Schoolmint 장애 기록

1. 2026년 7월 21일 PM 2:34 UTCinvestigating

   우리는 현재 Schoolrunner Mobile App과 문제가 있습니다. 사용자는 "Error Load"메시지를 볼 수 있습니다. 안심, 우리의 엔지니어링 팀은 해결에 적극적으로 노력하고 있습니다. 우리는 당신이 업데이트하고 그것을 사용할 때 더 많은 정보를 공유합니다. 감사합니다!

2. 2026년 7월 21일 PM 6:56 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 21일 PM 6:58 UTCmonitoring

   문제는 확인되고 우리는 현재 수정을 테스트하고 있습니다.

4. 2026년 7월 22일 PM 6:33 UTCmonitoring

   Schoolrunner 앱에 대한 수정은 Android 기기에 출시되었습니다. iOS 기기의 수정은 현재 진행 중입니다.

5. 2026년 7월 23일 PM 3:02 UTCresolved

   IOS의 Schoolrunner 앱을 위해 수정되었습니다. 감사합니다!

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 26일 PM 6:42 UTCinvestigating

   We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

2. 2026년 2월 27일 PM 6:07 UTCidentified

   The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

3. 2026년 3월 4일 PM 9:31 UTCmonitoring

   The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.

4. 2026년 3월 5일 AM 3:27 UTCresolved

   The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

1. 2026년 2월 4일 PM 4:12 UTCinvestigating

   We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

2. 2026년 2월 4일 PM 4:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 4일 PM 4:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 4일 PM 7:16 UTCresolved

   This incident has been resolved.

1. 2025년 10월 27일 PM 5:00 UTCinvestigating

   We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.

2. 2025년 10월 28일 PM 4:35 UTCinvestigating

   The SchoolMint Hero slowness issue has been resolved.

3. 2025년 10월 28일 PM 4:36 UTCresolved

   This incident has been resolved.

1. 2024년 10월 7일 PM 9:37 UTCresolved

   Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

1. 2024년 10월 4일 PM 4:39 UTCresolved

   We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

1. 2024년 9월 26일 PM 5:23 UTCresolved

   SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

1. 2024년 2월 20일 PM 8:15 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2024년 2월 20일 PM 8:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 2월 20일 PM 11:11 UTCresolved

   This incident has been resolved.

1. 2024년 2월 15일 PM 3:59 UTCinvestigating

   We are currently investigating this issue.

2. 2024년 2월 15일 PM 4:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 2월 15일 PM 4:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2024년 2월 15일 PM 6:21 UTCmonitoring

   A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

5. 2024년 2월 15일 PM 7:31 UTCresolved

   This incident has been resolved.

1. 2023년 10월 26일 PM 5:47 UTCinvestigating

   Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

2. 2023년 10월 26일 PM 8:55 UTCresolved

   This issue has been resolve. Thank you for your patience!

1. 2023년 8월 30일 PM 4:38 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 8월 30일 PM 4:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 8월 30일 PM 5:24 UTCresolved

   This incident has been resolved.

1. 2023년 7월 12일 PM 1:49 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 7월 12일 PM 3:28 UTCresolved

   This incident has been resolved.

1. 2023년 7월 12일 AM 12:37 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 7월 12일 AM 2:34 UTCresolved

   This incident has been resolved.

1. 2023년 5월 30일 PM 4:21 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 5월 30일 PM 5:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 5월 30일 PM 7:42 UTCresolved

   This incident has been resolved.

1. 2023년 3월 24일 PM 5:33 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 3월 24일 PM 8:23 UTCinvestigating

   Issue was identified and action was taken to resolve.

3. 2023년 3월 24일 PM 9:20 UTCresolved

   This incident has been resolved.

1. 2023년 1월 27일 AM 12:07 UTCinvestigating

   We are currently investigating this issue.

2. 2023년 1월 27일 AM 1:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023년 1월 27일 AM 1:25 UTCresolved

   This incident has been resolved.

1. 2023년 1월 23일 PM 7:26 UTCmonitoring

   We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

2. 2023년 1월 24일 AM 3:26 UTCresolved

   The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

1. 2022년 10월 27일 PM 11:33 UTCinvestigating

   We are currently investigating this issue.

2. 2022년 10월 27일 PM 11:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022년 10월 27일 PM 11:34 UTCresolved

   Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing [email protected]. Sincerely, The SchoolMint Team

1. 2022년 8월 1일 PM 9:50 UTCidentified

   Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

2. 2022년 8월 1일 PM 11:19 UTCmonitoring

   A fix has been deployed. Engineers are currently monitoring application performance.

3. 2022년 8월 2일 AM 12:41 UTCresolved

   This incident has been resolved.

1. 2022년 6월 6일 PM 7:02 UTCmonitoring

   Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

2. 2022년 6월 6일 PM 8:31 UTCresolved

   Application functionality has been restored. Server resources continue to be monitored.