Socialdog 장애 기록

1. 2026년 10월 28일 오전 2:47 UTCresolved

   SocialDog를 사용하고 주셔서 감사합니다. 최근 시스템 업데이트가 해결되었습니다. 모든 기능은 이제 정상적으로 작용합니다. 우리는 진심으로 모든 혼란과 불편에 대해 사과합니다. 이것은 작업 흐름에 발생할 수 있습니다. 【기간】 2026/10/28 11:22 – 11:37 (JST) 【기능】 사건 중 일부 사용자는 페이지보기 또는 SocialDog 앱에서 작업을 수행 할 때 오류를 경험 할 수 있습니다. 【 원인】 이 문제는 최근 시스템 업데이트에 포함 된 우리의 시스템 설정 변경에 의해 발생했습니다. 우리는 구성을 수정하고 모든 SocialDog 서비스가 정상적으로 작동한다는 것을 확인했습니다. 【Future 측정】 우리는 우리의 시스템 구성을 검토하고 미래에 발생하는 유사한 문제를 방지합니다. 당신의 인내와 이해에 감사드립니다. SocialDog의 지속적인 지원에 감사드립니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 25일 오후 1:10 UTCresolved

   SocialDog를 사용하고 주셔서 감사합니다. 9 월 25 일에 발생한 문제가 해결되었는지 알려 드리겠습니다. 모든 기능은 이제 정상적으로 작용합니다. 우리는 진심으로 모든 혼란과 불편에 대해 사과합니다. 이것은 작업 흐름에 발생할 수 있습니다. 【기간】 2026/9/25 21:22 – 21:44 (JST) 【기능】 사건 중 일부 사용자는 페이지보기 또는 SocialDog (Web 및 앱)의 작업을 수행 할 때 오류를 경험 할 수 있습니다. 【 원인】 이 문제는 서버와 내부 시스템 사이에 일시적으로 불안정한 네트워크 통신에 의해 발생했습니다. 통신은 복구 이후, 우리는 모든 SocialDog 서비스가 정상적으로 작동한다는 것을 확인했습니다. 【Future 측정】 우리는 우리의 시스템 구성을 검토하고 미래에 발생하는 유사한 문제를 방지합니다. 당신의 인내와 이해에 감사드립니다. SocialDog의 지속적인 지원에 감사드립니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 15일 오전 12:44 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/15 7:00 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 17일 오전 5:38 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2026년 8월 17일 오후 1:21 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 8월 13일 오전 6:35 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/13 12:45 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 14일 오전 5:42 UTCresolved

   This incident has been resolved. As the X API remains unstable, we will notify you here if the same issue occurs again. We apologize for any inconvenience.

1. 2026년 8월 11일 오전 1:10 UTCinvestigating

   Thank you for using SocialDog. Analysis functions, may be affected. We apologize for any inconvenience. 【Affected Period】 2026/8/11 9:00 (JST) – Ongoing 【Issue Details】 Analysis functions, may be affected. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 11일 오전 7:37 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2026년 8월 11일 오전 11:57 UTCmonitoring

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. Thank you for your patience and understanding while we work to resolve this.

4. 2026년 8월 12일 오전 12:58 UTCresolved

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/11 17:20 – 2026/8/12 9:00 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

1. 2026년 8월 10일 오전 8:11 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/10 16:36 (JST) – Ongoing 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 10일 오전 9:20 UTCresolved

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/10 16:36 – 18:11 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" ・Setting up and acquiring data for "Keyword Monitors" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

1. 2026년 8월 4일 오후 1:50 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing an issue where engagement data for posts cannot be retrieved. We are investigating the cause and will provide an update as soon as we have more details. We sincerely apologize for the inconvenience.

2. 2026년 8월 4일 오후 2:32 UTCidentified

   The issue we previously reported, where engagement data for posts could not be retrieved, has now been resolved. 【Affected period】 2026/8/4 22:22 - 2026/8/4 23:11 (JST) 【Details】 During the period above, engagement data for posts was not being retrieved. 【Cause】 The process had been stopped due to the impact of maintenance carried out on August 3. 【Current status】 The feature has been restored. We are working to recover the data that was not collected during the affected period, and expect this to be completed by the end of tomorrow. We sincerely apologize for the inconvenience caused.

3. 2026년 8월 5일 오전 8:37 UTCresolved

   Thank you for using SocialDog. Following our previous updates regarding the issue where post reaction data could not be fetched, we would like to inform you that the recovery of the missing data during the affected period has been fully completed. All systems and features are now operating normally. We sincerely apologize for any inconvenience and disruption this incident may have caused you. We will continue to work on preventing future occurrences. Thank you for your continued support of SocialDog.

1. 2026년 8월 4일 오전 3:26 UTCresolved

   Thank you for using SocialDog. Following the maintenance conducted on August 3, 2026, some features did not work as expected. The issue has now been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/8/3 23:00 - 2026/8/4 11:40 (JST) 【Affected Features】 ・RSS Auto post ・Post engagement 【What You May Need to Do】 ・RSS Auto post: Articles that were not published will not be posted automatically. Please post them manually if needed. ・Post engagement: Missing data will be retrieved automatically over time. No action is required on your part. 【Current Status】 All features are working normally. We will do our utmost to prevent similar issues from occurring.

1. 2026년 7월 8일 오전 1:43 UTCinvestigating

   X合が発生しています。 분석 기능, 영향을 미칠 수 있습니다. 우리는 어떤 불편든지를 위해 apologize.

2. 2026년 7월 8일 오전 2:06 UTCinvestigating

   X合が発生しています。 분석 기능, 영향을 미칠 수 있습니다. 우리는 어떤 불편든지를 위해 apologize. 【문의 기간】 2026/7/8 6:00 (JST) 〜 현재 【기능】 - 분석 기능 - Xの投稿一覧 【 원인】 견적 요청

3. 2026년 7월 8일 오전 7:52 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 8일 오후 1:47 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 30일 오전 4:03 UTCinvestigating

   There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

2. 2026년 6월 30일 오전 5:33 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2026년 6월 30일 오전 5:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 4월 24일 오전 4:27 UTCinvestigating

   We are currently experiencing technical difficulties with our Instagram media posting features. We sincerely apologize for any inconvenience this may cause our users. Image and video posts may fail to be published. 【Incident Period】 2026/4/24 5:00 (JST) 〜 Present 【Affected Features】 - Scheduled posts 【Cause】 Under investigation

2. 2026년 4월 25일 오전 12:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 25일 오전 7:21 UTCresolved

   This incident has been resolved.

1. 2026년 3월 24일 오전 2:29 UTCinvestigating

   There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

2. 2026년 3월 24일 오전 9:12 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 2월 9일 오후 12:08 UTCresolved

   We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.

1. 2026년 1월 29일 오전 3:56 UTCinvestigating

   We are currently experiencing technical difficulties with our X (Twitter) posting features. We sincerely apologize for any inconvenience this may cause our users. Posts may fail to be published. 【Incident Period】 2026/1/29 7:55 (JST) 〜Present 【Affected Features】 ・Scheduled posts ・RSS Auto-posting 【Cause】 Under investigation

2. 2026년 1월 29일 오전 4:42 UTCidentified

   We have confirmed that posting failures are primarily occurring when media (images or videos) are attached. This issue is caused by a disruption in the X API. For more details regarding the X API status, please refer to the following link. https://docs.x.com/incidents

3. 2026년 1월 29일 오전 5:18 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

4. 2026년 1월 29일 오전 6:05 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 1월 21일 오전 2:26 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

2. 2026년 1월 21일 오전 5:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 1월 21일 오전 7:48 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 1월 20일 오전 11:57 UTCidentified

   We are currently experiencing an issue where keyword searches via the X API are not functioning correctly. We have confirmed that the "Keyword Monitor" and "Conversation trends (Beta)" features may fail to operate when certain search keywords are included. We are currently investigating this issue. Reference: https://devcommunity.x.com/t/im-getting-a-4xx-error-calling-the-search-api-with-is-retweet/254995 We apologize for any inconvenience.

2. 2026년 1월 20일 오후 4:00 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 1월 16일 오후 3:37 UTCidentified

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2026년 1월 17일 오전 12:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 11월 18일 오후 1:31 UTCidentified

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2025년 11월 18일 오후 3:24 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 10월 31일 오전 8:56 UTCinvestigating

   We are currently experiencing an issue where insights for some Instagram posts cannot be retrieved properly. We are investigating, but the issue appears to be related to Instagram API service availability. We apologize for any inconvenience.

2. 2025년 11월 3일 오전 2:10 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2025년 11월 3일 오전 2:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 7월 1일 오전 8:49 UTCinvestigating

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2025년 7월 1일 오후 3:53 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2025년 7월 1일 오후 4:50 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.