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    Splashtop 장애 기록

    50 Splashtop incidents · 2018년 1월 — official updates, affected components, duration and resolution details.

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    Unable to reach Splashtop Servers (EU stack)

    시작 2026년 4월 15일 오전 8:01 UTC · 45m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 2026년 4월 15일 오전 8:01 UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026년 4월 15일 오전 8:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026년 4월 15일 오전 8:14 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2026년 4월 15일 오전 8:45 UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    시작 2026년 2월 26일 오전 10:57 UTC · 55m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 2026년 2월 26일 오전 10:57 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026년 2월 26일 오전 11:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026년 2월 26일 오전 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026년 2월 26일 오전 11:51 UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    시작 2026년 1월 5일 오전 7:02 UTC · 31m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 2026년 1월 5일 오전 7:02 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026년 1월 5일 오전 7:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026년 1월 5일 오전 7:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026년 1월 5일 오전 7:33 UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    시작 2025년 11월 26일 오전 1:42 UTC · 23m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 2025년 11월 26일 오전 1:42 UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2025년 11월 26일 오전 1:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 11월 26일 오전 1:53 UTCinvestigating

      This incident has been resolved.

    4. 2025년 11월 26일 오전 2:06 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    시작 2025년 6월 23일 오전 12:19 UTC · 4h 23m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 2025년 6월 23일 오전 12:19 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2025년 6월 23일 오전 3:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 6월 23일 오전 4:42 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    시작 2025년 1월 9일 오전 1:20 UTC · 32m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2025년 1월 9일 오전 1:20 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 1월 9일 오전 1:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 1월 9일 오전 1:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2025년 1월 9일 오전 1:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025년 1월 9일 오전 1:52 UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    시작 2024년 8월 6일 오전 2:54 UTC · 1h 17m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2024년 8월 6일 오전 2:54 UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2024년 8월 6일 오전 3:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 8월 6일 오전 3:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 8월 6일 오전 4:11 UTCresolved

      This incident has been resolved.

    Service interruption

    시작 2024년 8월 5일 오후 9:08 UTC · 4h 33m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2024년 8월 5일 오후 9:08 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2024년 8월 5일 오후 9:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 8월 6일 오전 1:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 8월 6일 오전 1:41 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    시작 2024년 5월 28일 오전 7:39 UTC · 2h 36m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 2024년 5월 28일 오전 7:39 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 2024년 5월 28일 오전 8:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 5월 28일 오전 9:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 5월 28일 오전 10:15 UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    시작 2024년 4월 24일 오후 8:44 UTC · 7h 59m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2024년 4월 24일 오후 8:44 UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 2024년 4월 25일 오전 2:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 4월 25일 오전 3:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 4월 25일 오전 4:43 UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    시작 2024년 2월 8일 오전 3:45 UTC · 3h 36m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2024년 2월 8일 오전 3:45 UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 2024년 2월 8일 오전 4:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 2월 8일 오전 7:21 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    시작 2024년 1월 16일 오전 9:09 UTC · 37m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2024년 1월 16일 오전 9:09 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 2024년 1월 16일 오전 9:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2024년 1월 16일 오전 9:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024년 1월 16일 오전 9:46 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    시작 2023년 12월 4일 오후 1:24 UTC · 1h 26m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 12월 4일 오후 1:24 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023년 12월 4일 오후 1:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 12월 4일 오후 2:50 UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    시작 2023년 11월 15일 오전 10:52 UTC · 2h 10m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 11월 15일 오후 12:17 UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 2023년 11월 15일 오후 12:28 UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 2023년 11월 15일 오후 1:00 UTCinvestigating

      This incident has been resolved.

    4. 2023년 11월 15일 오후 1:02 UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    시작 2023년 11월 5일 오전 1:37 UTC · 40m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 11월 5일 오전 1:37 UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 2023년 11월 5일 오전 1:49 UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 2023년 11월 5일 오전 2:17 UTCresolved

      This incident has been resolved.

    Service interruption

    시작 2023년 10월 30일 오후 6:32 UTC · 1h 43m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 10월 30일 오후 6:32 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023년 10월 30일 오후 6:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 10월 30일 오후 7:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 10월 30일 오후 8:16 UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    시작 2023년 10월 30일 오후 1:54 UTC · 1h 36m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 10월 30일 오후 1:54 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023년 10월 30일 오후 1:54 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 10월 30일 오후 2:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2023년 10월 30일 오후 3:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2023년 10월 30일 오후 3:30 UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    시작 2023년 10월 13일 오후 5:22 UTC · 3h 47m

    Pending
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 10월 13일 오후 5:22 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 10월 13일 오후 5:23 UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 2023년 10월 13일 오후 7:21 UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 2023년 10월 13일 오후 9:09 UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    시작 2023년 8월 28일 오후 5:06 UTC · 6d 14h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 8월 28일 오후 5:06 UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 2023년 8월 29일 오후 5:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 8월 30일 오후 9:42 UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 2023년 8월 31일 오후 4:58 UTCidentified

      Issue identified and network recovery is under way.

    5. 2023년 9월 1일 오후 7:18 UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 2023년 9월 3일 오후 6:18 UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 2023년 9월 4일 오전 7:04 UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 2023년 9월 4일 오전 7:20 UTCresolved

      This incident has been resolved.

    email notification issue

    시작 2023년 7월 27일 오후 5:10 UTC · 1h 13m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Splashtop remote desktop service (Global)
    1. 2023년 7월 27일 오후 5:10 UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 2023년 7월 27일 오후 5:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 7월 27일 오후 6:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 7월 27일 오후 6:23 UTCresolved

      This incident has been resolved.