTCidentified

      We've applied mitigations and are seeing signs of recovery, though the platform issues are not yet fully resolved. We appreciate your patience as we continue to work on a complete fix.

    4. 2025년 10월 21일 오후 7:00 UTCmonitoring

      SmartThings services have been restored and are now operational. Our teams continue to actively monitor all systems to ensure stability.

    5. 2025년 10월 21일 오후 9:35 UTCresolved

      SmartThings services remain stable and operational. This incident is fully resolved.

    Matter Device Control and Onboarding Issues

    시작 2023년 8월 22일 오후 7:00 UTC · 0m

    Pending
    1. 2023년 8월 23일 오후 1:41 UTCresolved

      Some users may have briefly experienced issues controlling or viewing current devices states for Matter devices from the SmartThings platform. During this time onboarding Matter devices via SmartThings may have failed as well. The issue is now resolved and for users still experiencing issues with their matter connected devices, please reboot your hub(s) and try again.

    SmartThings Platform Degraded Performance

    시작 2023년 6월 1일 오후 11:35 UTC · 45d 16h

    Pending
    영향을 받은 구성 요소
    Hubs, Devices, and Automations
    1. 2023년 6월 1일 오후 11:35 UTCinvestigating

      A limited set of users with a TV Hub within the EU region may be experiencing some degradation in their hub's performance. We are researching the issue and will provide updates as we work to resolve the issue

    2. 2023년 7월 17일 오후 4:17 UTCresolved

      This incident has been resolved.

    SmartThings and Aeotec Cameras: Live streaming and clip recording degraded performance

    시작 2023년 5월 9일 오후 8:13 UTC · 1h 26m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 2023년 5월 9일 오후 8:13 UTCidentified

      Live streaming and clip recording features of SmartThings and Aeotec cameras are encountering degraded performance as of 12:00pm CST. Users may experience issues using these features until corrective action is complete.

    2. 2023년 5월 9일 오후 9:08 UTCmonitoring

      Corrective actions have been taken and we are monitoring the results.

    3. 2023년 5월 9일 오후 9:39 UTCresolved

      SmartThings and Aeotec camera features have returned to normal.

    SmartThings Platform Degraded Performance

    시작 2023년 5월 2일 오후 4:02 UTC · 34m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and Automations
    1. 2023년 5월 2일 오후 4:02 UTCidentified

      We are investigating a possible service disruption with rules and scenes. We're looking into it and will provide additional details as they become available.

    2. 2023년 5월 2일 오후 4:16 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 5월 2일 오후 4:36 UTCresolved

      Scenes execution and listing is working and latencies have returned to normal

    Issues with Hubs, Device Control and Automation Execution

    시작 2023년 4월 11일 오후 10:51 UTC · 3h 3m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 2023년 4월 11일 오후 10:51 UTCinvestigating

      Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

    2. 2023년 4월 12일 오전 1:55 UTCresolved

      This issue was opened with an abundance of caution, but upon further investigation it was determined that there was no noticeable impact to users.

    Disconnected Devices

    시작 2023년 4월 5일 오후 8:00 UTC · 0m

    Pending
    1. 2023년 4월 5일 오후 9:08 UTCresolved

      Due to a planned change a very small set of users unintentionally had some of their devices removed from SmartThings. We have implemented a fix to prevent this from happening in the future, and have restored functionality where possible. We will also send an email to impacted users with instructions on restoring complete functionality.

    Few of the Smart Lighting automations not working for today

    시작 2023년 3월 12일 오후 11:26 UTC · 18h 18m

    Pending
    영향을 받은 구성 요소
    Hubs, Devices, and Automations
    1. 2023년 3월 12일 오후 11:26 UTCinvestigating

      Some of the Smart Lighting automations may not be working today. We are currently investigating the issue. The issue seems to be affecting only US region

    2. 2023년 3월 12일 오후 11:29 UTCidentified

      The issue has been identified and seems to be affecting users due to "Daylight Savings Time" being on for US region. Expectation is that as the day turns to tomorrow, the issues should go away.

    3. 2023년 3월 12일 오후 11:32 UTCmonitoring

      Since the issue with Smart Lighting automations is supposed to resolve itself as the day comes to a close, we are monitoring the situation.

    4. 2023년 3월 13일 오후 5:43 UTCresolved

      The issue has been resolved as the new day started.

    Names of capabilities can show up incorrectly in the mobile app

    시작 2023년 3월 7일 오후 7:40 UTC · 1h 40m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Mobile AppMobile AppMobile App
    1. 2023년 3월 7일 오후 7:40 UTCinvestigating

      Some devices will see names of capabilities shown as _PO_CODE... This doesn't impact the functionality. We are investigating the issue

    2. 2023년 3월 7일 오후 9:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 3월 7일 오후 9:20 UTCresolved

      This incident has been resolved.

    St Station connection issues

    시작 2023년 3월 7일 오후 6:44 UTC · 54m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and Automations
    1. 2023년 3월 7일 오후 6:44 UTCinvestigating

      There are issues with some St Station hubs in AP region. We are currently investigating the issue

    2. 2023년 3월 7일 오후 6:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 3월 7일 오후 7:38 UTCresolved

      This incident has been resolved.

    Hub devices degraded performance in EU

    시작 2023년 3월 6일 오후 1:44 UTC · 1h 35m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and Automations
    1. 2023년 3월 6일 오후 1:44 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 3월 6일 오후 2:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 3월 6일 오후 3:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 3월 6일 오후 3:19 UTCresolved

      This incident has been resolved.

    SmartThings Platform Degraded Performance

    시작 2023년 2월 23일 오후 7:16 UTC · 54m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and AutomationsPlatform APIs
    1. 2023년 2월 23일 오후 7:16 UTCinvestigating

      We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

    2. 2023년 2월 23일 오후 7:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 2월 23일 오후 8:10 UTCresolved

      This incident has been resolved.

    SmartThings Platform Degraded Performance

    시작 2023년 2월 23일 오후 1:07 UTC · 1h 54m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and Automations
    1. 2023년 2월 23일 오후 1:07 UTCinvestigating

      We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

    2. 2023년 2월 23일 오후 2:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 2월 23일 오후 2:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 2월 23일 오후 3:01 UTCresolved

      This incident has been resolved.

    SmartThings scenes not visible in Alexa and Google Home apps

    시작 2023년 2월 22일 오전 6:42 UTC · 25m

    Pending
    1. 2023년 2월 22일 오전 6:42 UTCinvestigating

      Users may be experiencing issues with Scenes in Alexa App and Google Home App. We are currently investigating and will provide more details as available. Started on 02/23/23 10:00 PM in UTC

    2. 2023년 2월 22일 오전 6:56 UTCinvestigating

      Users may be experiencing issues with Scenes in Alexa app and Google Home App. Started on 02/23/23 10:00 PM in UTC

    3. 2023년 2월 22일 오전 6:57 UTCidentified

      Identified - Recently created or deleted scenes may not be shown correctly in Alexa or Google Home apps. Also, users might have experienced errors when executing scenes through Alexa or Google Home. We are currently investigating and will provide more details as available.

    4. 2023년 2월 22일 오전 7:07 UTCmonitoring

      The previously mentioned issues have been resolved. Users may continue to see issues with scene discoveries over the next 48 hours. Affected users can ask Alexa or Google to discover/sync their devices to resolve the issues.

    5. 2023년 2월 22일 오전 7:08 UTCresolved

      This incident has been resolved.

    SmartThings Platform Degraded Feature - Linked Places - Asia Pacific Region

    시작 2023년 2월 15일 오후 11:00 UTC · 0m

    Pending
    1. 2023년 2월 16일 오후 3:53 UTCresolved

      The Asia Pacific region was impacted by an incident impacting Linked Places that began on Wednesday, 11pm UTC. Users in this region may have encountered issues loading Linked Places and using automations that incorporate Linked Places. As of Thursday, 3:39pm UTC this incident has been resolved.

    Issues with Hubs, Device Control and Automation Execution

    시작 2023년 2월 15일 오전 12:14 UTC · 14h 40m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 2023년 2월 15일 오전 12:14 UTCinvestigating

      Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

    2. 2023년 2월 15일 오전 12:51 UTCidentified

      Some users may be experiencing issues with device control and automation execution. Users may also receive inaccurate hub offline notifications during this time. We are currently investigating and will provide more details as available.

    3. 2023년 2월 15일 오전 1:23 UTCmonitoring

      The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

    4. 2023년 2월 15일 오후 2:53 UTCresolved

      This incident has been resolved.

    Hub Driver release issues

    시작 2023년 2월 14일 오후 11:56 UTC · 14h 58m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 2023년 2월 14일 오후 11:56 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 2월 15일 오전 12:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 2월 15일 오전 1:23 UTCmonitoring

      The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

    4. 2023년 2월 15일 오후 2:53 UTCresolved

      This incident has been resolved.

    Issues with Device Control via Voice Integrations and SmartApp Execution

    시작 2023년 2월 7일 오후 7:56 UTC · 3h 22m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Mobile AppPlatform APIsMobile AppPlatform APIsMobile AppPlatform APIs
    1. 2023년 2월 7일 오후 7:56 UTCidentified

      Some users may be experiencing delays or failures controlling devices through voice agents and executing Smartapp automations. The root cause has been identified and teams are working to stabilize the impacted platform features.

    2. 2023년 2월 7일 오후 9:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 2월 7일 오후 11:18 UTCresolved

      This incident has been resolved.

    Issues with listing Automations

    시작 2023년 1월 19일 오후 4:11 UTC · 3h 13m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations
    1. 2023년 1월 19일 오후 4:11 UTCinvestigating

      Users are experiencing issues with listing automations. We are investigating

    2. 2023년 1월 19일 오후 5:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 1월 19일 오후 7:23 UTCresolved

      This incident has been resolved.

    Issues with Smart Locks SmartApp

    시작 2023년 1월 17일 오후 7:27 UTC · 6h 49m

    Issues경미한 인시던트
    1. 2023년 1월 17일 오후 7:27 UTCinvestigating

      Users are experiencing issues with running and installing the Smart Locks SmartApp. We are investigating.

    2. 2023년 1월 17일 오후 7:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 1월 18일 오전 1:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 1월 18일 오전 2:16 UTCresolved

      The incident has been resolved. It's now possible to reinstall the smart locks smart app