Savvas 장애 기록

1. 2026년 8월 28일 PM 6:38 UTCresolved

   우리는 사용자가 느리게 경험하고 클래스를로드 할 수없는 문제를 간략하게 경험했습니다. 팀은 즉시 루트 원인을 확인하고 문제는 이제 해결됩니다. 우리는이 발생 할 수있는 불편에 대해 사과합니다. -Savvas 플랫폼 관리 팀

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 12일 PM 10:03 UTCinvestigating

   Math digital 실습을 사용하여 교사와 학생은 간헐적으로 특정 항목을 열 때 알림을 볼 수 있습니다. 사용은 경고를 닫고 이동할 수 있습니다. 우리는 가능한 한 빨리이를 수정하기 위해 노력하고 있습니다.

2. 2026년 8월 15일 PM 4:28 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 8일 PM 12:56 UTCinvestigating

   We are aware and actively working to resolve issues with the Realize log in, Assessment Mastery Report, and Realize Admin Reports.

2. 2026년 6월 8일 PM 1:42 UTCinvestigating

   The issue is resolved.

3. 2026년 6월 8일 PM 1:42 UTCinvestigating

   Reports are now running as expected.

4. 2026년 6월 8일 PM 1:46 UTCresolved

   This incident has been resolved.

1. 2026년 6월 8일 PM 12:50 UTCinvestigating

   Users may be experiencing intermittent issues in Realize. Our teams are actively investigating the issue.

2. 2026년 6월 8일 PM 1:46 UTCresolved

   This issue has been resolved.

1. 2026년 5월 8일 PM 6:43 UTCinvestigating

   Our team is reviewing a content issue which is preventing lesson plan pages from loading. Our team is investigating the issue and will work to resolve as soon as possible.

2. 2026년 5월 8일 PM 6:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 8일 PM 9:59 UTCidentified

   The issue was identified and the team has verified the fix in our testing environment. We will be deploying a fix to the customer facing environment soon.

4. 2026년 5월 8일 PM 10:32 UTCresolved

   This issue has been resolved.

1. 2026년 2월 24일 PM 3:11 UTCidentified

   Students receive a network error modal when trying to submit quizzes and assignments, even when network connection is stable. We have identified a fix.

2. 2026년 2월 24일 PM 3:27 UTCidentified

   A fix has been deployed for Exams. Quizzes are still unavailable.

3. 2026년 2월 24일 PM 3:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Students can now take Quizzes and Exams in the Outlier LMS.

4. 2026년 2월 24일 PM 3:53 UTCresolved

   This incident has been resolved.

1. 2026년 2월 10일 PM 9:58 UTCresolved

   Some customers may have noticed issues loading specific interactive features in Savvas Realize content items. The issue was triggered due to a problem with AWS, impacting many web sites across the Internet including Savvas Realize. The issue is resolved now and our engineers are closely monitoring system performance.

1. 2026년 1월 23일 PM 5:59 UTCinvestigating

   Some users are reporting issues with logging into Realize. Our team is investigating the issue and will provide an update as soon as possible.

2. 2026년 1월 23일 PM 6:41 UTCresolved

   This incident has been resolved.

1. 2025년 12월 19일 PM 4:24 UTCidentified

   Some customers may be experiencing issues while logging in to Savvas Realize. To fix this issue, please clear your browser cookies and retry login.

2. 2025년 12월 19일 PM 9:53 UTCresolved

   This incident has been resolved.

1. 2025년 12월 3일 PM 6:01 UTCinvestigating

   Savvas Realize, SuccessMaker, Realize Reader and Realize Admin Reports are experiencing performance issues which may impact users' ability to log in. Our team is reviewing the issue now and working to restore service.

2. 2025년 12월 3일 PM 6:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 3일 PM 7:00 UTCresolved

   This incident has been resolved. Our web host AWS experienced an issue which impacted Realize along with a number of other web sites. We appreciate your patience with this issue.

1. 2025년 11월 18일 PM 2:09 UTCinvestigating

   Due to a partner outage, students are experiencing an elevated error rate when working through assignments. There are some instances when a student may not be able to get to the course.

2. 2025년 11월 18일 PM 6:37 UTCresolved

   This incident has been resolved.

1. 2025년 10월 23일 PM 5:57 UTCinvestigating

   Customers who access Realize via Easybridge, for example any customer using Single Sign On, will experience an issue logging in right now. Our team is aware of this and working to resolve as soon as possible. If you do receive an error message, you can go to the following URL once the error message displays: https://www.savvasrealize.com/dashboard/viewer

2. 2025년 10월 23일 PM 6:37 UTCresolved

   We've temporarily routed all EasyBridge users directly to Realize. We're still working on restoring full EasyBridge capability to admins and to teachers and students who use EasyBridge to get to other tools like iLit.

1. 2025년 10월 20일 PM 1:46 UTCmonitoring

   Due to an issue with our cloud services provider, users may see slow performing pages and other issues. We are monitoring the situation and in active dialog with our provider to resolve this as soon as possible.

2. 2025년 10월 20일 PM 4:38 UTCmonitoring

   A number of Savvas products may still be experiencing issues due to an ongoing AWS incident. We are working on recovering as soon as possible. You can follow the status of AWS' issues at https://health.aws.amazon.com/health/status

3. 2025년 10월 20일 PM 10:23 UTCmonitoring

   The AWS incident is still ongoing, but most Realize and other Savvas digital products are functioning normally. We are still monitoring the situation with AWS closely.

4. 2025년 10월 21일 AM 1:42 UTCresolved

   This incident has been resolved.

1. 2025년 9월 26일 PM 10:27 UTCidentified

   We're currently experiencing an unexpected issue that is preventing course assignments from appearing as expected. Our team is actively investigating the issue. We apologize for any inconvenience this may cause and appreciate your patience. We'll keep you updated through this channel and will work to resolve this as quickly as possible. -Outlier by Savvas Platform Management Team

2. 2025년 9월 27일 PM 5:04 UTCresolved

   This incident has been resolved.

1. 2025년 9월 11일 PM 4:08 UTCinvestigating

   Savvas Realize users are experiencing slowness when logging in and system instability. Our team is working to resolve this as soon as possible.

2. 2025년 9월 11일 PM 4:25 UTCmonitoring

   A fix for the issue has been implemented and users are able to login to Realize. Our team continues to monitor the application closely.

3. 2025년 9월 11일 PM 5:11 UTCresolved

   This incident has been resolved.

1. 2025년 9월 9일 PM 4:33 UTCinvestigating

   Students may experience a white screen when accessing Momentum Assessments. Additionally, some teachers have reported they are not able to see Momentum assessments within their Realize programs. Our team is reviewing this issue and will update here when it is resolved.

2. 2025년 9월 9일 PM 10:35 UTCresolved

   This incident has been resolved.

1. 2025년 8월 29일 PM 1:43 UTCinvestigating

   One of the 3rd-party tools used in the Outlier student LMS is currently experiencing service disruptions. Outlier is working with the vendor to resolve the issue. Students in Calculus I, Precalculus, College Algebra, and Statistics courses will be unable to use our interactive graphs. We are actively working to resolve this issue and apologize for any inconvenience this may cause. We'll keep you updated through this channel and will work to resolve this issue as quickly as possible. -Outlier by Savvas Platform Management Team

2. 2025년 8월 29일 PM 2:20 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 8월 29일 PM 4:52 UTCresolved

   This incident has been resolved.

1. 2025년 8월 21일 PM 5:13 UTCinvestigating

   We are aware of an issue preventing customer administrators from accessing the Errors and Warnings file from within Savvas EasyBridge. Our development team is actively working on a resolution with the highest priority. We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full functionality.

2. 2025년 8월 21일 PM 6:01 UTCresolved

   The issue affecting access to the errors and warnings file has been fully resolved. Customers should now be able to open and review these files without any issues. We appreciate your patience while our team worked to restore full functionality.

1. 2025년 7월 9일 PM 8:14 UTCidentified

   Our team has identified an issue that may impact teachers' ability to customize assessments, add items in My Library, and create/add items to Playlists. We are working quickly to resolve this issue.

2. 2025년 7월 9일 PM 9:46 UTCresolved

   This incident has been resolved. We appreciate your patience.

1. 2025년 6월 4일 PM 4:02 UTCinvestigating

   There is an infinite loading screen when trying to log in to dashboard.outlier.org, partners.outlier.org, or the internal Outlier admin dashboard.

2. 2025년 6월 4일 PM 4:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 6월 4일 PM 4:21 UTCidentified

   The issue has been identified and a fix is in process

4. 2025년 6월 4일 PM 4:22 UTCmonitoring

   A fix has been implemented and we are monitoring results.

5. 2025년 6월 4일 PM 4:33 UTCresolved

   This incident has been resolved.