Socialdog 장애 기록

1. 2026년 8월 15일 AM 12:44 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/15 7:00 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 17일 AM 5:38 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2026년 8월 17일 PM 1:21 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 8월 13일 AM 6:35 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/13 12:45 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 14일 AM 5:42 UTCresolved

   This incident has been resolved. As the X API remains unstable, we will notify you here if the same issue occurs again. We apologize for any inconvenience.

1. 2026년 8월 11일 AM 1:10 UTCinvestigating

   Thank you for using SocialDog. Analysis functions, may be affected. We apologize for any inconvenience. 【Affected Period】 2026/8/11 9:00 (JST) – Ongoing 【Issue Details】 Analysis functions, may be affected. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 11일 AM 7:37 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2026년 8월 11일 AM 11:57 UTCmonitoring

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. Thank you for your patience and understanding while we work to resolve this.

4. 2026년 8월 12일 AM 12:58 UTCresolved

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/11 17:20 – 2026/8/12 9:00 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

1. 2026년 8월 10일 AM 8:11 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/10 16:36 (JST) – Ongoing 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 2026년 8월 10일 AM 9:20 UTCresolved

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/10 16:36 – 18:11 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" ・Setting up and acquiring data for "Keyword Monitors" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

1. 2026년 8월 4일 PM 1:50 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing an issue where engagement data for posts cannot be retrieved. We are investigating the cause and will provide an update as soon as we have more details. We sincerely apologize for the inconvenience.

2. 2026년 8월 4일 PM 2:32 UTCidentified

   The issue we previously reported, where engagement data for posts could not be retrieved, has now been resolved. 【Affected period】 2026/8/4 22:22 - 2026/8/4 23:11 (JST) 【Details】 During the period above, engagement data for posts was not being retrieved. 【Cause】 The process had been stopped due to the impact of maintenance carried out on August 3. 【Current status】 The feature has been restored. We are working to recover the data that was not collected during the affected period, and expect this to be completed by the end of tomorrow. We sincerely apologize for the inconvenience caused.

3. 2026년 8월 5일 AM 8:37 UTCresolved

   Thank you for using SocialDog. Following our previous updates regarding the issue where post reaction data could not be fetched, we would like to inform you that the recovery of the missing data during the affected period has been fully completed. All systems and features are now operating normally. We sincerely apologize for any inconvenience and disruption this incident may have caused you. We will continue to work on preventing future occurrences. Thank you for your continued support of SocialDog.

1. 2026년 8월 4일 AM 3:26 UTCresolved

   Thank you for using SocialDog. Following the maintenance conducted on August 3, 2026, some features did not work as expected. The issue has now been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/8/3 23:00 - 2026/8/4 11:40 (JST) 【Affected Features】 ・RSS Auto post ・Post engagement 【What You May Need to Do】 ・RSS Auto post: Articles that were not published will not be posted automatically. Please post them manually if needed. ・Post engagement: Missing data will be retrieved automatically over time. No action is required on your part. 【Current Status】 All features are working normally. We will do our utmost to prevent similar issues from occurring.

1. 2026년 7월 8일 AM 1:43 UTCinvestigating

   X合が発生しています。 분석 기능, 영향을 미칠 수 있습니다. 우리는 어떤 불편든지를 위해 apologize.

2. 2026년 7월 8일 AM 2:06 UTCinvestigating

   X合が発生しています。 분석 기능, 영향을 미칠 수 있습니다. 우리는 어떤 불편든지를 위해 apologize. 【문의 기간】 2026/7/8 6:00 (JST) 〜 현재 【기능】 - 분석 기능 - Xの投稿一覧 【 원인】 견적 요청

3. 2026년 7월 8일 AM 7:52 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 8일 PM 1:47 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 30일 AM 4:03 UTCinvestigating

   There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

2. 2026년 6월 30일 AM 5:33 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2026년 6월 30일 AM 5:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 4월 24일 AM 4:27 UTCinvestigating

   We are currently experiencing technical difficulties with our Instagram media posting features. We sincerely apologize for any inconvenience this may cause our users. Image and video posts may fail to be published. 【Incident Period】 2026/4/24 5:00 (JST) 〜 Present 【Affected Features】 - Scheduled posts 【Cause】 Under investigation

2. 2026년 4월 25일 AM 12:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 25일 AM 7:21 UTCresolved

   This incident has been resolved.

1. 2026년 3월 24일 AM 2:29 UTCinvestigating

   There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

2. 2026년 3월 24일 AM 9:12 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 2월 9일 PM 12:08 UTCresolved

   We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.

1. 2026년 1월 29일 AM 3:56 UTCinvestigating

   We are currently experiencing technical difficulties with our X (Twitter) posting features. We sincerely apologize for any inconvenience this may cause our users. Posts may fail to be published. 【Incident Period】 2026/1/29 7:55 (JST) 〜Present 【Affected Features】 ・Scheduled posts ・RSS Auto-posting 【Cause】 Under investigation

2. 2026년 1월 29일 AM 4:42 UTCidentified

   We have confirmed that posting failures are primarily occurring when media (images or videos) are attached. This issue is caused by a disruption in the X API. For more details regarding the X API status, please refer to the following link. https://docs.x.com/incidents

3. 2026년 1월 29일 AM 5:18 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

4. 2026년 1월 29일 AM 6:05 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 1월 21일 AM 2:26 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

2. 2026년 1월 21일 AM 5:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 1월 21일 AM 7:48 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 1월 20일 AM 11:57 UTCidentified

   We are currently experiencing an issue where keyword searches via the X API are not functioning correctly. We have confirmed that the "Keyword Monitor" and "Conversation trends (Beta)" features may fail to operate when certain search keywords are included. We are currently investigating this issue. Reference: https://devcommunity.x.com/t/im-getting-a-4xx-error-calling-the-search-api-with-is-retweet/254995 We apologize for any inconvenience.

2. 2026년 1월 20일 PM 4:00 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2026년 1월 16일 PM 3:37 UTCidentified

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2026년 1월 17일 AM 12:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 11월 18일 PM 1:31 UTCidentified

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2025년 11월 18일 PM 3:24 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 10월 31일 AM 8:56 UTCinvestigating

   We are currently experiencing an issue where insights for some Instagram posts cannot be retrieved properly. We are investigating, but the issue appears to be related to Instagram API service availability. We apologize for any inconvenience.

2. 2025년 11월 3일 AM 2:10 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2025년 11월 3일 AM 2:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 7월 1일 AM 8:49 UTCinvestigating

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2025년 7월 1일 PM 3:53 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2025년 7월 1일 PM 4:50 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 6월 26일 PM 5:38 UTCinvestigating

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 2025년 6월 27일 AM 3:38 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 2025년 6월 27일 AM 5:20 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 2025년 5월 28일 PM 11:19 UTCinvestigating

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience. We are closely monitoring information from X. https://docs.x.com/incidents We are currently investigating.

2. 2025년 5월 29일 AM 8:53 UTCmonitoring

   We are closely monitoring information from X. https://docs.x.com/incidents

3. 2025년 5월 29일 AM 9:52 UTCresolved

   The incident is now resolved. We apologize for any inconvenience. We are closely monitoring information from X. https://docs.x.com/incidents