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    Snapcall 장애 기록

    2 Snapcall incidents · 2020년 2월 — official updates, affected components, duration and resolution details.

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    Voice quality degraded

    시작 2020년 6월 10일 오후 2:00 UTC · 2h 47m

    Issues경미한 인시던트
    1. 2020년 6월 10일 오후 5:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2020년 6월 10일 오후 5:38 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2020년 6월 10일 오후 5:43 UTCmonitoring

      Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.

    4. 2020년 6월 10일 오후 5:44 UTCresolved

      This incident has been resolved.

    API high latency

    시작 2020년 2월 20일 오전 11:20 UTC · 1h 10m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    API
    1. 2020년 2월 21일 오전 8:27 UTCinvestigating

      We're experiencing an elevated level of API latency and are currently looking into the issue.

    2. 2020년 2월 21일 오전 8:32 UTCidentified

      We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.

    3. 2020년 2월 21일 오전 8:34 UTCmonitoring

      API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.

    4. 2020년 2월 21일 오전 8:36 UTCresolved

      Service looks stable and everyone is back online and calling.