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    Siteimprove 장애 기록

    52 Siteimprove incidents · 2023년 1월 — official updates, affected components, duration and resolution details.

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    Degraded Performance: AEO Visibility & Analytics Intermittently Failing

    시작 2026년 8월 6일 오후 4:37 UTC · 7d 15h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    SEO
    1. 2026년 8월 6일 오후 4:37 UTCinvestigating

      We are currently investigating an issue affecting the AEO Visibility & Analytics module. Some users are reporting that the module loads as a blank screen when accessed. As a temporary workaround, users may be able to access the module by: - Refreshing the page - Navigating away and then reselecting the AEO Visibility & Analytics module from the left-hand navigation menu The issue may not occur consistently and can be intermittent. We have identified that this functionality relies on a third-party integration and are actively working with the provider to investigate and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.

    2. 2026년 8월 14일 오전 8:13 UTCresolved

      The issue affecting the AEO Visibility & Analytics module has been resolved. The module is now operating as expected, and no further impact is expected.

    Siteimprove 플랫폼 로그인 Disruption

    시작 2026년 7월 16일 오전 8:00 UTC · 0m

    Pending
    1. 2026년 7월 22일 오전 11:47 UTCresolved

      집행 요약 : 7 월 16, 2026, EU 및 미국 플랫폼의 일부 사용자는 약 2 시간 동안 로그인 할 수 없습니다. 이 문제는 제3자 인증 제공 업체의 부족으로 인해 큰 클라우드 인프라 제공 업체의 주요 운영 문제에 의해 유발되었습니다. 공급자는 그들의 트래픽을 rerouting하여 서비스를 복원하고, 우리의 플랫폼은 자동적으로 회복했습니다. 데이터 손실이 없으며 우리의 측에 요구되는 작업이 없습니다. Incident Overview: 비밀번호의 초기 단계와 단일 사인온(SSO) 로그인 여정은 제3자 인증 제공업체에 의해 처리됩니다. 그 공급자가 업스트림 클라우드 인프라 문제로 인해 제한되지 않은 경우, 해당 로그인 여행은 인증 오류를 받았습니다. 실패는 전적으로 외부 의존성 안에 sat 때문에, 우리의 측에 아무 성분도 고치기 위하여 있었습니다. 이 공급자는 영향을받는 인프라에서 트래픽을 떨어뜨리고, 로그인 여행이 자신의 자신에 회복 한 후. 영향 : EU 및 미국 플랫폼의 암호 기반 및 SSO 로그인은 주로 약 2026-07-16T07:55Z에서 2026-07-16T09:55Z로 사용할 수 없습니다. 직접 링크에 서명하는 사용자는 전적으로 비공개되고, 이미 로그인한 사용자는 계속 작동할 수 있었습니다. 탐지: 이 사건은 2026-07-16T07:55Z에서 우리의 자동화한 감시에 의해 검출되었습니다, 이는 EU와 미국 둘 다에 걸쳐 로그인 체크를 실패한 후에 접근할 수 없던 입증 공급자를 끌기. 응답: 우리의 가동 팀은 조사를 시작하고 실패는 이미 문제점을 acknowledging 상태 갱신을 간행한 제3자 입증 공급자에 정전이었습니다. 우리는 공급자를 직접 접촉하고 확인했습니다 우리의 측에 유효한 정확한 활동은, 결함이 그들의 인프라 안에 전적으로이었습니다. Root Cause: 큰 클라우드 인프라 제공 업체의 주요 운영 문제는 우리의 제 3 자 인증 제공 업체를 routing을 중단, 그것은 제한 할 수 있도록. 공급자는 우리의 암호와 SSO 로그인 여행의 첫걸음을 취급하기 때문에, 그 여행은 정전이 지속되는 동안 실패했습니다. 다음 단계 이 사건은 전적으로 우리의 체계 밖에서 시작된 동안, 우리는 모든 미래 제3자 입증 부족의 충격을 감소시키기 위하여 선택권을 검토하고, 업스트림 공급자 건강의 주위에 granularity 경고를 포함하여, 및 로그인 경로에 있는 fallback 선택권. 우리는 또한 자신의 치료 단계에 제공 업체와 함께.

    공식 인시던트 업데이트를 자동 번역했습니다.

    Siteimprove Platform Login Errors (SSO Users)

    시작 2026년 5월 6일 오후 2:53 UTC · 1h 15m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2026년 5월 6일 오후 2:53 UTCinvestigating

      We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform using SSO via siteimprove.com and my2.siteimprove.com. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

    2. 2026년 5월 6일 오후 3:07 UTCidentified

      Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We'll continue to keep you updated.

    3. 2026년 5월 6일 오후 3:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results. SSO Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.siteimprove.com disruption free.

    4. 2026년 5월 6일 오후 4:08 UTCresolved

      The issue affecting SSO logins to the Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

    5. 2026년 5월 14일 오후 5:54 UTCpostmortem

      **Executive Summary:** On May 6, 2026, an infrastructure failure in our Kubernetes environment caused SSO login failures for a subset of users for approximately 42 minutes. All other platform functionality was unaffected. The issue was caused by a loss of quorum in an internal cluster's control plane, compounded by a node that had been silently degraded. The incident was resolved by replacing the affected nodes, and the system has been operating normally since. **Incident Overview:** The issue originated from an internal infrastructure cluster that acts as a connectivity bridge between our environments. Two of the cluster's three control plane nodes became non-functional — one had been in a degraded state, and a second failed during normal operations. With two of three nodes down, the cluster could no longer coordinate its workloads, which disrupted the network path required for SSO logins for some users. Some of our internal tooling was also affected. To resolve the issue, the team replaced the unresponsive nodes, which restored normal operations. Login functionality recovered shortly after. **Impact:** Some users logging into the platform via SSO experienced failures from approximately **2026-05-06T14:34Z** to **2026-05-06T15:16Z** \(~42 minutes\). **Detection:** The incident was detected at **2026-05-06T14:34Z** when our automated monitoring system identified connectivity failures in the login journey, which alerted the operations team. **Response:** Our operations team began investigating immediately. The affected control plane nodes were identified and replaced, with full recovery confirmed via automated tests at **2026-05-06T15:16Z**. A status page update was posted during the incident. **Root Cause:** Two of three control plane nodes in an internal cluster became unavailable at the same time — one had been silently degraded, and a second failed independently. The monitoring pipeline that should have detected the degraded node ahead of time was itself not functioning correctly. Because it only logged on failure and not on success, its silence was indistinguishable from normal operation, and the team had no way to know it had stopped working. Follow-up actions updated the monitoring pipeline to emit success signals so that their absence can be alerted on, improving overall control plane monitoring coverage, and introducing scheduled control plane node replacements as a preventive measure.

    Siteimprove Platform Login Errors

    시작 2026년 5월 1일 오후 3:16 UTC · 4h 47m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2026년 5월 1일 오후 3:16 UTCinvestigating

      We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com Impact: - Users who are already logged in may be experiencing disruptions (e.g.: modules not loading, blank screens while navigating) - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

    2. 2026년 5월 1일 오후 4:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026년 5월 1일 오후 5:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com disruption free.

    4. 2026년 5월 1일 오후 8:03 UTCresolved

      The issue impacting logging into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

    5. 2026년 5월 14일 오후 5:55 UTCpostmortem

      **Executive Summary:** On May 1, 2026, users on our US platform experienced login failures and slowness for approximately 2.5 hours. The issue was caused by an internal service generating an excessive number of simultaneous requests to a shared backend component, which became overloaded and caused a cascading failure in the login process. The issue was resolved the same day, and the system has been operating normally since. **Incident Overview:** The issue originated from one of our internal data-processing services, which attempted to process a large volume of data for a single account all at once, rather than in manageable batches. This created an unexpectedly high load on a shared backend service that other parts of the platform depend on, including the component responsible for verifying user access during login. As the shared service became overwhelmed, the login-related service was unable to complete its checks and began failing repeatedly. This meant users trying to log in received errors or experienced significant delays. To resolve the issue, the team identified the service generating the excessive load and temporarily disabled it, since it wasn’t a real-time component. This immediately relieved the pressure on the shared backend, and the login process recovered shortly after. The service was subsequently restored with a fix applied preventing the same pattern from recurring. **Impact:** Users on the US platform experienced login failures or significant slowness from approximately **2026-05-01T14:46Z** to **2026-05-01T17:24Z** \(~2 hours 38 minutes\). The platform itself remained generally available for users who were already logged in. A status page update was posted during the incident. **Detection:** The incident was detected at **2026-05-01T14:46Z** by our automatic monitoring system, which alerted the operations team to login-related failures in the US environment. **Response:** Our operations and engineering teams began investigating immediately. Initial steps focused on scaling up the affected backend components and stabilizing the login service. Once the source of the excessive load was identified, the responsible service was temporarily disabled at **2026-05-01T17:06Z**, which resolved the issue. Login errors subsided within minutes, and the status page was updated to reflect recovery at **2026-05-01T17:24Z**. **Root Cause:** An internal data-processing service attempted to handle all data for an unusually large dataset simultaneously, without any limit on the number of concurrent operations. This generated a surge of requests that overwhelmed a shared backend service, which in turn caused the login verification process to fail. The service has since been updated to limit concurrency and prevent this pattern from recurring.

    Degraded Performance - Crawler, Linkchecker, DCI Scores

    시작 2026년 4월 29일 오후 3:09 UTC · 23h 25m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Crawler
    1. 2026년 4월 29일 오후 3:09 UTCinvestigating

      We are currently investigating an issue causing delays with Siteimprove’s crawler and link checker processing. Sites are successfully entering the scan queue; however, some scans are taking longer than expected to complete. As a result, Digital Certainty Index (DCI) scores and related metrics may be delayed in updating. Our development team is aware of the issue and is actively working to restore normal processing. We will continue to provide updates here as more information becomes available.

    2. 2026년 4월 30일 오전 11:46 UTCidentified

      We have identified the issue causing delays with Siteimprove’s crawler and link checker processing, and a fix has been applied. Processing has resumed, and we are currently working through the remaining backlog. Sites are continuing to enter the scan queue successfully, but some scans may still take longer than expected to complete while the queue catches up. As a result, Digital Certainty Index (DCI) scores and related metrics may still be delayed in updating. We appreciate your patience while we continue working toward full recovery.

    3. 2026년 4월 30일 오후 2:35 UTCresolved

      The issue causing delays with Siteimprove’s crawler and link checker processing has been resolved. Scan processing has returned to normal, and Digital Certainty Index (DCI) scores and related metrics are now updating as expected.

    Degraded Performance and Login Issues

    시작 2026년 3월 16일 오후 2:26 UTC · 2h 11m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2026년 3월 16일 오후 2:26 UTCinvestigating

      Our Development Team is investigating an issue that's preventing a small group of customers from logging in as well as seeing various error messages when attempting to navigate to modules across the Siteimprove platform.

    2. 2026년 3월 16일 오후 2:39 UTCidentified

      We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour.

    3. 2026년 3월 16일 오후 3:27 UTCmonitoring

      Our Development Team has implemented a fix for the bug that's causing the following issues: - Errors when logging into the Siteimprove platform. - Error messages when navigating to different modules and services across the Siteimprove platform. - Users not seeing full access to sites and groups. Users should now be able to log into the Siteimprove platform and have full access to its modules and services.

    4. 2026년 3월 16일 오후 4:37 UTCresolved

      The issue affecting logins and various modules throughout the Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

    Degraded Performance - Crawler

    시작 2026년 3월 3일 오후 12:46 UTC · 6d 21h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Crawler
    1. 2026년 3월 3일 오후 12:46 UTCinvestigating

      We’re investigating an issue impacting crawl processing and ingestion, which may result in delayed crawl starts and delayed crawl completions for a subset of customers. You may also see unusual crawl status updates in crawl history while processing catches up.

    2. 2026년 3월 4일 오후 12:09 UTCinvestigating

      We’re continuing to investigate the cause of the backlog. To restore processing times, we’ve taken steps to reduce incoming workload and increase capacity to process the existing queue. As a result, some ongoing crawls may run more slowly than usual while we work through the backlog. We’re actively monitoring performance and making adjustments as needed to keep recovery moving in the right direction.

    3. 2026년 3월 5일 오후 12:06 UTCinvestigating

      We’re continuing to investigate an issue where temporary outages led to queue build-ups due to resource constraints. We’re actively working to restore normal operations and clear the backlog.

    4. 2026년 3월 6일 오후 1:54 UTCinvestigating

      We’re continuing to investigate an issue affecting crawl processing, which has resulted in delays to crawl starts and completions for some customers. We’ve made steady progress and have started to see some previously affected sites queue, process, and finish scanning successfully, with conditions beginning to stabilize. However, we’re still working on a longer-term fix to ensure all affected sites are queueing and processing correctly. We’re actively monitoring performance and making adjustments as needed. Thank you for your patience as we work to restore normal operations.

    5. 2026년 3월 9일 오전 9:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 2026년 3월 10일 오전 10:16 UTCresolved

      This incident has been resolved.

    7. 2026년 3월 11일 오후 1:45 UTCpostmortem

      A summary of this incident has been generated and posted here: [https://help.siteimprove.com/support/solutions/articles/80001199295-faq-incident-response-feb-28th-2026-crawler-degraded-performance](https://help.siteimprove.com/support/solutions/articles/80001199295-faq-incident-response-feb-28th-2026-crawler-degraded-performance)

    Siteimprove Platform Login Errors

    시작 2026년 2월 27일 오후 2:49 UTC · 48m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2026년 2월 27일 오후 2:49 UTCinvestigating

      We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com and my2.siteimprove.com. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. - Users are seeing the following error message: Authentication failed: SubscriptionAccess could not be built. TraceId: xxxx Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

    2. 2026년 2월 27일 오후 2:59 UTCidentified

      We’ve found the issue and we’re working on a fix. Thanks for your patience!

    3. 2026년 2월 27일 오후 3:09 UTCmonitoring

      A fix has been implemented. Customers should now be able to login successfully.

    4. 2026년 2월 27일 오후 3:37 UTCresolved

      The issue that prevented certain Siteimprove customers from logging in has been resolved. If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

    Degraded Performance - Crawler/Linkchecker

    시작 2026년 2월 24일 오전 3:58 UTC · 1d 4h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Crawler
    1. 2026년 2월 24일 오전 3:58 UTCinvestigating

      We are currently investigating an issue causing delays in Siteimprove’s crawler and linkchecker processing. Sites are successfully entering the queue for scanning; however, some scans are not completing as expected. This issue appears to be affecting a limited number of customers. Our development team is aware of the behavior and is actively working to restore normal processing. We will provide updates here as more information becomes available.

    2. 2026년 2월 24일 오후 1:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026년 2월 25일 오전 7:59 UTCresolved

      This incident has been resolved.

    Platform UI Not Rendering

    시작 2025년 12월 18일 오전 8:13 UTC · 1h 15m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2025년 12월 18일 오전 8:13 UTCinvestigating

      We are investigating an issue where the platform UI is rendering without styling.

    2. 2025년 12월 18일 오전 8:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025년 12월 18일 오전 9:29 UTCresolved

      This incident has been resolved.

    Siteimprove Platform Login Errors

    시작 2025년 10월 28일 오후 3:53 UTC · 1h 50m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2025년 10월 28일 오후 3:53 UTCinvestigating

      We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com, my2, and my2.us. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

    2. 2025년 10월 28일 오후 4:15 UTCidentified

      We have identified the issue affecting logins to the Siteimprove platform (siteimprove.com, my2, and my2.us). Our Development Team is working on a fix. We will provide an estimated time to resolution as soon as it is available. We'll continue to keep you updated.

    3. 2025년 10월 28일 오후 4:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 10월 28일 오후 5:44 UTCresolved

      The issue affecting the logins has been fixed. We’re sorry for holding you up. If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

    Degraded Performance: Analytics / Usability - Data Delay

    시작 2025년 9월 17일 오후 1:12 UTC · 6h 32m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Analytics / Usability
    1. 2025년 9월 17일 오후 1:12 UTCinvestigating

      We are currently investigating an issue with Analytics data ingestion. Customers may experience delayed or unavailable data in Live Analytics, Behavior Maps, and other Analytics-related modules. No data has been lost. Data collected in the last 1–2 hours may be delayed in appearing. Our Development Team is actively working to resolve the issue. We will provide the next update within 1 hour.

    2. 2025년 9월 17일 오후 2:08 UTCidentified

      The Dev. Team has found the issue and they're working on a fix. Thanks for your patience! We’ll have an update at the top of the hour.

    3. 2025년 9월 17일 오후 3:16 UTCidentified

      Thank you for your continued patience. Our Dev. Team is still working on a fix. There is still some delay in data ingestion, and our team will continue to monitor closely. We will provide the next update within 1 hour.

    4. 2025년 9월 17일 오후 6:23 UTCmonitoring

      Thank you for your patience, and we apologize for the delay in providing an update. We have applied a fix to the Analytics data ingestion issue, and customers should now see Analytics features functioning as expected. Please note: No data has been lost. Some additional work is still required to ensure full recovery. Our team will complete this tomorrow, and we will continue to monitor closely until the system is fully restored.

    5. 2025년 9월 17일 오후 7:44 UTCresolved

      We are resolving this issue. While systems are operating normally, if you continue to experience any issues, please submit a support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform and our team will assist you.

    Platform –Login Issues for Some Users

    시작 2025년 5월 14일 오전 11:00 UTC · 3h 10m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2025년 5월 14일 오전 11:05 UTCinvestigating

      We are continuing to investigate this issue.

    2. 2025년 5월 14일 오전 11:06 UTCinvestigating

      Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!

    3. 2025년 5월 14일 오후 1:16 UTCmonitoring

      Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.

    4. 2025년 5월 14일 오후 2:10 UTCresolved

      Nice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

    Platform – Outage

    시작 2025년 4월 24일 오전 7:17 UTC · 54m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2025년 4월 24일 오전 7:17 UTCinvestigating

      Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!

    2. 2025년 4월 24일 오전 7:27 UTCmonitoring

      Don’t fret! A fix is on the way and we’re checking in to make sure users are able to login back again. We’ll have an update at the top of the hour. Stay tuned!

    3. 2025년 4월 24일 오전 8:11 UTCresolved

      Nice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

    Slight Delays in Crawl Start Times

    시작 2025년 4월 14일 오후 3:09 UTC · 2d 23h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Crawler
    1. 2025년 4월 14일 오후 3:09 UTCmonitoring

      We’ve identified and addressed an issue causing slight delays in crawl start times. You may notice minor delays over the next few days as the system catches up. We’ll continue to monitor and work to return everything to normal speed as quickly as possible.

    2. 2025년 4월 17일 오후 2:46 UTCresolved

      Nice! The issue affecting crawl start times is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

    Platform - Outage

    시작 2025년 3월 31일 오전 5:53 UTC · 57m

    Pending
    영향을 받은 구성 요소
    Platform
    1. 2025년 3월 31일 오전 5:53 UTCinvestigating

      Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!

    2. 2025년 3월 31일 오전 6:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 3월 31일 오전 6:50 UTCresolved

      Nice! The issue affecting the Siteimprove platform from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

    Platform – Intermittent Connectivity Issues

    시작 2025년 3월 17일 오전 10:13 UTC · 5h 19m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2025년 3월 17일 오전 10:13 UTCidentified

      We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues.

    2. 2025년 3월 17일 오전 11:59 UTCidentified

      We are continuing to work on a fix. Thanks for your patience.

    3. 2025년 3월 17일 오후 1:55 UTCidentified

      We're still working on a fix and appreciate your patience.

    4. 2025년 3월 17일 오후 2:59 UTCmonitoring

      A fix has been deployed, and we’re checking in to make sure the platform loads consistently, and all features function as expected. Thanks for your patience.

    5. 2025년 3월 17일 오후 3:31 UTCresolved

      The intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!

    Platform – Intermittent Connectivity Issues

    시작 2025년 3월 14일 오후 8:48 UTC · 6h 31m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Platform
    1. 2025년 3월 14일 오후 8:48 UTCidentified

      We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues. Our team is actively monitoring the situation and exploring mitigation strategies. We do not foresee this being reconciled over the weekend. Therefore, we will provide an update Monday, March 17th at the latest. We apologize for the inconvenience and appreciate your patience.

    2. 2025년 3월 15일 오전 3:20 UTCresolved

      The intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!

    SEO Enterprise - Activity Plan Overview unavailable for some users

    시작 2025년 3월 10일 오후 2:30 UTC · 1h 19m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    SEO
    1. 2025년 3월 10일 오후 2:30 UTCinvestigating

      Uh oh! We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing the SEO Enterprise - Activity Plan Overview to be unavailable. We’ll have an update at the top of the hour. Stay tuned!

    2. 2025년 3월 10일 오후 2:37 UTCidentified

      Good news! We’ve found the issue, and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!

    3. 2025년 3월 10일 오후 3:49 UTCresolved

      Nice! The issue affecting SEO Enterprise - Activity Plan Overview is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

    SEO - 'Activity Plans' module showing 502/503 Errors

    시작 2025년 3월 3일 오후 3:34 UTC · 3h 24m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    SEO
    1. 2025년 3월 3일 오후 3:34 UTCinvestigating

      We seem to be having a problem with the SEO module, specifically Activity Plans . Our team is making every effort to get things up and running again. You may be seeing a "502/503 Service Temporarily Unavailable" error message when navigating to SEO > Activity Plans. We’ll have an update at the top of the hour. Stay tuned!

    2. 2025년 3월 3일 오후 4:05 UTCinvestigating

      We're still working to identify the issue that's preventing SEO Activity Plans from loading successfully. We appreciate your patience as we sort this out and will be back with another update in 30 minutes.

    3. 2025년 3월 3일 오후 4:40 UTCinvestigating

      Thank you for your continued patience as we work to identify the root cause of the issue that's preventing sub-modules under SEO from loading. We're making every effort to get them back online. The scope of the issue has expanded to the following SEO sub-modules: - Activity Plans - Keyword Monitoring We'll have another update in 1 hour.

    4. 2025년 3월 3일 오후 5:35 UTCidentified

      Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!

    5. 2025년 3월 3일 오후 6:58 UTCresolved

      The issue affecting the SEO module has been resolved. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.