Smart Recruiters 장애 기록

1. 2026년 7월 21일 PM 10:18 UTCinvestigating

   우리는 현재 성과에 영향을 미치는 문제점을 조사하고 있습니다. 여러 페이지 (People page, Job page, Communities)는 로드로 오류가 발생할 수 있습니다. 감사합니다. Datacentre: [DCEU: SmartRecruiters] Prod: [사람 페이지, 구인 페이지, 커뮤니티]

2. 2026년 7월 21일 PM 10:57 UTCidentified

   우리는 일부 사용자에 영향을 미치는로드에서 다양한 페이지를 영향을 미치는 문제를 발견했습니다. 우리는 현재이 문제를 해결하고 업데이트합니다. 감사합니다! Datacentre: [DCEU: SmartRecruiters] Prod: [사람 페이지, 구인 페이지, 커뮤니티]

3. 2026년 7월 21일 PM 11:31 UTCmonitoring

   우리의 팀은 오류가 페이지에 나타나고 수정을 구현하기 위해 문제를 식별했습니다. 우리는 이제 더 많은 성능 문제에 대한 결과를 모니터링하고 있습니다. [DCEU: SmartRecruiters] Prod: [사람 페이지, 구인 페이지, 커뮤니티]

4. 2026년 7월 21일 PM 11:42 UTCresolved

   SmartRecruiters에 영향을 미치는 성능 문제는 해결되었습니다! 일반적으로 플랫폼을 사용하여 이력서 할 수 있습니다. 안녕하세요! [DCEU: SmartRecruiters] Prod: [사람 페이지, 구인 페이지, 커뮤니티]

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 AM 9:16 UTCinvestigating

   We identified an issue with Job postings. Publishing is processed for quite a few seconds, then shows it is completed, but Jobs aren't actually published Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 12.15 CET

2. 2026년 6월 22일 AM 10:15 UTCidentified

   We identified an issue with Job postings. Engineering Team is currently working on a fix. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 1.15 CET

3. 2026년 6월 22일 AM 11:24 UTCmonitoring

   Jobs can be published again. We are monitoring. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 2.15 CET

4. 2026년 6월 22일 PM 12:37 UTCresolved

   The incident has been resolved. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting]

1. 2026년 5월 6일 PM 7:19 UTCinvestigating

   We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

2. 2026년 5월 6일 PM 7:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 6일 PM 7:54 UTCinvestigating

   We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!

4. 2026년 5월 6일 PM 8:09 UTCmonitoring

   Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.

5. 2026년 5월 6일 PM 8:25 UTCresolved

   The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

1. 2026년 4월 22일 PM 1:36 UTCinvestigating

   We are currently investigating an issue affecting performance. Multiple pages (People tab, Job's Applicant tab, etc.). Thank you for your patience. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 16.45 CET

2. 2026년 4월 22일 PM 2:37 UTCidentified

   We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Our next actions: observing the root cause and taking appropriate actions to stabilise the platform Next update expected at: 5:35 PM CEST

3. 2026년 4월 22일 PM 2:50 UTCidentified

   We identified an issue with one of our databases and engineering team is performing  an upgrade. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 17.50 CET

4. 2026년 4월 22일 PM 3:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 4월 22일 PM 3:29 UTCresolved

   This incident has now been resolved. We apologise for the inconvenience caused during this period.

1. 2026년 2월 18일 AM 8:51 UTCinvestigating

   We are currently investigating an issue causing the People page to appear blank.

2. 2026년 2월 18일 AM 9:52 UTCidentified

   We have identified an issue with an API affecting various areas of the system, not only the people page. We are currently working to resolve this and will keep you updated. We appreciate your patience! Next update expected at: 11:00 UTC [DCEU: SmartRecruiters] Prod: [SmartOS]

3. 2026년 2월 18일 AM 10:34 UTCresolved

   A fix has been implemented and we are seeing performance returning to normal across the system. Thank you for your patience as we worked through this incident. [DCEU: SmartRecruiters] Prod: [SmartOS]

1. 2025년 12월 5일 AM 9:08 UTCinvestigating

   There is currently a global outage on Cloudflare which is impacting the application process for customers using SmartRecruiters Easy Apply on their career sites. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

2. 2025년 12월 5일 AM 9:18 UTCresolved

   This incident has been resolved.

1. 2025년 12월 5일 AM 8:59 UTCinvestigating

   There is currently a global outage on Cloudflare which is impacting our services. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

2. 2025년 12월 5일 AM 9:16 UTCmonitoring

   Cloudflare have deployed a fix and we are confirming the results and any possible residual impact.

3. 2025년 12월 5일 AM 9:17 UTCresolved

   This incident has been resolved

1. 2025년 10월 29일 PM 4:26 UTCidentified

   SmartAttrax Career Sites are currently not loading or loading only partially due to the Microsoft Azure downtime. Our engineers are working on a temporary workaround until the issue is resolved by Microsoft Azure.

2. 2025년 10월 29일 PM 4:30 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 10월 29일 PM 4:50 UTCidentified

   Our engineers implemented a workaround solution, and SmartAttrax career sites should now be loading. They might still be slow, and some site components might be loading only partially until Microsoft Azure resolves the problem.

4. 2025년 10월 29일 PM 5:18 UTCidentified

   We are continuing to wait for Microsoft Azure's fix to be delivered. They have identified the issue and are working on it.

5. 2025년 10월 29일 PM 6:17 UTCidentified

   Some SmartAttrax career sites continue to load slowly due to the Microsoft Azure downtime. Their engineering team is actively working on the fix, and we are closely monitoring their status page for more updates.

6. 2025년 10월 29일 PM 7:18 UTCidentified

   Microsoft Azure Team has begun rolling out the fix, but SmartAttrax career sites might continue to be slow until the fix is fully deployed.

7. 2025년 10월 29일 PM 9:17 UTCidentified

   SmartAttrax career sites might continue to run slowly until Microsoft Azure finishes the fix rollout. They expect the full recovery to happen within the next 2-3 hours.

8. 2025년 10월 30일 AM 7:19 UTCmonitoring

   Microsoft Azure rolled out the fix, and we are monitoring results. Some career sites might still experience slowness, we are checking on this.

9. 2025년 10월 30일 AM 8:56 UTCmonitoring

   The Microsoft Azure incident is still having a knock-on effect on our app services, which results in some SmartAttrax career sites running slowly. We continue to monitor Microsoft Azure efforts to mitigate this issue.

10. 2025년 10월 30일 AM 9:10 UTCmonitoring

    The issue should be resolved now, and all SmartAttrax careers sites should be operating normally.

11. 2025년 10월 30일 AM 10:27 UTCresolved

    This incident has been resolved.

1. 2025년 10월 28일 AM 12:41 UTCinvestigating

   We’re currently experiencing system inaccessibility and performance issues, including slowness and occasional errors when loading the UI pages. Our Engineering Team is actively working to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

2. 2025년 10월 28일 AM 2:23 UTCmonitoring

   A fix has been implemented, and we are actively monitoring to ensure the system is performing as expected.

3. 2025년 10월 28일 AM 4:01 UTCresolved

   The root cause has been identified and a fix has been put in place. Our apologies for the inconvenience caused by this incident.

1. 2025년 10월 22일 PM 2:46 UTCinvestigating

   Prod-ohio accounts are facing errors. Users might not be able to access their accounts.

2. 2025년 10월 22일 PM 3:36 UTCresolved

   The root cause has been identified and a fix put in place. Our apologies for the inconvenience caused by this incident.

1. 2025년 10월 12일 AM 2:33 UTCinvestigating

   The System is currently inaccessible, impacting the Prod-Syd environment. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

2. 2025년 10월 12일 AM 2:48 UTCresolved

   This incident has been resolved.

1. 2025년 9월 16일 PM 1:01 UTCinvestigating

   Attrax career sites are currently inaccessible. Our Engineering Team is working on identifying an issue and bringing the sites back up as soon as possible. Please accept our apologies for the inconvenience.

2. 2025년 9월 16일 PM 1:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 9월 16일 PM 1:07 UTCmonitoring

   Attrax career sites are now back up, and the Engineering Team is monitoring Atttax performance.

4. 2025년 9월 16일 PM 5:13 UTCresolved

   This incident has now been resolved. Our apologies for the inconvenience caused during this time.

1. 2025년 8월 22일 AM 10:02 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 8월 22일 AM 11:36 UTCidentified

   The issue has been identified. During the investigation, the SmartTips have been disabled.

3. 2025년 8월 22일 PM 1:04 UTCresolved

   This incident has been resolved and SmartTips have been reactivated.

1. 2025년 8월 19일 PM 12:35 UTCinvestigating

   The System is currently inaccessible. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

2. 2025년 8월 19일 PM 1:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 8월 19일 PM 2:52 UTCresolved

   This incident has been resolved.

1. 2025년 6월 3일 PM 9:27 UTCinvestigating

   We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

2. 2025년 6월 3일 PM 10:03 UTCidentified

   We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

3. 2025년 6월 3일 PM 10:32 UTCmonitoring

   Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues.

4. 2025년 6월 3일 PM 10:55 UTCresolved

   The error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring!

1. 2025년 5월 30일 PM 1:58 UTCinvestigating

   We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.

2. 2025년 5월 30일 PM 2:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 5월 30일 PM 2:13 UTCresolved

   This incident has been resolved.

1. 2025년 5월 6일 PM 12:42 UTCinvestigating

   We are experiencing System issues - pages may be down or not load properly. We are currently investigating the issue.

2. 2025년 5월 6일 PM 12:46 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 5월 6일 PM 1:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 5월 6일 PM 2:36 UTCresolved

   This incident has been resolved.

1. 2025년 4월 28일 PM 2:31 UTCidentified

   We are experiencing issues with displaying newly created jobs - some may not appear in the search results. Our teams are actively working on it.

2. 2025년 4월 28일 PM 4:55 UTCresolved

   The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

1. 2025년 4월 15일 AM 11:55 UTCinvestigating

   We are currently investigating the issue. Meanwhile, please fill out the Location manually to move forward.

2. 2025년 4월 15일 PM 12:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 4월 15일 PM 12:46 UTCresolved

   This incident has been resolved.

1. 2025년 3월 26일 AM 9:13 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 3월 26일 AM 9:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 26일 AM 9:35 UTCresolved

   This incident has been resolved.