Secureco 장애 기록

1. 2026년 9월 21일 오전 4:46 UTCinvestigating

   우리는 현재 연결하지만 오디오가 존재하지 않을 때 캐리어 중 하나와 문제가 투자하고 있습니다.

2. 2026년 9월 21일 오전 5:09 UTCmonitoring

   구속 조치 수행하고 우리는 현재 캐리어에서 정상적인 오디오 진행과 전화를 참조하십시오. 우리는 계속해서 성과를 감시합니다

3. 2026년 9월 21일 오전 5:25 UTCidentified

   우리는 몇몇 고객을 위한 적당한 오디오를 가지고 있지 않는 전화를 아직도 봅니다. 팀은 추가 치료에 종사하고 있습니다.

4. 2026년 9월 21일 오전 5:35 UTCmonitoring

   문제 해결되었습니다. 우리는 계속 감시합니다

5. 2026년 9월 21일 오전 5:35 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

6. 2026년 9월 21일 오전 8:46 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 16일 오전 12:28 UTCinvestigating

   We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.

2. 2026년 6월 16일 오전 3:34 UTCidentified

   Our team has identified the problem and is working on the fix

3. 2026년 6월 17일 오전 3:40 UTCmonitoring

   A fix has been deployed and we are monitoring the IVP portal performance

4. 2026년 6월 18일 오전 12:50 UTCresolved

   This incident has been resolved.

1. 2026년 5월 28일 오후 11:04 UTCinvestigating

   We are currently investigating an issue with certain payment types. Some payments may be impacted.

2. 2026년 5월 28일 오후 11:20 UTCidentified

   We have found the cause of the issue and a fix is now being prepared and implemented.

3. 2026년 5월 29일 오전 12:00 UTCmonitoring

   The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,

4. 2026년 5월 29일 오전 12:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 5월 29일 오전 1:04 UTCresolved

   Services have now returned to normal.

1. 2026년 5월 25일 오전 4:55 UTCresolved

   Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.

1. 2026년 4월 22일 오전 2:34 UTCinvestigating

   SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.

2. 2026년 4월 22일 오전 2:44 UTCmonitoring

   We have been notified by the carrier that the issue has been resolved.

3. 2026년 4월 22일 오전 6:11 UTCresolved

   This incident has been resolved.

1. 2026년 2월 25일 오후 6:19 UTCinvestigating

   We are currently investigating errors seen in Payment IVR transaction processing

2. 2026년 2월 25일 오후 6:41 UTCidentified

   The issue has been identified and a fix has been deployed.

3. 2026년 2월 25일 오후 6:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 25일 오후 8:37 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 2월 25일 오후 9:27 UTCresolved

   This incident has been resolved.

1. 2025년 12월 14일 오후 11:48 UTCinvestigating

   We are currently investigating reports of call failures affecting SecureCo AU region

2. 2025년 12월 14일 오후 11:59 UTCidentified

   We have identified the problem and the team is working on the fix. ETA 10 mins

3. 2025년 12월 15일 오전 12:00 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 12월 15일 오전 12:01 UTCidentified

   The services are restored back to operational. We are continuing to monitor the situation

5. 2025년 12월 15일 오전 12:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025년 12월 15일 오전 12:06 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2025년 12월 15일 오전 2:49 UTCresolved

   This incident has been resolved.

1. 2025년 10월 29일 오전 1:57 UTCinvestigating

   We are investigating issues with Payment IVR affecting some of our Customers

2. 2025년 10월 29일 오전 2:59 UTCinvestigating

   Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.

3. 2025년 10월 29일 오전 3:37 UTCinvestigating

   Investigation ongoing. Root cause is still not identified.

4. 2025년 10월 29일 오전 4:11 UTCmonitoring

   The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.

5. 2025년 10월 29일 오전 5:28 UTCresolved

   This incident has been resolved.

1. 2025년 10월 16일 오후 7:00 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 10월 16일 오후 7:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 10월 16일 오후 7:21 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2025년 10월 16일 오후 7:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 10월 16일 오후 8:48 UTCresolved

   This incident has been resolved.

1. 2025년 10월 4일 오전 2:20 UTCinvestigating

   We are investigating the issue that seems to affect both outbound and inbound calls

2. 2025년 10월 4일 오전 2:25 UTCmonitoring

   A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

3. 2025년 10월 4일 오전 6:48 UTCresolved

   This incident has been resolved.

1. 2025년 9월 29일 오후 10:33 UTCinvestigating

   We are investigating reports of some intermittent issues with our Payments API

2. 2025년 9월 29일 오후 11:05 UTCresolved

   All services are back to normal

1. 2025년 9월 16일 오전 9:05 UTCinvestigating

   We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.

2. 2025년 9월 16일 오전 9:09 UTCmonitoring

   Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

3. 2025년 9월 16일 오전 9:44 UTCresolved

   This incident has been resolved.

1. 2025년 9월 8일 오전 8:29 UTCinvestigating

   We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia

2. 2025년 9월 8일 오전 9:03 UTCidentified

   The issue has been identified and fix is being deployed

3. 2025년 9월 8일 오전 9:07 UTCmonitoring

   A fix has been applied and we are monitoring the results

4. 2025년 9월 8일 오후 10:43 UTCresolved

   This incident has been resolved.

1. 2025년 8월 4일 오전 12:02 UTCinvestigating

   We are currently investigating an issue with completing payments using Payment IVR

2. 2025년 8월 4일 오전 12:40 UTCresolved

   This incident has been resolved now

1. 2025년 7월 30일 오전 2:19 UTCinvestigating

   We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP

2. 2025년 7월 30일 오전 2:58 UTCidentified

   We have identified the issue and are currently implementing a fix.

3. 2025년 7월 30일 오전 3:55 UTCmonitoring

   Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.

4. 2025년 7월 30일 오전 5:16 UTCresolved

   Issue has been resolved, all services have returned to normal.

1. 2025년 6월 2일 오후 7:32 UTCresolved

   We are aware of ongoing issues with the Cloud Provider hosting our AU1 region since approximately 01:30 AEST 03/06/25 and have taken action to mitigate the issue until it is fully resolved, at this stage we are monitoring to ensure there is no further impact to customers. Update 07:20 AEST: We are continuing to monitor the resolution activities by our cloud provider and monitor for customer impact, with no known customer impact at this time.

1. 2025년 5월 4일 오후 11:24 UTCidentified

   We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal

2. 2025년 5월 5일 오전 7:15 UTCresolved

   The public service desk web portal is now available.

1. 2025년 4월 6일 오후 10:18 UTCinvestigating

   We are are currently investigating issues relating to our payment services.

2. 2025년 4월 6일 오후 10:33 UTCidentified

   The team have identified the cause of the issue and are currently remediating. Payment services should resume shortly.

3. 2025년 4월 6일 오후 10:53 UTCmonitoring

   Services have resumed and transactions are now being observed since 8:37am (AEST). The team currently monitoring services.

4. 2025년 4월 6일 오후 11:09 UTCresolved

   This incident has been resolved.

1. 2025년 3월 4일 오후 10:47 UTCinvestigating

   We are currently investigating some reported call issues / failures & degraded service.

2. 2025년 3월 4일 오후 11:04 UTCmonitoring

   Issue has been identified and service has now stablised. Engineers are currently monitoring.

3. 2025년 3월 4일 오후 11:05 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025년 3월 5일 오전 12:45 UTCresolved

   Monitoring has confirmed that the issue has been successfully resolved and no further action is required.

1. 2025년 2월 17일 오전 8:31 UTCinvestigating

   We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.

2. 2025년 2월 17일 오전 8:35 UTCinvestigating

   Earlier today we observed traffic instability isolated to a few services and customers. The issue was resolved and isolated by failing over to our HA SBC. Unfortunately as the day progressed, additional reported cases had been observed. Investigations are ongoing with our connectivity partners and cloud partners to understand the cause of the issue.

3. 2025년 2월 17일 오전 9:43 UTCidentified

   The issue observed has been identified as a BGP flapping issue. Investigations as to root cause are ongoing.

4. 2025년 2월 17일 오전 11:14 UTCidentified

   Investigations have led to a BGP flap occuring on all megaport services. An Engineer has been dispatched to the POPs for further investgation works.

5. 2025년 2월 17일 오전 11:15 UTCidentified

   We are continuing to work on a fix for this issue.

6. 2025년 2월 17일 오후 12:33 UTCidentified

   Emergency works has commenced at SYD2 POP

7. 2025년 2월 17일 오후 1:17 UTCidentified

   POP Maintenance on SY2 Completed

8. 2025년 2월 17일 오후 6:16 UTCmonitoring

   Our team has implemented a fix with the support of our routing vendor and we are monitoring to ensure there are no remaining issues.

9. 2025년 2월 18일 오전 12:15 UTCmonitoring

   We have identified a final routing issue and resolved it, at this time we will continue to monitor to ensure no issues remain.

10. 2025년 2월 18일 오전 3:38 UTCresolved

    This incident has been resolved.