Shakepay 장애 기록

1. 2026년 9월 4일 PM 7:18 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 9월 4일 PM 7:29 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 9월 4일 PM 7:39 UTCmonitoring

   수정이 구현되어 현재 트랜잭션 백 로그의 나머지 방송됩니다. 감사합니다.

4. 2026년 9월 4일 PM 8:00 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 21일 PM 8:34 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

2. 2026년 7월 21일 PM 10:58 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 21일 PM 10:58 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 6:32 UTCinvestigating

   We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

2. 2026년 7월 8일 PM 6:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 7월 8일 PM 6:59 UTCresolved

   This incident has been resolved.

1. 2026년 6월 7일 AM 11:35 UTCidentified

   Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

2. 2026년 6월 7일 AM 11:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

3. 2026년 6월 7일 PM 12:33 UTCresolved

   This incident has been resolved.

1. 2026년 5월 21일 PM 3:36 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 21일 PM 3:40 UTCidentified

   Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

3. 2026년 5월 21일 PM 4:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 5월 21일 PM 4:15 UTCresolved

   This incident has been resolved.

1. 2026년 5월 20일 PM 2:33 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 20일 PM 5:35 UTCresolved

   This incident has been resolved.

1. 2026년 5월 17일 PM 3:30 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

2. 2026년 5월 17일 PM 5:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 17일 PM 10:02 UTCresolved

   This incident has been resolved.

1. 2026년 5월 10일 PM 3:23 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

2. 2026년 5월 10일 PM 3:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 10일 PM 5:18 UTCresolved

   This incident has been resolved.

1. 2026년 4월 5일 PM 4:16 UTCinvestigating

   Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

2. 2026년 4월 5일 PM 4:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 4월 5일 PM 4:27 UTCidentified

   The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

4. 2026년 4월 5일 PM 7:25 UTCidentified

   Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

5. 2026년 4월 5일 PM 10:05 UTCidentified

   Our service provider is still working on implementing a fix - Thank you for your patience

6. 2026년 4월 5일 PM 11:45 UTCmonitoring

   A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

7. 2026년 4월 6일 AM 12:14 UTCresolved

   This incident has been resolved.

1. 2026년 3월 13일 PM 2:44 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 13일 PM 2:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 13일 PM 2:53 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 3월 13일 PM 2:54 UTCidentified

   We have identified a query causing a large negative impact on platform responsiveness

5. 2026년 3월 13일 PM 3:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026년 3월 13일 PM 3:42 UTCresolved

   This incident has been resolved.

1. 2026년 3월 4일 AM 4:21 UTCidentified

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

2. 2026년 3월 4일 AM 4:21 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026년 3월 4일 AM 4:38 UTCresolved

   This incident has been resolved.

1. 2026년 3월 3일 AM 9:48 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

2. 2026년 3월 3일 AM 10:15 UTCresolved

   This incident has been resolved.

1. 2026년 2월 23일 PM 8:35 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 23일 PM 8:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 2월 23일 PM 8:56 UTCresolved

   This incident has been resolved.

1. 2026년 2월 22일 PM 3:44 UTCinvestigating

   Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

2. 2026년 2월 22일 PM 7:33 UTCidentified

   The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.

3. 2026년 2월 22일 PM 10:07 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 2월 22일 PM 10:07 UTCresolved

   This incident has been resolved.

1. 2026년 2월 12일 PM 6:18 UTCinvestigating

   We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

2. 2026년 2월 12일 PM 6:33 UTCresolved

   This incident has been resolved.

1. 2026년 2월 5일 PM 5:10 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 5일 PM 5:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 5일 PM 5:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 5일 PM 5:24 UTCresolved

   This incident has been resolved.

1. 2026년 1월 31일 PM 8:41 UTCidentified

   We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.

2. 2026년 1월 31일 PM 9:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 1월 31일 PM 11:51 UTCresolved

   This incident has been resolved.

1. 2026년 1월 22일 PM 6:15 UTCinvestigating

   We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.

2. 2026년 1월 22일 PM 6:20 UTCidentified

   The root cause was traced to a third-party service, and remediation is currently in progress.

3. 2026년 1월 22일 PM 7:35 UTCmonitoring

   A fix has been implemented and we're monitoring the results.

4. 2026년 1월 22일 PM 8:40 UTCresolved

   This incident has been resolved.

1. 2026년 1월 20일 PM 5:04 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 20일 PM 5:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 1월 20일 PM 5:21 UTCmonitoring

   A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.

4. 2026년 1월 20일 PM 5:36 UTCresolved

   This incident has been resolved.

1. 2026년 1월 18일 AM 6:27 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 18일 AM 6:28 UTCidentified

   Our banking partner started their maintenance a few minutes earlier than expected.

3. 2026년 1월 18일 AM 6:35 UTCresolved

   Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.