Sine 장애 기록

1. 2026년 7월 29일 AM 8:23 UTCidentified

   우리는 현재 우리의 업스트림 이메일 공급자와 문제가 있습니다. 우리는 원인을 조사하고 더 많은 정보가 있기 때문에 업데이트됩니다.

2. 2026년 7월 29일 PM 11:04 UTCidentified

   우리는 뿌리 원인을 확인하고 문제를 해결하기 위해 우리의 업스트림 이메일 제공 업체와 긴밀히 협력하고있다. 모바일 푸시 알림이 비공개되고 정상으로 계속됩니다.

3. 2026년 7월 30일 AM 12:45 UTCmonitoring

   이 문제는 mitigated, 우리는 이메일 전송 기능 복원으로 상황을 모니터링.

4. 2026년 7월 30일 AM 7:11 UTCmonitoring

   우리는 더 많은 문제를 모니터링하고 있습니다.

5. 2026년 7월 30일 AM 7:14 UTCresolved

   우리는 이메일 서비스가 이제 완전히 운영되는 것을 확인할 수 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 29일 AM 8:21 UTCresolved

   우리는 현재 우리의 업스트림 이메일 공급자와 문제가 있습니다. 우리는 원인을 조사하고 더 많은 정보가 있기 때문에 업데이트됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 AM 3:56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 2026년 7월 9일 AM 3:01 UTCresolved

   This incident has been resolved.

1. 2026년 5월 22일 AM 12:01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 2026년 5월 22일 AM 5:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 5월 25일 AM 12:40 UTCresolved

   This incident has been resolved.

1. 2026년 4월 16일 AM 6:24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 2026년 4월 17일 AM 12:59 UTCresolved

   This incident has been resolved.

1. 2026년 2월 15일 PM 10:11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 2026년 2월 15일 PM 10:40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 2026년 2월 16일 AM 1:04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 2026년 2월 25일 AM 12:09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 2026년 1월 22일 PM 10:16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 2026년 1월 23일 PM 9:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 1월 23일 PM 9:41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 2025년 11월 6일 AM 6:16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 2025년 11월 6일 AM 6:40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 2025년 11월 6일 AM 6:55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 2025년 10월 20일 AM 9:32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 2025년 10월 20일 AM 9:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 20일 PM 12:10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 2025년 10월 9일 AM 12:37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 2025년 10월 9일 AM 3:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 10일 AM 12:38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 2025년 10월 15일 AM 1:32 UTCresolved

   This incident has been resolved.

1. 2025년 7월 15일 AM 3:52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 2025년 7월 16일 AM 2:52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 2025년 7월 18일 AM 3:07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 2025년 7월 21일 AM 6:22 UTCresolved

   This incident has been resolved.

1. 2025년 4월 1일 PM 11:58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2025년 4월 2일 AM 1:29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2025년 4월 2일 PM 11:42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 2025년 3월 19일 AM 4:54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 2025년 3월 24일 AM 2:02 UTCresolved

   This incident has been resolved.

1. 2025년 2월 26일 AM 1:33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 2025년 2월 26일 AM 3:32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 2025년 2월 26일 PM 11:05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 2025년 2월 6일 AM 8:18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 2025년 2월 6일 AM 10:43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 2025년 2월 6일 PM 12:46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 2025년 2월 6일 PM 11:51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 2025년 1월 21일 AM 6:15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 2025년 1월 22일 AM 2:08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2024년 10월 2일 AM 3:16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 2024년 10월 3일 AM 1:33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 2024년 10월 3일 AM 7:28 UTCresolved

   This incident has been resolved.

1. 2024년 9월 10일 AM 9:36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 2024년 9월 10일 AM 10:31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 2024년 9월 10일 AM 11:02 UTCresolved

   This incident has been resolved.

1. 2024년 8월 15일 AM 7:31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 2024년 8월 15일 AM 8:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 8월 16일 AM 4:40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.

1. 2024년 3월 22일 AM 5:28 UTCinvestigating

   On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

2. 2024년 3월 24일 AM 1:02 UTCmonitoring

   The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

3. 2024년 4월 30일 AM 1:10 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2024년 4월 30일 AM 1:10 UTCresolved

   This incident was resolved