55 Smsportal incidents · 2022년 9월 — official updates, affected components, duration and resolution details.
우리는 항구 6000, 6010, 6020 및 6030에 SMPP TLS 연결성에 영향을 미치는 문제점을 조사하고 있습니다. 우리는 우리가 문제를 해결하기 위해 일하면서 어떤 불편을 초래하고 당신의 인내력을 평가합니다. 우리는 더 많은 업데이트를 제공 할 것입니다. [email protected]으로 문의하시기 바랍니다. SMSPortal 팀
문제점은 확인되고 우리의 엔지니어는 고침을 실행하기 위하여 일하고 있습니다. 문제가 해결되면 추가 업데이트를 제공합니다. SMSPortal 팀
수정이 시행되고 우리는 해결 된 문제를 믿는다.
공식 인시던트 업데이트를 자동 번역했습니다.
Vodacom SA는 현재 SMSC 중 하나에 기술적인 문제점을 경험하고 있습니다. SMSPortal은 고객에게 영향을 제한하기 위해 모든 트래픽을 재시작했습니다. 유형: 네트워크 분해 (Vodacom SA) 충격: 고객은 Vodacom SA에 메시지를 보낼 때 의도한 배달 시간을 가진 불규칙한 납품을 경험할지도 모릅니다. 우리는 운영자가 문제를 해결하기 위해 작동하면서 인내심을 평가하고 업데이트합니다. [email protected]으로 문의하시기 바랍니다. SMSPortal 팀
Vodacom SA는 여전히 SMSC 중 하나에 영향을 미치는 문제를 조사하고 있습니다. 우리는 그들의 다른 SMSC에 모든 트래픽을 다시 시작하고 고객은 영향을 미치지 않아야합니다. Vodacom이 문제가 해결되었는지 확인합니다. 우리는 중복을 복원하기 위해 영향을받는 SMSC를 reintroduce 할 것입니다. 우리는 상황을 모니터링하고 필요한 경우 더 많은 업데이트를 제공합니다.
광대한 감시 후에, 우리는 이 문제점이 해결될 것이라고 믿습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
MTN South Africa는 현재 아웃바운드 메시지의 작은 부분을 거부합니다. 결과적으로, 고객은 MTN 가입자에게 보낸 일부 메시지에 대한 "UNDELIV" 배송 상태를받을 수 있습니다. MTN은 문제의 인식이며 기술 팀은 적극적으로 투자하고 있습니다. 유형: 네트워크 분해 (MTN) 시작 시간: 17 Aug 2026 @ 13:12 (UTC+2) 충격: 고객은 MTN SA 가입자에게 아웃바운드 메시지의 일부에 대한 잘못된 "UNDELIV" 배달 상태를받을 수 있습니다. 우리는 운영자가 문제점을 조사하고 더 많은 정보를 더 제공 할 때 patience를 평가합니다. [email protected]으로 문의해 주십시오. SMSPortal 팀
우리는 우리가 더 이상 어떤 메시지 거부를 관찰하지 않고 오류가 16:31 (UTC+2)에서 중단 된 문제라고 믿는다. 우리는 여전히 MTN SA에서 피드백을 기다리고 있으며 광대하게 모니터링 할 것입니다. 이 사건은 업데이트되어야 합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
We are currently experiencing a delay in the processing of outbound messages from our queues. Our Engineers are actively investigating the issue and working to identify the root cause. Incident Summary: Type: Outbound SMS Degradation Issue Start Time: 09 Aug 2026 @ 08:00 (UTC+2) Impact: Customers may experience delayed and inconsistent message delivery times when sending outbound SMS messages. We will provide further updates as more information becomes available. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Our Engineers have identified an issue with a database that resulted in delays in the processing of outbound messages. The issue has been resolved at 09:06 (UTC+2) and we are continuing to monitor the platform closely. We are reviewing preventative measures with our technical team to reduce the likelihood of this occurring again. We apologise for the inconvenience caused and appreciate your patience. The SMSPortal Team
몇몇 고객은 우리의 플랫폼에 접근에 영향을 미치는 SEACOM 네트워크에 있는 연결 문제 경험이 있을지도 모릅니다. 문제가 해결 된 동안, 우리는 여전히 뿌리 원인을 결정하기 위해 그들로부터 의견을 기다리고 있습니다. 유형: 연결성 Degradation 시작 시간: 21 7월 2026 @ 23:37 (UTC+2) 발급 일자: 22 7월 2026 @ 00:03 (UTC+2) 충격: 고객은 우리의 플랫폼에 intermittent 연결성 또는 증가한 응답 시간을 경험할지도 모릅니다. 우리는 상황을 모니터링하고 엔지니어와 긴밀하게 협력하여 루트 원인을 발견하고 필요한 예방 조치를 구현합니다. 당신의 인내와 이해에 감사드립니다. 이메일: [email protected] SMSPortal 팀
광범위한 모니터링 후 우리는이 문제를 해결 할 것이라고 믿습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
MTN SA is currently experiencing technical issues on their core network and as a result SMS delivery towards MTN SA is degraded. Please do not resubmit any messages. Type: Mobile Network Operator Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
We are observing that services have been restored. We will continue to monitor closely while awaiting feedback from MTN SA.
After extensive monitoring, we believe this issue to be resolved.
Telkom Mobile SA is currently experiencing technical issues on their core network and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
After extensive monitoring we believe this issue to be resolved.
Earlier this morning, three of our upstream ISPs experienced a sustained DDoS (Distributed Denial of Service) attack impacting their networks and infrastructure. The attack took place between 08:42 and 10:03 (UTC+2) and has since subsided. During that time, some customers may have noticed intermittent latency, packet loss, delayed message processing or temporary connectivity instability. Our team is actively working with the engineering teams at our providers to mitigate the impact and maintain service stability as effectively as possible. We continue to monitor the situation closely and will take all necessary steps to minimise any further disruption. We appreciate your patience and understanding and will provide further updates should the situation materially change. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Connectivity has remained stable throughout the day and based on extensive monitoring, we believe the issue to be resolved.
We have been made aware of a wide-scale internet outage in South Africa affecting multiple ISPs, which began at approximately 13:10 (UTC+2). Services appear to have largely recovered around 14:15. Our platforms remained online and fully operational throughout the incident. Customers who may still be experiencing connectivity issues are advised to contact their ISP for further assistance. Alternatively, you are welcome to reach out to us at [email protected] and we will gladly assist where possible. We are continuing to monitor the situation and will provide updates if required. The SMSPortal Team
After extensive monitoring we believe this incident to be resolved.
Telkom Mobile SA is currently experiencing technical issues and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
We are observing that services have been restored. We will continue to monitor closely while awaiting feedback from Telkom Mobile SA.
After extensive monitoring we believe this issue to be resolved.
Some customers may currently be experiencing intermittent international connectivity issues on the SEACOM network, which could affect access to our platform. Type: Connectivity Degradation Issue Start Time: 04 November 2025 @ 10:20 (UTC+2) Impact: Customers connecting from outside South Africa may experience slower response times or occasional interruptions when accessing our platform. Our team is actively working with SEACOM to identify the root cause and implement any necessary preventative measures. We appreciate your patience and understanding while this is being resolved. Please contact [email protected] if you require further information or assistance. The SMSPortal Team
We have been informed that the issue was caused by dual-path fibre breaks and it has since been resolved. Our team will continue to monitor the situation closely to ensure everything remains stable.
Cell C SA experienced technical issues between 09:35 (UTC+2) and 10:54 (UTC+2) on their SMSCs. As a result, SMS delivery towards Cell C SA was degraded during this time. SMSPortal rerouted all possible traffic in order to limit any impact to customers. Type: Network Outage Start: 01 Nov 2025 @ 09:35 (UTC+2) End: 01 Nov 2025 @ 10:54 (UTC+2) Impact: Customers may have experienced irregular delivery with inconsistent delivery times when sending messages to Cell C SA. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause. Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service. We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding. Please contact [email protected] if you require further information or assistance. The SMSPortal Team
Connectivity remains stable and we’ll continue to monitor closely over the next few hours.
After extensive monitoring we believe this issue to be resolved.
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability. Incident Summary: Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected] .
Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.
After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.
We experienced an issue where our time servers fell out of sync, which caused some scheduled outbound messages to be delayed. Our engineers have corrected the issue and all affected messages have now been successfully processed. Type: Outbound Message Delays Impact: A small portion of outbound messages were queued and processed once time synchronisation was restored. We sincerely apologise for any inconvenience this may have caused. Our team is implementing additional safeguards to help prevent similar issues in the future. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
We are actively investigating a connectivity issue affecting one of our core data centres. Incident Summary: Type: Network Outage Issue Start Time: 30 May 2025 @ 13:29 (UTC+2) Impact: Customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected] . The SMSPortal Team
All services have been restored. We're still investigating the root cause and will provide further details as soon as possible.
After extensive monitoring we believe the issue has been fully resolved. A detailed postmortem report outlining the root cause and corrective actions will follow shortly.
**Post Incident Summary:** We want to provide full transparency regarding the recent service interruption, including what caused it, how it was resolved, and the steps we are taking to prevent recurrence. We understand the disruption this may have caused and sincerely apologise for the inconvenience. **Timeline of Events:** * **Wednesday, 28 May 2025:** Our primary Internet Service Provider \(ISP\) performed planned maintenance overnight which caused intermittent service interruptions. We were not notified beforehand which limited our ability to be proactive. We pushed for feedback regarding the lack of notification along with any details of further upcoming maintenance that we might have missed but were told they are still investigating internally. * **Thursday, 29 May 2025:** Further maintenance was performed by the same ISP overnight, once again without notification. Following this, one of our dual uplinks at our primary data centre went offline, reducing our network redundancy. We immediately escalated the matter to the ISP for urgent resolution. * **Friday, 30 May 2025:** While the link issue was being addressed, a separate failure occurred at 13:29 \(UTC\+2\) on the MLAG \(Multi-Chassis Link Aggregation\) between two core switches at our primary data centre. This triggered a switching loop, severely affecting connectivity across our platform. Our engineering team swiftly intervened by manually disabling one of the affected switches, allowing the other to assume full control and stabilise the network. Engineers were simultaneously dispatched to the data centre to be available on site for any physical hardware changes or replacements. Services were restored at 13:50 \(UTC\+2\). **Root Cause:** The incident was the result of two interrelated issues: 1. **Unnotified ISP Maintenance** – Led to loss of one of our critical network paths and degraded fault tolerance. 2. **MLAG Failure** – Caused a switching loop, which severely impacted internal routing at our primary data centre. **What We’ve Done and Are Doing:** We’ve taken the following steps to mitigate future risk and strengthen our infrastructure: * **New Connectivity Provider Onboarded:** We have already signed with an additional ISP to introduce another path for internet connectivity. This will significantly increase network redundancy and resilience. * **Ongoing Hardware Investigation:** We are actively working with our network equipment vendor to investigate the MLAG failure and ensure proper fixes or configuration updates are in place. * **Improved Monitoring & Response:** We continue to enhance our network monitoring and alerting systems to detect failures more quickly and initiate automatic failover where applicable. * **AFRINIC IP Resource Request:** We applied for additional IP resources from AFRINIC over nine months ago. Unfortunately, due to their receivership status, this process has been delayed. We anticipate progress once their board is appointed on 23 June 2025. The additional IP space will enable us to deploy enhanced routing strategies and connectivity options. **Looking Ahead:** These events have underscored the importance of redundancy, additional providers, and robust internal safeguards, all of which are being actively reinforced. If you have any questions or would like to discuss this further, our support team is available at [[email protected]](mailto:[email protected]). Thank you for your understanding and continued trust. The SMSPortal Team
MTN South Africa is currently experiencing delays in returning delivery receipts (DLRs) for Reverse Billed (FTEU) messaging. Type: DLR Delays Issue Start Time: 8 May 2025 @ 08:10 (UTC+2) Impact: Customers may notice delays in receiving delivery receipts for Reverse Billed (FTEU) messages sent to MTN SA. We appreciate your patience as the operator investigates and works to resolve the issue. Please do not resubmit any potentially affected messages. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
After extensive monitoring we believe this issue to be resolved.
We have been informed that MTC Namibia is experiencing network issues. Their team is actively working to restore services as soon as possible. SMSPortal is currently queueing all messages until the issue is resolved. Please do not resubmit any messages as they will be processed once connectivity is restored. Type: Network Outage Issue Start Time: 12 March 2025 @ 09:00 (UTC+2) Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to MTC Namibia. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
MTC Namibia have informed us that the issue has been resolved. We will continue to monitor extensively.
After extensive monitoring we believe this issue to be resolved.
Some customers may have experienced international connectivity issues on the SEACOM network affecting access to our platform. While the issue appears to have been resolved, we are still awaiting feedback from our Dedicated Internet Access (DIA) providers to determine the root cause. Type: Connectivity Degradation Issue Start Time: 28 Feb 2025 @ 17:41 (UTC+2) Issue End Time: 28 Feb 2025 @ 18:54 (UTC+2) Impact: Customers connecting from outside South Africa may have experienced intermittent connectivity or increased response times on our platform. We will continue to monitor the situation and work closely with their engineers to uncover the root cause and implement any necessary preventative measures. Thank you for your patience and understanding. Please contact [email protected] if you require further information or assistance. The SMSPortal Team
We have been informed by SEACOM that the current issue is intermittent and that they are still experiencing service degradation. They are actively investigating the root cause and will continue to provide us with progressive updates.
SEACOM have informed us that they have made some interventions and the issue is resolved. They will continue to monitor closely for stability.
Our DevOps engineers detected an issue with one of our database servers, which impacted one of our core availability groups. The affected server was promptly removed from the group to restore services. Our sincere apologies for any inconvenience caused. Our team is actively investigating the root cause and implementing preventive measures to mitigate future occurrences. Incident Summary: Type: Outbound SMS Degradation Issue Start Time: 13 Feb 2025 @ 09:08 (UTC+2) Issue End Time: 13 Feb 2025 @ 09:24 (UTC+2) Impact: During the specified timeframe messages were being queued and were processed once services were restored. Some API channels may have rejected messages as an automatic safety measure. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our support team at [email protected] .
